Cabinet Discounters Inc - Chantilly

Horrible customer service and products. DO NOT USE THIS COMPANY. We ordered very large master bathroom vanity cabinets from Rick in the Chantilly VA location Nov 2022, the cabinets were delivered on time, early Jan 2023. First, the delivery company was very unprofessional and rude. They proceeded to tell me that Cabinet Discounters should have told me that they will only leave them in the garage, which I said I was never told that and it's winter and I do not want them to warp. They ended up leaving the cabinets in the middle of my dining room...6 extremely large boxes. My contractor attempted to install them a few days later and notice one of the doors was not the same design as the rest of the doors. We also noticed a drawer was broken and several panels were warped and not able to align. We called Rick, sent pictures and he ordered the "correct" panel (which when rec'd, was a different color, therefore we had to re-order again). After much back and forth with Rick and he telling me that we will have to pay for someone to come out and "fix" their issue, Rick then came out to our house to see if he can align the cabinets and also to assess the issues. He confirmed there were major issues with the panels and that the doors were warped, etc. Rick took pictures and was supposed to write up what he observed and what was being orders so that we knew what deliveries to expect. We never rec'd a write up from Rick... we then proceeded with in the next few weeks to get 3 additional shipments of panels that were ordered. Again, when we received the additional panels, one broken (which again we had to have another replacement). Once ALL replacement doors were recd, we had our contractor come back (additional cost to us) to attempt to reinstall the 6 panels. Our contractor noticed some of the "new" panels are longer than other, some are wider than others, and again some appear to be warped since they cannot close flush. Again, he was unable to be aligned some cabinets. We have sent emails, made phone calls, Rick has told us that the manufacture is going to call us back, #homecrest and we haven't heard from anyone. It's been over two months now that we have had cabinets installed (without panels), over half of the panels are sitting in my hallway, paid in FULL, paid our contractor additional money in an attempt to "reinstall" the cabinets two separate times. We have had a master bath completely renovated and been waiting two months to be able to use our cabinets. This is horrible customer service, horrible products. They haven't acknowledged the time, money and inconvenience this has caused. They have completely gone silent.

Ramsey designed my kitchen for me, was so flexible and I ended with a kitchen that I just love! I also bought my cabinets from them and was really happy with how my kitchen turned out. I will highly recommend him and use him, again.

they were helpful, provided good information in our overall search for home upgrades

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I met with Mr. Rick Grandy several times in October/November 2014 to discuss vanities for an upcoming remodel of my master and guest bathrooms. The contractor that I hired for the bathroom remodels referred me to a different vendor that they use for many of their jobs, but I was looking at other options as well. Through the course of several informal conversations at the showroom with Mr. Grandy it became very clear that he had in-depth knowledge of kitchen and bathroom cabinets and was a valuable resource during my research. The vendor that my contractor recommended proved to be slower than anticipated in providing quotes for the cabinets and their quotes came in at an absurdly high price. After not being satisfied with the value and service provided by the other vendor, I sat down with Mr. Grandy. We discussed comparable products to what I had been quoted by the other vendor and during this visit he rendered the designs using 3D software and he asked a lot of important questions during the process that the other vendor had overlooked. Within this same visit he provided a quote on the spot and I decided to go with Cabinet Discounters. His price came in at half what the other vendor quoted for the same cabinet quality and design (price includes taxes and a delivery charge). Our order was delivered to our door on schedule in December 2014 and was installed by our contractor with no issues. The cabinets that I chose are made by Brighton Cabinetry and are a Shaker style. The master vanity is a dual sink with a middle tower and made with Cherry wood with a Peppercorn finish. The guest vanity is made with Maple wood with a Hazelnut finish. The cabinets look and function great and I?m very happy with the cabinet selections and quality. The service, value and selection options provided by Cabinet Discounters were excellent. I highly recommend Mr. Rick Grandy and I will certainly return to Cabinet Discounters to work with him when it comes time to remodel the kitchen.

unknown

Our kitchen and master bathroom were beyond outdated so we decided it was time to remodel. Before selecting Cabinet Discounters we went to all the big box stores and smaller boutique remodeling shops, but we always left confused about which brand and construction of cabinetry was the best and why there were such wild differences in prices. We actually avoided Cabinet Discounters at first because the ?Discounters? in the name made us assume the cabinets were of lesser quality. We couldn?t have been more mistaken! We happened to be driving past the Cabinet Discounters store in Chantilly, VA (at Route 50 and 28) and decided to go in. We were greeted by Mary Banas, who asked about our kitchen project and what our goals were and then she proceeded to show us the differences in cabinetry, why one brand might be a better choice than another depending on whether we needed custom sizes, certain features, etc., etc. In fact she then suggested we look at Consumer Reports and some other sources on the internet to help understand cabinetry better. We left the store very impressed with Mary?s knowledge and the consultative way in which she engaged us, never pushing for an immediate sale like the other stores did. A few days later we asked Mary to come out to our house, measure the kitchen and put together a design recommendation along with pricing. We were amazed at the novel design she presented, suggesting things we never considered, including where all the cookware should be stored and the appropriate type of cabinet or drawer to help make the whole cooking process most efficient and improve the ambiance for entertaining. Mary very patiently made numerous changes to the design over the next few weeks to accommodate our very picky desires. She made us feel like we were her only customers even though we knew better. Best of all, the price was less than we expected for good quality cabinets. You don?t have to use their installers but we did ? Wayne Pangle was the carpenter ? and he did a great job on the installation. The end result was fantastic! After the success with the kitchen we proceeded to remodel the living room wet bar and master bathroom with Mary and Cabinet Discounters, again with phenomenal results. We recently sold that house in Great Falls and it was only on the market for four days. Our agent said it was the kitchen and master bathroom that made the sale, which was all due to Mary Banas? incredible design abilities! After we moved we immediately got Mary to out to redesign the kitchen and master bathroom in our new house. The results were even better because the design challenges were much more complicated due to the unusual floor plan of our new home. Mary provided many different design options and the final design dramatically improved the space and usability of our kitchen. The before and after pictures of both the kitchen and master bath would make you think they can?t possibly be the same house. We used Cabinet Discounters recommended installers and they did a great job, but again, you can use your own if you prefer. We always receive very flattering compliments from friends and family. Mary is gifted in her ability to look at room, see it for its potential and then come up with a design that you would never think of on your own. Mary is a true professional, and is a certified designer, but beyond that she is a very wonderful easy-going person. Mary would be the first person to tell you that we are not easy to please, but after 5 challenging projects we still look forward to using Mary Banas and Cabinet Discounters on our next two projects. You?re in great hands with this team!

Cabinets and counter top were received on time and in perfect condition. Everything was exactly as requested. Cabinets were installed by Select Kitchens. Upon installation it was discovered there was one door which was too long for the location due to the design of the in-wall oven. Cabinet Discounters arranged for a new door at no cost to us.

See above for full description. Note the sink is supposed to be off-white. It is clearly white. Note there is supposed to be trim around the bottom. There is no trim!! It is important to note that they gave me the name of a contractor to help with the job and he was the BEST!! He does not work for Cabinet Discounters and did everything possible to help me through an impossible situation!!

Ramsay spent a ton of time going over options for cabinetry as well as layout with me. I walked in with an idea and out with a reasonably priced kitchen. I did all of the instal myself and anytime I needed to ask a question Ramsay was a phone call away to answer it for me. There were a couple small mistakes that were handled very quickly. The pieces that needed to be replaced were mailed to the house within a week. I went with the middle line cabinet that they offer and the quality is great. The price could not be matched by any other competitor. I will highly recommend Ramsay to anyone I know.

I thought they were too expensive. They didn't offer to come out to the house to kinda work it things, they just kinda did a drawing.Whereas the other guy at Water Stone, he came over and actually took a look around and then did his design. So, I was a little disappointed by that and same like with Home Depot, all they want to do is to do a design. I want someone to come in and take a look at it first and he didn't even charged to do that, whereas the other people did. The experience was good. She's knowledgeable.

Did not use the company.

I needed to replace my Master Bath vanity last year; After looking into other options including Home Depot, Lowes, and some Kitchen/ Bath places, I went with Cabinet Discounters because they had a sleek modern cabinet face that I really liked. Their pricing was also very good; it included a composite stone countertop (remnant). The cabinet quality is superb and the countertop is gorgeous. I purchased hardware and fittings separately, from Cape Cod Brass (online) and Lowes (online) respectively. I was surprised that I had to arrange for installation separately, but C.D. gave me a contact, Eamon Loftus, who did an excellent job and installed the cabinet, fixtures and hardware for $500. Result: Beautiful, more functional, excellent quality/ workmanship Be aware: That you have to arrange for your own installation, but if Eamon is still available, he is great. Also don't forget to add the cost of fixtures and hardware in your cost. That's a variable depending on the quality you want. I went with somewhat "upgraded" fixtures, but not high-high end, and am extremely happy. Don't: My vanity had to fit into existing space. Since I wanted to add drawers to get stuff off my countertop (like make- up, toiletries, etc), the sinks got pushed a little close to the wall at 13 1/2 inches. 14 1/2"-15" would have been better and is more standard. I was also a little surprised that the vanity is taller than what I had before; Apparently this is a more standard height now, and I am happy with it--you don't have to lean down as much. I have another, larger built-in shelving project in the works with them too and have not hesitation going back to them.

The sales person we worked with, Rick Grandy, is amazing. After talking to him, he felt like our kitchen mentor. I would definitely recommend going to visit Rick as your first stop when thinking about renovating your kitchen. He was by far the most knowledgeable sales person - about all things related to the kitchen renovation, even services that CD doesn't offer. All his recommendations were spot on. He's also a really nice guy. I wouldn't say that CD is particularly pricey either, and I believe their products (particularly the sealing they do on their granite) is the best quality you can find and they will work with you on options for pricing. Highly recommended.

We approached Ramsey with some design ideas, measurements, and a budget, which he used to come up with a cabinet brand, features, and design based on our wants and limitations. He was professional and patient with us, and we really enjoyed working with him. Most importantly, he got us an amazing deal for both our cabinets and countertop. Though they offer a really nice high end cabinet, if you’re on a budget, before you consider cabinets from a chain hardware store or IKEA, go talk to Ramsey! He was able to get us better quality cabinets, with more options, at a comparable price.

We were ready to upgrade our kitchen and replace our counter tops and back splash areas. We did a lot of research and decided on quartz. We also decided that we wanted the standard 3 cm thickness for the counter tops but only 2 cm for the back splash. All of the companies we researched had no problem with our decision, including Cabinet Discounters. Two reasons for our decision: (1) 2 cm thickness was all we thought was necessary for the back splash and (2) 2 cm thickness was less expensive than 3 cm. Although not all colors were available in 2 cm, the colors that we selected as our top choices for our kitchen did come in 2 cm, although a special order would be required. Cabinet Discounters, as a policy, does not order for its customers, 2 cm thickness. They order 3 cm and cut it down to 2 cm in-house - and charge the customer extra to do the size reduction. Therefore, we would have had to not only pay extra to order the 3 cm for the back splash, but pay again to have it cut down in thickness. Not a very cost conscious way of doing business for us. It is for this reason we told the company we would not use them. Based on this, we had no experience with their installers. We visited two of their showrooms. At both, their samples for viewing were large and extensive - better than anywhere else we had been. In addition, every salesperson we dealt with was professional, very helpful and easy to work with. We felt bad in not using them because of how they treated us, but cost was a major aspect of our decision. Because of our experiences with them, we will visit their showrooms in the future for other work on our house, but again, their prices will have to be in line with our budget and other dealers.

They did a great job. Our kitchen looks great. We just moved back from overseas and we had them redo our kitchen. We also got a new fridge, a new dishwasher, and a new window for our kitchen too. They were very professional. They were very friendly. They were very punctual. I would recommend them highly. If they are on time, I like them. We paid them in parts, a little bit for the cabinets, a little bit for the granite, and the electrician; they were all different bills. The design guy was very responsive; we would call him and he would be there.

ordered 3 custom cabinets, 2 to use as bathroom vanities and one for a wet bar. All 3 were beautiful. Had a separate contractor install and purchased the granite tops from a separate vendor.

Cabinet Discounter staff made a couple minor errors in measuring which caused problems later on (pieces had to be reordered). We chose a very high end line (Grabill) which takes a long time to get in. Cabinet Discounters staff was responsive in resolving problems and pleasant to deal with. We were not impressed with the private installer they recommended as some of his cuts had to be redone. However, the Grabill cabinets look gorgeous and the quality is exceptional. The value provided by Cabinet Discounters for what we received was very good.

We replaced items but did not change size of room. No construction. Project went 3 days past projected due date.

I visited the Chantilly showroom and worked with Ramsey Haddad to design new cabinets for my kitchen. I wanted to stay within the existing foot print and update with a better storage layout and features. After seeing my kitchen he suggested I remove the soffits above the existing cabinets and put in tall cabinets. After talking with my carpenter I decided to go with his recommendation. I replaced all cabinets with Brighton cherry, plywood construction, tall cabinets with crown moulding, soft close doors and drawers, and false door panels on the bottom cabinet ends. The new cabinets eliminated blind corners, hard-to-reach back of drawers, and provided more space with three-quarter shelves and, of course, the tall cabinets. There was a misunderstanding about when the cabinets can be delivered, and I had to delay installation for a week due to the Christmas / New Year break. When the cabinets arrived, they were wrapped in plastic, protected by bumpers at all corners, and wrapped again with cardboard. They were so well packaged it took my carpenter a good hour to unpack them. There was one hiccup. Instead of one deep drawer beneath the oven cutout, there were two skinny drawers. I called Ramsey. He came out, took measurements, and ordered a replacement drawer. After the cabinets were installed, a tech from Cabinet Discounters came to replace the two skinny drawers with the bigger drawer. Overall, I'm very pleased with the quality of the cabinets and Ramsey's service. One of the reasons I decided to go with Cabinet Discounters is the Brighton cabinets can be custom made to varying widths and heights, and not be limited to increments of 3" as other "custom" lines seem to do. Since I wanted to stay within my existing foot print, the design had to be spot on in order for everything to fit. Ramsey did a great job measuring and incorporating what I wanted in the design -- lazy susan, plenty of drawers, spice rack, no wasted space, no skinny cabinets, no blind corners, etc. Ramsey gave me all those in an elegant, quality product. After nearly 8 months of use I still love to sit in the kitchen and just look at them.