B & A Power Washing

The Power Wash job effectively cleaned the home. Unfortunately the cleaning damaged the front door lock. We have contacted them multiple times over the last 3 months to resolve the problem but we are still waiting to have the problem resolved.

The pressure wash went well. The siding looks new again.

It went great! They did a beautiful job on my house and deck. I must admit I'm not an easy client. I used another start up here on Angies List whom did not have workman comp or general liability insurance and the worker was injured at my home. I was sued. So please check to make sure you are dealing with a real company and not some guy that went to Home Depot and grabbed a machine. B&A is the Real DEAL!!

Everything went great! It was easy to book and appointment, they showed up on time and did a quality job!

I realized later when the microwave, refrigerator and lamp in the kitchen didn't work that the outside outlet had been completely saturated. We flipped the breaker, and when we did that, the outlet popped, smoked and there was a small fire. I reached out to Allison via email to let her know, and to suggest that if there was long term damage, I assumed that B&A would help re mediate. I received the below response: "I am so sorry to hear about your outlet. We take every precaution to spray as little water around lights and outlets so they do not trip. But there is no way for us to know by doing a house wash if there is faulty outlet, faulty light or a leaky window. We have to assume everything is right as rain when we come out. But I assure you if an outlet is tripped during the house washing you just switch it back and it comes on without a hitch. It sounds like from your explanation there might have been a pre existing condition with your wiring. I would recommend just keeping an eye on it." I assured her that this was not a pre-existing condition. Last Friday, we also discovered that the heat pump at the back of the house had also stopped working, presumably from being saturated as well. We flipped those breakers, too, and it seems to be working again. I did not relay to B&A that the heat pump stopped working; I did not expect a response. I did, however, in my initial communication with Allison ask why B&A doesn't use contracts, to which she did not respond. Maybe it's just for small jobs like mine.

Not well. Technician came when I was not at home. Alternating water and dirt streaks were left running down my concrete steps and walkway from the bleaching chemicals that ran off the house, there are some markings on one area of the house that they identified as oxidation marks, and my window screen was pushed in by what was supposed to be a "soft" wash.

Excellent job. The house has original aluminum siding, and the technicians were careful not to damage the paint. They were very professional and pleasant. We would definitely use the company again and highly recommend them.

The pressure from the power wash caused a separation on one of the aluminum siding. I called the company, the person I spoke to on the phone insisted that they used low pressure and there was no way the power wash could have caused it. She called me back this morning and said her technician had already noticed the gap prior to starting the power wash. Then she just hung up on me. The he house was recently purchased and I had the house inspected for damages prior to the closing. The power wash was done as part of the HOA requirement and paid for by the seller. The gap in the aluminum siding was not there prior to the power wash. Of course, they will always say that they didn't cause any damage. What else can one expect.

Unfortunately, it didn?t go very well. I scheduled an appointment online for Friday, July 17. We planned to remove our plants and deck furniture before the appointment to ensure that nothing was damaged. Instead of arriving on the scheduled date and time, B&A arrived on Tuesday, moved the furniture and washed around it. They damaged the finish on the coffee table. I know that the finish was fine before the power washing because we used the deck on Sunday and the damage would have been noticeable. Also, I was surprised by the final cost of $309.00 for a one-level, medium-sized deck. However, my main concern was the damage to our fairly new outdoor furniture. I spoke with Allison, who was very apologetic about the mix-up in the scheduling but insisted that B&A did not damage the table. She explained that their equipment would not cause damage and that her tech said that he didn?t do it. Well, then how do you explain a perfect finish on Sunday ? the last time the deck was used -- and damage on Tuesday after the unscheduled power washing? Also, the potted plants on the deck were thriving on Sunday and they are now in bad shape. I hope they didn?t spray deck cleaning solution on the plants. All of this could have been easily avoided if B&A performed the work when the job was scheduled. Although I appreciate the apology, it doesn?t fix the damage. Update: After submitting this review, I received a phone call from the company president. He still insisted that his team did not damage my furniture and that the price was fair. Although we "agreed to disagree" on both points, I was offered a discount for my time and aggravation. I have improved some of the marks on this review because of the quick follow-up contact.

They were on time and did a good job.

The technician did a very outstanding job on washing both my house garage and shedI

We contacted B&A and they scheduled the cleaning within 3 business days of contacting them. They provided a time frame (afternoon) and arrived promptly that afternoon. The employee (James) was courteous and professional. The pressure washing was done quickly but thoroughly. We're very pleased with the results.

I submitted my appointment request for a Friday afternoon online. I received an email confirming my appointment for Friday and a message that there was no availability for gutter cleaning on Friday but a spot was open on Saturday 9-11. I waited several hours for the crew on Friday expecting the power washing team would still be coming because the appointment for Friday was confirmed. When I called to follow up, I was told that the entire appointment had been rescheduled to Saturday. I was upset at the change because it meant I had wasted a day off waiting around for this crew but I chocked it up simply to a poorly composed email. On Saturday, I expected the crew to come between 9 and 11 per the email. When no one showed up by 11, I called and left several messages for the company. I began to have serious concerns when I realized my credit card had already been charged for the work. When a manager called back, I was informed that my appointment was for 12-5 and that I must have been mistaken, in spite of me having written documentation from their email. When the crew showed up at 3:30, they informed me that their earlier client from the day said she was supposed to have an afternoon appointment. Clearly they mixed up their appointment slots. In spite of the miscommunications from the company and my wasted time, I received no apologies from the manager and no offers of any sort were given to make up for the errors. The manager just said that I didn't have to be home for the work to be done. This was no solution for me because I wanted to be there while the work was done. The patio and gutters were well-cleaned. The house is white and still has some sections where it looks dingy. When I expressed concern, the crew member who came out said that they only have a responsibility spray the house with the water solution in the hose. If it doesn't come clean from that, then they consider it a stain that you have to remove yourself. I had several spots where the dirt would come off on my hand afterwards if I touched it and I will need to hand scrub those spots. I would not hire them again. The poor customer service from the office was disappointing. It was helpful to have the power washing for the second floor and the patio looked good, but I will still have to do some of the work by hand to feel the house is cleaned properly.

Did a good job - let me know that there were issues they couldn't resolve (and frankly, I couldn't see the stain they were concerned about until I looked really hard). Prompt about rescheduling due to snow. I'd use them again in a heartbeat.

They did a great job. They did not complete the job on the date/time scheduled. They called to apologize, and completed the job the next day.

They did a very nice job and their price was very reasonable. The sent one person out to do the job and he got the job done over 2 days because they had to come back and do the sealing. The worker was very professional and did his job very well.

It went very well and the workers gave me advice about making the sealant last a little longer.

I have used B & A Power Washing. They did a great job. They were very courteous and very thorough. My interaction with them was fine. Sure, I would recommend them to family members.

It did not take long to do the job. I saw how clean my siding was and I am very please

it went well, i'd use them again

I am disappointed in their customer service. When scheduling the service, I was told to simply ensure that my windows were closed. I confirmed with them that I did not need to be present. No problem, they said. When I returned home on the day of service, I found all of my iron deck chairs, wicker furniture, and other items in my grass. Which had just been cut. And now is wet from the power wash.. So all of my furniture is now covered in wet grass and dirt. I called the number on the invoice, which claims "Great Service Since 1993!". I asked when the team would be back to the house to put back all of my heavy furniture on the deck and patio, and was told that they would be back in a few days when they apply the sealant. Except I didn't contract for that service. Once that was figured out, I was transferred to another person that told me it is not their job to move furniture. But you did move all my furniture into the grass, which is now exceptionally dirty, and left it there. I informed the person that I can not pick up the furniture due to it's weight, and he asked if I am the only one living in the home. Why would that matter, is it someone else's problem? He asked if I had neighbors or friends that could help. He asked me whether I would leave my pictures on the wall if I was having a painter over or if I would "prepare the area." I told him, yes, my painter removes the pictures and fixes the holes, and paints. He simply said, you have a very nice painter, then. How is this related to power washing, again? He offered me no customer service whatsoever, and I told him this would be reflected in my review. Here it is, as promised. I paid this company almost $1000 to power wash my deck, patio, and house. That's a lot of money. And the expectation was that my house would be clean and all my items would be where I left them. And no, I am not going to remove this review. Because it is 100% accurate and truthful. You should have thought of your customer first.

They did a fine job and we would probably consider using them again if we needed their service. I believe their price seemed reasonable at that time. It was a last-minute job and they were responsive.

They did an excellent job! Scheduling was very easy and quick. We were pleased with the work they did.

It was okay. I would say that they did a good job. They were on time. The job was cost effective. I would use them again.

They came out and power washed the house and the shed. They did an excellent job and were here in a timely manner.