Russell L Brown Kitchen Sales & Design

Had a "not so good" experience with Russell. He came over to discuss future remodeling project, but showed no interest in the job. He promised to calculate an estimate, but I never heard back from him. It seems he was more interested in bragging about his boat then discussing the remodeling tasks. Very poor experience and I would be very cautious doing business with him if I were you and you were considering hiring him.

Excellent. Russell and his team get after any project with skill and expertise. He was very timely. He and his team are very professional and helpful

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I called to get a quote. Russell called right back, but laughed at me when I told him that our budget was 10K. (Please note that his ad on this page reads, "WE ARE HOME OF THE $9,990 COMPLETE KITCHEN REMODEL.") I was courteous and clear. He told me that I could barely purchase a single cabinet for that price. When I tried to clarify as it seems we were having a misunderstanding (of course cabinets do not cost 10K each!), he suggested that I try someone else and that he wasn't interested in working with me. He then mumbled something to himself as he hung up the phone. I had received a high recommendation of him from some friends, who said he was punctual and good to work with. And, as you can see from his ad on this space, he's been in business for a while. However, my encounter with him was the complete opposite. Call at your own risk.

Russell did an excellent job. As said before his work is meticiulous and his workers are very hard working guys who stayed with the job and finished within a week. They put in my floors and molding (which I heard from others were difficult ones to work with) perfectly and months later I have no squeaks, popped nails or found mistakes. He never let anyone down that has used his varied services. I live in a buidling with a manager and a board who are very difficult to deal with and very unprofessional. Many vendors will not come to my building because of her late arrivals and sometime the loading dock is available and sometimes not at all because she does not show up nor does the maintenance man. The window of opportunity is small. Russell worked around both of them when he could have walked out. When I said he personalized the job I mean he was helpful to my needs and went above and beyond to make it work for me. He also has sketched out more work I want done with a price that is certainly fair. I have that to look forward to. He loves what he does and so do I

They are prompt and reliable, and the work that they do is very good. They practice one job at a time, and once they get started, they stay on schedule. It?s not that they are running around doing a lot of things. They are clean, and when they are doing their work, they vacuum up and take their materials out. When they say they are going to do something, they do it. They are good at making recommendations. It is pleasant doing work with them.