Install Pros, LLC

Excellent. The workmanship was excellent. The scheduling and execution of the project was superb.

TL;DR version: --Took much longer than expected to submit estimate and materials list --Materials list submitted to us and Floor and Decor was missing critical components (twice) --DIDN’T SHOW UP THE DAY THEY WERE SCHEDULED TO INSTALL Awful communication and responsiveness overall Install Pros were hired to install hardwood floors on landing, staircase, and upstairs hallway. Initially, when Garrett, from Install Pros, came out to measure our home for hardwood floor installation, he told us we’d receive a quote and a shopping list three days later. It took almost two weeks (and several emails/phone calls on our end) before we received a shopping list. With their set up, the customer has to order the materials based on what’s submitted from Install Pros. When checking out, luckily, the customer rep from Floor and Decor realized that the shopping list PDF that was sent to us and Floor & Decor was incorrect and missing huge components of the project which would cause additional stalls in the project. We had to wait while they called Install Pros to confirm the appropriate materials. Thankfully, F&D caught the error, otherwise the project wouldn’t have been able to be completed. The day that Install Pros was scheduled to install no one ever showed up.We confirmed the appointment and even got several robo-calls confirming the day of our appointment and still no one showed. We called and emailed the office several times (no answer)until finally calling the parent company... who also couldn't get a hold of anyone involved in the project. Later that evening we were finally contacted and they requested to reschedule for the following day. Meaning, I would have take another day off of work. No one arrived at our home until 3pm the following day (therefore I missed two days of work before installation even occurred) and subcontractors worked until after 9pm. The contractors noticed that there were errors in the shopping list and that we had the wrong type of thresholds. So they weren’t able to completely finish the project. We called Garrett to correct the issue, and he said due to fraud protections, we’d have to again go to Floor & Decor to order the correct parts. We had to wait another week for the thresholds to arrive, and then contacted Install Pros to finish the project. The subcontractors they hired however, did a great job, and worked very hard. I would have much rathered to pay them directly for future projects than deal with instal pros. I emailed several times asking for some compensation for the three days that I needed to take off work due to lack of organization on Install Pros end, no one contacted me for several weeks. What’s most ironic about this, is had we not been available for the appointment, we would have forfeited our $600 deposit. Install Pros then stated that my three days of time, the several trips that I had to take to Install Pros due to their incorrect shopping list, and the headache that I endured having to constantly contact them and ensure that the project was moving along was only worth a $100 discount. If you value prompt, organized service that's free from mistakes and communicates constantly with the customer- then don't use Install Pros for your flooring needs in the future.