Family owned. Did you know that Norris Appliance Repair Service is family owned and has been in business since 1967? You can be assured of our prompt, courteous service with each call.
Business highlights
57 years of trusted experience
Services we offer
Appliance Repair- Washers, Dryers, Ranges, Dishwashers, Disposals, Refrigerators, Freezers & Water Heaters. Replacement Installation- Disposals, Dishwashers, Gas & Electric.
What happened was, they came and looked at the refrigerator and they said it might be a warranty issue, so I had to call the company. I had to call Whirlpool because I had to use someone Whirlpool contracts with to do the repair because of the warranty issue. So, that's why Norris didn't do it. Otherwise, it would have voided the warranty. It stood out that they referred me to someone else so that I didn't lose the warranty.
Description of Work: Repair Refrigerator
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tosca C.
01/2017
1.0
appliance repair
 + -1 more
I told the person on the phone it was an LG fridge. They said that was no problem. The tech said it was "probably" a freon leak and said they would "top it off" with freon, but we would have to call an LG tech to repair. When they did that, they commented that it didn't take much. We called a couple of other people. The next company who came said that freon isn't supposed to be "topped off" and found that our pressure was double what it should have been. They had to undo what the tech from Norris had done. If they can't work on LG fridges, I don't think they should have come in the first place.
Description of Work: I needed my fridge repaired. The fridge and freezer were somewhat cold, but not cold enough.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$100
Herb R.
12/2016
5.0
appliance repair
 + -1 more
As promised. Got there on time. Knew exactly what was wrong. Needed a part. Called the next day and came right over. Replaced a defective valve and and everything worked fine. Perfect!
Description of Work: Refrigerator repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Laura N.
09/2016
5.0
appliance repair
 + -1 more
The ice maker didn't work and Norris said that it was because the fridge wasn't cooling right. He suggested that we call the company since it was probably a warranty issue. If he worked on it, that would void the warranty. That was helpful to know.
Description of Work: Refrigerator repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
roy E.
07/2016
4.0
appliance repair
 + -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Barbara & Doug A.
06/2016
2.0
appliance repair
 + -1 more
We called this provider because of their A rating and the fact that they were a local business. Our 1 year old Whirlpool refrigerator's ice machine had quit working. Miraculously It started working on its own before their appointment but we kept the appointment because there was still an issue with it leaking sporadically and we felt that the ice machine was still having issues. the guy came late, around 6, and said that it was probably the water pressure or the filter causing the issues. he adjusted the water pressure, cleaned the coils, and told us to use a whirlpool made filter. we bought a whirlpool filter and installed it but the ice maker quit working again. we called them back and got another appointment. the original appointment was for 3:30 on Thursday. they called to say they couldn't make it but would come the next day. the next day, a Friday, we waited and waited. My husband called around 5 pm but no one answered. we got a call around 6 pm but we were outside working in the yard, waiting for the repair person to come. the message was that they could have someone out at 6:30 or they would come the following week. i called back when i got the message, around 6:25, and got voice mail. i left a message saying that we wanted someone to come that day. no call back. i called back again and asked for him to return my call to let me know if they were coming. i never received a call back.
Description of Work: The ice maker was not working properly. The provider adjusted the refrigerator's water pressure and cleaned the coils
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$80
Gregory B.
02/2016
5.0
appliance repair
 + -1 more
unknown
Description of Work: Fixed a fridge
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Susan M.
06/2015
5.0
appliance repair
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Jan P.
05/2015
5.0
appliance repair
 + -1 more
unknown
Description of Work: Our 13 year old Maytag washer started leaking. He identified the problem and ordered the part. When the correct part came in , he installed it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Eleanor M.
02/2015
5.0
appliance repair
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patrick S.
12/2014
5.0
appliance repair
 + -1 more
unknown
Description of Work: Very professional and was frank about the cost to repair the dryer against purchasing a new one. Good service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Frances S.
04/2014
5.0
appliance repair
 + -1 more
unknown
Description of Work: Rick came out to repair my faulty washing machine on the Friday prior-had to order a part and returned faster than promised. He was very polite and professional. I will definitely be calling him again for future service if needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$188
Laura N.
03/2014
5.0
appliance repair
 + -1 more
Prompt and reasonably priced.
Description of Work: washing machine repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Valerie B.
09/2013
5.0
appliance repair
 + -1 more
No issues whatsoever. The part needed to be ordered for the dishwasher and I was told it would be delivered the next day. I asked to delay until Friday since I would be home in the morning. I was also given the cost for replacing the outside dryer vent and the dryer exhaust hose. I called on Thursday to be sure the part was in and I was on the schedule for Friday morning first thing. The tech came as scheduled, repaired the dishwasher and left the bad parts on my counter. He installed the new dryer hose and new vent. I was told to leave the tape on the new vent for several hours to be sure the adhesive used dried completely. I wrote a check and that was it. Great service and great prices!
Description of Work: My Kitchenaid dishwasher was not cleaning dishes properly. I called Norris because I've used them for many years. The tech came on the scheduled date, analyzed the problem and gave me the estimate for the parts and labor. I also wanted my dryer exhaust hose and outside vent replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Kevin C.
04/2012
5.0
appliance repair
 + -1 more
It went very well. They were prompt and efficient. The repair was complete and everything runs just fine now.
Description of Work: They replaced the compressor for my refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$578.5
Victorine L.
02/2012
5.0
appliance repair
 + -1 more
They are wonderful! They are really nice people. They get their promptly and as soon as they can They are also thorough, clean, neat, and polite. I would absolutely recommend their services.
Description of Work: I used them recently for my rental home. They have repaired a lot of appliances for me over the years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Linda W.
02/2011
4.0
appliance repair
 + -1 more
I spent just over $200 on that service. They were very professional and when I call them they usually able to get here within a couple of days. They called me to let me that they were still on track and also about the time frame that they would be here and they were certainly on target with that timing. The guy came in and unfortunately he did not have the part with him, so they had to come back the next day. It was fine, but it backed me up because I had to wait around another day, but they were here when they said they were going to be. They got it fixed and we were back in business.
Description of Work: I used Norris Appliance Repair Service in January and to replace my ice-maker.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
GEORGE B.
10/2006
4.0
appliance repair
 + -1 more
They came when they were supposed to and figured out what the problem was. They had the parts to fix the dryer with them. They also cleaned up after themselves and didn't charge extra.
Description of Work: Repaired gas dryer.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
JEFFREY B.
08/2005
5.0
appliance repair
 + -1 more
THEY WERE RELIABLE AND SHOWED UP ON TIME. THEY ARE REASONABLY PRICED. ONE DAY SERVICE TO REPAIR THE MOTOR. THEY CLEANED UP AFTER THEMSELVES. I WAS VERY HAPPY WITH THE SERVICE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Water Heaters,
Plumbing
FAQ
Norris Appliance Repair Service is currently rated 4.5 overall out of 5.
No, Norris Appliance Repair Service does not offer free project estimates.
No, Norris Appliance Repair Service does not offer eco-friendly accreditations.
No, Norris Appliance Repair Service does not offer a senior discount.
No, Norris Appliance Repair Service does not offer emergency services.
Yes, Norris Appliance Repair Service offers warranties.
Norris Appliance Repair Service offers the following services: Appliance Repair- Washers, Dryers, Ranges, Dishwashers, Disposals, Refrigerators, Freezers & Water Heaters. Replacement Installation- Disposals, Dishwashers, Gas & Electric.