Premier Transfer and Storage Inc

Premier Transfer and Storage has terrible scheduling and didn't send enough people.

The move itself went well. Our problems occurred around the billing. We selected Mayflower/Premiere based on providing us with the lowest estimate for the service. While the contract did say that the estimate was not binding, the weight - and hence the charges - came it at 24% above the estimate. This, in spite of the fact that we had reduced the amount of furniture, books, etc. that were to be shipped subsequent to receiving the estimate. While we were willing to accept some increase based on the idea of an estimate, we had worked from an assumption that the estimate had been provided by a professional estimator whose work could be relied upon not to go beyond a reasonable limit. We expected a reasonable limit to be somewhere in the neighborhood of 15%. To increase the price by almost a quarter because we'd received an unreliable estimate seemed particularly unfair. There were other aspects of the contract that were also questionable. From a legal point of view we think the contract may have been "unconscionable" and are still considering bringing suit in small claims court. We found dealing both with Premiere and Mayflower to be a very unpleasant and unsatisfying experience and will not work with them again.

Damaged furniture, broken glass, poor packing, and the company wouldn't pay for most of the damage because we didn't find the damage until later. They had 5 or 6 people unload the truck and there were 2 of us, so there was no way we could check every item. We're still finding damage

Three young men were sent to pack our belongings. Two appeared to be inexperienced. They packed things that didn't need to be packed (movers charge by boxes packed) and the quality of packing on others was poor. For example, they wadded paper in the bottom of the box, dumped the contents of one or more drawers on top of the paper without regard to whether the contents were liquid or breakable. Several items were broken. They also wadded sport coats and slacks into cartons. When the truck arrived, the driver was unable to back into my drive (it was a straight shot) and blocked my street for over an hour. They did not know the correct way to move my copier and dropped it twice in my presence. When they arrived at the new house in Christiansburg, the driver was unable to back into that drive as well, although a couple of over-the-road drivers told me that they didn't see a problem. In any event the mover charged an additional $1,500 or so for a second truck to move our stuff up the drive. Several items were damaged, but we only reported the major ones. They refused to pay for the damage to the copier because I didn't ask before I had it repaired. They apparently dropped my gas grill and bent the wheels under, but they refused to pay for it because we didn't see the damage until after the truck left, although if we had checked every piece as it came off the truck (which they said we should have done) they would still be unloading. The also refused to pay for the level, which they bundled with some yard tools for the same reason. Overall, Premier's refusal to honor our claim is a major disappointment. Wenonly asked for about $800, and we didn't report a lot of the damage that we documented in photos. Very, very bad experience.