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THORNTON SERVICES

Heating and Air Conditioning, Water Heaters, Dryer Vent Cleaning,

About us

Thornton Services, Inc. was established in 1994 with the vision of offering superior service and installation of heating and air conditioning systems. We are a Class "A" licensed and insured contractor with highly trained NATE Certified Service and Installation Technicians. It has always been our goal to be the most trusted and respected HVAC company on the Eastern Shore of Virginia. We accomplish this through our hiring practices, extensive training programs, quality products and by doing "the right thing" every time. We realize that providing prompt, courteous service is important in today's world. To accomodate our customers, we are fully staffed with a Service Department, an Installation Department, a Sales Department and Office Support. When an appointment is made with Thornton Services, Inc., we take care of your total home comfort needs with trust, security and stability. We are a family owned and operated business and a positive, long-term relationship with our customers and neighbors is most important to us.

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

The most important service we provide is your Total Satisfaction and Home Comfort. In addition we offer... Gas Furnaces, Heat Pumps, Air Conditioners, Hydronic Forced Air, Geothermal Systems, Indoor Air Quality, Zoning Systems, Electronic Air Cleaners, Performance Filter Systems, Humidity Control, Programmable and Remote Access Thermostats, Rotobrush Air Duct Cleaning, Water Heaters, Boilers, Whole House Generators, Maintenance, Repairs, Yearly Maintenance Agreements, 24-Hour Emergency Service

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.58 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
25%
3
13%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.5
value
3.7
professionalism
4.5
responsiveness
4.8
punctuality
4.7
Showing 1-8 of 8 reviews

Margaret P.
03/2024
5.0
water heater repair
  + -1 more
Everything was fast, courteous and very professional. Would highly recommend this company.
Description of Work: Installed new tankless water heater. This company has amazing customer service. All involved were very professional. After installation was performed, I requested a minor adjustment to water temperature and it was completed the same day. I highly recommend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Timothy M.
04/2020
5.0
heating & air conditioning/hvac
  + -1 more
10 out of 10 each time
Description of Work: installed HVAC and service
Rating CategoryRating out of 5
Yes, I recommend this pro

John B.
01/2017
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

john S.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Thorough courteous service. Knowledgeable tech. Highly recommend.
Rating CategoryRating out of 5
Yes, I recommend this pro

john A.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced blower motor. Tech (Prentice) very knowledgeable and personable. Service call was about standard for this area - $95. Balance was parts and tax.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$598

Anne-Marie C.
12/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We had no water because the heat pump had failed while we were away. They came immediately and fixed the heat pump, had to come back for the pipes. They spent all day looking for the broken pipes. Turned out it was the Hot Water pipes. We had drained the cold water pipes. The next day they replaced ALL the hot water lines, and we were back in business except for the 15 or so test holes in our walls all the way from the basement to the attic. We repaired those ourselves. We use them because they always come immediately in an emergency, and they are cheerful and efficient.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,000

DENISE M.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
If we are having any trouble, they show up on time. They respond to anyone who has a contract immediately. They are very readily available. They are pretty reasonable with their costs. We own a second home and they definitely cater to people who don’t live there.
Description of Work: Thorton provides heating and air conditioning services twice a year per our contract with them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

ronald K.
08/2011
3.0
heating & air conditioning/hvac
  + -1 more
Called to have our a/c heat pump serviced the first of May. The technician was very good. Thenext day the unit kept turning off and my husband had to keep hitting the reset button. Called them again and they said there was no charge if it was their doing. They sent another technician and he did not seem to know what the problem was and kept calling the office for advice. Said he could not fine anything wrong with it. They charged for the viist Did not offer a senior discount. Called another company and they found the problem right away.
Description of Work: called to have our A/C heat pump serviced. The first technician was very good We had to call them back as after the service the unit kept turning off. The second technician was not welll informed kept calling the office for help.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$288

    Contact information

    36106 LANKFORD HWY, Belle Haven, VA 23306

    www.thorntonservices.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Water Heaters,
    Dryer Vent Cleaning,
    Air Duct Cleaning

    FAQ

    THORNTON SERVICES is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    THORNTON SERVICES accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, THORNTON SERVICES offers free project estimates.
    No, THORNTON SERVICES does not offer eco-friendly accreditations.
    No, THORNTON SERVICES does not offer a senior discount.
    Yes, THORNTON SERVICES offers emergency services.
    Yes, THORNTON SERVICES offers warranties.
    THORNTON SERVICES offers the following services: The most important service we provide is your Total Satisfaction and Home Comfort. In addition we offer... Gas Furnaces, Heat Pumps, Air Conditioners, Hydronic Forced Air, Geothermal Systems, Indoor Air Quality, Zoning Systems, Electronic Air Cleaners, Performance Filter Systems, Humidity Control, Programmable and Remote Access Thermostats, Rotobrush Air Duct Cleaning, Water Heaters, Boilers, Whole House Generators, Maintenance, Repairs, Yearly Maintenance Agreements, 24-Hour Emergency Service

    Contact information

    36106 LANKFORD HWY, Belle Haven, VA 23306

    www.thorntonservices.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed