TOMS HEATING & AIR LLC

Toms Heating and air are the best. They not only had great equipment and workmanship.but they were so informative as to all aspects of their work. They answered every question and discussed options fully. And ....they cleaned up every scrap and spot of dirt incurred during the job. My heart be still. Mr Tom and son Hunter care about every detail and take personal pride in a job well done. You need them for your next heating or air job.

Excellent service! Job was done well, within time estimates provided. Communication was clear. Good follow through to make sure everything was done well. I really appreciate their thorough work. I will definitely use them in the future.

We called Tom’s to give us a second opinion on our ac that wasn’t working after being quoted $11,000 from another company. Sonya answered and was very professional but also personable which made us feel comfortable from the start. Although we were given a similar diagnosis, Tom’s gave us most options that were available to get our ac back up and running. Not to mention they quoted us only $7,000 to replace the whole system which is way better then the quote from the other company but they also quoted us to repair the issue within the original unit. Hunter and Lane were very informative when diagnosing our ac issue and they used some high tech tools that verified and gave us extra comfort in what they were saying. JD and Lane came back to do the repairs and my gosh our ac works amazing! Sonya was also helpful every step of the way as this is our first home and had no clue what we were doing. Never once felt like they were trying to get over on us! You will definitely be making the just choice in trusting them! They also offer financing if needed. They worked diligently to help my family get ac back even in a hot sunny day. I can’t thank them enough!

They said they would try and come the next day. Then they never called so I called back and they said they were try for 2 days from then. They never called so I called back. They stopped answering. So I wasted 5 days waiting on them. I called Johnstons Cooling and heating and they were awesome and came out the next day.

No sweat. Great group.

To make a long story short, they left my basement and crawlspace cleaner than what I gave them to work in. The company ESTIMATED about a week, so I always add another week when any contractor says one week. No big deal for me. As stated above, they finish in eight days, even finishing on a Saturday! The company is smal, but very personable, and proud of their installers and work. The work was clean, meticulous and professional. One installer actually folowed himself around with a little vacuum cleaner while cutting ductholes In fact, they had to fix many issues from the last install like poorly cut duct holes, bad wiring to unit and bad placement of outdoor unit. They also, per my request, installed two additional registers and matched the grilles to my specifications. They removed ALL left over ductwork, including misc insulation that I had pulled down the week before. The original estimate was 8700 and the increase was for the UV light and additional thermostat and new wiring for the oil furnace. Time will ultimately tell if the blue light was worth it. The owners have installed one and swear by it. I do know that the humidifier is already helping (rh up from 21% to 47% in about a week!!) The company even came back after a few days to recharge the new system and we are already discussing future work on poor second floor ductwork.

Our heat pump went out over the winter, and we were on electric heat, which drove our energy cost up pretty high. We didn't know this until we tried to use the A/C in the spring and found that it wasn't working. Toms' price was fair and in line with the competitor's, but we chose Toms' over another competitor because they are related to a family member. This was our first mistake. They informed us that the old pump was slightly undersized for our house and that new ducting would be required as well as a larger air handling unit, which we agreed to replace. The day they were installing it, my wife came home at lunch to find no one there, the house unlocked, and muddy footprints through the house. That was frustrating by itself, but we could forgive their oversight. We even forgave that they didn't provide the case of filters they promised us. A few weeks after they performed the work, I needed to go into the crawlspace to install some insulation. What I found upset me. They had removed the old ducting, but left it lying everywhere under the house. In addition, they left the condenser pump unplugged, so the area around my air handler was soaking wet. I plugged it in and called, but all I got was an "Oh!" Later in the winter, the unit wasn't heating well. So they came, and it turned out the the condenser drain hose had frozen up because it was never buried or routed properly. A few days later we were surprised to receive a bill for the service call. This really upset me, so we promptly called them and explained again everything with which we had issues and that we would not be paying this bill. A month ago, I went into the crawlspace again to check something and found that the air handler was sweating so much that a ring of condensation had formed on everything within 6 ft. of it. I called them and another competitor to come out and advise me. Only the competitor called back. It turns out that the new unit Toms' sold us did require new ducting and a larger air handler but Toms' had not run enough ducting or a large enough air handling unit. This repair is going to cost us another $2,700. This competitors price to have done the work initially would have been $5,400. Needless to say, I am infuriated with Tom's Heating & Cooling, and I'm encouraged everyone to stay away from these guys. P.S.: I've called them three times since speaking with their competitor to see if they would make any of this right, but all I get is the voice mail and no returned calls. The old ducting is still under my house.

Excellent. Polite when I called them, came promptly, did a nice job and cleaned up. The price was less than I was expecting.

They put the unit where it should not have been put externally and then the internal parts never functioned properly and the thermostat never worked properly and we had to pay everytime anything was replaced or anytime we asked them to evaluate why the system was not working as designed. A brand new system with warranty should have been covered, especially since it never worked correctly from the beginning. When consulting another hvac installer, they said the external system should never have been put where it was externally to get the system to work properly internally.

It was wonderful as I described above. They were polite, prompt, and explained the problem to me. A+ for everything.