FLOORS & MORE

The Floors & More installers arrived on schedule and at the end of the first day they were about half done and I saw two problems with the installation: rough saw cuts and large gaps on the trim of severals doors and flooring boards, that should have been discarded due to off-color / knots, were installed in the middle of the living room floor. The next morning I called the business owner, and told him about the problems. He responded saying "if I was unsatisfied with their work, he would tell his guys to leave". Obviously not wanting to be stuck with trying to find someone else to finish the work, I asked that he complete the job but to please tell his guys about my concerns and try to do better on the remainder of the installation. At the end of the next day, they were finished with the wood flooring but unfortunately, there were more of the same problems and some additional problems of loose boards and large gaps in between boards. I called the owner again and told him I was unsatisfied with the work and asked for at least some discount in price; he responded that he would "see me in court" and hung up. One week later, I paid them the full amount to avoid the hassle of going to court over the holidays. Since then, we put a rug over the mismatched boards, caulked the large gaps on the door trim and tightened and nailed the loose boards in place. The vinyl flooring in the utility room that initially looked good, is now coming unglued and is bubbling up after only 10 months. The folks at Floors & More are apparently completely incompetent for the line of work they are in and their handling of customer complaints is unprofessional at best. I strongly recommend not letting these guys anywhere near your home.

Arrived within 10 minutes of promised time and began to work promptly. Removed old carpet, swept floor, applied leveler, waited for it to dry, applied adhesive, waited for it to set up, applied tile. Worked straight through. Tolerant of our nosy cat while working. The installer, Chip, was amiable and interactive as well as informative. Finished the job in 6 hours, including a trip to Lowes for more leveler. I am glad I went to a specialty flooring store rather than a big box retailer with contract installers.