Gutter Helmet of Virginia by MR.FIX-IT

I had my tub and surround installed by Mr. Fix-it in April of 2014. I could have easily wrote a gleaming review then because I was completely satisfied with the job. But decided to wait to see how i would feel later on down the road. Well here it is over 2 years later and I am still satisfied. My tub and surround still look like new. I have followed all the instructions on the care of the tub/surround and have had no issues. I do not regret the decision on choosing this company! The staff was friendly and courteous, and needless to say very patient with me, as I am extremely picky and ask alot of questions. Thank You again Jason Boesher and Mr. Fix-it.

I am very pleased with my total bathroom renovation by Mr. Fix-It. They were courteous and professional the entire time and their quality work shows.

They were great and cleaned up after themselves. They are polite and helpful as well.

They were on time, cleaned up all of the debris and after they were finished instructed us on how take care of the gutters

It leaked. They were horrible to begin with. But then they came out. The water was pouring down through my ceiling. They said that it was my pipes and that it wasn't them. I've had several plumbers come and tell me that that was not the case. They did not screw the pipes in for the new bath tub. They didn't charge me to look at it. But they didn't fix my sheetrock. I was so mad at them and so upset. They charged me $5000 for the bath tub and then I had leaks. They scammed me. It cost me a fortune and they did poor work. They were rude. They put me off for four months and didn't respond. I hired them in September and they did not get it finished till after November. That's because they didn't come or call. They did not respond to me in anyway. I did not have a good experience with them.

The contractor came immediately and stopped the leak. Though it is disputable as to what the problem was - my son said it was from the shower bath connections and he has done a lot of work with pipes himself, they did stop the leak and I have tested it. It seems to be okay now. They did not charge me for this. And they told me to call them immediately if anything came up. I appreciate their quick response and would like to applaud them for this.

First I would like to differentiate the persons who actually performed the work from the people who managed the project. I give the people who did the work an A for quality and professionalism. I was impressed. I give the project management team an F. ?I signed a contract and made a deposit ($2950) on Sept 17, 2013. In addition, I asked them to fix the sheetrock in the master bath which had leaked due to a problem with the roof. That was to be time and materials only and I would do the painting. ?They committed to calling and setting up a time to do the work within 2 weeks from Sept 17. I kept waiting for them to call but they did not. I called them the week of Nov. 17, quite upset. The salesman said he would have the project manager, Jason, call me. He finally called back the next day and was totally unapologetic about not having made arrangements and told me they were busy. I told him that was not good enough, that I had company coming for Thanksgiving. I told him I had been totally forgotten. Finally I got a very begrudging apology from him, and he agreed to do the work the week of Dec. 8, starting Monday. He then called and said he needed to move it to Tuesday as the previous job was not finished. The gentlemen showed up Tuesday and were very professional and pleasant and did a great job. Other than the drywall, they finished up the one bathroom on Friday. ?In the meantime, the project manager called on Wednesday and told me the person who was his sheetrock person had called in sick and was going to the doctor. He was going to make him bring a doctor?s note, he said. He did not know if this gentleman could make it to finish up on Friday. He wanted this person to do it as he was so much faster than the others and he was ?trying to save me money?. I asked him to let me know if he could not make it. I never heard from him. I asked the guys who were finishing the other job up and they said they did not know - I had better call Jason, the project manager. I did. Did not hear back until Monday when he called and said he had been out sick. He said he would send him the next day. He came the next day and fixed the sheetrock which had not been taken care of in the original bath. He then went over the price of fixing ceiling in my master bath. Apparently, it was going to cost me $150 for transportation time and he was going to have come, do the first layer, leave, and come back a second time. It would have come out to app. $1000. That was NOT in the contract and is absurd. I blew up and cancelled that part. I do not believe the project manager was honest with me in any way. He prevaricated, led me along, and was unapologetic and full of excuses. It is my belief that he was lying to me. I was overcharged and they tried to get away with excessive costs. I finally caught on. I later had my ceiling in the master bath beautifully repaired for $300. In my estimation, the people who manage this company will do anything to get away making an extra buck. The fact that I am a retired single woman who is trying to fix up her house on a limited income was not lost on them. I can only say that I have had 40 years of owning and fixing up 1 old fan house and 2 newer houses. In all the years of working with contractors, this was the worst experience I have ever had. I have never worked with a more unprofessional management. I feel sorry for the people working for them. It was a miserable experience. Nancye Winter

I scheduled an appointment with Jason Bosher, Production Manager, of Mr. Fix-It in Virginia to look into my bathroom water leak on August 8, 2014. Jason Bosher arrived at my residence within the time frame agreed upon. He was fairly courteous and appeared to know what he was talking about as he explained what he suspected was causing the problem and the little things I could do to perhaps prevent the problem such as sealing around the fixtures with silicone sealant. Jason also looked at the water damage to my drywall ceiling above my dining room. He stated that the drywall must be removed in order to further inspect the water pipes in the ceiling for leaks. He stated he can repair any water damage that is found and also he can replace the ceiling drywall and also paint it. It seems it would be a fairly easy repair project. Jason promised a written estimate for the required work by Monday August 11, 2014. He promised to get the written estimate to me via email. I gave him my email address and also my cell phone number. On Monday August 11, 2014, I gave him a call to his cell phone but no answer. I left a message for Jason regarding the written estimate he promised me. Jason never returned my call. I called him 3 more times and left messages but he was non responsive in returning my calls. I also called their main office at 804 459-1000 and the person I talked to just told me that Jason was busy and that she woud send him an email saying that I called and for Jason to give me a call. It is now the middle of September 2014 and still no response from anyone from the company - Mr. Fix-It. It seems to me that they need to fix themselves first before helping others fix anything. This company has got to be the worst in customer service in all of Virginia. You can bet I will tell all of my friends and acquaintances every chance I get about this company's non responsiveness and lousy customer service.

The estimate was provided by the Mr. Fix-It/Gutter Helmet salesperson. He arrived on time and, like the other estimators, walked the house and then made his sales pitch. We got four estimates total. Two were very close (around $3000), one was lower but didn't offer solid gutter covers (instead they only carried perforated), and then there was the estimate from Gutter Helmet. Approximately $6500 for what appears to be an identical product--same size, dimensions, composition, and concept of gutter performance. The sales pitch was a little more high pressure than the others but not unusual. There was a long video which I found slightly ridiculous--it is a gutter, I don't need a seven minute video on what gutters do. My biggest concern during the sales pitch came after the estimate. It was a lot higher than I thought it should be based on my research so I asked if there were any discounts. The sales person immediately knocked 20% off the price and indicated possible additional discounts could become available. That tells me the estimate is inflated and they will work down until they hook a sale. Given the subjectivity in pricing and the extraordinarily high estimate, I absolutely do not recommend this company. They claim their product is the best--that is entirely possible. I don't see how it could be worth twice the cost of another company's product. We went with Carefree Gutter Guard and they did a great job, their product also carries a lifetime guarantee and costs less than half as much. I don't usually review estimates--just finished work. This estimate was so ridiculous that I think it warrants notice.

Probably the reason why I will NEVER agree to a sales pitch or 3 hour "Presentation" ever again. Rep showed up and told me that he was a "Professional" and that he rarly gave estimates without a full presentation of his product. I let him do his measurements and when he was finished, he went into this sales pitch to show me all the products on the market and why his was the best, etc, etc. I was pressed for time and told him that I needed to go to take care of some business. He asked "Well, when will you be back, I can wait". I could'nt believe it. It gets better. I left to take care of my business, and was gone for a little over an hour. When I started up the street to my house, his car was still parked out front. I immediately backed out of the street and took care of some errands. When I did return, he was gone, but then started the phone calls several times a day for the next 2 weeks. The only thing missing on this guy was the plaid jacket and sunglasses. BE CAREFUL WHEN CONTACTING, ONCE YOUR IN THEIR SIGHTS, IT'S HARD TO ESCAPE. Their estimate was not that great either.

The Mr. Fix It team was very professional - from the sales person, to the office personnel and the installers. All were very helpful and knowledgeable about their product and the process. They worked with me to provide a solid product which fit my budget and held true to the time frame outlined in the contract. All of the work was professionally done and the site was clean after the job was complete. I even received a follow up call the next day to make sure that I was satisfied with the work. I was very happy with the company from start to finish and would definitely recommend them.

I cannot say enough good things about Mr. Fix-It. My dealings with Mr. Fix-It were outstanding from the beginning to the end. It all started with a sales associate professionally, courteously and patiently giving us our options and th price of the job. After making our choices, the workmen professionally, kindly and courteosly did the work. They were a delight in our home. We were sorry to see them leave upon completion of their work. We are now enjoying the most beautiful, user and elder friendly bathrooms that anyone could hope to have. The work that was done on the job was impecable. We could not have expected anymore than what we got from anyone.

I was not satisfied with several aspects of the job. The main bathroom valve does not fully shut off water to toilet, sealing of showers (2) failed within two years, surfaces of tub and shower were supposed to be easy clean but are the worst I have seen, lights in tub require death defying measures to change, light covers and fans are cheap and poorly installed and the shower door in small bathroom has no mechanism to protect from striking the wall. Emails, phone calls and certified mail have not resulted in any corrections. Not happy for $35,000.00.

I downgraded Mr. Fix It to a "B" on Professionalism only because there was some slight pressure from the salesman. If I remember correctly there was some sort of discount that would expire the next day. Also, I felt the cost was fairly high for acrylic, hence the "B" on Price. This is a very small bathroom and for reference when looking at the cost vs. scope, it should be pointed out that we, the homeowner, did the electrical work and painting as part of the agreement. Even with the above "B's", we decided to go with Mr. Fix It for the job without obtaining other estimates. (this was a first ever for us). The work itself went very well. It took about 5 days to complete and I could not have been more pleased with both their workmanship and work ethic. Two guys did the Dand R and one finished out the install. They put drop cloths down every day from my front door to the bathroom. All of the materials were cut outside and when it rained they put up a tent to cover their work area and did not slow down. These were not subcontractors but employees of Mr. Fix It. The room looked very nice when done, however I do not care for the acrylic shower and walls. The floor gives just a little when you step in and when you move around. The option to pour cement beneath the shower floor would remedy this, but was not available due to the construction technique of the floor base. The shower is also noisy, meaning you can hear the water hitting against the shower in the adjacent rooms and those below. The acrylic also makes popping noises when the heat comes on and can be heard in the master bedroom at night. It gets better with time, but still can be heard over 2 years later. I believe this is just the nature of acrylic, perhaps not the contractors fault, but they should point this out to prospective acrylic customers. They also do ceramic tile and other more sturdy material, which I will likely opt for next time. A couple of problems did crop up after the install. After our first couple of showers we noticed that the optional shower seat was sloped wrong and pooled water. Mr. Fix It sent someone out to look and they ordered a new seat from the factory and installed when it arrived without issue. After about 2 years of daily use, the single handle shower faucet (Moen) became tight and would not supply enough hot water. Again, a technician was sent out and the working parts of the valve were replaced with no charge and no grief. Customer Service is top notch. The bottom line is that I might use Mr. Fix It in the future because of the quality of their work, but will definitely get multiple quotes (duh) and will likely stay away from acrylic.

I had Jeff, one of their estimators come in and look at what we needed. He knows the do's and don't's of guttering and I appreciated his insight. I have very steep roofs. Jeff agreed that I did not want the guttering on the second floor roof to run off onto the porch roof. He suggested that it run directly into the guttering on the porch roof instead. This was a two step process. One team installs the guttering while the other comes in afterwards and installs the Gutter Helmet. I think they did a good job. It is now 9 months later and I have no complaints whatsoever. I am really impressed with how much it enhanced the appearance of the home.

They arrived exactly on time. They began work immediately, worked quietly, competently, and completed the job as promised. They were very particular about the clean-up. There was not a shred of evidence they had been here, except a beautiful new roof with the ridge vents that were meant to be installed 26 years ago!

Install occurred as scheduled. Quality of the installation was exceptional. Customer Service of the company was excellent. Price of the product was very high.

Lower end of cost for what i wanted done, works great, very happy, will use again if i buy a new house

How did it go? I?d say great. I found Mr. Fix-It on the web. It?s located about a 100 mile away. I would normally use someone local but the distance wasn?t an issue. The sales representative did a good job of explaining the different types of gutters, options and prices. The sales rep was basically the only person that I spoke to. The only time I spoke to Mr. Fix-It was when they called to schedule the work. (For me, that?s a good thing.) It took over 2 month from the time the contract was signed to the time the gutters were installed. Certainly, I didn?t want to wait that long. But, the sales rep told me that upfront, so it was expected. The price was a little high but in the ?ballpark? of what I expected. I paid extra to install larger down spouts due to the length of the gutters. The workers from Mr. Fix-It showed up on the scheduled day and time. I believe they did a good job of installing the gutters. I notice that the roofing material was sticking up a little?..the gutter ?helmet?? goes under the roofing material. It was cold (in December) and the roofing material settled back down when the weather warmed up. The gutters seem to work well. The rain flows down the roof, through the fine mesh screen and into the gutter. The gutters may not be perfect, they may not capture 100% of the water but, overall, I think they perform as expected. There is one section of the roof that is under an oak tree. The oak tree seems to cause some kind of mossy stuff on the roof. That seems to be clogging up the gutter?s fine mesh screen to some degree??at that section of the gutters, it seems that some of the rain may be flowing over ? instead of into ? the gutter. I think it more of an issue with the oak tree and the mossy stuff on the roof. I haven?t complained to Mr. Fix-It about the issue because it seems to me that it?s an issue beyond their control. In summary, I think the gutter look good, perform well and was a good investment. Most important, I no longer have to get onto the roof and clean stuff out of the gutters.

They are very punctual and pleasant to work with. I cannot comment on the price or quality of the work yet because it has only rained a few times. I've been keeping an eye on it, though, and it seems to be doing better.

i called for an estimate. they came out to give an estimate. i called them and told them to proceed. they showed up and installed the gutters.

They were very professional and knowledgable. They were a little too pricey for me though.

gutter helment was added all around and matches perfectly.

I was satisfied with their service, and I had no complaints. They were very professional and timely and did the job as per the quote. They were a subcontractor to another company that I used. They told me that if I went out and bought a rain barrel system, they would install it for free, which they did; it was something extra they did for me. I would use them again in the future if necessary.

He was on time. Friendly service. Neat and clean. Came in and got out. Also offered also very good warranty.