Gilman Heating, Cooling & Plumbing

very satisfied

The tech showed up and showed me what the problem was. He even made the comment that this would be his easiest call all day. I was never given an estimate or told about the $90 charge just for someone to come out. They could've at least told me that when I made the appointment. After he finished about 15 minutes later, he said he would get my bill. Ten minutes later he comes back with a bill for $255.40! It was a $90 service charge, $105 for 'miscellaneous', and $60 for the washer. I gave him my credit card because I figured I had to pay at this point. He had me sign a line on his tablet and never explained what I was signing for, nor did it say on the tablet either. I thought I was signing for the credit card. Then I had to sign again. When I got the emailed receipt, I saw that the first time I signed it was actually the invoice, where I was agreeing to have the services performed and to pay the amount quoted. If I saw this invoice before he did any work, I would've told him not to continue. When I finally was able to speak to a manager (I had to call twice and then get a return call) he said that the tech overcharged me for a part and was willing to refund me $50. He agreed that I should've been given an estimate. Well, after going back and forth for a bit, we agreed he would refund me about $130. He said they didn't run the credits cards until the evening and it would be fixed then. It wasn't. The card was charged and I had to call again. I was told they would mail a refund check. Finally, almost a week later, this was resolved. This business says they offer a 100 percent satisfaction guarantee but those are just words on the page. I feel like the tech purposely didn't show me the invoice ahead of time and took me for a fool. And I am definitely not satisfied.

unknown