Frontline Pest Professionals

I was a customer of Frontline for 6 years and have recently cancelled their service. I have nothing bad to say about the actual service professionals that came to my house, its the company and customer service in general that is horrible. I have requested that I only get serviced on Saturday because my husband and I both work and I would like interior treatment every time they come. Every single time I get would the notification of the bi-monthly date, it was never a Saturday. I have spent countless hours on the phone with customer service over the past 6 years rescheduling for a Saturday. I would get the same response 'Oh yes, I see that you have requested Saturdays only, our computers are down right now so I'll have to put you on hold for a few minutes.' How often are your computers down???? When the texts would come through on the service date, it was always after 5pm so you couldn't call their office then to reschedule because they are closed. I have had many issues with the techs not showing up at all or showing up unexpectedly. I would ask why they were there and the response was always 'Didn't get you notified that we were coming?' This past Saturday was the last straw. I have an email stating that they were coming and by noon, I went online to their live chat (offices are closed on Saturdays) to see if someone was going to show up. After 15 minutes of waiting for for live chat person to respond, she says she will have someone from scheduling call me ASAP. No phone call was ever received and Frontline never showed up. I call on Monday to find out why and the customer service rep doesn't know why and just says 'Well, they weren't scheduledin your area for that day'. I'm not sure why this company can't notify their customers when they are coming. The Rep then tells me that she will pass on my complaint to her manager who will look into it and call me. I received no call at all and cancelled my treatment with them. They also had no remorse on that either so it must be pretty common. If you are looking for a company that is going to respect your personal time, then don't go with Frontline.

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They seem to be on time and punctual. They let you know when they are coming out in advance. They can be pretty flexible and their guys are friendly. Their price is average.