Commonwealth Energy Systems

I've never contracted with this vendor but they've started spaming me out of the blue. Apparently they picked up an email list for Richmond folks and submitted them to some service called "alignable.com" Not appreciated and less than professional. "It’s Stephen from Commonwealth Energy Systems in Ashland. I’d like to be able to refer customers to you, so I’ve added you to my network on Alignable, a site exclusively for business owners to network with each other."

We had 13 windows replaced. Steve let us know the timeframe from signing the contract to ordering windows to installation. Everything was done in a timely fashion. The installation crew showed up on time and were done within the day as anticipated. Almost all of the work was done from the outside and they kept everything very clean. Excellent service and outstanding product - these windows are great! Highly recommend Commonwealth Energy Systems

Very professional. The work was completed quickly. Installers cleaned the window before leaving. Received courtesy follow-up call to make sure I was satisfied.

Excellent service and pricing. Commonwealth uses formed PVC for the rounded brick mold, not wood. The windows turned out not to be a perfect half round--height was short by 1 inch. They were able to accommodate including replacing the interior trim with formed PVC, which was not in the original quote, at no extra charge. This required them to come back a second day, but the windows were installed and sealed on the outside before the rains came. Workers cleaned up, used cloths under the ladder indoors and removed their boots as well. Steve and his crew are pleasant to work with. I will go back to them for more work, maybe gutter protectors, in the future. I recommend them highly.

We had used this company before for window replacement in our entire home All went very well. This time all went well EXCEPT for cleanup. I picked up a quart size zip lock bag full of nails and screws. I gave to the owner when he came to get his check and all he said was sorry. As of this weekend I am sill picking up nails/screws Amazed ther have not been flat tires. the date above is an estimate. Don't have the exact date

My 31 year old house went from an older house that was well maintained to a brand new house. The siding was a very good quality siding, as was the shutters. The men who came to do the work were very experienced, conscientious, considerate and reliable. They worked very hard and took pride in the job they did and the end product was beautiful. Any little detail that we were not completely satisfied with was taken care of promptly ,without question or complaint-even if it entailed more work for the men. Everything was handled respectfully and conscientiously . As much as we are happy with the windows, especially since they were the original windows, nothing could compare with how we felt with the new siding and shutters. I would not hesitate to use this company again and recommend them to friends and family.Of all the work we have had done or did ourselves in the last 25 years , this was the best experience we have had. .

Contractor was friendly and knowledgable. Estimates provided were competative. Work was scheduled in a timely manner and was completed on time and within budget. Workers were professional and kept a clean work space. As siding was being installed suggestions were provided that enhanced curb appeal. Materials used were excellent quality. Overall we were very satistifed with price, service and workmanship.

The salesman was very nice. He took a look at other quote I got from BMW and told me why there was a difference and the other company did not noticed there was no I don't know what you call it it was inside the framework where the window goes there was no vinyl nothing to secure it to it and he said if I am wrong and the window installer get over here and if you don't need that I will knock that off the price, but when we took the old windows out they did have to put like an aluminum strip inside the two by fours for the windows to fit into. There was no follow up call to ask like how things went and are you happy, but it was like once you got the check I never heard from them again. They are not cheap. The quality was excellent. I would not use them again.

The initial contact was made on May 3rd and the estimate performed by the company representative was friendly and informative. A small downpayment was made at that time and we were told the windows would be ordered and could be expected to be delivered for installation within a couple of weeks. The company owner came by 3 days later to take final measurements for the windows and answer any questions we had. After two weeks we were called yesterday, and were told installers would be arriving between 9 and 9:30 am the next morning to install the windows. Today (May 22nd) the two professional and friendly installers arrived on time and got right to work, answering any questions I had. They finished up installing the new windows in an efficient, timely manner without any problems or untimely delays. I was shown how the new windows functioned, a set of blinds was reinstalled after it had to be taken down during the installation, and final payment was made. The installer informed me that the operating manual and warranty information was being mailed to me. The company owner stopped by during the installation just to make sure everything was proceeding to his and my satisfaction. Overall I am VERY pleased with the service and professionalism provided by Commonwealth Energy Systems and would recommend their services to others.

Quoted me a price that exceeded what I thought I would have to pay, given the gamut of ads on tv for cheap windows. Took the time to explain the different grades, point out that there were no hidden charges, and how the windows would function and benefit the home and increase the value. Replaced 8- 1990 builder grade windows that were heavy, cracked, broken and leaking. Installed within 2-3 weeks with no delays. Preserved style of the home with similar colonial paned windows. Old broken windows were removed without any shards left behind and no damage to interior. New windows are bright, light and promise greater energy efficiency for future tenant/homeowner. Very courteous crew. Worth every penny .

We needed all our 45 year old windows replaced. We contacted 3 companies and this company had the best price for all 15 windows and they have a high rating on Angie''s List. The salesman "George Westmoreland" was outstanding in his attentiveness to detail, and knowledge about the products. He never rushed us or high pressured us. He returned a couple of times to get everything "just right." Once the contract was signed the owner of the company also came by and double checked the measurements for all the windowsAbout 2 weeks later they called and said the windows were in and they could come the very next day (July 19) to start the install and that it would take two days. The first day they removed all the old windows and installed the new ones. The next day they trimmed out the outside of the windows and caulked everything. They carefully adjusted each window and and even washed them! THe two man crew worked steadily and cleaned up after they finished. They were very professional.The owner came back and double checked the installation and so did the salesman a few days later.I liked them so much I also order two storm doors from them. Once they come in I will update you.

They usually will call and see if I am ready for follow up work. They come promptly for sizing and price quotations. It usually take 2 to3 weeks to get the simonton windows built for the sizes specified. They take the windows an replace all in the same day. I also had install a nice heavy duty french door in the basement to replace the rotting wooden one. Great service!

They showed up a little late on the first day due to some problems getting the windows. They were polite with my wife and son, and considerate of his need to take a nap. They finished completely in two business days, which was fast and very nice. The only downside is that the screen door that they installed is already falling apart. The screen is almost completely detached on one side of the door, and coming off on a couple other sides. I will be calling them about this, as I don't believe that the quality should be so low as to have this happen already. This started about two weeks after installation. The quality of the windows is an "A", but the screen door is a "C", hence the overall rating of a "B" in quality. The install crew left a couple cigarette butts on our lawn, but overall, a good job installing the windows. The sales staff and office manager were excellent, always promptly returning my calls and very knowledgeable.

Called to receive an estimate for having 3 windows replaced and received a prompt call back. The day of the appointment I received a confirmation call and they asked if my wife would be there. I let them know that wasn't possible and I'd be handling it. They suggested that they really wanted my wife present because "Sometimes the wife we want to know how the window works". She is an engineer.... she can figure out how to work a window. I once again explained that we both work and both of us taking time for a window estimation wasn't possible. I asked if we could keep the appointment and the response was the same. I suggested if they didn't want to meet with just myself we could cancel the appointment. The caller went down the same path again. End result.. I took a day off and they canceled the appointment. If you want to see the result of that sort of sales pitch just do a websearch on "sales pitch spouse present" and you'll see what sort of company makes that a requirement.

Steve the owner of Commonwealth Energy stopped by to check on job a couple of times the day windows were being installed. His team of workers were very professional and did a great job of clean up. They arrived on time and removed all windows and took old windows away with them. One of the windows cracked because of pressure point during the winter of 2011 and I called them and they were right out to order a replacement window for me. Love my new windows!

I would not reccomend engaging in any business with this company. The owner listed with the BBB is Stephen A Smith, but he is apparently unreachable, according to the employees who answer the phone.

Their windows had the option for krypton gas; where no other company did. Krypton gas is a gas that they put between the panes of glass that insulates. Krypton is used in Canada and up North. It is a denser and provides higher insulation quality. The price was actually quite good. We had a damaged window and the window they replaced it with arrived broken. They were very responsive.

We spent about $10,000 on that work. They were pretty professional. The windows we got were higher end and that affected the price. The installation was very good, but the cleanliness could have been better. The windows are nice. We would consider using them again.

We were pleased with the companies work. They were able to come in and install all 21 windows in one day. They were a well professional group.

The price they gave us was reasonable, but it was not a good time for us to make that financial commitment and I had just lost my job. We may try and go ahead and get the windows redone now since we are in a little bit better position. We would certainly be willing to work with them again and we did not feel comfortable at the time making that decision. The very company seemed very good and responsive. The man that came out was I think John and he made the initial contact and within a couple of days they had a sales person come and it was after hours. It worked out well for my husband when he got back from work. I would like to get a new quote from them, but I certainly have no problems calling them up and talking to them again.

A very professional older man came out and took my information and also gave me information on their windows. Then the owner of the company actually came out and performed the measurements for the windows I was having done. Two of their employees (not sub-contractors) came out and installed the windows were efficiently and neatly and cleaned up behind themselves. The windows are so great that I am going to take advantage of the last quote to have the remainder of my home done. Of course, I have a lifetime guarantee on these windows.

Excellent job, great company to work with. Pleasant, experienced and hardworking installers who take pride in their work made this exchange very pleasant. Not the lowest bid, but no hassles and a good product.

Excellent job! We researched the windows and got proposals from several companies before choosing this one. They were not the cheapest, but the product seemed right for us. Every employee with whom we dealt seemed honest, straightforward, and focused on good service. The installers were friendly, helpful and considerate. Working efficiently, they completed the installation of 24 windows in 2 days of hard work. They took the time to answer our questions about the finer points of operating the windows. There was a small error made in the office with the billing, but it was promptly corrected when we brought it to their attention.

I went with this company because two different people had used them with great results. I did shop around and found lower prices which unfortunately were always for lower quality. I went that route on another house and got EXACTLY what I paid for. A lesson learned that I certainly don't care to repeat! The windows they promote have won more awards from homeowners, builders and remodelers than anything else I could find. The work was done on time and on budget. The installers found a few pieces of bad wood that needed replacement and when I asked about the cost they said, "don't worry about it." No price bump! How refreshing. EVERYONE from the sales rep, the owner, the installers etc. were as nice as they could be. I just can't say enough good about this company.

I was very satisfied with the job that Commonwealth Energy Systems did on our windows. They took all the old windows out and put in new ones. It only took two days flat. The workers were real professional.