Closets By Design - Central/Southeast Virginia

A terrible experience that we are currently in the middle of. We booked a master closet and pantry install and then the day came and the master closet install was going to block the access panel, so they didn’t install. Our designer, Sarah, told us that they would come out asap to do the install but today Steve, her manager, told me it could be weeks or months and that “Sarah just said that because she is nice”. To make matters worse, my pantry install is also wrong; 2 bays of shelving that were supposed to be symmetrical, but were installed with different lengths. When they came out to confirm the measurements, one side got changed and the other didn’t. I trusted that the measurements were right as the designer only focused on one side of the pantry because they were the same and even talked me into buying more shelves, which now aren’t even interchangeable with the others! Now the designer is giving us the run around, Steve is telling me I signed the document so even though it had the wrong measurements, it’s my fault and then he told me he *might* call me on Monday. Keep in mind, the fix is coming in and swapping out a shelf for the right one - that’s it, and this is the run around we’re getting while being patient with the mistake in the master that will keep us in disarray now for possibly weeks/months according to Steve. Find a reputable closet company with people you take your business seriously. This isn’t it and will just cause you issues in the long run. For being a franchise, they would not give me the contact information for the owner or the corporate number to file a complaint. Steve just literally said, “too bad, you signed off on the mistake and now you have to pay us” Who does business like this??

Horrible cancellation process. I requested a quote and was scheduled for a November installation. Personal issues arose that required me to cancel however, they refused my emailed request to cancel and charged me $500 to cancel via snail mail. I have engaged an attorney but would advise against using this company.

We are pleased with the end result. There were a couple of issues that cropped up during installation which is expected during any house project. They were all very quickly and professionally addressed to our satisfaction.

Fantastic! Hugh came over the following weekend and performed the maintenance himself. He briefly walked me through the process and he was in and out in under two hours. My girlfriend and I love the closet; I had no idea that we could fit so many clothes in such a small space!