M.C. Fence and Deck

MC Fence and Deck is a family owned / family run company. My husband met with Mike Colwell for the estimate. Mike was at the house ahead of schedule, checked out the area, and prepared the estimate before my husband arrive (new home & had not moved in yet). We had some modifications back and forth while wait to see if one of the neighbors was going to participate, which caused some time between the original estimate and when we were ready to schedule the installation. As such, Mike was nice enough to come back to the home to go back over what exactly was going to happen and firm up the price of the estimate for additional changes we decided to make that day. The pricing is definitely competitive and reasonable. Mike was able to fit me in a couple of weeks later, which was great considering it is the summer. Mike was there to walk the area the morning of to go back over what was going to happen that day and then to go over the details with the job foreman. Lorenzo was the foreman for my job and super nice. Lorenzo and his crew were all very nice and hard workers. As I had moved in just a month and a half before installation, I had no landscaping done and the yard was pretty overgrown around the entire area the fence was being installed including lots of little trees. Before the crew cut down any of the trees, he confirmed with me that I was ok with the removal and even showed me exactly why the tree needed to come down. The fence was most important to me, so I was fine with all trees being removed. If this is an area of concern for you, make sure you talk with Mike beforehand and have your landscaper come in to clear the areas first. Lorenzo even talked through my options with the sizing of the fence and gave me insight into his experience, which I found very helpful. The entire job took most of the day but was finished quicker than my husband and I expected. Overall, very happy with the materials and the quality of the work.. For family reasons, Mike was unable to stop by at the end of the day to go over the job with me, but came the very next morning to make sure everything was done to his expectations and that I was happy. We did find a couple of things that need to be corrected, and Mike is having the crew come back out on Monday to fix - minor items. I will definitely be using MC Fence and Deck in the future for the deck and other stone work I need to have done in the future.

Summary: I have a lovely fence, but getting it was quite frustrating. I received a quote and didn't act on it for several months. In early May I contacted the company to see if they could put in a fence per the earlier quote, and was told yes. 10 May - talked with Mike, the owner, and scheduled installation of a fence on 20 May between 12-5. Was told that I needed to be present in case there were any questions and to sign off when finished. (no contact for 10 days) 20 May - I took 5 hours off from work. Sat at home starting at noon. By 3, I wondered if I was even on the schedule. Called, and was told that the work crew was "finishing up" another job and would be with me in about an hour. I mentioned that I had plans for that evening and wondered whether starting at 4 would give them enough time to finish, and was told there'd be plenty of time. 4:30 - still no work crew. No updates. Called the office and received a recording saying that, because it was after 5, nobody was answering. Left message. 4:45 - still no work crew. No updates. No reply to my earlier call. Called again, got the same recording claiming that it was after 5. Left message. 5:15 - Work crew finally arrives and claim that they were never told when they should do my job, so it wasn't their fault (a statement they repeatedly made). I wasted the entire day because I was specifically told that I needed to be present for the work which would be performed between 12 and 5. (1) I needed to leave around 6, and they claimed it'd take 2 hours to do the job once they had finally arrived, so I wouldn't be there to sign off when finished, and (2) I specifically asked for some sort of compensation for the amount of my time that was wasted before I would let them start any work. The work crew was, shockingly, unable to reach a supervisor given the time, so they left. I sent the above timeline to the company via email that evening, since leaving messages during business hours had already proved ineffective, and requested either a refund of the deposit I had sent or immediate installation the next day at my convenience. A VP of the company (initials - BD?) called early the next morning to apologize profusely. Unable to install that day, they could come first thing the following day and offered a discount in compensation for their screw-up. The next morning, they arrived promptly, and [initials] was there to supervise the work crew so that I didn't need to be present. I came home that evening to find a very nice fence. Based on other reviews, my experience may have been a fluke. I appreciate how the company tried to make the best of a bad situation, and their eventual response couldn't have been better. However, the customer service I received as a whole was poor - particularly compared to another service I had done that week, where the company called several times to confirm and remind about the appointment time (would be a nice addition to this company's policy) and that provider showed up during the given window (a low bar, but it wasn't met here).

Two employees showed up on time, established the boundaries, and installed fence in one day. Work ethic was exceptional and worked hard to complete work in one day. Clean up was thorough. Interactions with administrative staff were professional and efficient.

They did a terrific job! They were very prompt, professional and very responsive to any concerns. Mike, the owner, came out to check out the job before the crew started. Lorenzo, the team supervisor, was excellent. I couldn't have asked for a better team and job. Would not hesitate to recommend them. They were wonderful!

They were awesome. The end price was the same the as initial quoted price. Everything with Jeff, who was estimator, was fine. They are family-owned and are very responsive. My neighbors love the fence and the work comes with a 1-year workmanship and material warranty.

So happy I went with MC Fence for our fence. They came out, gave me an estimate that beat other estimates up front rather than me having to go back and forth talking them down. Showed up on time, worked quickly and efficiently. Workers were respectful and gave me a great fence!

Mike came by to do the estimate. I already knew that I wanted the style to match my neighbor's fence. Their estimate was slightly higher than the other quote I got, but they initially gave me detailed enough plans to submit to my HOA which made the process quicker and easier. I did not have to schedule anyone to come back and give me more detailed specs. The fence looks great. The workers arrived early and remained focused the whole time. Would use this company again.

I am waiting for the homeowners association to approve it. He was very good at getting the quote at the time that he said he would. I called them on Thursday to give me some insight on how to persuade my HOA, and they were good with that. They got the quote back very fast, compared to 5 other quotes that I received. Theirs wasn't the lowest, but it was not the highest, and he gave more value. The estimator that came out was very friendly, and knowledgeable.

From start to finish it could not have gone more smoothly. K.C. is very proud of his employees and they are the hardest workers I have ever seen. They did everything they said they would and more. They took very special care as to where they pulled onto the property so they would not cause any damage to driveway or lawn. My new fence is absolutely beautiful. Was reluctant to pick up the phone because I did not know who I could trust. Angie's List gave me confidence that this company is stellar and they are. Family owned. They will go out of their way to please you. They were quick to respond, polite and friendly. If K.C. comes out to meet with you to discuss what you are looking for .... tell him "Rae sent him!"

Never received estimate nor an explanation as to why not. UPDATE Received estimate and an apology from the gentleman who had visited my property, apparently he had made a mistake with my email. I appreciate his reaching out to personally apologize for the delay. The price provided is very reasonable. As I said before, he was very professional and gave me good ideas and options for the work required.

MC Fence and Deck promptly responded to my request for a quote via the Angie's List messaging system. K.C. visited our home the same week of my request and was very personable and forthright. We received a detailed quote the next business day that included a 10% discount for Angie's List members. Before receiving our deposit (and because time was tight), they sent someone to remove one neighbor's chain-link fence so that we could proceed with grinding out tree stumps that had grown through the fence. We really appreciated their willingness to do this -- it kept us on schedule. On installation day, a crew of three worked really hard from noon to 7 pm, then returned the following (Saturday) morning to finish the job. The fence looks fantastic!

From start to finish this was an excellent experience. I highly recommend this firm. The estimate was competitively priced, the firm was responsive to my calls, they arrived on the day predicted and did the work in a professional manner. The new fence is beautiful and very solid. They removed all the debris and did not damage my plantings or yard.

I contacted them to get a bid to install a fence around our backyard. The fence had to meet the exact requirements of the Owners Association so there wasn't much choice in the style or selection of materials. Their bid was excellent and I chose them to do the work. They were to install 172 linear feet of fence with two 48" gates. There was a minor hiccup in scheduling the work. They gave the wrong address (that of another client with the same last name) to OneCall so the utilities did not get marked on schedule. Then we got a lot of rain and had to wait for the ground to dry out, but they came out on a Saturday to get it done as soon as possible. On the day of the installation a supervisor came out and went over the plans with me to ensure that they were doing it as I wanted. The supervisor dug the corner post holes to make sure they were right inside the lot lines and corner stakes. Two workers then did the rest of the work. They finished up by 6pm even though it didn't look like they could possibly get it done. The workers were very friendly and even helped me to use some of the extra dirt from the post holes to fill some low areas. The fence looks great. Now I just have to get it stained.

The contractor was able to install the fence in two days and it looks great. They used thicker gate posts and better quality hinges and gate handle.

We are trying to repair a fence that we are selling, and we need a new fence put up on the house that we are buying, and they were very understanding of that process, and they probably greatly reduced their price. Their customer service has ben great so far. Their efficiency stood out the most.

MC Fence & Deck was that last company to respond to my request for an estimate to install a chain link fence that would match my neighbors. I also wanted to replace two sections of the neighbors fence that were damaged because She's a great neighbor an has helped us out alot over the years. The good: MC Fence and Deck was very polite, and professional once things got rolling. The bad: MC Fence & Deck gave me an estimate $1200.00 dollars over all three of the other estimates I had gotten then wanted me to send them the competitions estimates because they didn't believe the materials used were the same. Laughable. If you are going to have these guys give you an estimate, make sure you get a few more!

We requested a quote first, which we got a few days after our initial contact. A representative came to look at the fence and gave us two quotes, one for repair and one for replacing the fence. He recommended that we replaced the fence because it was in really bad shape, and we agreed. The previous owner had installed the fence without proper support. Though we didn't get the quote immediately, we did receive it via e-mail on the same day. We got a discount for being Angie's List members. Setting up an appointment was quite easy. Melissa, the person I talked to on the phone, was pretty flexible and willing to work around our schedule. She also answered all my questions, which I later confirmed via e-mail (I like to have everything in writing). The MC Fence and Deck crew were here early to do the work. They were professional and courteous, and they explained what they were going to do. They checked in and made sure we were aware of what was going on, and when they found that they needed to cut tree roots and made a few modifications, they promptly informed us and adjusted to the circumstances. The final product is obviously superior to what we had before, and though $2000 is a lot of money for us, we feel like we got our money's worth. The crew cleaned up after themselves, so my backyard looks clean. I will definitely use this company again.

They were outstanding. It was a really good value. They were responsive and easy to work with.

MC Fence and Deck was very professional when they came out to install our fence. They offered several ideas on how to make the fence look better and all our neighbors compliment us on how it looks. They were prompt and had the fence installed by mid afternoon. We're a corner lot and they took care of checking with the county as to what the zoning regulation were and took care of calling miss utility to have any underground lines checked. We are very happy with the fence and will definitely call them again when it's time to get our deck installed.

MC Fence and Deck did a great job in building a deck and a fence around our property. Jeff, the estimator and the project manager, was very friendly, responsive, and professional. We interviewed three companies and decided to hire MC Fence and Deck because it gave us the feeling of personal attention. We like this family-owned business because you can talk to a project manager directly, not a sales person. Jeff worked with us on our budget and provided everything we asked for. The quality of the work is superb. The workers worked very hard. They arrived on time, at 7:30am every day. They worked through bitterly cold days and finished the deck in 9 days, and the fence in one day. Jeff addressed all our concerns during the process. He was on site overseeing the work every day. The entire process went very smoothly. The deck and the fence are beautiful! We truly enjoy working with Jeff and MC Fence and Deck. We would recommend it to anyone looking for a contractor to build a deck or a fence. Thank you very much, MC Fence and Deck!!

Service was great from start to finish. Crew was on time, the install was quick and painless. Would definitely use again.

We loved our experience. It was chilly that day but the guys worked their buns off getting everything done quickly. The fence was done in a day and looks great!

Provider crew showed up about 8:00AM as promised and finished about 3:30 PM as expected. Crew chief was very good in explaining what they were doing and did some minor things that I requested such as moving some leaves from my neighbors property to my side. I was impressed with their organization and work ethic.

What an excellent experience we had. KC came out and met with us quickly. He was on time and ready to answer all our questions. We walked the entire property and he made suggestions to best place our fence. He walked us through our fencing options and once we chose our top 2, he got to work measuring. He followed up quickly with the estimate. We followed up a couple of days afterwards with our decision on what fence we wanted and he scheduled the install a few days afterwards. We had just moved so we were in a rush to get it installed as our dogs were escaping each time we let them out. On the day of the install he showed up to introduce his crew and review the install. They accomplished an astonishing amount of work. They were friendly and professional and did a great job on our install. They also removed some bamboo (which was over 30 feet high) in an area that the new fence needed go through. They also cleared out a stump where we wanted some new privacy fence installed. This was a great help to know they really do it all. We highly recommend MC fence and deck. They are the people you want to work with when it comes to fencing and I presume decks as well. We own a residential property management business and work with lots of contractors. MC fence and deck was the highly rated company on Angie's List we chose and I completely agree with the other review ratings. This is an A company and it shows.

The representative that came to work up the bid, KC was very professional and worked with our project with great detail. The order was set and we had a little delay due to weather, not controllable, so other than that the project moved along wonderfully. The deck crew needed to do a better job cleaning up debris from the removal of the deck, but otherwise it went well and was finished in the timeframe given to us by M.C.Fence. Our fence project had no issues, and looks absolutely gorgeous. Patio, again had some weather delays, and then material issues. All worked out, even though it took longer than we had been informed. Again for the most part not the contractors fault. This was a very large project that had a great deal of coordination and material delivery involved. I would recommend this company. I am a Realtor, so I see many contractors and projects. I am happy to say you should be completely satisfied if you go with MC Fence and Deck. Daniella