LLugo, LLC

They are a great group, it was a bit expensive but it was not their fault

Positive experience by far. Our small project (kitchen and bath remodel and hardwood refinishing) turned into a large project as sometimes 110+ year old houses do. Luis Lugo and his team were highly professional, skilled, and gracious to our needs, our budget, and the project's scope and intent. They were with us every step of the way even in the height of the pandemic. The job site was impeccably clean at all times as well. The final result was stunning and well worth it. We've remodeled several properties in the past and the attention to detail, quality of work and materials, and precision to adhere to--if not exceed--building code requirements and best practices was exceptional. We highly recommend LLUGO, LLC.

Luis was very responsive to my quote request, calling me less than an hour after I opened this project. And less than an hour after that, he was on site to do an assessment! Very communicative, familiar with technology tools and efficient. We will be doing business again.

Totally satisfied with the job they did. The workers were careful and neat.

I hired Luis and his crew for major foundational work. He wasn't the cheapest, but he was the most honest - helping me understand what was most important. He absolutely didn't need the work - they are swamped - but he let me know what I needed to hire someone even if it wasn't his crew. I am SO SO glad I waited until they were available - they were professional, they offered incredibly good advice, they cleaned up every day and didn't mind at all when I peppered their workers with questions about what they do (because I'm honestly curious). I recommend them without hesitation, as they were recommended to me by another customer. THANK YOU to the whole team for all you've done.

I cannot recommend Luis and the entire LLugo, LLC team enough for any home renovationâ large or small. I was referred to Luis by a friend who had an outstanding experience with LLugo for her master suite renovation, and I have subsequently referred Luis to friends and neighbors for their home renovations. Iâ ve heard nightmare stories about general contractors who take your deposit and, once the contract is signed, never show up on site again and are unreachable. For the duration of our five-month project Luis was ALWAYS reachable for questions or concerns. His communication was incredible: day or night, weekends, holidaysâ it didnâ t matter. He wanted us to understand what was going on with the project and make sure we were fully informed and comfortable with the steps his crew was taking. Luis also has an amazing team. Beto was our foreman for the project and he became like family, along with Juan who was on site every day. The whole team is extremely professional, kind and considerate. We have shared walls with our neighbors and LLugoâ s policies go a long way to helping with the inevitable inconvenience of a renovation next door: no smoking, no music, no shouting. Another surprise during the process of working with LLugo is how clean they leave the work site every day. Every single day the construction site is cleaned-thereâ s no trash or debris left sitting around. They also sealed the renovation site from the rest of the house to provide some sense of privacy and to avoid dust from entering the rest of the house. Our project was extensive- Luis and his team demoed the entire second floor of our home down to the studs, completely re-framed a new footprint, and built out two new bedrooms and two new bathrooms as well as adding new windows. Luis tackled every aspect of our project-soup to nuts. Before we even decided to hire him for our project Luis met with us in person, walked through the space, created a design proposal and then revised the proposal numerous times based on our feedback. We did not use an architect, or a designer, and we didnâ t need one with Luis. He also handled all permitting and dealt with the historic preservation office. Luis also provided us with a detailed estimate that included every imaginable line item plus allowances for our decisions on finishes. He walked us through the estimate patiently explaining every aspect and answering our questions. Our home is 125 years old so there were some real surprises underneath the subfloor and behind the walls that required major structural work. Luis handled these unexpected challenges calmly and professionally. He and his team were able to address every issue and walk us through every step. I donâ t think you can find anyone in the DMV area or beyond who will devote so much time and attention to every detail of your project and care so deeply about the outcome and his clientsâ satisfaction. I will not hesitate to call him again for future renovations.

Luis and his team did a great job renovating a bedroom and adding a closet, would recommend.

Fast quality work! Definitely would recommend to anyone looking to have some general contracting work done.

Luis and team did a great job planning and installing grab bars in our bathroom, with particular attention to customer service. Luis listened to our needs and devised good solutions we had not considered. The team was professional, did quality work as promised and on time, and communicated well, keeping us informed every step of the way. We would use LLugo again and highly recommend.

I appreciate the communication before and after the snow removal

We had multiple estimates for a bathroom remodel. They were mid-range on pricing. Great attention to detail and customer service. If something was not as expected or went wrong, they immediately addressed the problem. We intend to hire them for additional work.

We had a long list including roof replacement ceiling repair due to water damage, and Hot Water Heater replacement. Washer/dryer install, our highest priority, was completed with no complaints. We were disappointed that after meeting us to go over the work we need, including a roof replacement Llugo LLC promised estimates, but later decided that they were too busy to do the work suggesting a 4 month delay. I had to follow up to find this out. We wish we were told that during Llugo LLC visit so we could have looked elsewhere. Anybody that is that busy should have told us on the spot. My follow up with Llugo LLC was made after another roofing company knocked on our door wanting to do the work. The roofing company was doing the roof for our neighbors. Ratings are based on our disappointment.

Very easy to communicate with, and when they made small mistakes, they were quick and happy to correct them.

They did a good job. They were courteous and got the work done in a timely fashion.

He did a complete job, did it well.

Responded very quickly to resolve my issue same day

Very professional, capable, trustworthy. Did the work on time as promised. Kept me informed and sent photos everyday. I was very pleased with the work, the interaction, the whole experience.

Outstanding customer service. Very responsive and helpful.

If I could give them 10 stars, I would. They were great. I was under a time crunch and need the job done ASAP. This is where everybody worked together. The parts need for the shampoo bowel was actually found at the beauty supply store, and of course you need an account to purchase the parts. Since my sister has an account at the beauty supply store her account was used to purchase new faucet and parts. The installation went without a hitch. They did and excellent job.

He's helping with insurance for the rest of the damage. He did a great job!

LLugo was able to quickly respond to my request for an emergency pipe repair and restore water to my home. Because LLugo is a general contractor they were able to handle the entire project from beginning to end, saving me time and reducing delays. The workers was professional and friendly and willing to explain why and what they were doing along the way. I would use them again if needed.

Luis and his team were exceptionally professional and helpful. They took a lot of time explaining the potential problems and solutions to our plumbing repair issues. We appreciate an honest and reliable contractor.

did great job. !

Llugo was very attentive and thorough. They did however advertise as providing camera leak inspection, so that they wouldn't have to cut open more of my walls than necessary, but did not show up with that equipment. Otherwise it was a smooth and very positive experience.