HotakLLC

The project took just under 2 weeks because we had to order parts. The initial visit was next day and they were very thorough in running diagnostics and understanding everything that was not working correctly. The unit was just under 5 yrs old - GE front load. We own 2 and were surprised that this one failed after having a new board installed less than a year ago. The initial visit had a higher than expected trip charge. I was expecting $50 and it was $150, with an additional $150 on the next visit because they needed a 2nd person to help with repairing in tight quarters and having to dimantle 2 side by side stackables to get at the washer. At first I wasn't happy with this, but considering the amount of time they were here both visits, the labor seemed reasonable. The parts were what I would expect to pay, but I was initially told 1 yr warranty on parts and the work, but told 5 months warranty on the parts when I paid. Was told these were new parts and I have no reason to think they are refurb. Overall the repair job was a little higher than I'd like, but other repair companies told me the same and some suggested just replacing the unit. The problem is, if replacing the unit might have issues with getting proper brackets to go with the dryer we have and we were not going to buy a whole new set when it would be cheaper to fix the washer even it it is expensive to fix. The techs were courteous and professional. They used show covers without being asked. Gave us updates on the progress. They were also very careful not to damage the walls in tight quarters. Overall satisified and would use them again.

Great, he got my washing machine fix and running in no time

We were completely satisfied. Job well done.

Very please with Hamed's service. Came out the same day I called. The dishwasher needed a replacement pump that would take 2 to 3 days to come in. The pump cam in the next day and Hamed came back out that same day and fixed the dishwasher. GREAT SERVICE!!!

Tech came out on Friday 11/22/24 at 6:00 which was after I was home from work. Quickly diagnosed problem and told me a dryer fuse had burned out. He came out the next day and repaired the dryer very quickly and cleaned up. Now I could have opted to replace just that fuse but he told me there were 3 fuses and the other fuses could go anytime as the dryer was at least 15 years old. It would have been cheaper just to replace the one fuse but i told him to replace all 3. That would have been penny wise & dollar foolish as if another fuse went that would have been another service call fee from that company or another plus the cost of parts & labor. I was also advised to have the dryer cleaned every 2 years which I will do. I'll probably look into how to do it myself as I am pretty handy and always looking to save money. It was a lot of money to pay for the repair at once but cheaper then a home warranty. I have had bad experiences with more then one home warranty company and have cancelled as a result. Also home warranty companies choose the service provider for you and I haven't been impressed with some of them. My advice to anyone paying a home warranty company every month would be to take that $60 or more you pay every month to them and put it in a savings account for emergency's including home appliance repair. Also on top of the monthly payment when you need them there is a service fee to pay before they come out.

Diashwasher repair Hamed was prompt and very competent He explained the situation

So far so good he was very patient and wait make sure was working fine

He came on time, fixed the problem, and was quick and friendly. Did a great job.

Excellent. Service tech was on time and very professional. Sometimes it is the little things that make a difference like checking to make the client’s expectations are met, cleaning up the work area when the job is complete. Not only did I get a great install, he did the little things that made a difference. I highly recommend.