Arlington Heating & Air Conditioning Inc

Description of Work: I have a service contract with Arlington Heating and Air Conditioning. They came to get my furnace ready for winter. I have been their customer for many years and have always been satisfied with their services.

Description of Work: Recently, Arlington Heating and A/C did the Fall check on our heating system. However, before that, we have used them to install a new system in two homes that we've owned. We've used them for over 35 years and have always had excellent service from them. Their employees stay with them for years and years and speak highly of the company--always a good sign.

Description of Work: Arlington Heating has been providing my annual service contract on my two-system heating and air conditioning for over 10 years. They are always on-time, very friendly, but most of, very professional in their service. I will continue to use them as long as I own my home.

Description of Work: They provided yearly maintenance on my furnace and air conditioner. Everything went fine. Our family has been using them since 1990.

Description of Work: In the 1980s We had a very hot summer with Temps about 108degs for about a week. At that time our Air conditioner failed. We had only been in the house for 4 years or so and called many AC people to help us. The only one that responded was Arlington Heating and AC. They came to the house that afternoon. The builder had put in a conditioner that was too small for the house and it was gone. The replaced it with one of the correct size and we have been with them ever since. That's about 30 years. We have always been happy with their work. They have replaced our furnace and water heater and air conditioner over the years. Wouldn't use any one else.

Description of Work: Annual fall check up of furnance, hot water heater and radiators. They also perform spring AC service. I have used them for quite a few years and will continue to use them.

Description of Work: They did the winter check up and replaced filter in the humidifier. I also renew the maintenance contract for next year.

Description of Work: We always ask for Mike who is a paragon of efficiency and professionalism

Description of Work: I have been working with Arlington Heating for years. I have an annual service agreement for them to check my heating unit in the fall and air conditioning system in the spring. They also have installed new air conditioning units and a new water heater. I find them to be reliable, courteous, and professional and trust in their expertise and recommendations. They patiently explain what they do and do not try to get me to replace units so they can make more money. To the contrary, they will note if something is starting to decline but give an estimate of how long the remaining life expectancy should be, never pressuring me to replace something. If they tell me something needs replacing immediately, I trust that it truly does. On one occasion when a repair did not work as intended, they returned quickly, apologized, explained what went wrong (I could see the fix was complicated), and did the necessary work without charge (and there were no further problems). I highly recommend this company.

Description of Work: This visit was for the pre-season check of my heating system. I have had a service contract with Arlington Heating/AC for many years. In the past, they have replaced my gas boiler, water heater, and air conditioning unit. I have found them to always be professional, knowledgeable and responsive. I have never been disappointed in their service and would not use another other provider for my heating and air conditioning needs.

Description of Work: We've been using Arlington Heating & AC Service for 11 years. They replaced our 2 Furnaces and 2 AC compressors and did excellent work. They also service our furnaces & AC in spring and fall. The $143 last June was for 2 parts replaced regularly during spring servicing per contract.

Description of Work: maintenance

Description of Work: Replaced hot water heater. The quality of work done is high; the technicians are experienced and professional. The front-office staff is not the strongest -- for example, don't hold your breath waiting for the promised call that the technician is on his way.

Description of Work: We had our air conditioner stop working, and after seeing that the fans were still blowing inside but the unit outside was not working, we confirmed the problem was with our (about eight-year old) Trane unit. The repairman came and identified the problem was the capacitator, which he replaced quickly. The repairman seemed knowledgable and gave me some helpful tips, but the cost of the service ($350) seemed quite high to essentially just replace one part on my A/C unit.

Description of Work: Broke our central air unit when they installed our furnace then wouldn't take responsibility for it.

Description of Work: My blood is boiling after reading Tommy Croker’s response to my negative review of his company, Arlington Heating and Air Conditioning. It is a total Crock of (excrement), and demands immediate correction. Mr. Croker’s response is nothing but hot air, just like what came out of our air conditioner after his firm, Arlington Heating, completed their annual “maintenance” check. The AC unit worked before their service visit. It did not work immediately after their visit, and never worked again. If Arlington Heating worked as hard to resolve a good customer’s legitimate concern as they have trying to spin away what happened and go after the customer personally because they can’t attack what he’s saying, this matter would NOT have gone to court; Arlington Heating and Air Conditioning would not have LOST; and Croker’s company would not have had a Legal Judgment filed against them, a copy of which was then sent to the Better Business Bureau. He tries to minimize the fact that his firm, in fact, was SUED over this matter – and they LOST – with a sitting judge then slapping this company with a monetary Judgment. These are facts that no amount of spin, lies or blaming the customer can remove. Tommy Croker makes me puke. Seems he also doesn’t want you to know another fact . . . conveniently omitting in his detailed post that his attorney, David Roehrenbeck, who lost at trial, will file suit in Fairfax County Circuit Court if the post is not “immediately removed”. Roehrenheck’s letter is quite clear: “Unless you delete the Angie’s List listing and any other such listings immediately, I have been instructed (by my client, Arlington Heating) to proceed with filing suit in the very near future (for defamation) in Fairfax County Circuit Court (the level about District Court)”. Their sending such a letter, alone, says much more about how Arlington Heating does business than any post on Angie’s List, Washington Checkbook or anywhere else, ever could. One also has to wonder just HOW MANY OTHER TIMES HAS ARLINGTON HEATING THREATENED CUSTOMERS TO MAKE NEGATIVE REVIEWS GO AWAY? Maybe their ACTUAL rating on Angie’s List is a “D” or “F” . . . Who knows? What we do know is that Arlington Heating actively works to eliminate bad ratings through threats and intimidation. Every low rating they can get removed, their total rating (artificially) increases, rather than their actually working to earn positive reviews from happy customers. Our post is still there, see it? Here are more FACTS about what happened in this case: FACT: Our AC unit worked before Arlington Heating’s “maintenance” check. It never worked again immediately after their “maintenance check”. Croker claims, which he testified to under oath in court, that the subject AC unit was “prone to breaking down” anyway because it was 25 years old, “well beyond its expected life”. And, maybe so. But, their ace technician wrote in his service report that our AC was ONLY EIGHT (8) YEARS OLD. Croker spins this one away, too (or tries to), by claiming it was a simple “typo” (no kidding). Oops . . . Our former AC unit might still be working today if Arlington Heating and AC hadn’t “maintained” it, another fact. “Waaaaaaaaaaaah, not our fault, this customer’s AC was old anyway. Still, we at Arlington Heating investigated what happened and concluded that aliens broke their AC . . . Yeah, that’s right, aliens did it, not us. They zapped it with their laser death ray No, wait, a meteor hit this customer’s AC, that’s why it broke . . . Waaaaaaaaaahh. No, hold it, we were never even at this customer’s home, ever . . .”. FACT: Not only did our previously-working air conditioning system NOT WORK immediately after their “maintenance check” – they actually charged us for the service call which caused it to break, also refusing to refund any at all money paid in advance to renew a separate heating and AC maintenance contract on my father-in-law’s home. The service technician had just driven away with the newly-signed contract renewal when we turned on our air conditioning, or tried to. Thus, Croker and Company pocketed $110 for a service call which caused a working AC unit to never work again, IN ADDITON TO $220 hard-earned dollars paid in advance for the other contract – for doing no work at all to actually earn either fee. We know, Tommy, nothing is your fault, judging from how you dismiss every single negative customer posting on Angie’s List. “Waaaaaaaaaah.” FACT: I sued Arlington Heating over what happened, representing myself in court (I’m not a lawyer, happily, much too honest). Despite going against an experienced lawyer, David Roehrenbeck – Croker’s father-in-law – I STILL WON – even after Roehrenbeck had had the case moved from Small Claims Court, where I’d filed it, into Fairfax County General District Court (e.g. real court), and continuing it multiple times. I still won. The strict, no-nonsense District Court judge who heard the case, a former Marine, then slapped Arlington Heating with a monetary Judgment. I could’ve also received my legal fees – I didn’t ask for any – as well as more of my costs to file the case, which I also didn’t ask for. The $130 awarded out of the $480 sought (which probably worked out to about $1 for each hour I’d spent preparing for the trial), was donated to charity. Money was never the issue – NEVER. “Waaaaaaaaaaaaa. This customer bribed the judge . . . yeah, that’s why he won. Waaaaaahhh.” FACT: This company has been in business since 1944, that’s true. But 26-year old Tommy Croker took over in 2007 after the untimely death of his Dad, a total gentleman who built the family business, which Junior now runs, based on great customer service, trust and resolving problems to maintain long-term customer relationships. Perhaps Croker, Jr. will someday learn this. And, maybe not . . . their LAST FIVE CUSTOMER RATINGS ON ANGIE’S LIST includes two Fs and one C (as of this date) – no way to spin that away, either, see for yourself – and despite their supposed “100% Customer Satisfaction Money Back Guarantee”. “Waaaaaaaaaaah, this customer is such a meanie. He sued us. And, WE LOST. We had a lawyer and he didn’t, but the judge actually considered the facts of the case, waaaaaaaaaaah, that’s not fair. But, we only lost because this customer bribed the judge, waaaaaaaahh.” FACT: Their website touts: “Arlington Heating and Air Conditioning is fully licensed, bonded, and insured. Should anything happen while we are in your home, you are protected.” Huh???? Something DID HAPPEN in our home – the working AC unit Arlington Heating came to maintain no longer worked afterward – so what “protection” or “100% Satisfaction Guarantee”? “Waaaaaaaaaaaah, our guarantee covers customers if anything happens while we’re INSIDE OF THEIR HOME. This customer’s central AC unit was OUTSIDE of their home, which they knew, so they’re only trying to slander Arlington Heating by blaming us for causing their expensive AC to never work again after our “maintenance” inspection. Waaaaaaaaaaah, waaaaaaaaaaaaaah”. FACT: Mr. Croker notes a “100% Money Back Customer Satisfaction Guarantee” in his pathetic Angie’s List response. Huh, huh? We weren’t satisfied, obviously, and they still kept all of OUR money – for both the service call which downed our AC, and for the maintenance contract which we never used. More telling, again, their last five Angie’s List ratings include two Fs and a C. How can that happen with a “100% Money Back Guarantee”? Maybe this is why, in my opinion: “Dear Mr. and Mrs. Customer: We are sorry you are unhappy with how we serviced you. Please note that WE, however, are 100% satisfied because we have your money. Our “100% Satisfaction Guarantee” does NOT require that the paying CUSTOMER be 100% satisfied, so screw you, only that one party is 100% Satisfied. Please be advised that I will direct my father-in-law, attorney David Roehrenbeck, to file suit against you, too, if you tell anyone about this.” Tommy Croker makes me puke. Oh, I said that before. FACT: Arlington Heating is NOT top-rated by customers on either Angie’s List or Washington Checkbook.org, despite claims to the contrary. Their low 76% overall “approval” rating on Washington Checkbook is one of the LOWEST on the site for any heating and air conditioning firm. Nor are they top-rated by Angie’s List members, either, see for yourself. In fact, when contacted about Croker’s lawsuit, Angie’s List immediately wanted a copy of Roehrenbeck’s letter. Angie’s legal counsel then emphatically responded that Arlington Heating, or any company which pursues legal action over any Angie’s List posting, will be immediately de-listed, with an explanation on the site, in red letters, for the de-listing. FACT: Our decision to dump Arlington Heating and Air Conditioning was an educated, informed decision. And not just because my wife I are both Ph.D.s. We went with one of the many heating and AC companies which really are TOP-RATED on Angie’s List and Washington Checkbook, so it was a logical decision, too. EVEN BETTER, their bi-annual Heating and AC maintenance checks each cost SIGNIFICANTLY LESS than what Arlington Heating charged for the exact same service, and they value our business. A top-rated, customer-centered company costing much less . . . , go figure. As Angie's List advertises: "Bad Service? Report It!". We did. Croker and Roehrenbeck can both go to h***.

Description of Work: Heater installation. Annual service.

Description of Work: They did a service call for my furnace and humidifier