Valpo Services

unknown

They technician was punctual professional and clean. they gave me good advice about problems that they foresaw with the HVAC system, but I want ready to do that yet.

unknown

They were prompt, courteous and professional. However, the price they quoted was too high and I went with another provider.

as convenient for me. I have a maintenance contract with Valpo and the service was free, as part of the contract. Also part of the contract is a discount on other services, like when my heat went out last winter. They came on short notice and fixed my heat when it was really cold outside. The receptionist is very organized. She was the one who called me to remind me that my service was due and then she scheduled it at my convenience.

Pretty good service.

unknown

They were professional and got the job done.

This company provided me with excellent service!

The Technician was very professional,competent and responsive. The company shows business hours 24/7. However, the customer support of the company after regular business hours is managed by a third party "answering service" who then relays customers' requests/ orders to the company's point of contact. I found it a little cumbersome to coordinate call through the third party answering service and there was an unnecessary lapse of conveying my request on time. However, for the most part, my experience with the company's direct customer support was without follies. Being a small to medium size business, I wouldn't hold any experience as negative against the company. However, it will be better if they could manage their own calls answering service so that the orders can be processed within a reasonable timeline, specially for emergency services (e.g., no heating during freezing winter). On my request, the technician gave me an informal pricing estimate for the replacement of the system which I needed. At this time, they are within my top two prospective contractors for the final project of replacing the HVAC system. I would strongly recommend them to other consumers looking for reliable, competitively priced, skilled professional company when considering heating/ cooling work.

It didn't take long to get an appointment that worked with my schedule and very professional. If and when I have more problems when my warranty ends, I'll be sure to give them a call.

The tech was very knowledgeable and extremely professional with a pleasant manner. I was very pleased with the service that was provided.

As soon as I purchased a big deal, I contacted the company by email to set up an appointment. When I did not get a response, I sent a second email. Several days later after I had complained to Angie's List customer service I received a message on Angie's List from the company. The customer service representative was very nice and she help me set up an appointment for December 9 and gave me a window of arrival for 9 to 12. Unfortunately at 12:30 that day I received a call from her saying that no one would be able to come to my house due to the weather. When I said that I understood that the weather was bad that she should have called me significantly earlier to notify me, she said that the company has been working on other emergency services. This company has come off as extremely unprofessional and the fact that they gave me a three hour window and did not call me to cancel until well after the window had ended makes me not want to do the service with this company.

The service went fine. I wanted them to test if the carbon monoxide was leaking or something for the safety and also do the cleaning. The guy that came out, didn't do any cleaning. The good side was that he found that it was leaking; but the other hand, he said the machines were pretty old. He can give some special price, if I want to make some major repairs. I was not interested because of my purpose in the beginning was just to check the safety. On the other hand, I was disappointed because he didn't do anything about the cleaning. He came on time. I got what I paid for. The price was okay because he didn't charge more. He tried to answer all my questions. He came on the appointed day.

Service was great. Repairmen were on time, communicated very well and gave me opinions of what to expect of my HVAC units in the future. Could not have gone better.

The tech was very knowledgeable of his profession...examine the equipment throughly an identified the problems ... Afterward he explained the problem an provided me the cost of repair as well as some alternatives . Because of his professiionalism an knowledge I referred him to a family member .

They were great. They were supposed to send some additional information, but never heard back from them.

Upon responding to a call late in the evening (already a plus), provider arrived around the time he had offered, Starting to look at controls technician new right away the brand and then proceed to check and test the pump. Afer a couple of trials found that the capacitor was not working. Luckily he had one in stock (another plus for the service) and replaced it. While not an expert myself, not sure the cost of parts but the charge inheritly has an opportunity cost that is crucial to make repais. Well done!

Valpo Services provided a great service from start to finish. Our house was built in 1925 and did not have air duct only window air conditioning units. After we made the necessary research and requested several quotes, we decided to use Valpo Services for the installation of a Central Air Unit. Walter came to our home and provided us with several different options for a Central Air Unit that would fit our home and needs. For the first time we did not feel pressured to buy a specific Unit. At the end of the day Walter provided us with a really competitive quote and showed us a timeline for the installation. Our questions were always answered on a timely manner. Walter, Hector, Alex and the rest of the team were always on time, worked hard to make sure the unit was installed on time and always made sure we were satisfied with the work. We are very pleased with the quality of work, service and professionalism the company provided us with. We will highly recommend Valpo Services to colleagues and friends and we will certainly continue to use their services.

We were very happy with the installation that was done at our home. They were punctual and friendly and delivered exactly what they promised! The price was great and they gave us lots of tips on how to care for our new unit! We will use Valpo Services again and will definitely recommend them to our friends and family.

for the last couple of month my water heater was broke I call Valpo Services and they get me the best prices in the area and my water hater was replace next day. After that my Heater and my AC were also broken and I call Valpo Services again they have replace the complete unit with a faster services, excelled price and professionalism. I am very happy with the work they have perform !!!

Water Pireda from valpo service came to the home and he provided a excellent services and reasonably price.