GNA dba BathMasters

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They were excellent and very good. They were completely professional. I would recommend them. At the end of the project, Greg did come out to take a look and there was a piece I was not satisfied with and they removed it and they made it right so they were very responsive and knowledgeable. The tile guys were good. I was very impressed with them.

They did a very good job. I was not shocked with their pricing. It was reasonable and not out of line. They stayed close to what they estimated for the final bill and they also stuck to their schedule. They cleaned up well and kept everything neat. I would recommend them to others without hesitation.

They came back and they were responsive to getting them fixed.

I ended up with 2 beautiful bathrooms and a beautiful kitchen but I had some issues with the detail work. They fixed everything I asked them to fix. I did think they were expensive at the time. They were able to meet my deadline within a week. I would not work with them again since I live in a house now.

Overall we are very satisfied with the work that GNA did for us. The worksmanship was top-notch. The only negative worth noting is that we initially ordered crown molding to go above the cabinets, but for some reason the crown molding was not included in the initial order. As such, the project was delayed for about a week while we had to wait for the crown molding to come in, which was somewhat frustrating because the project was moving along swiftly and ahead of schedule until we noticed that there wasn't any crown molding installed. If working with this contractor, we would recommend initially verifying with the project supervisor that all of the appropriate materials are ordered.

I called first to make sure they had what I needed. I drove to their store to select the tiles. They were very patient and gave clear answers to my questions. The tiles were a bit pricey but my contractor says they are quality material.

Greg Norman (owner) is great to work with. He’s very creative when it comes to designing bathroom and kitchen layouts. GNA prides itself in responding quickly to inquiries. In fact, their motto is, “Renovations … the right way … right away.” The GNA crew shows up, works hard, does quality work, and cleans up. For our renovation, they gutted our master bathroom, built some new framework, and relocated the exhaust fan, toilet, shower, and bathtub. They also installed cabinets, two sinks, mirror, custom-tile shower, tile floor, tile half-walls, and recessed lights. In summary, they transformed our boring, outdated, one-sink bathroom into a fabulous two-sink (with six-foot counter), updated bathroom. GNA also extended a cathedral-ceiling wall to accommodate a new cedar-lined closet

It's a real pleasure to work with Greg Norman (owner) who is personable and trust worthy. The GNA crew is very professional. As true craftsmen they take pride in their work. The crew always showed up on time and cleaned up the work area at the end of each day. In addition to building the framework, installing the cabinets and tile floor, hey did all the plumbing and electrical work. As a result, they created a beautiful work room. GNA is a Virginia Class A Licensed, a Member of the Better Business Bureau (BBB), and a member of National Association Residential Industries (NARI).

Work began putting down carpet protection, setting up a stagging area, and then removing old cabinets, floor tile, lighting fixtures, and wall paper. The two member Greg Norman team installed new water valves for the sink, added a water-line through the ceiling to the refrigerator area, extended a wall to hide my washer-dryer, leveled the floor, installed ceramic tile flooring, installed two recessed lighting fixtures, installed new cabinets, mounted the microwave above the stove, installed all appliances (purchased separately) and painted. The engineered stone counter top was subcontracted out. When the counter top was installed, I noticed a blemish right in front of the sink. David Norman called the counter top contractor and they repaired the blemished area quickly and satisfactorily. I had a problem with the slide on one of the cabinet drawers. The contractor ordered a new part (took about 2 weeks) and repaired the drawer slide. When the work was done, everything looked great and worked well. The work crew was knowledgeable and professional. The arrived on time everyday and only took lunch breaks. They cleaned up the work area every day. The crew kept my condo engineer and office informed about the work being performed. Because of their good work, I hired them to install a dining room chair rail and run a cable TV wires through the ceiling.

INITIAL MEETING I had received several advertisements from GNA so I gave them a call. The GNA representative came to my condo and gave me a written ballpark estimate (proposal) for the work I wanted done. I liked the fact that they were a full service contractor and they showed up for the initial meeting. WRITING A CONTRACT After contacting other companies, I had a follow-up meeting at the GNA office (hard to find) to write a contract specifying details and payment schedule with $3600 down payment. I selected my tile, fan, vanity, sink, and tub. (The GNA office/showroom was not very impressive.) Work was scheduled to start several days later. DAY 1 A two person GNA crew arrived on a Monday and set up a stagging area in my living room and on my balcony. They then gutted most of the bathroom removing the vanity, tub, tub walls, exhaust fan, and toilet (each evening they reinstalled my toilet). While the demolition generated large amounts of debris and dirt, the GNA workers did a great job of keeping the my stagging area, building hallways, elevator, and loading dock clean. (Throughout the bath remodel the workers kept everything clean ... my building engineer and manager were very pleased.) DAYS 2-5 the workers arrived around 9:30 and worked to about 6:00. On day two the water line valves were replaced, an electrical switch was moved, and installations were done: tub, waterproof wall board, fan, wall tile, floor tile, and vanity. The tile was BEAUTIFULLY grouted and the bathroom painted. THE CREW worked confidently and efficiently with great attention to detail.

It was really really good. We had a short window of time to have this job completed and they were able to do it. It was a reasonable price. They seemed very trustworthy and upfront. They were knowledgeable and straight forward.