Fairfax Electric, Plumbing & Gas

My experience with Fairfax Electric was fantastic from start to finish. Even before the installation, all of my questions were answered immediately with courtesy and care. The costs for my new natural gas hot water heater and its installation were fair, their appointment was super fast, and I can't say enough about the installation crew. Ken and Aaron were the most courteous and knowledgeable crew imaginable and they did a fabulous job with the installation and providing important operational information afterward. I will highly recommend FEPG to anyone needing their services. - JL

Everyone was friendly at Fairfax Electric Plumbing and Gas, from the office setting up the appointment to the technicians who installed our water heater. They answered all of our questions, and did not try to up sell once they got there. Fantastic job, and we will use them again. They were much cheaper than the other estimates we had.

I just had an electric 80 gal Rheem Hybrid water heater installed in my basement by FEPG, replacing my 20+ year old Rheem heater. The whole team from the, office to the installers, are VERY knowledgeable about the products and services. Most importantly their customer service and follow-up are the best I’ve encountered with any plumbing organization. They specialize in water heater installations, and you can purchase your heater from FEPG. They will deliver, install your new heater and remove your old heater. My install only took about 2.5 hours, start to finish. Finally, I had obtained estimates from full service local Plumbing companies and with FEPG I saved up to 50% in the purchase and installation of the exact heater.

Brand new water heater keeps shutting down and installation company is unresponsive Fairfax Electric, Plumbing, & Gas (FEPG) installed a new gas hot water heater in my home on January 13, 2022. Soon after that the pilot light went out and would not stay lit. They finally came out and replaced a bunch of parts and it worked for a few more months before breaking down again. They left soot all over my basement. They were supposed to come out today to fix the hot water heater again, but did not show up and failed to call. No one will return my calls or emails. Brand new product has broken down twice leaving a family of five without hot water for weeks and company will not correct the issue. I think I am going to have to hire someone else and take legal action against FEPG. I see many of you have had similar issues - perhaps a class action law suit will get this company’s attention. Bringing these issues to Home Depot’s attention so they will terminate their relationship with FEPG and their customers will stop being victimized.

I rarely write reviews, at least for things that aren't products, but my experience with Fairfax Electric Plumbing & Gas has been great. I first used them for my parents water heater, then my in-laws, then my own home. Each time they quickly provide a quote with several options and are available the next business day for installation. On my most recent install, the tech came out on time but noticed the new water heater was slightly too tall to properly vent given my utility room layout. He showed me the issue and explained it in terms I could understand. Without me lifting a finger, that same day I had a new quote in my inbox for the new part (was essentially same size/cost) and once again scheduled for the next day! Install went smooth, tech's were professional, communication was excellent. Why can't everyone do this? Thank you! Definitely keeping you all on speed dial for any needs. -Ed

Very thorough in explaining additional pipe fitting work that needed to be done when replacing my hot water heater in order to bring it up to code. Also, thorough in answering questions about size and type of hot water heater to get. Reviewed components of new hot water heater.

Fabulous! They were able to come the day after we called. They called 20 min before arrival and came on time. The install was quick and efficient, the team explained everything in detail.

Excellent experience on short notice. Timely and courteous service from first response through to installation of a new water heater. Highly recommend!

The crew showed up promptly and professionally did the job. Explained the process and answered all questions very clearly. Very much appreciate it.

Very well, only issue I had was a $90 charge I wasn’t aware of in the original quote, to replace a pipe.

Excellent service from start to finish. Affiliated with Home Depot. Offered several options and provide estimates quickly. Installation was scheduled immediately and went smoothly.

Dre and his colleague were awesome. They were friendly, helpful, honest and knowledgeable. Everyone from the folks who called me to set up the appt to the installers were awesome.

Couldn’t have gone smoother from the initial call to installation. The sales person was thorough, clear, knew the product choices inside and out. The installation team were top notch, on time, pretty much a precision operation done by real pros. We got a 12 year warranty Rheem 50 gallon gas water heater.

If I could rate them a C-, I would. I had a gas hot water heater replaced. It was installed fairly quickly, and the front office was very professional and easy to work with. I am also pleased that the safety inspection in Fairfax County was included with the transaction. The problem was the "up-sell". The lead installer was not going to install the heater because he said the venting needed to be 4 inch instead of 3 inch, and that it needed to be an insulated duct -- due to "code". He asserted that the inspectors were very picky. I gave him a hard time because I had been taking cold showers in the middle of a pandemic for a few days. I said it had been that way for 30 years. So he said he'd install the heater anyway, but that I should get the venting before inspection. Ah, but his company does not do the venting installation. I called the company he recommended (MRStride) 3 times until they finally got back to me. In the meantime, I talked to other contractors. One (SSI Service Specialties) did not seem certain it was necessary, but did not tell me it wasn't. Another (Mixing Bowl Contracting) told me it was not necessary. MRStride finally showed up and quoted me $700-1200, depending on a per hour labor scale. (BTW, the water heater installation was $1500.) I went ahead and got the inspection from Fairfax County without doing the venting upgrade. It passed. The inspector said the venting recommendation was "an up-sell". So, I'm happy to have hot water, and to have avoided a snake oil sale, but irritated about the time and energy it cost me for something completely unnecessary. Buyer beware.

Bought a gas water heater thru Home Depot and Fairfax Electric called to schedule the installation. The price was reasonable but the two individuals they sent to do the install were unsatisfactory. The lead guy immediately said he would have to leave because the exhaust pipe was 3 inches instead of 4 inches and he would not wait for me to enlarge the chimney opening or just do it himself. I had waited over 3 hours for these guys to arrive (they were late) so this seemed to be unreasonable. In addition he refused to discuss the situation and immediately left the house and sat in his truck telling the office that the chimney did not meet code. The office said they didnt know and could not check the chimney so I would need another company to certify the chimney. I had another company install a water heater the next day without any problems. Stay away from this company; they are not a reliable installer for Home Depot. I believe the installer did not want to work that day and came up with any excuse just to leave. Very unprofessional.

I was a little hesitant to contract with Fairfax Electric after learning about their Home Depot affiliation. But they offered the best combination of price and value. Installation went smoothly. Only out-of-spec addition was the installation of a required shut-off valve near the base of the water heater.

In my area Home Depot uses Fairfax Electric, Plumbing & Gas to do their hot water heater installations. The estimate for just the installation is $808. The catch here is where things tend to go 'South.' I selected at Home Depot's direction a different model Rheem heater than suggested by Fairfax. This modification came at an additional cost to me the customer. Fairfax will not pickup, ship or deliver any heater other than the one they suggested in their proposal. That forced me to arrange my owner separate delivery arrangements at my expense. To make matters even worse Fairfax would not warranty the heater of my choice, even though I purchased the Rheem heater from Home Depot. When I finally made arrangements with Fairfax to install, they sent me a confirmation for a day and time. They were a no show. When I called to find out what happened, they said, I was not scheduled for the installation. They were friendly and apologetic but it was frustrating, time consuming and I lost half a day's pay for nothing. They offered to install over the weekend but that was no help to me. The damage was already done. It seems this company is more concerned about themselves than the customer. It has to be their way or the highway. Had I known this about this installer, I would not have bought the heater from Home Depot. Other contractors want the whole job. They want to sell you their hot water heater and do the installation, more money and profit for them. Now, I have a heater sitting in my driveway. This leaves me no choice but to return it to Home Depot, which will probably come at an additional cost to me once again for a shipping and restocking fee. You've been warned. Buyer beware. UPDATE AS OF 12.04.2019L Attention Consumers: You'll notice in their response to my justified complaint, how Fairfax Electric, Plumbing & Gas liked to 'twist the details' in their favor. 1) They make no response to the fact that they were a 'no show' on their own installation scheduled date with an advanced confirmation from them to do the work on a given day during a given time period. That was their mistake with no real apology or consideration offered to me for my wasted time and losing 1/2 day of pay waiting on them. 2) They say they made numerous attempts to contact me to install the heater but failed to say why that was necessary in the first place, as I've indicated. This is just business as usual for them...beware! 3) Then they imply my call to them was to reschedule installation, when the call was actually to find out why no one showed up at the designated date and time, not to reschedule. It was too late for that. 4) The 'reputation on the street' that I hear from other plumbing contractors is "Be careful" who does the installation, because they can take a good hot water heater brand and give the customer a lifetime of headaches and unnecessary service repairs do to poor service installation. 5) As a consumer, you might want to keep that in mind, should you make a hot water purchase from Home Depot, get someone else to do the installation.

Terrible company! I cant believe they get these good reviews. If you have a spiral stair case they will DECLINE the job. So don't bother! I flew in from Chicago to get this and a few other things done at a condo I recently purchased. I scheduled an appointment with them and let them know them know the unit was in the loft area up a spiral stair case. They showed up and said they did not have the right equipment and would be back tomorrow. I then received a call declining the job! I told the person on the phone if they cared customer service the owner would call. NO CALL BACK! We then called Home Depot to get one and they said they use these guys as well and they have done spiral stair cases in the past. VERY UPSET and now I won't have a hot water tank before I go back to Chicago.

All elements of service were great, price was very competitive, and work was performed the day after we agreed to estimate.

A mess from start to finish, and in the end the company did not install a new water heater. I used Angie’s List to request a quote, and heard back from the company within a day, giving what I thought was a reasonable quote, about $700 less than the other quotes I had gotten. As the company had received an overall “A” rating on Angie’s List, I decided to go with them. That is when the problems started. Although I had sent a couple of photos with the quote request, they said they needed some additional ones. I sent them. Then they said they required a certain set of measurements, and the person telling me that said she would not be in the next day, but anyone in the office could continue. The next day received an email from a different person asking if I was still interested in the job. I called to explain I had already been dealing with someone. The person I spoke with seemed confused and said I needed to resend the photos and measurements to a different person. I did this. After a couple of days hearing nothing, I called to check the status, and the same confused person answered the phone again, left me on hold for 5-10 minutes, then Cramer back on the line and said I needed yet another set of measurements, for different things. I sent the measurements. Again hearing nothing for a day or two, I called and said were they interested in doing the job or not. I was assured they were, and they set up an installation date. I said I thought they would send someone to verify setup, access, and measurements, but they said no, they would do that the same day of the installation. Meanwhile, their original work estimate quote was changed to be almost exactly the same as the others I had received. (“Additional work required”.) Though I understand additional work was needed, it seems to me they deliberately low-balled the original estimate to get the call-back. The company also requires the customer to call them “before the day of installation” to “confirm installation and give payment information”. (No, they do not do like every other company does and actually CALL YOU to confirm installation.) I called the day before, and yes you guessed it got the same confused person. I said I was calling to confirm installation, he said “OK!” I asked if that was all I needed to do, and he said “Yep!” Within a couple of hours I received VM messages and emails explaining I needed to give them my payment information prior to installation. I called back the next day and did so. On the day of installation, per the company’s instructions, I called in the morning to find out the time frame for the techs to arrive. I was told I was the third job for the day, and likely it would be early afternoon. I explained I had an appointment at 6 PM, and was told not to worry, the techs would be there and gone long before that. Yes, you guessed it, there were “unforeseen complications” with one of the earlier jobs and the techs would not arrive until “probably 4 or after”. I reminded them of my 6 PM appointment, and they said likely they would not be gone in time for me to make it. We thus arranged for me to be the first job the following day. The techs arrived the following morning and proceeded to do the exact same measurements I had done previously, and to take pictures of the same areas I had previously sent photos of. I began to get worried when the tech immediately got on the phone with the company. Finally he explained to me that “due to code changes” he would not be able to install the water heater until I got an HVAC company to come make changes in one of our vent pipes. (How I was to arrange for the HVAC tech and the water heater tech to arrive at the same time was not explained, and it seemed obvious to me that one job could not be done without the other, unless we were willing to have a disconnected water heater for several days.) The measurement and photo that made the job impossible, I might add, is one of the early ones I sent to the company. My impression: This company’s customer service is absolutely terrible. Unless you are desperate, look elsewhere. I wasted several days, engaged in multiple phone calls and emails, all for nothing. Now I get to start the process all over again.

F,E,P&G was terrific. I highly recommend!

the technicians did not turn the furnace shut off valve. they turned on the water heater shutoff valve. I had to pay 55 dollars to a furnace company to come and tell me the furnace shut off valve was not turned on. I talked to Gina at Fairfax plumbing and gas, sent her pictures of the to valves and refused to reimburse me the 55 dollars I had spent to furnace company. I will never ever use this company again and I am going to let all my friends and neighbors know what happened to me

From the time they initially contacted me until the installation was completed, they were professional prompt and courteous.

I had to replace a gas water heater that was leaking and called Fairfax Electric, Plumbing & Gas after getting an estimate from one of the major companies you always see on TV and hear on radio. FE, P&G was terrific throughout the entire process. They were able to discuss my options and get me an estimate the same day as I called. They performed the work 3 days after I got an estimate and gave me the option to schedule the installation the next day. From the front office staff to the guys who did the installation, they were professional, prompt, and a pleasure to deal with. Not only that, they were $800 cheaper than their competitor who I originally called. Highly recommend. Would 100% use them again.

Excellent service...we were very pleased.