Best Quality Cleaners Services

We found Best Quality Cleaners here on Angie's List after trying a few cleaning services we found independently. What a difference! They are very punctual and always show up when they say they will. We eventually entrusted them with a key so we didn't even need to be home, we just get to come home to a sparking clean house. The night before the appointment I always get a call confirming their plans to attend and Maria (whom I believe is the company owner) asks if there is anything we'd like done differently. Its been rare, but when we made requests they remember them every time they come to clean. The house is always sparkling when they leave, it is amazing how thorough yet efficient they are. The ladies who come to clean the house are also always very pleasant and respectful of our space and property. Absolutely no complaints, and even if we did have any I'm quite confident a quick conversation with them would have them remedied for future visits.

I have been using Best Quality Cleaners monthly for the last 20 months. Maria and her crew continue to provide excellent, professional service. My kitchen which is cooked/baked in 4+ days a week is put back in showroom condition after they pass through. While I maintain a clean kitchen, they get in to all the nooks and crannies and do a much deeper clean. This characteristic applies to each of the areas they clean, providing a much deeper clean and getting to areas I can't do in a timely manner. They have recently gone beyond cleaning and started organizing areas I just have not made the time to get to. From a cleaning standpoint, they clean kitchen, family, living, dining rooms, bathrooms, showers/baths tiles, bedrooms, make all the beds and change sheets if provided. They also clean the basement, a living space there and the laundry room and either vacuum or wash all the floors. I've commented to Maria that I really enjoy coming home from work on the night after they have cleaned and about how refreshing everything feels. It's very relaxing. I highly recommend Maria and Best Quality Cleaners.

Maria and her cleaning teams are conscientious, friendly, thorough, and professional. Cleaning is done on schedule and at a good price. They are flexible and work hard to make sure the client is satisfied. Their final move out cleaning left the house spotless.

We've been using Best Quality Cleaners every other week, for the last 2.5 years on our house. Whenever I have had to shift our schedule, they have understood and been able to accomodate my requests. I feel comfortable that my stuff is safe, and that the house is clean when I return. Whenever we have an issue, Maria promptly responds and rectifies it. The team changes our linens, cleans the floors, kitchen and bathrooms thoroughly, dusts, vaccums all the rooms, and puts away whatever is laying out. Sometimes I wish they were just a tiny bit more thorough - for instance, cleaning the molding, but they do enough for what I pay.

We are very happy with the cleaning service and would recommend them to others. When we first started the service we had a couple things we wanted done differently. Maria was very good at changing the service to what we wanted, and following up with us. Maria always calls the day before the cleaning crew comes and ask how things are going.

Overall the house is cleaner than when the crew arrived but I would not use them on a regular basis in the future. When the crew arrived I told them than the floors in the home had been refinished so all the molding (chair rails, base boards, door frames, doors, windows, etc.) needed to be cleaned thoroughly. They gently used damp cloths on the molding which did not get it clean. It was not until I began cleaning and showing them how I expected the home to be cleaned that they began to get some of the dust off. The team leader commented that the reason I got more dirt off the molding was because of the Clorox wipes I was using. As I had not moved into the home yet, I had no step stools for them to use so if they were not willing to climb, anything above arms length did not get cleaned. After 2.5 hours of them cleaning I had to leave so they were done but the house was not spotless. The team lead did tell me let her know if everything was fine - the kitchen and bathrooms looked good but as I was short for time, I could not stay to oversee every room. I did not expect to have to watch them clean and check every nook and cranny in the house.

Excellent customer service and extremely professional and friendly staff. I contracted this company for housecleaning twice a month and have been very pleased by their service. The company verifies the appointment the day before each visit and checks for any special requests. The team is punctual and thorough. I would definitely recommend Best Quality to anyone.

The team of three did not show on time. I requested that they use my supplies because I have marble bathrooms and floors. For some reason they started using water and vinegar to wash the mirrors in the bathrooms. When I observed this it was too late several vinegar drops fell on to the floor and etched it. After second request not to use their products I noticed that their cleaning approach was far from being desired. These young girls did not know how to clean. They attempted to clean the most visual areas but dismissed corners, moldings and I had to remind them to vacuum the furniture. After they left the floors were sticky and I had to redo them. I definitely would not recommend them to any one.

tBest Quality Cleaning is the best service we have found in this area. We are three guys living in a four level townhome, lots of stairs and have tried several services. None come close to the professionalism and attention to detail as Best Quality. They have a plain name but Maria the owner knows this business. Her cleaners know what they are doing and do it well. For three guys we are fairly clean. But I am sure our home is more of a chore than others but not as dirty as some. Maria is very flexible as our schedules can be chaotic at times. We can't think of a better company for home cleaning and don't think anyone would be disappointed.

Best Quality Cleaners is very responsive and does a good job. They were able to get a team out to the house quickly for cleaning and we are now on a regular schedule with them.

The best customer service is from Maria, the owner, who calls me the day before to remind me they are coming to our house the next day. During the first few cleanings we had to work out a few issues, like dusting pictures, and putting rugs back into place, and we did have a small coffee press that was broken, which was resolved quickly (I got a $20 credit and replaced coffee press with Keurig machine). All of these issues were resolved quickly via phone or email. Maria is very agreeable and easy to work with on these issues and provides great customer support. We even worked it out, so they clean our small finished basement only once a month. They do a great job on cleaning, especially bathrooms, vacuuming, washing floors and dusting. As a busy family with kids, this is money well spent.

Not as I'd hoped. The ladies tried but seemed to have no guidance in how to do what they were trying to do. Disappointing.

We had them come out to our house on Saturday, so I could let them in. They were very nice and polite. When they left, I did a quick survey of my house, and found that they didn't clean one of my bathrooms at all, and didn't vacuum the carpets in the living room properly. I sent an email to Maria regarding this, and immediately got a response saying she was sorry, she'd give us a 15% discount on the next cleaning, and she'd make sure it was better. We decided to give them another chance. The second time they were scheduled, they came about an hour late. When they got to my house, they were again very polite etc, and Maria herself was there to make sure everything went well. They cleaned the upstairs first, and did a decent job of it. When they started on the downstairs, we heard a crash coming from the dining room. Maria had picked up a box with Japanese glasses, that my husband had bought while he was there a couple months ago, and had dropped two of the glasses. When I went to talk to her about it, she got very rude and angry at me and said "these things happen". I'm not a very confrontational person, so I asked what we could do about it, and we ended up taking the cost of the glasses out of the check for the cleaning with her OK. Once this episode happened, the cleaning got sub par. The floor wasn't mopped properly, the carpet was still dirty and a couple pieces of furniture weren't dusted at all. Recently, she sent an email saying that she was canceling the service. I can only assume that its due to the fact that we called her out. It was just a terrible experience with the company, and she showed that if she makes a mistake and you catch it, then you're going to be left without a cleaning service.

Maria called back and gave me an estimate over the phone since she didn't have time to view our house in person. Then called the day before to schedule. I had told them I needed morning but had to press that point when they called. But to my pleasure they had no problem changing the afternoon for the morning. The arrived right within the window provided and went right to work. I didn't need the basement cleaned only the top two levels. I stayed out of the way downstairs and they were done in 1.5 hours. There was three cleaners and all did an excellent job

Excellent as we stated above. We love Maria and this company.

Maria was very responsive. I initiated contact online, and she called me that same day. We set up a time for her to stop by to look at our home and provide a quote for cleaning on Friday. She called me more than an hour prior to the appointment to let me know her car had broken down, so she would not be able to make it, and we rescheduled for the following morning (Saturday). I was glad she was willing to come out on a Saturday. She arrived on time, was very polite, and provided a reasonable quote. She also mentioned that they would NOT charge extra for the initial cleaning like most companies do, which was a welcome surprise. I was hoping to have someone clean our home the week of Thanksgiving. Maria was able to schedule our home to be cleaned on the Monday of Thanksgiving week, which was awesome when I'd been turn down by so many other cleaning services who were already fully booked due to the approaching holiday. The day of the initial cleaning, they were scheduled to arrive at my home at 11:30am. At about 10am, Maria called and asked if they could come early due to a scheduling issue (an earlier appointment had forgotten to provide a key, so the cleaners were unable to enter the home to clean). Luckily, I don't work far from home, so I went to my house and met the cleaners there. I had cleaned up most of our big clutter the day before, but our office was still quite a mess, so I asked them not to clean that room. They cleaned all the living areas (living room, dining room, kitchen), the laundry area, the guest bedroom, master bedroom, nursery, master bath, second full bath, half bath, and spare storage room. I actually had intended for them to not clean the storage room and was going to keep my dogs in there during the cleaning, but since I was home,ad it was sunny out, I put the dogs out in the back yard instead and later discovered the storage room had been straightened up and vacuumed. Now, in searching for a cleaning company, I'd read a LOT of reviews. This was the first time I'd ever had my home professionally cleaned, so I was nervous after having read reviews for various cleaners about the service providers having missed this or that or not cleaned something well enough or whatever. However, I was very pleased with the outcome. Three women cleaned our home for less than two hours, and I am SO glad I finally broke down and decided to pay someone to do this! They did in two hours what would have easily taken me an entire weekend. They even fan-folded the top tissue in tissue boxes throughout the house and folded the edge of the toilet paper on the roll! I'd left sheets on the guest bed to change since we had company coming later in the week, and they changed the sheets and made the bed without my asking and put the dirty sheets in the laundry area, which was a very welcome surprise. My kitchen is cleaner than it's been in a long time - the sink is shining, the stove surface is clean, the microwave (inside and out) is spotless...I didn't want to make dinner that night for fear of dirtying it up! The bathrooms look and smell clean - I went to give my son a bath and noticed how shiny the shower fixtures were; I didn't know they could BE that clean! The only negatives I noticed out of everything were that some of the curtains were a bit disheveled, one set of blinds wasn't returned all the way down, the area rug in the living room wasn't straight, and there were a couple missed cobwebs/dust bunnies under the bottom edge of the kitchen cabinets near the floor. It took me less than five minutes to fix all these minor issues myself, and the overall job was done so well (especially considering it was the first cleaning, so our house was pretty dirty!), and I was so pleased they were able to come at all during the holiday week, that these little things didn't bother me. I will be working with BQC again. I need to call Maria soon to schedule our next cleaning!

I called them several times, and left voicemails. Nobody ever called be back or answered my messages. I ended up having to do the work myself.

They did an excellent job! I am really happy with the fact that they cleaned every nook and cranny. I am going to hire them for my own home.

Went very well. I would definitely use them again.

I should have done this review a long time ago! Maria and her crew came to my house to do a deep house cleaning before a party I was having in early May. She was able to accomodate my schedule with short notice. I was really in a bind in terms of what I needed to get done both in and out of the house and after talking with Maria I was able to put all of the housecleaning on her plate. I had quite a bit of dust and clutter but Maria and her crew tackled each room including kitchen (and fridge), 3 bathrooms and two floors of the house. They meticulously went through each room and moved and dusted each item in the rooms. My kitchen gets heavy usage and they moved and cleaned everything from the countertops, broke down and degreased the cooktop, removed everything from the fridge and cleaned it then cleaned the cabinet fronts. The bathrooms were also throughly cleaned and disinfected and the floors were either vacuumed or mopped in every room. They also dusted for cobwebs. I felt comfortable enough with Maria and our interaction to give her a key and have her start monthly cleans. Very well done.

They were ok. They would send me a different crew every week.

Best Quality Cleaners did a fantastic house cleaning job for us. Our regular house cleaner is on vacation for 5 weeks, so we needed to have once cleaning done during her absence. Many companies were unwilling to do just one cleaning, preferring a longer-term arrangement, and others wanted to apply the "initial" cleaning charge. Our home is relatively well maintained, so we were unwilling to pay for an initial service. Best Quality gave me a very competitive quote, then deployed two cleaners for nearly three hours within 48 hours of my call....a Saturday. Many other companies could not respond until the following week. They did an even better job than our regular cleaner. We will definitely use them again!

I called Best Quality cleaners and left a message for Maria who got back to me within 30 mins. She was very polite and friendly and listened to my requirements for the job that I needed doing and then gave me a very reasonable price so I booked them there and then. She told me it would be the afternoon on the day I wanted and she would call me the day before to finalize a time, which she did and gave me a one hour window of between 3 and 4pm. On the day a team of 3 ladies arrived promptly at 3pm and they moved throught the house each doing a separate area. In general they did a good job, although some base boards were missed and one set of blinds ( the worst ones as they were in the children's play room) seemed to have been missed, or just one side was cleaned. However the bathrooms,refrigerator and especially the oven, which was not that clean when we moved in, were spotless. The ladies finished in about 2 hours (there was no furniture in the house) and were all very polite and friendly and did not mind my children popping in and out to see what they were doing. I would use them again and would not hesitate to recommend to anyone.

Each time they come it gets better and better! The one thing I have to remind them is to vacumn to the corners, as they don't seem to intuitvely do that. It's not a big deal but I am gone a lot and the house does seem to collect dust more in the corners. I love the fact they send 3 ladies each time, so the house does benefit from that, and it shows. There really isn't any complaints at all, I am happy to have found them to replace Molly Maids, and would recommend any Molly Maid customer to switch over to Maria and her crew. This is not really a complaint, but I always ask for them not to show up before our agreed upon 11:30 AM time, as I am still preparing for their arrival, but they always show up a half hour early. It puts unwanted pressure on me to hurry up, but I just have them wait until I am ready at the time we agreed upon. Its nice they show up early, and I am sure other people would find this a positive, but because of my work schedule I have to have times pre-arranged. Maria also is very good about working with me on finding a date each month that works around my schedule so that is a huge plus!

I was using another cleaning company and was dreadfully disappointed. i gave them several chances and they just couldn't meet my standards so I fired them. I found BQC on Angie's List and based on the reviews, I decided to give them a call and I'm glad I did! Maria returned my call the same day and set up an appointment to do a walk through and provide an estimate. She was punctual, professional, and understood what I wanted from a cleaning service. We even talked about what finishes I had in my house so she could be certain to use the right products (the previous service used wax on my hardwoods). I let her know my expectations were high and that I was looking for service that took care of the details (floorboards, blinds, sills, vents, etc.) and not some company that just wiped down the counters, mopped the floors and left. BQC cleaners has been cleaning my house now for about two months and they have been great! Maria always calls to remind me of appointments and genuinely seeks feedback. She has been true to her word and the details have been taken care of each time. The ladies have been very good about taking care of my things and to place them back properly. Some of the cleaning products they use are mine and some are theirs. BQC is a little bit more expensive than other companies, but to me it's worth it because I know they're doing what I expect and Maria is quick to respond to special requests and feedback and I think the communication has been key. I will continue to use BQC and would recommend them without hesitation.