Best Quality Cleaners Services

It was not the deep cleaning advertised. Did not include baseboards throughout; refrigerator and oven as shown in the offer. Also had significant language issues. Overall unsatisfactory experience. Won't use the service again.

The girls did an excellent job!!

I contacted BQC for a move out cleaning. Maria was responsive, offered the Angie's List price w/o me telling her that I was a member and was able to schedule our move-out cleaning in within the time frame needed. I didn't want the spend too much so I had planned on cleaning things like baseboard, window sills, etc myself and wanted the cleaning team to focus on the kitchen and bathrooms. They not only cleaned the kitchen and bathrooms in 2 hours but also the baseboards, window sills, fans, light fixtures and vacuumed. We are so pleased with the service that once we get settled we might use them for a monthly cleaning at our new home.

Home was a split level. They came in and cleaned it top to bottom. Good crew.

Overall, the experience was positive. I called and spoke with the supervisor and we set and confirmed the appt. She called the day before to confirm the appt. Two cleaners completed the job, however they were running late. This wasn't a big issue, but since I wasn't home, I expected the job to be completed prior to me returning from work. So I was surprised to find them still in the unit. I was inconvenienced in changing my clothes and felt like I was getting in the way. I'd find it more professional receiving a courtesy call if running late. Regarding the cleaning, I was pleased given how dirty the place was prior to, however, I expected a deeper clean. For example, some sinks looked like areas weren't fully cleaned, and one area in the tub. However, they did a fantastic job of cleaning the inside of the refrigerator, which was very dirty and cleaned the stove well also. My last constructive feedback is that someone must have mistakenly set the oven to clean while open which threw the lock off. It was left this way and I had to discover this on my own. The cleaning staff should have alerted the supervisor of this to call me. I was cleaning to entertain and needed the oven. The last thing I needed was a broken oven prior to entertaining. I took out the oven's installation manual, and spent about an hour diagnosing and fixing the issue. I was able to get the clean lock to unlock by chance and the oven then shut completely. Overall I give an A, however I'd like to ensure cleaning aids communicate broken items immediately to their supervisor and courtesy calls if running late.

We selected $199 house cleaning deal for an empty house that we had just closed on the day prior. We had to pay just a little extra because our square footage exceeded the terms of the deal, which was fine. BQC contacted us within a few hours of selecting the Angie's List coupon to set up an appointment for the cleaning. The ladies showed up on time and went right to work. I don't think they spoke much English and my Spanish isn't great, but they were courteous and did a great job. The cleaning in the kitchen was especially thorough - took all of the shelves and drawers out of the fridge and the pans out of the stove and scrubbed them all clean. When they finished, the house looked great and was definitely move-in ready.

That was fine as well. They came within a week. They didn't charge more than the "Big Deal." It was great. They came out quickly and they did a great job.

Three ladies did excellent work; in roughly threee hours had the whole house cleaned from top to bottom.

I've never had my home professionally cleaned before so I had really no idea what to expect. These ladies exceeded my expectations! There was almost an issue with scheduling when I called the morning of to confirm my appointment and my appointment had been lost but Maria found a way to have three ladies at my house within an hour to do the cleaning. My house was sparklingly clean - I was blown away by how clean they were able to get some of the things that I had scrubbed and scrubbed (toaster oven looks brand new). I can't afford to have someone regularly clean my home but I am seriously considering making this thorough house cleaning with BQC an annual experience!

I purchased this housecleaning through an Angie's Deal, which covered a full list of cleaning tasks, no matter how long it took for a fixed, and fair, price. I was able to schedule my appointment fairly easily, although I did have to follow up with a few emails to lock in a final date/time. On the day of service, a team of three maids arrived at my home. They were about 1/2 hour late, however, so I called their office to inquire as to their whereabouts, and the owner (I think?) said she hadn't heard there was any problem or delay, and would follow up. But they actually arrived a few minutes later, so must have been on their way. (If they were going to be late, I would have appreciated a call just so I wasn't wondering if they'd forgotten the appointment altogether.) Regarding the cleaning itself, the major issue I think people should be aware of is that NONE of the three maids spoke any English!!!! Fortunately I speak Spanish, so I was able to communicate my basic instructions regarding special requests (e.g., some particular products they needed to use on the countertops or floors, things that were fragile that they shouldn't both cleaning, etc.), as well as other things like the fact that they didn't need to change the sheets or do a few other things that could have been included had I wanted. I honestly don't know how I would have handled this had I not been able to communicate with them. Note that I have had other non-English speakers to do housecleaning or other jobs at my house, but in those cases there was always one member of the team who could translate -- not to have anyone was unusual to say the least! As for the quality of the cleaning, overall they did a good job, and the house was definitely clean. After they were completed with each floor, they would ask me to look it over to make sure everything was okay, which I appreciated. There were a few areas that they needed to follow up on (e.g., in the master bath, they left whole areas of the floor, toilet, etc. without rinsing off the cleaning product/soap), but they always went back and did whatever was needed without question until I was satisfied. I appreciated that professionalism. Later, after they left, I did actually wonder whether they did the refrigerator and oven cleaning that was promised in the Angie's Deal. Neither was particularly dirty when they got here, and if they did do any cleaning in either place it certainly didn't seem like a full-blown cleaning (again, not a big deal for me, but you might want to pay attention to this if this is one of the reasons you select this Deal). Probably because of the communication issues mentioned above, there were some window shades that I had asked that they not touch because they were 'precarious' (i.e., the roman shade connections were about to fail), but the maid did it anyway causing some problems. It wasn't a tragedy, but I would have preferred that she'd left them alone, since it just meant more work for me to get them back in place. Anyway, all in all, I did feel that I got good quality service for the money I paid. I would definitely consider using Best Quality Cleaners again if there were a similarly priced deal in the future.

Wonderful job! Arrived promptly. Deep cleaned everything I hoped they would. I liked them so much I decided to schedule them for every two weeks.

Maria and her team were incredible! I used their services for almost 2 years...until I moved away. They were all very courteous and thorough with their work. There was a miscommunication one time about my basement not needing to be cleaned...I called Maria when I returned home and realized it had not been done. She had her team return within an hour and completely resolved the situation! How's THAT for customer service! They did an exceptional job on things that I never made adequate time for - like floors and bathrooms and baseboards. It was always refreshing to come home from work on cleaning day :) I would highly recommend this company! And I will definitely use them again if I return to the DC area!

The crew was extremely professional. They showed up on time and there was no time wasted and everything was done to our satisfaction. This is a very good crew and Maria, the owner, is most accommodating!

I purchased the whole house cleaning through Angie's List special. They contacted me within a couple of days to set a date and sent a reminder the day before coming. Three ladies showed up and went to work right away. They were very thorough and did a great job. Overall I'm very happy with the service, particularly as this was my first purchase off Angie's List.

2 of the 3 person team were keen on doing a complete and professional job, especially the team lead. One was lazy and took short cuts. Told the owner, Maria, and made clear I wanted the other 2 back again but not the 3rd member of the team.

The best part about Best Quality Cleaners is their flexibility. They are very accommodating to my crazy schedule. They show up on time, if not early, they're less expensive than my previous service and I'm satisfied with their work.

Their crew is always on time and they do an excellent job. Maria always responds immediately to any request for a change in date or service.

After experience with several cleaning services, I'd say Best Quality Cleaners are about average -- that is, not great, but better than cleaning the house myself! Like most others we've tried, the crew performs a "checklist" of cleaning actions, as quickly as possible, taking little notice of the results. So we'll sometimes find missed crumbs on a table or in the sink, laundry sink not cleaned, etc. But the house generally looks clean. Maria is very polite about taking criticism, but things don't usually change much. The crews are somewhat rough on our possessions at times. Examples: leaves broken off houseplants; snagged pile in rug caused by a sharp edge on a vacuum; marks on walls, presumably from collision with vacuum; shower door handle out of whack; etc. We get the impression that they are really rushing about somewhat carelessly. They are, like others, unable to put things back where we left them. We have to rearrange bath rugs, kitchen items, ornaments on tabletops every time they come. I have to emphasize that we've had worse from their competitors, so we haven't fired BQC. I'm sure that an individual, rather than a service, would do better work. But their three-person crew can do the job in an hour and a half, max, and I hate to have someone taking three or four hours, during which we feel we need to be out of the house. Also, in the past, I've had problems with individual housecleaners getting sick and not showing up; a service has options to make up for one worker's absence. BQC are reliable in showing up, even in bad weather; once in a while the time is off a bit. If you allowed pluses and minuses on overall rating, I'd give them a B-minus.

Here Ladies show up on time are well equipped polite and efficient. Excellent Service, Week after week, Year after year. I have had Maria's Best Quality Cleaners Services company for years now.

I couldn't ask for a better house cleaning service. the ladies are quick, friendly, quiet and professional. I have used them for the past 2 years and I have never been disappointed in the service. They are very careful with your belongings and cleaning is top notch. I work from home and they are very courteous while cleaning around me while I am working, though I try to stay out of there way. I also appreciate that the team always stays the same, therefore they are familiar with the house and all of my special requests. Maria, the owner is amazing. She calls the day before the service to remind me that they are coming and asks if there is anything special I would like the ladies to do or if they missed anything from last time. She is also very flexible with scheduling, though I have a regular set up time twice a month, on occasion I need them to come a different day and Maria always makes it happen. She also always inquires about my family which I think is very nice.

BQC has been cleaning my home for about a year and a half. They come every week other and do a great job. On rare occassion, as with every cleaning service, they miss things here and there, but if I remind the ladies the next time, they are sure to do what I ask and will do extra tasks as well. One time they even cleaned inside my oven and it sparkled like new! The best thing about BQC is Maria. She is organized, quick to respond, and genuinely interested in gaining feedback and providing excellent service. Customer satisfaction is important to her and she shows it. I'm pleased with the service I've received and definitely recommend BQC!

Best Quality Cleaners are fantastic! They have been cleaning our house for several months now and always do a great job, taking care of the floors, counters/surfaces, making beds, taking out trash, etc. Maria is wonderful and always calls the day before a visit to confirm and see if we have any special requests. The crew is on time, professional, friendly, and very hard working. We would absolutely recommend them.

bathrooms very clean. kitchen cabinets not quite as clean. overall very good job. workers were very pleasant.

They are very punctual and always come on time. They usually come in a team of 3, and the owner some times show up to give them instructions on how to do it better. The team is always very nice, all smiles, and always does a good job. I usually leave the house either to walk my dog, or to drop my dog off to day care etc, when they come to clean. They do not need any instructions from me, and do the job nicely. Mine is a 2 bed room condo, about 1200 sq ft, so it does not take the team more than 1 hour or so usually. I will recommend them to any one who is looking for a cleaning service in the area. The owner Maria is very nice, always calls the day before to remind me of the service next day, and always has been very accommodating.

The team did a good job of cleaning and they also completed the work in good time. I was pleased with their service. Also, I appreciate that the owner is very responsive to any special request I make. She is flexible with the schedule and that has been helpful for me from time to time.