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Window Universe
Acoustic Ceiling Tiles - Install, Carpentry Framing - Install, Carpentry Framing - Repair,
About us
Window Universe is a major window and door replacement company with locations serving the entire Washington, DC area, Fredericksburg and Richmond. Alexandria phone is 703-595-4499, Fredericksburg is 540-907-4960 and Richmond phone is 804-441-8060. They are licensed, bonded and insured in Maryland, Washington, DC. and Virginia. Additional Contact Jane Malasko. Services include replacement windows of all types (including bay windows, bow windows, casement windows, sliding windows, double hung windows, etc.), energy efficient doors including French doors, patio doors, entry doors and storm doors. All installers are extensively trained and certified to perform their work. As a result, all windows and doors come with a lifetime warranty.
Business highlights
22 years of experience
Services we offer
Energy efficient windows, doors, gutters and trim., siding (including James Hardie siding)
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5352 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 12% | ||
| 7% | ||
| 3% | ||
| 3% |
Showing 26-50 of 352 reviews
Ginette D.
Jul 2016
The windows were measured in the 5 days following the order.
The person who did the installation was here on time. Very professional and completed the work to my satisfaction. Very meticulous with his work. The yard was left clean at the end of the work. Brian M. was diligent and very polite. The windows look good, and I do not see any problems at this time. Thanks to Dan and thanks to Brian M. for a job well done!
The person who did the installation was here on time. Very professional and completed the work to my satisfaction. Very meticulous with his work. The yard was left clean at the end of the work. Brian M. was diligent and very polite. The windows look good, and I do not see any problems at this time. Thanks to Dan and thanks to Brian M. for a job well done!
Response from Window Universe
"Thanks so much for taking the time to share your experience with the other members. This program has been a huge success and we're thrilled to hear that you're thrilled with your new windows."
Roger S.
Jun 2016
Sales: Sales staff was very informative and punctual. No high pressure and very strait forward about the products, pricing and process.
Pricing: Took in several estimates from various companies. Pricing is on par or less than much of the competition without the pressure and gimmicks such as "sign today and save 40%" or "let us tell your neighbors you sent us and save more". The price quoted was the price 2 months later.
Ordering: This was part of a complete kitchen remodel so we were a little close on timing. It took nearly 6 weeks for the factory to deliver the window to the local seller. We were led to believe the total time from order to install would about a month +/-. The delay nearly caused a work stop on the finish work of the remodel. After many calls (about 6) to the office and project manager, the window was delivered and installed in the nick of time. Felt like I had to make a few too many calls to get status. This is the only reason for the "B" rating on respoinsiveness.
Installation: Installation day was very smooth. The installers arrived exactly on schedule and were very informative about what they would do. The crew was very clean and picked up all debris and old window parts before departing. The lead crewman walked me thru the operation of the garden window. They worked fast and efficiently with great respect for protecting other areas such as outdoor plants and new granite countertop from damage. Window appears to be well sealed and installed correctly. Several heavy rainfalls since installation with no leaks!
Product Quality: The construction of the garden window is solid and meets expectations.
Followup: WIndow Universe followed up by e-mail asking for comments/complaints/concerns.
Overall: Very pleased with the outcome. Will need to replace most of the windows in my home and will likely use Window Universe to complete that work in the future.
Pricing: Took in several estimates from various companies. Pricing is on par or less than much of the competition without the pressure and gimmicks such as "sign today and save 40%" or "let us tell your neighbors you sent us and save more". The price quoted was the price 2 months later.
Ordering: This was part of a complete kitchen remodel so we were a little close on timing. It took nearly 6 weeks for the factory to deliver the window to the local seller. We were led to believe the total time from order to install would about a month +/-. The delay nearly caused a work stop on the finish work of the remodel. After many calls (about 6) to the office and project manager, the window was delivered and installed in the nick of time. Felt like I had to make a few too many calls to get status. This is the only reason for the "B" rating on respoinsiveness.
Installation: Installation day was very smooth. The installers arrived exactly on schedule and were very informative about what they would do. The crew was very clean and picked up all debris and old window parts before departing. The lead crewman walked me thru the operation of the garden window. They worked fast and efficiently with great respect for protecting other areas such as outdoor plants and new granite countertop from damage. Window appears to be well sealed and installed correctly. Several heavy rainfalls since installation with no leaks!
Product Quality: The construction of the garden window is solid and meets expectations.
Followup: WIndow Universe followed up by e-mail asking for comments/complaints/concerns.
Overall: Very pleased with the outcome. Will need to replace most of the windows in my home and will likely use Window Universe to complete that work in the future.
Response from Window Universe
"Hi there thanks for taking the time to write. We try to set clear expectations of the timing. Typically these projects take 6-8 weeks to complete and some of the products we offer run on longer lead times. Glad to hear you were happy with the work and the products. I'll touch base with the team at our meeting this week to make sure they're sticking with the expected timing that is listed on all of our forms. Please let us know if there is anything else we can do to help out!"
Brett H.
Jun 2016
Dan Schweihs with Window Universe and Author of thewindowdog.com was very helpful during my research of finding the right solution for me and our replacement windows. While all of our interactions where via email, he was very prompt in answering all of our questions, and discussing the pros and cons of features and different products. He provide a solution and quote that we where happy with and the coordination of the measurement of our windows and the install team was professional, courteous and timely. I prefer the no pressure sales, and not having sales people in my home. I recommend Window Universe if you are in the market for replacement windows.
Response from Window Universe
"Success! Thanks for taking the time to write!"
Carol V.
Jun 2016
unknown
Response from Window Universe
"This is a great review for folks to read. Remember anytime you're getting into a remodeling project in your home there will be variables. In this case the original plan was to reframe the basement window with a new wood frame to even out the opening which would allow the new window to be mounted square. When the installer had the old window out it was clear that there was an existing frame underneath the old window and the additional work that had been planned was unnecessary. Typically we don't do work that isn't necessary so he didn't do it and we credited the customers account for work that was not needed. The customer then called the office to say she wanted that wood in there anyway, so we went back and put it in at no charge at a time that was convenient for her. It definitely sounds like that wasn't explained as clearly as it could have been so I'm not saying everything was perfect. We certainly don't want to overcharge people so we train the guys not to do extra work that is not needed. It's important for everyone to know that it is possible that a service call could be required. If it is we'll come out and handle your concerns. That's what we did in this case and that's what we always do. BTW, I don't see any record of the crew being late, but if they were late without calling that's not ok with me. I do see they had another small project that morning so it doesn't seem unreasonable that they would get some drive through on the way. They're working hard in the full summer heat and it seems like grabbing a burger on the road is a excusable. Should they have called if they were behind schedule, absolutely. Is it a big deal that they had food, not in my book. If you're considering a window project remember we offer complete lifetime warranties and the guaranteed best pricing on Angie's List. With over 400 reviews you can see that we're not perfect, but the VAST majority are A's and B's and we do try pretty hard to take care of everyone. We'd love to talk to you about your window project."
Eric G.
Jun 2016
Best price by far and no games. Neighbors were upset after I told them what I paid because they paid 2 or 3 times what I paid.
Windows are top quality and the installation team was great. Fast and clean and done on schedule. I recommend Window Universe to everyone.
Windows are top quality and the installation team was great. Fast and clean and done on schedule. I recommend Window Universe to everyone.
Response from Window Universe
"Thanks so much for sharing your experience with the other members! We work pretty hard to provide great service at the best prices in town. Remember you now have our complete lifetime warranty so we'll always be here to help if you need us!"
Mark A.
May 2016
Jeff came out on 9/2/15 to do the initial quote on the project. He was professional and to the point since I had done some homework on the product that they carried. The quote was much like I expected and the measurement and ordering was done without much of a hitch. The "window walls" seemed to provide a small challenge; the opening was so large that a metal post was used to support the header. They seemed to come up with a plan for that and set the installation date once the windows were received. Dave and his crew came out for a couple of days to do the installation. Overall, they did a great job to keep things cleaned up as they did their work. I was a little surprised at some of the holes that were made in the drywall to remove the old windows. Later, Drew provided a check to cover the repair cost (this was a class move).
I have waited to provide a review until we have had a chance to experience a couple seasons with the product. The Berkshire Elite Double Hung and Picture windows that were installed have been an excellent investment. The old aluminum frame windows we had leaked air and frosted over in the winter. The frames of the replacements hardly felt cold to the touch. Now, as we have had better weather, we are able to open the whole house and let the fresh air in. Doesn't seem like much, but before we had screens on only a few windows.
Overall, I am very pleased with the services and product provided by Windows Universe and I hope that this review will help others experience the great deal I believe I received from this company.
I have waited to provide a review until we have had a chance to experience a couple seasons with the product. The Berkshire Elite Double Hung and Picture windows that were installed have been an excellent investment. The old aluminum frame windows we had leaked air and frosted over in the winter. The frames of the replacements hardly felt cold to the touch. Now, as we have had better weather, we are able to open the whole house and let the fresh air in. Doesn't seem like much, but before we had screens on only a few windows.
Overall, I am very pleased with the services and product provided by Windows Universe and I hope that this review will help others experience the great deal I believe I received from this company.
Response from Window Universe
"Sounds great! Thanks for taking the time to write a review. For anyone else thinking about a window project remember we have complete lifetime warranties and the guaranteed best pricing on Angie's List. Give us a ring today!"
Steven C.
May 2016
unknown
Response from Window Universe
"That's a fantastic review if I've ever seen one. Thanks for taking the time to write and remember you now have our complete lifetime warranty so just let us know if we can help!"
Elizabeth N.
May 2016
unknown
Response from Window Universe
"Thanks for taking the time to write. The raid does screw up the schedule from time to time. We just haven't found a way to fix that yet. If there's anything else we can do to help in the future please let us know!"
Marshall T.
May 2016
I called Window Universe because they were local and recommended online. I researched the window brand they offer and liked it. (Revere Burkshire Elite)
The salesman, Jay, came to the house and gave me the info. He was not pushy or aggressive; he gave me the information and the price. Jay told me the offer, answered my questions, and asked if i wanted to move forward today.
Side note- I had Window World give me an estimate two years ago and the same salesman came out again in January this year. He provided me another estimate and I told him that I was going to have him come out later if I wanted to go with the company. The salesman said to me that if he had to come out a third time, that would be twelve hours wasted on this job.
Naturally, I did not appreciate the comment made by the Window World salesman so there was no way I was calling him back.
Window World's estimate rang in lower than Window Universe by a few hundred dollars. I knew that Window Universe had a price match guarantee so I showed Jay the offer and he matched everything plus beat the Window World estimate.
I signed the contract and took advantage of the zero percent financing for one year.
Window Universe made an appointment with me to measure the window sizes. The installer showed up one day early so we had to reschedule. The next day the installer returned and got the specifications. This was quick and easy plus the installers were also friendly, considerate, and took their shoes off before coming in.
The windows I was replacing were seven aluminum sliders that were most certainly original to the house from the 70s. They were drafty, had loose screens, and ugly!
I ordered five sliders and two doublehung with grids. The office employees sent me an email with a few grids sizes complete with drawings so that i could see what they would look like. I told them what I wanted and they sent the order to the factory.
Each week I received an email from Window Universe with an update. The windows took about three weeks to come in.
Window Universe set up an install date with me which was within the next week.
The installers came out and i inspected the windows before they installed them. They looked great!
The installers put down runners under the windows, removed the old ones, and kept the mess to a minimum.
Background on me: I do not trust anyone to do the work they promise to do. Therefore I watch the few contractors that I've had to my home like a hawk. I am constantly looking over their shoulders to ensure they are not cutting corners. I ask questions and probably bug the heck out of them. Oh well, it's my money and my house.
The installers were not bothered by me at all. They talked to me, answered questions, and performed quality work. The seven windows were installed in four to five hours by two installers.
The windows are beautiful and made my house look so great! The installers did a walk through with me to ensure i was happy. They cleaned all of the scraps and dust before they left.
The only issue I found on the windows was that the factory did not install a small seal around the screens. The installers said they would let management know of the issue.
I understand that this is not the fault of Window Universe so I did not make a big deal to the installers. Within a few days the supervisor, Jason, called me and made arrangements for the manufacturer to come look at the screens.
A few days later the manufacturer came over and corrected the issue with ease.
Jason called me back and confirmed that i was happy with the windows and that the screens were good.
I am very pleased with my purchase from Window Universe and am so glad that I chose them for my window replacement. I would absolutely recommend Window Universe to anyone who is planning to replace their windows.
About me: I consider myself to be a perfectionist and scrutinize other people's craftsmanship. To my surprise and pleasure, I could not find anything to complain about or anything wrong with the job.
The service, work, people, and products were superb. As far as the rating for price, I gave Window Universe a "B" since they did not have the lowest price.
It's hard to compare companies that sell different brands however I will say that they were not even close to the most expensive company. Thompson Creek estimated $23,000. Long Window estimated $12,000. Window Nation estimated $8000.
A contractor that comes to your home to give an estimate and writes down numbers on a blank piece of paper is trying to rip you off. Window Universe has a form with boxes to check for upgrades and styles. On this form it has all the prices so there is no variation in price between customers. I believe the three above companies feel out the customer and give a value of the work based on how much they think can squeeze out of you. Again, if a contractor starts writing on a blank page, tell them to leave; they are wasting your time.
Long story short, I had a wonderful experience with Window Universe and highly recommend them.
The salesman, Jay, came to the house and gave me the info. He was not pushy or aggressive; he gave me the information and the price. Jay told me the offer, answered my questions, and asked if i wanted to move forward today.
Side note- I had Window World give me an estimate two years ago and the same salesman came out again in January this year. He provided me another estimate and I told him that I was going to have him come out later if I wanted to go with the company. The salesman said to me that if he had to come out a third time, that would be twelve hours wasted on this job.
Naturally, I did not appreciate the comment made by the Window World salesman so there was no way I was calling him back.
Window World's estimate rang in lower than Window Universe by a few hundred dollars. I knew that Window Universe had a price match guarantee so I showed Jay the offer and he matched everything plus beat the Window World estimate.
I signed the contract and took advantage of the zero percent financing for one year.
Window Universe made an appointment with me to measure the window sizes. The installer showed up one day early so we had to reschedule. The next day the installer returned and got the specifications. This was quick and easy plus the installers were also friendly, considerate, and took their shoes off before coming in.
The windows I was replacing were seven aluminum sliders that were most certainly original to the house from the 70s. They were drafty, had loose screens, and ugly!
I ordered five sliders and two doublehung with grids. The office employees sent me an email with a few grids sizes complete with drawings so that i could see what they would look like. I told them what I wanted and they sent the order to the factory.
Each week I received an email from Window Universe with an update. The windows took about three weeks to come in.
Window Universe set up an install date with me which was within the next week.
The installers came out and i inspected the windows before they installed them. They looked great!
The installers put down runners under the windows, removed the old ones, and kept the mess to a minimum.
Background on me: I do not trust anyone to do the work they promise to do. Therefore I watch the few contractors that I've had to my home like a hawk. I am constantly looking over their shoulders to ensure they are not cutting corners. I ask questions and probably bug the heck out of them. Oh well, it's my money and my house.
The installers were not bothered by me at all. They talked to me, answered questions, and performed quality work. The seven windows were installed in four to five hours by two installers.
The windows are beautiful and made my house look so great! The installers did a walk through with me to ensure i was happy. They cleaned all of the scraps and dust before they left.
The only issue I found on the windows was that the factory did not install a small seal around the screens. The installers said they would let management know of the issue.
I understand that this is not the fault of Window Universe so I did not make a big deal to the installers. Within a few days the supervisor, Jason, called me and made arrangements for the manufacturer to come look at the screens.
A few days later the manufacturer came over and corrected the issue with ease.
Jason called me back and confirmed that i was happy with the windows and that the screens were good.
I am very pleased with my purchase from Window Universe and am so glad that I chose them for my window replacement. I would absolutely recommend Window Universe to anyone who is planning to replace their windows.
About me: I consider myself to be a perfectionist and scrutinize other people's craftsmanship. To my surprise and pleasure, I could not find anything to complain about or anything wrong with the job.
The service, work, people, and products were superb. As far as the rating for price, I gave Window Universe a "B" since they did not have the lowest price.
It's hard to compare companies that sell different brands however I will say that they were not even close to the most expensive company. Thompson Creek estimated $23,000. Long Window estimated $12,000. Window Nation estimated $8000.
A contractor that comes to your home to give an estimate and writes down numbers on a blank piece of paper is trying to rip you off. Window Universe has a form with boxes to check for upgrades and styles. On this form it has all the prices so there is no variation in price between customers. I believe the three above companies feel out the customer and give a value of the work based on how much they think can squeeze out of you. Again, if a contractor starts writing on a blank page, tell them to leave; they are wasting your time.
Long story short, I had a wonderful experience with Window Universe and highly recommend them.
Response from Window Universe
"Well that's about the best review we could ask for. Thanks for taking the time to write and we're thrilled to hear you're enjoying the new windows. Don't hesitate to let us know if there is anything else we can do to help out!"
Kathy G.
May 2016
unknown
Response from Window Universe
"Success! Thanks for taking the time to share your experience with the other members. Remember you can be sure you got the absolute best pricing on Angie's List and you now have our complete lifetime warranty!"
JIAWEI L.
May 2016
Window Universe is a great company. They changed all my windows (more than 20 pieces) back in 2014. I highly recommend them to anyone who needs to upgrade their windows. Great products, professional service, and super team. Recently, our patio door was broken, I called them and 3 days later they replaced it without any charge! All the staffs in this company are very nice, from Chad (Sales) to Will (Technician) and to Andy (Scheduler), no hidden fees and no hassles. I wish all the service companies were like this one.
Response from Window Universe
"Thanks for taking the time to write. We're thrilled to hear that you're thrilled with the windows and doors!"
Cheryl W.
May 2016
unknown
Response from Window Universe
"Short and sweet, thanks for taking the time to post a review!"
Joe A.
May 2016
Working with Dan from Window Universe Express and the folks at Alside was a great experience. I found Dan through his blog at thewindowdog.com while I was searching for information about replacement windows. Like most folks in this quest for info, I had never had windows replaced and was sticking to the name brands I had heard about for years, such as Anderson, Pella, etc. After getting a few quotes that I thought were on the rather high side, I wanted to read reviews from others who had gone through this recently. Dan's site gave me all the knowledge I was looking for as well as debunking many of the classic sales tactics that the big names will perform when visiting your home. I also learned about other brands of windows that are just as good if not better than the name brands and provide excellent value due to the lack of expensive advertising and paying sales people to come to your home. His site provided excellent info on what features you need, ones you may not and just a general great explanation of the different parts of windows and how they effect the comfort of your home. Dan was very responsive to all of my endless emails with questions and through the partnership with Alside, I was able to find an installer that he recommended, which is what everyone is ultimately looking for. The guys who did the install were great. They showed up on time, were very skilled and cleaned up perfectly. I never thought that the 30 year old bay window could look that good. I highly recommend using window universe express as your first and last stop for getting replacement windows.
Response from Window Universe
"Thanks so much for taking the time to write. I'm glad we were able to help out and if there is anything we can do to help in the future just let us know!"
Ernest K.
May 2016
The initial contact was with Dan at thewindowdog website. ?I sent photos and measurements of the windows on all sides of my home. ?We split it up into Front, and Back/sides. ?I opted to purchase just the back/sides to see how everything went before taking the plunge to do everything. ?Being an engineer I am very difficult to work with and detail out everything, Dan helped with every question I had and bid the jobs two or 3 times each with different options. Once I figured out what I wanted I told Dan I was ready and paid 50% down to order the windows. Approx 3-4 weeks later they I anxiously contacted them and they were just getting the windows at their Houston location. ? An install appointment was made and my grandparents stayed at the home while the crew installed. ?The crew wrapped and covered our furniture and did an excellent job on the install both upstairs and downstairs. ? After satisfied the remaining 50% was charged. We went with the Alside Mezzo foam filled and reinforced window. The new windows make a huge difference on the traffic noises around our home.
Response from Window Universe
"Another happy customer! We're different kind of company and we love hearing how customers feel about the service we're providing. Keep spreading the word! Your friends, family, neighbors and coworkers might need new windows too!!"
Ernest K.
May 2016
The initial contact was with Dan at thewindowdog website. I sent photos and measurements of the windows on all sides of my home. We split it up into Front, and Back/sides. I opted to purchase just the back/sides to see how everything went before taking the plunge to do everything. Being an engineer I am very difficult to work with and detail out everything, Dan helped with every question I had and bid the jobs two or 3 times each with different options.
Once I figured out what I wanted I told Dan I was ready and paid 50% down to order the windows.
Approx 3-4 weeks later they I anxiously contacted them and they were just getting the windows at their Houston location.
An install appointment was made and my grandparents stayed at the home while the crew installed. The crew wrapped and covered our furniture and did an excellent job on the install both upstairs and downstairs.
After satisfied the remaining 50% was charged.
We went with the Alside Mezzo foam filled and reinforced window.
The new windows make a huge difference on the traffic noises around our home.
Once I figured out what I wanted I told Dan I was ready and paid 50% down to order the windows.
Approx 3-4 weeks later they I anxiously contacted them and they were just getting the windows at their Houston location.
An install appointment was made and my grandparents stayed at the home while the crew installed. The crew wrapped and covered our furniture and did an excellent job on the install both upstairs and downstairs.
After satisfied the remaining 50% was charged.
We went with the Alside Mezzo foam filled and reinforced window.
The new windows make a huge difference on the traffic noises around our home.
Response from Window Universe
"We LOVE to hear from our fantastic customers. Thanks for taking the time to share your experience with the other members."
Joe A.
May 2016
Working with Dan from Window Universe Express and the folks at Alside was a great experience. I found Dan through his blog at thewindowdog.com while I was searching for information about replacement windows. Like most folks in this quest for info, I had never had windows replaced and was sticking to the name brands I had heard about for years, such as Anderson, Pella, etc. After getting a few quotes that I thought were on the rather high side, I wanted to read reviews from others who had gone through this recently. Dan's site gave me all the knowledge I was looking for as well as debunking many of the classic sales tactics that the big names will perform when visiting your home. I also learned about other brands of windows that are just as good if not better than the name brands and provide excellent value due to the lack of expensive advertising and paying sales people to come to your home. His site provided excellent info on what features you need, ones you may not and just a general great explanation of the different parts of windows and how they effect the comfort of your home. Dan was very responsive to all of my endless emails with questions and through the partnership with Alside, I was able to find an installer that he recommended, which is what everyone is ultimately looking for.
The guys who did the install were great. They showed up on time, were very skilled and cleaned up perfectly. I never thought that the 30 year old bay window could look that good.
I highly recommend using window universe express as your first and last stop for getting replacement windows.
The guys who did the install were great. They showed up on time, were very skilled and cleaned up perfectly. I never thought that the 30 year old bay window could look that good.
I highly recommend using window universe express as your first and last stop for getting replacement windows.
Response from Window Universe
"Thanks for taking the time to write. We're thrilled to hear that you're enjoying the new windows so much! Just let us know if there is anything else we can do to help out."
Mike F.
Apr 2016
Simple enough, they did a quick presentation, I went back and forth some with the salesperson about how I can save money, we made a deal, two weeks later the measurements and lead test was done. No lead. 2-3 weeks later, they let me know someone's installation was cancelled the next day, and they asked if I could schedule for the day after. I know they would usually provide more time, but they gave me the option and we took it. I opted to take out the storm windows on my own to save about.. $150 or so. I did this (It took about 1.5 hours) and the installation guys thanked me. It took them about 4.5 hours to get it done. Overall, the salesperson, measurement person, and installers showed up on time or within the small window of time they let me know about. I didn't get automatic updates about the status, but I didn't ask for any updates, everything happened quickly, and I let them know ahead of time that I was okay with them taking up to 3 months to get it all done, so it's all good. From sales pitch to installation, it was done in a month. I'm going to guess that it usually takes longer, we just got fortunate. One thing I liked about all of them is no one I worked with was uppity, overly pushy, or fake. They all were just real people who talked like real people and they were easy to work with.
Response from Window Universe
"Thanks for taking the time to write. You're correct that the projects do typically take a bit longer, but when we have a cancellation we try our best to fill that day and I'm glad to hear it worked out so well in your case. We do also have rush service available for folks who are in a hurry. Don't forget to tell your friends, family, neighbors and coworkers to give us a ring!"
Satish K.
Apr 2016
Excellent service very prompt and professional Installation.
the sales person was very courteous and no high pressure tactics involved. Straight forward quote.
The installers did an excellent job.
My old windows are made of aluminum and the crew removed the windows carefully without breaking the glass. New windows installed caulked around and filled the gaps around window frame with spray foam insulation.
They Spread a lot of drop cloths around the windows and left my house tidy.
A total of 11 windows replaced in one day, which I wasn't expecting.
The windows were from Revere and they are excellent in quality. I can feel the difference in the climate control almost immediately. There is a big difference in the noise level that the window replacement made.
I am very happy with the over all project..
the sales person was very courteous and no high pressure tactics involved. Straight forward quote.
The installers did an excellent job.
My old windows are made of aluminum and the crew removed the windows carefully without breaking the glass. New windows installed caulked around and filled the gaps around window frame with spray foam insulation.
They Spread a lot of drop cloths around the windows and left my house tidy.
A total of 11 windows replaced in one day, which I wasn't expecting.
The windows were from Revere and they are excellent in quality. I can feel the difference in the climate control almost immediately. There is a big difference in the noise level that the window replacement made.
I am very happy with the over all project..
Response from Window Universe
"Success! Thanks for taking the time to write. Remember you now have our complete lifetime warranty so we'll always be here to help if you need us!"
Chicquita J.
Mar 2016
unknown
Response from Window Universe
"Thanks for taking the time to write. Every window we install is custom made to fit the opening exactly right. We're glad to hear you enjoyed the process. Just let us know if there is anything else we can do to help."
Vicki H.
Mar 2016
unknown
Response from Window Universe
"Thanks for taking the time to write! This customer had an old window that was broken when a hawk flew into it at full speed, yikes! The new windows have double strength glass so hopefully they will keep the hawks out!"
Terri S.
Feb 2016
Communication was excellent. Job was completed in the same day. Everything removed and cleaned up. Windows are good quality and excellent value. Highly recommend.
Response from Window Universe
"Thanks for taking the time to write. Glad to hear we exceeded your expectations on the timing. Remember you now have our complete lifetime warranty so we'll always be here to help if you need us."
Zehra P.
Feb 2016
no hitches
Response from Window Universe
"Well, no hitches is the goal! Glad to hear everything went well. Don't hesitate to give us a ring if there is anything else we can do to help out."
James M.
Feb 2016
As I said above, everything went very very well. I can't believe that the prices were so good, the service so immediate, and the windows installed so well.
This is definitely a good way to go, and the prices and quality are hard to beat. Hope helps!
Good luck.
This is definitely a good way to go, and the prices and quality are hard to beat. Hope helps!
Good luck.
Response from Window Universe
"Thanks so much for the very kind words. I appreciate the feedback and we'll keep working hard to provide great experiences for all of our customers!"
Lisa W.
Feb 2016
Every aspect of this window experience was excellent. The contractor didn't give a sales pitch, but instead provided links to
specific information about all different types/brands of windows with ratings and specifications, so I was able to make an informed decision. He then provided a very detailed quote so I knew exactly what I was paying for, and was able to add or remove options and see the price impact of these changes. The accountant in me loved this approach. Once we agreed to the window specs, I was given a final price and the measuring was scheduled. The gentlemen who came to measure the windows arrived when scheduled and was quick and efficient. The windows were promptly ordered and once the windows were ready, the installation was scheduled. The installation crew arrived on time and got right to work. They put down tarps on my carpets since the install was on the 2nd floor and it was wet and snowy outside. They installed the windows in a few hours and cleaned up afterwards. One window was on the 2nd story foyer and they even cleaned the window for me because they knew I would need to get a ladder to clean it myself. They ran through a quick 'how to' for cleaning and general window functions. Really nice group of guys from Alside. Thanks again guys!
I wanted to mention that I contacted 3 contractors for this job before I made my decision to go with Window Universe Express. The first and third contractor sent a very nice salesman who came to my house and talked to me and my husband for about an hour about the windows being offered and wrote up a quote. What I really appreciated about Window Universe Express was the fact that everything was done electronically, so there was no salesman or sales pitch. I was able to read through the materials at my own pace and make an informed decision. Last but certainly not least was the competitive price. In the end, I saved a bunch of money and had a great experience. I WILL be calling these guys again when I'm ready to do my 1st floor windows.
specific information about all different types/brands of windows with ratings and specifications, so I was able to make an informed decision. He then provided a very detailed quote so I knew exactly what I was paying for, and was able to add or remove options and see the price impact of these changes. The accountant in me loved this approach. Once we agreed to the window specs, I was given a final price and the measuring was scheduled. The gentlemen who came to measure the windows arrived when scheduled and was quick and efficient. The windows were promptly ordered and once the windows were ready, the installation was scheduled. The installation crew arrived on time and got right to work. They put down tarps on my carpets since the install was on the 2nd floor and it was wet and snowy outside. They installed the windows in a few hours and cleaned up afterwards. One window was on the 2nd story foyer and they even cleaned the window for me because they knew I would need to get a ladder to clean it myself. They ran through a quick 'how to' for cleaning and general window functions. Really nice group of guys from Alside. Thanks again guys!
I wanted to mention that I contacted 3 contractors for this job before I made my decision to go with Window Universe Express. The first and third contractor sent a very nice salesman who came to my house and talked to me and my husband for about an hour about the windows being offered and wrote up a quote. What I really appreciated about Window Universe Express was the fact that everything was done electronically, so there was no salesman or sales pitch. I was able to read through the materials at my own pace and make an informed decision. Last but certainly not least was the competitive price. In the end, I saved a bunch of money and had a great experience. I WILL be calling these guys again when I'm ready to do my 1st floor windows.
Response from Window Universe
"Hi [Member Name Removed], thanks for taking the time to write! I'm thrilled that you're thrilled with your new windows. Just let me know when you're ready to get the rest replaced and don't forget to tell your friends about us!"
Andrea I.
Feb 2016
If you don't want to DIY your windows but pride yourself in being an informed consumer, Window Universe Express is the way to go!
After sitting for hours listening to people tell me why their windows were the best, I couldn't figure out why the window packages I was being presented with were so expensive ($10 - 12k for 7 slider windows). I found Dan's website, WindowDog.com and really appreciated the breadth of information I found on this site. When I read about the sales tactics that many window companies use, I couldn't believe that I had heard every one of those pitches! I did more research and found the brand and model of window that I wanted and decided that I would have to just keep shopping around until I found someone who would install my windows for less. I figured $4000 was a good price that I would be be willing to pay. I happened to be on WindowDog.com a couple days after Dan announced the project that he was going to try with Alside. The windows that they were selling just happened to be the exact windows that I had decided I wanted, so I decided to get a quote from them. Not only did I get VERY prompt communication back from Dan, I got a quote from him within a day that laid out all the features that I would be purchasing, and the exact cost of everything. When the quote came back at $3200, I was thrilled. So I completed the agreement online the next day and the next week someone came to take measurements of my windows. Five weeks later, Bob, a local contractor, came to install the windows. He did a very nice job, was very careful and thorough. The very large window was cracked during the shipping process, so they had to reorder that one. Since it was the week before Christmas, we thought that it would be 3 more weeks before we got the final window installed, but they rushed it from the manufacturer and Bob came back to install it on Dec. 23.
We are so pleased with the windows, the installer, and the process. While I learned something from listening to the sales pitches from the other companies, the sales people also made me feel like an idiot. They took up so much of our time, wouldn't stop calling, etc. You don't have to do that! Window Universe Express has created a great way to inform yourself as a consumer and be able to get real numbers. No games, gimmicks or "guess what your price is going to be if you buy it today!"
I rarely write reviews for products/services, but I was so impressed with the process, price and product, I told Dan that I would be happy to endorse them!
After sitting for hours listening to people tell me why their windows were the best, I couldn't figure out why the window packages I was being presented with were so expensive ($10 - 12k for 7 slider windows). I found Dan's website, WindowDog.com and really appreciated the breadth of information I found on this site. When I read about the sales tactics that many window companies use, I couldn't believe that I had heard every one of those pitches! I did more research and found the brand and model of window that I wanted and decided that I would have to just keep shopping around until I found someone who would install my windows for less. I figured $4000 was a good price that I would be be willing to pay. I happened to be on WindowDog.com a couple days after Dan announced the project that he was going to try with Alside. The windows that they were selling just happened to be the exact windows that I had decided I wanted, so I decided to get a quote from them. Not only did I get VERY prompt communication back from Dan, I got a quote from him within a day that laid out all the features that I would be purchasing, and the exact cost of everything. When the quote came back at $3200, I was thrilled. So I completed the agreement online the next day and the next week someone came to take measurements of my windows. Five weeks later, Bob, a local contractor, came to install the windows. He did a very nice job, was very careful and thorough. The very large window was cracked during the shipping process, so they had to reorder that one. Since it was the week before Christmas, we thought that it would be 3 more weeks before we got the final window installed, but they rushed it from the manufacturer and Bob came back to install it on Dec. 23.
We are so pleased with the windows, the installer, and the process. While I learned something from listening to the sales pitches from the other companies, the sales people also made me feel like an idiot. They took up so much of our time, wouldn't stop calling, etc. You don't have to do that! Window Universe Express has created a great way to inform yourself as a consumer and be able to get real numbers. No games, gimmicks or "guess what your price is going to be if you buy it today!"
I rarely write reviews for products/services, but I was so impressed with the process, price and product, I told Dan that I would be happy to endorse them!
Response from Window Universe
"Thanks so much for taking the time to share your experience. I've been in the window business for a long time and we're completely reinventing the process with this program. This is the absolute easiest way to order windows. I'm thrilled to hear you were thrilled with the results!"
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FAQ
Window Universe is currently rated 4.5 overall out of 5.
Window Universe accepts the following forms of payment: CreditCard
Yes, Window Universe offers free project estimates.
No, Window Universe does not offer eco-friendly accreditations.
No, Window Universe does not offer a senior discount.
No, Window Universe does not offer emergency services.
No, Window Universe does not offer warranties.