Window Universe

I called Window Universe because they were local and recommended online. I researched the window brand they offer and liked it. (Revere Burkshire Elite) The salesman, Jay, came to the house and gave me the info. He was not pushy or aggressive; he gave me the information and the price. Jay told me the offer, answered my questions, and asked if i wanted to move forward today. Side note- I had Window World give me an estimate two years ago and the same salesman came out again in January this year. He provided me another estimate and I told him that I was going to have him come out later if I wanted to go with the company. The salesman said to me that if he had to come out a third time, that would be twelve hours wasted on this job. Naturally, I did not appreciate the comment made by the Window World salesman so there was no way I was calling him back. Window World's estimate rang in lower than Window Universe by a few hundred dollars. I knew that Window Universe had a price match guarantee so I showed Jay the offer and he matched everything plus beat the Window World estimate. I signed the contract and took advantage of the zero percent financing for one year. Window Universe made an appointment with me to measure the window sizes. The installer showed up one day early so we had to reschedule. The next day the installer returned and got the specifications. This was quick and easy plus the installers were also friendly, considerate, and took their shoes off before coming in. The windows I was replacing were seven aluminum sliders that were most certainly original to the house from the 70s. They were drafty, had loose screens, and ugly! I ordered five sliders and two doublehung with grids. The office employees sent me an email with a few grids sizes complete with drawings so that i could see what they would look like. I told them what I wanted and they sent the order to the factory. Each week I received an email from Window Universe with an update. The windows took about three weeks to come in. Window Universe set up an install date with me which was within the next week. The installers came out and i inspected the windows before they installed them. They looked great! The installers put down runners under the windows, removed the old ones, and kept the mess to a minimum. Background on me: I do not trust anyone to do the work they promise to do. Therefore I watch the few contractors that I've had to my home like a hawk. I am constantly looking over their shoulders to ensure they are not cutting corners. I ask questions and probably bug the heck out of them. Oh well, it's my money and my house. The installers were not bothered by me at all. They talked to me, answered questions, and performed quality work. The seven windows were installed in four to five hours by two installers. The windows are beautiful and made my house look so great! The installers did a walk through with me to ensure i was happy. They cleaned all of the scraps and dust before they left. The only issue I found on the windows was that the factory did not install a small seal around the screens. The installers said they would let management know of the issue. I understand that this is not the fault of Window Universe so I did not make a big deal to the installers. Within a few days the supervisor, Jason, called me and made arrangements for the manufacturer to come look at the screens. A few days later the manufacturer came over and corrected the issue with ease. Jason called me back and confirmed that i was happy with the windows and that the screens were good. I am very pleased with my purchase from Window Universe and am so glad that I chose them for my window replacement. I would absolutely recommend Window Universe to anyone who is planning to replace their windows. About me: I consider myself to be a perfectionist and scrutinize other people's craftsmanship. To my surprise and pleasure, I could not find anything to complain about or anything wrong with the job. The service, work, people, and products were superb. As far as the rating for price, I gave Window Universe a "B" since they did not have the lowest price. It's hard to compare companies that sell different brands however I will say that they were not even close to the most expensive company. Thompson Creek estimated $23,000. Long Window estimated $12,000. Window Nation estimated $8000. A contractor that comes to your home to give an estimate and writes down numbers on a blank piece of paper is trying to rip you off. Window Universe has a form with boxes to check for upgrades and styles. On this form it has all the prices so there is no variation in price between customers. I believe the three above companies feel out the customer and give a value of the work based on how much they think can squeeze out of you. Again, if a contractor starts writing on a blank page, tell them to leave; they are wasting your time. Long story short, I had a wonderful experience with Window Universe and highly recommend them.

Window Universe is a great company. They changed all my windows (more than 20 pieces) back in 2014. I highly recommend them to anyone who needs to upgrade their windows. Great products, professional service, and super team. Recently, our patio door was broken, I called them and 3 days later they replaced it without any charge! All the staffs in this company are very nice, from Chad (Sales) to Will (Technician) and to Andy (Scheduler), no hidden fees and no hassles. I wish all the service companies were like this one.

The initial contact was with Dan at thewindowdog website. ?I sent photos and measurements of the windows on all sides of my home. ?We split it up into Front, and Back/sides. ?I opted to purchase just the back/sides to see how everything went before taking the plunge to do everything. ?Being an engineer I am very difficult to work with and detail out everything, Dan helped with every question I had and bid the jobs two or 3 times each with different options. Once I figured out what I wanted I told Dan I was ready and paid 50% down to order the windows. Approx 3-4 weeks later they I anxiously contacted them and they were just getting the windows at their Houston location. ? An install appointment was made and my grandparents stayed at the home while the crew installed. ?The crew wrapped and covered our furniture and did an excellent job on the install both upstairs and downstairs. ? After satisfied the remaining 50% was charged. We went with the Alside Mezzo foam filled and reinforced window. The new windows make a huge difference on the traffic noises around our home.

Working with Dan from Window Universe Express and the folks at Alside was a great experience. I found Dan through his blog at thewindowdog.com while I was searching for information about replacement windows. Like most folks in this quest for info, I had never had windows replaced and was sticking to the name brands I had heard about for years, such as Anderson, Pella, etc. After getting a few quotes that I thought were on the rather high side, I wanted to read reviews from others who had gone through this recently. Dan's site gave me all the knowledge I was looking for as well as debunking many of the classic sales tactics that the big names will perform when visiting your home. I also learned about other brands of windows that are just as good if not better than the name brands and provide excellent value due to the lack of expensive advertising and paying sales people to come to your home. His site provided excellent info on what features you need, ones you may not and just a general great explanation of the different parts of windows and how they effect the comfort of your home. Dan was very responsive to all of my endless emails with questions and through the partnership with Alside, I was able to find an installer that he recommended, which is what everyone is ultimately looking for. The guys who did the install were great. They showed up on time, were very skilled and cleaned up perfectly. I never thought that the 30 year old bay window could look that good. I highly recommend using window universe express as your first and last stop for getting replacement windows.

Working with Dan from Window Universe Express and the folks at Alside was a great experience. I found Dan through his blog at thewindowdog.com while I was searching for information about replacement windows. Like most folks in this quest for info, I had never had windows replaced and was sticking to the name brands I had heard about for years, such as Anderson, Pella, etc. After getting a few quotes that I thought were on the rather high side, I wanted to read reviews from others who had gone through this recently. Dan's site gave me all the knowledge I was looking for as well as debunking many of the classic sales tactics that the big names will perform when visiting your home. I also learned about other brands of windows that are just as good if not better than the name brands and provide excellent value due to the lack of expensive advertising and paying sales people to come to your home. His site provided excellent info on what features you need, ones you may not and just a general great explanation of the different parts of windows and how they effect the comfort of your home. Dan was very responsive to all of my endless emails with questions and through the partnership with Alside, I was able to find an installer that he recommended, which is what everyone is ultimately looking for. The guys who did the install were great. They showed up on time, were very skilled and cleaned up perfectly. I never thought that the 30 year old bay window could look that good. I highly recommend using window universe express as your first and last stop for getting replacement windows.

The initial contact was with Dan at thewindowdog website. I sent photos and measurements of the windows on all sides of my home. We split it up into Front, and Back/sides. I opted to purchase just the back/sides to see how everything went before taking the plunge to do everything. Being an engineer I am very difficult to work with and detail out everything, Dan helped with every question I had and bid the jobs two or 3 times each with different options. Once I figured out what I wanted I told Dan I was ready and paid 50% down to order the windows. Approx 3-4 weeks later they I anxiously contacted them and they were just getting the windows at their Houston location. An install appointment was made and my grandparents stayed at the home while the crew installed. The crew wrapped and covered our furniture and did an excellent job on the install both upstairs and downstairs. After satisfied the remaining 50% was charged. We went with the Alside Mezzo foam filled and reinforced window. The new windows make a huge difference on the traffic noises around our home.

Simple enough, they did a quick presentation, I went back and forth some with the salesperson about how I can save money, we made a deal, two weeks later the measurements and lead test was done. No lead. 2-3 weeks later, they let me know someone's installation was cancelled the next day, and they asked if I could schedule for the day after. I know they would usually provide more time, but they gave me the option and we took it. I opted to take out the storm windows on my own to save about.. $150 or so. I did this (It took about 1.5 hours) and the installation guys thanked me. It took them about 4.5 hours to get it done. Overall, the salesperson, measurement person, and installers showed up on time or within the small window of time they let me know about. I didn't get automatic updates about the status, but I didn't ask for any updates, everything happened quickly, and I let them know ahead of time that I was okay with them taking up to 3 months to get it all done, so it's all good. From sales pitch to installation, it was done in a month. I'm going to guess that it usually takes longer, we just got fortunate. One thing I liked about all of them is no one I worked with was uppity, overly pushy, or fake. They all were just real people who talked like real people and they were easy to work with.

Excellent service very prompt and professional Installation. the sales person was very courteous and no high pressure tactics involved. Straight forward quote. The installers did an excellent job. My old windows are made of aluminum and the crew removed the windows carefully without breaking the glass. New windows installed caulked around and filled the gaps around window frame with spray foam insulation. They Spread a lot of drop cloths around the windows and left my house tidy. A total of 11 windows replaced in one day, which I wasn't expecting. The windows were from Revere and they are excellent in quality. I can feel the difference in the climate control almost immediately. There is a big difference in the noise level that the window replacement made. I am very happy with the over all project..

There was a quick response to requesting an appt with estimate. Estimator was quite late for appt as his prior appt was running late. This was only the second of SIX companies that: A) did not require my husband be present, B) show me exactly how they price their windows and how much every thing cost and C) did not play games when it came to the price (no "30 day" price vs. "today" price crap). The replacement window business is a frustrating one to deal with and these guys were NOT. It came down to a tie between them and another local company. I hope we made the right choice, but I would tell anyone looking for windows to talk to these guys---so refreshing not to have a high pressure sales call.

Communication was excellent. Job was completed in the same day. Everything removed and cleaned up. Windows are good quality and excellent value. Highly recommend.

As I said above, everything went very very well. I can't believe that the prices were so good, the service so immediate, and the windows installed so well. This is definitely a good way to go, and the prices and quality are hard to beat. Hope helps! Good luck.

I brought in three companies to give estimates for replacing the six large windows in my sun room and the sliding patio door. Nate from Window Universe was excellent to deal with. He listened to me and understood what I wanted and what I didn't want, unlike one of the other salesmen. I asked for the short spiel, and he gave it to me, unlike the other salesmen. They were by far the most no-nonsense to work with. Their window option is simple - Berkshire Elite (a good mid-range window) - and their comprehensive lifetime warranty is as good as it gets. Their initial pricing was by far the lowest, but I learned that the other companies start with a LOT of wiggle room. They are looking for suckers who will accept the first bid, whereas Window Universe was not. Window Universe and another company got into a bit of a bidding war, and I just barely ended up deciding on the other company because they had slightly better product quality reviews (even though they were both selling the same Berkshire Elite window). I'm sure Window Universe would have been perfectly fine, and I'm hoping I didn't make the wrong decision.

Every aspect of this window experience was excellent. The contractor didn't give a sales pitch, but instead provided links to specific information about all different types/brands of windows with ratings and specifications, so I was able to make an informed decision. He then provided a very detailed quote so I knew exactly what I was paying for, and was able to add or remove options and see the price impact of these changes. The accountant in me loved this approach. Once we agreed to the window specs, I was given a final price and the measuring was scheduled. The gentlemen who came to measure the windows arrived when scheduled and was quick and efficient. The windows were promptly ordered and once the windows were ready, the installation was scheduled. The installation crew arrived on time and got right to work. They put down tarps on my carpets since the install was on the 2nd floor and it was wet and snowy outside. They installed the windows in a few hours and cleaned up afterwards. One window was on the 2nd story foyer and they even cleaned the window for me because they knew I would need to get a ladder to clean it myself. They ran through a quick 'how to' for cleaning and general window functions. Really nice group of guys from Alside. Thanks again guys! I wanted to mention that I contacted 3 contractors for this job before I made my decision to go with Window Universe Express. The first and third contractor sent a very nice salesman who came to my house and talked to me and my husband for about an hour about the windows being offered and wrote up a quote. What I really appreciated about Window Universe Express was the fact that everything was done electronically, so there was no salesman or sales pitch. I was able to read through the materials at my own pace and make an informed decision. Last but certainly not least was the competitive price. In the end, I saved a bunch of money and had a great experience. I WILL be calling these guys again when I'm ready to do my 1st floor windows.

If you don't want to DIY your windows but pride yourself in being an informed consumer, Window Universe Express is the way to go! After sitting for hours listening to people tell me why their windows were the best, I couldn't figure out why the window packages I was being presented with were so expensive ($10 - 12k for 7 slider windows). I found Dan's website, WindowDog.com and really appreciated the breadth of information I found on this site. When I read about the sales tactics that many window companies use, I couldn't believe that I had heard every one of those pitches! I did more research and found the brand and model of window that I wanted and decided that I would have to just keep shopping around until I found someone who would install my windows for less. I figured $4000 was a good price that I would be be willing to pay. I happened to be on WindowDog.com a couple days after Dan announced the project that he was going to try with Alside. The windows that they were selling just happened to be the exact windows that I had decided I wanted, so I decided to get a quote from them. Not only did I get VERY prompt communication back from Dan, I got a quote from him within a day that laid out all the features that I would be purchasing, and the exact cost of everything. When the quote came back at $3200, I was thrilled. So I completed the agreement online the next day and the next week someone came to take measurements of my windows. Five weeks later, Bob, a local contractor, came to install the windows. He did a very nice job, was very careful and thorough. The very large window was cracked during the shipping process, so they had to reorder that one. Since it was the week before Christmas, we thought that it would be 3 more weeks before we got the final window installed, but they rushed it from the manufacturer and Bob came back to install it on Dec. 23. We are so pleased with the windows, the installer, and the process. While I learned something from listening to the sales pitches from the other companies, the sales people also made me feel like an idiot. They took up so much of our time, wouldn't stop calling, etc. You don't have to do that! Window Universe Express has created a great way to inform yourself as a consumer and be able to get real numbers. No games, gimmicks or "guess what your price is going to be if you buy it today!" I rarely write reviews for products/services, but I was so impressed with the process, price and product, I told Dan that I would be happy to endorse them!

Overall = Outstanding, and we would highly recommend this company! Details: Two professional installers arrived on the correct day (although they were about around 2 hours late "due to heavy rush-hour traffic" they explained, which is known to be bad during the a.m. hours in D.C.), so that was fine. After a short time, one of the installers left our house without explanation, while the other Pro worked diligently throughout the day, only stopping for an occasional break (it was very hot outside) and once for a quick lunch. (In other words, a very hard worker!) Eventually, the other installer returned, and they worked hard together for the rest of the day & the entire next day. (The installation went much faster once the 2nd guy returned.) The process took two days & a few hours but was well worth it as a result of the very professional appearance in the end! We would highly recommend this company to anyone! The one & only negative was that there didn't seem to be any insulation between the edge of the window casing and the space they were fitted into, but maybe that's normal? However, during the recent blizzard (of Jan. 2016), we could feel almost zero cold seeping in through the panes, whereas you could always feel the cold blowing right through our old window panes! What a huge & wonderful difference! Plus, our electric bills have been cut in half! Also, the gals in the office were helpful & responsive to any questions we had before, during, and after the installation. We even received automatic weekly updates via email through each stage of the process. Lastly, the original salesman who came out to our house was extremely courteous, professional, knew his job well, and had some good ideas. Our family is very glad we selected Window Universe to put in our new windows. We love 'em! Yay! Oh- and the installers took away our old windows for free, something we hadn't thought about until they were laying on our front lawn!

I signed a contract to have a door installed on October 17, 2015. I was told that the installation would be 4 to 6 weeks after I signed the contract. As of February 1, 2016, after repeated phone calls, my door is still not installed and I have no installation date scheduled. I've had to call the company repeatedly to try and arrange installation dates. The last time I had a date scheduled was January 23, 2016; however, due to the blizzard this didn't work out. I have received no phone call or communication from this company to schedule a new installation date. I finally called on February 1, 2016 and asked for the owner's phone number. I am attempting to have my deposit refunded so that I can find a better company. They seem very unconcerned about their lack of responsiveness; but when I commit to spend over $3,000, I expect decent service and communication.

It took two months for them to deliver it and I know it takes time because it's custom made. They originally gave me a quote of four to five weeks but it really turned out closer to eight weeks for it to be delivered. My biggest concern with them is I gave them my house keys so that they could match the lock on the screen door to my main door but they misplaced that. They lost my key. I think the most shocking thing was there was never apologies for the delay or the lost key is they just did nothing. It's just like, 'We lost your key. We need another one.' Not even, 'I'm sorry.' the only thing they did was their representative came back to my house and picked up another house key and he went to get it duplicated and then brought like two extras. Unfortunately I might have to replace that door now because I felt myself but also them the direction of the door isn't correct. The way it opens it should open the other way instead of how it opens now.

I called up 2 window installers to get quotes for windows (16) in Spring 2015: Window Universe and another company. They were referrals from coworkers. The prices were comparable, and apparently much cheaper than other, bigger companies in the area. Window Universe's salesperson was very professional, friendly, personable, and knowledgeable. He answered all our questions and there was NEVER any pressure to purchase. Unfortunately, we did not have the money to do the work at the time because we didn't realize how expensive it was after you get all the necessary work done (mainly, installation cost increased because the current windows had these builder-grade frames that were a pain to remove, hence an extra cost). We called Window Universe again in October after we decided to get only a few of the windows done. We figured some was better was none. The windows took about 6 weeks to get made -- we didn't realize winter time was their busy season. We didn't worry about it too much, because Window Universe kept up in the loop with the windows' status every week. We never had to worry about being forgotten; they were very proactive about their correspondence. The day for the install comes, and 3 workers arrived on a 25-degree morning. The were professional, courteous, and really hardworking (you can see why they charge extra to remove those original metal frames!) After about 4-5 hours, they were done, and the windows look and function great. Caulking and trimming were done well, and they look seamless from both the inside and the outside. We'll definitely be using them again for when we get the others done in the house.

The overall experience was not very good at all. The sales force team had many issues with drafting the contract and what we wanted and what we didn’t get. A lot of windows were not to my liking and it took several months to resolve the issues. The instillation took longer than what was communicated. The sales guy I got was a liar and he tried to blame me and told me I modified the contract. The put in windows that were bad and I said I am not paying for them and they said they didn’t want the windows and it was in the contract that they would take the old windows back. They gave be a couple hundred dollars off but I have to live with windows that I paid tremendous amount of money for and they have no other product that could fit there. They were very good windows but the sales process scheduling was bad. The guy who installed them were outstanding.

I did a lot of research before settling with Window Universe. For me, they were the cheapest quote by at least $3,000 for the same work. I knew where some of that cost-cutting was coming from, but others were a little bit of a surprise. Overall, if I had to do it again, I might still use WU, but I would have liked to know a few more details, as specified below. My main, primary complaint, and I have seen this in other reviews, is that the communication with the office once the contract is signed is very poor. The "weekly updates" do exist, but they contain little useful information. Beyond that, it was very hard to get straight information from the office and there was no clear chain of communication of who I was meant to talk to about a particular issue. Just as an example, on the day the crew was scheduled to do the gutter work, I repeatedly, both before and the day of the installation, asked to be notified when the crew would arrive so I could be there and discuss the plan with them. I later found out that the crew had come and gone without any notification, and this lead to an issue that took many weeks and emails to resolve. Ultimately, WU attempted to charge me extra to correct the work that would have been done easily the first time had I been notified. The other big issue I had was that the original 5-6 week timeline from contract to install ended up being closer to 8 weeks. This was not a huge inconvenience, but we had planned a housewarming party, hoping to be finished with the work beforehand. This was not to be the case. Ok, here are my condensed talking points: Positives: 1) Sales and contracting process: low-pressure, simple pricing, no BS demos or gimmicks-Dan was very accommodating of my lengthy Q&A and need to be educated before pulling the trigger-Installation teams were thorough and professional. I really hate other places with high-pressure sales, or silly demo gimmicks. We did almost the entire transaction online, but he did make a quick visit to the house to estimate the patio door modification and siding work. 2) Pricing: saved several thousand dollars with WU over competitor's bids. This was honestly the main reason we went with WU. I would rather have gone with another company with better reviews and possibly a higher-quality product, but in the end, I don't think there's a huge practical difference between vinyl windows. Maybe if we were planning to be in our house for 20-30 years, but in the 5-10 year timeframe we envision, I don't think we would have seen the return on an extra 3-5 thousand. Negatives: 1) Window installation took much longer than the 4-6 week estimate. 2) No communication as to why the process was taking longer than expected. 3) Weekly update emails contained no useful information, and were misleading about likely arrival dates for windows. 4) Emails repeatedly went unanswered for scheduling and installation questions. It would be helpful as a customer to have a clear understanding of who I needed to speak to at a given time. At least once, my primary contact was out of the office, but there was no out of office email reply, so I didn't know to follow-up with another party. 5) Screen door on patio door is very flimsy for its size and is therefore hard to close smoothly. 6) Minor downspout issue took many weeks to resolve and WU attempted to charge me to correct work. This was eventually resolved, but it took much too long. Partly this is due to their use of contractors, rather than having their own labor force. Somewhere in between: 1) Window hardware/quality: It's fine, it's not the best, it's not the worst. But I knew that going in. 2) Finishing work around windows: It would have been good to know ahead of time what the plan was for restoring the walls so we could plan for that. Not a big deal, just would be good to spell out when doing full-frame replacements. We did some of the trim work ourselves, but we may end up having another contractor do some additional drywall/trim work later. 3) An incredible amount of dust was left on the main level, largely from the brick cut-out. I understand that this is construction/demolition work, but we were finding pockets of red dust all over the house for days afterward. Our project involved more demo than most, so a certain amount of mess is understandable, but it did not seem like a big effort was made to contain the dust. 4)Window Dog website (where I found a good bit of useful information on replacement windows was less clear before than it is now about being affiliated with WU. I appreciate that this has now been made more explicit, as it felt a bit sneaky before, whether that was intended or not.

The sales and installation process was seamless. The salesman was great and informative and there were zero hard sell tactics. The installation went great and no issues there. There was one window sash that had a defect but they came in and took care of it immediately. The sliding glass door and window quality is great and we would use the service again.

They did a fabulous job. They provided weekly updates while the windows were on order. They finished the entire house in one day. The windows look great and we are very happy.

I bought a big deal for this service. They were great. There were some hiccups along the way such as the installation date and there were some timing issues, but their product looks good. It is just that their timing was not perfect. It seemed like their price was very reasonable and the quality is great.

It took nearly 2 months from start to finish. It's the slowest window company that I've dealt with. Watch out for the up-sells. The price you will initially pay is not the final price that you'll end up paying. They will add hundreds of dollars in additional costs, and I'm not talking about upgrades. After waiting for 2 months, their general manager Jason called me two days before the scheduled work to let me know that they can't make it because "they are working for another client". After throwing a fuss, he agreed to do the work on the day the work was scheduled. So overall - poor management. On the other hand, the installation crew was very good and once they got there they installed the windows well. I haven't seen any issues with the installation so far.

They did a wonderful job! Before I went with Windows Universe I checked three other companies and they were all crazy expensive. Windows Universe had a great price and they were very helpful. I was a little nervous about the installation process, but let me just say they were in and out of my house. The house was left exactly how I had it before they got there. They cleaned up after themselves and the windows came out great! I can't wait to get my next set of windows!