The Maids

The service was good. They did do a good job but they did charge $130.00 more than the estimate. I was not exactly happy about that. They did come about an hour late as well.

They do a good job. They are flexible with scheduling and have good customer service.

I hired them originally as I was sick. My husband and I were going to sell our home. I called them and asked them to do a thorough a cleaning and I paid them $500.00 for a thorough cleaning. They were speaking with their boss as they were overbooked. They got of the phone and started screaming at the top of their lungs and they were screaming obscenities and complaining in Spanish that they did not want to do the service. After this I told them they could leave and I called the owner and agreed to just pay $150.00 for the normal service even though they were only at my home a half an hour. The owner said she did not want to do the refund and she would send her workers back. I told her that I wanted the refund and I had found someone else for the work.

The Maids do a fairly good job of cleaning. I contacted them because I liked that they used natural (less chemical) products, because they were a service and could handle all tax issues and because I thought that a service would be consistent and regular. This is where my "three strikes" rule came in. I had set up a specific time and day for The Maids to come. Yet, for some reason still unknown to me, The Maids twice came 5-6 hours later than expected. That does not work for me. I need consistency. The Maids also pride themselves on the idea that they send you the same team every time, women who know your house and what you need done and how things work in your house. That way you can feel comfortable leaving them to do the work. So, the final strike came when The Maids sent an entirely new team to my house . I had to spend time instructing them and showing them around the house. I get people to help me with my home because I can't do it all myself. So, when you hire someone, you expect them to relieve you of the work, not compound it. For these reasons, I would not recommend this organization. If they got their act together with scheduling, it could be a good company.

The Maids have cleaned my house for several years and their performance over the past year has become increasingly worse. I have experienced having to hang signs on knick knacks that need dusting in order to bring to their attention that the item(s) need dusted as well as the crew not showing up with the designated time and failing to let me know that they are running late. The straw that broke the camel's back took place during the regularly scheduled cleaning on Friday, March 8. They somehow managed (looks like the vacuum pole banged into the wall)to dent the drywall in the master bedroom as well as scrapped the woodwork below the dent. To add insult to injury they did not even vacuum up the paint scrapings left by the scratched woodwork. They left no note that this had happened and I had to call and leave a message to have their customer service department contact me. The excuse provided by management during my last three complaints has been that their field manager has been out so their was no quality control done on my home during those visits. The Maids did offer to send somone in to fix the drywall. I cannot be home during the day and I do not want their staff in my home again unsupervised so I have asked to have my key returned. I have come to believe that The Maids no longer respect my home or its furnishings. I will be looking for another cleaning company.

I was thoroughly impressed with the team that showed up for my appointment. I was running late getting the rest of my stuff out of the apartment so that they could do a complete move out deep cleaning but they waited patiently and even worked around me so that by the time i was finished moving my last few items they were putting the finishing touches on the apartment. I have never seen the apartment as clean as it was when I walked out of there, not even when I moved in! I will definitely use their services again next time I need a bit of help with the cleaning, their work is beyond reproach!

The Maids were great! They showed up on time and gave my apartment a very detailed clean. The staff cleaned inside of couches, did the dishes, took out the trash, etc.

They do an excellent job each and every bi-week. I've been using them for nearly 2 years.

For the past several years, we have had the same team of cleaners, and we really enjoy them. They are fast, thorough, and conscientious.

Everything is going well, and they do a very thorough job.

It's going well. They are very accomodating and very thorough, and I'm very happy with their services. I really appreciate that they are conscientious of my cats and don't leave any doors or windows open when cleaning.

They missed some areas for dusting, and they didn't clean the bathroom floors as they stated. Furthermore, they have promised a partial refund for this, but I haven't seen it yet.

Everything is going well. They do the work as promised, and I have no issues with the service.

They are very reliable, and they always do a good job.

Everything goes well. They are reliable, and they do a good, thorough job.

They do a fantastic job, and the house is always clean and in great condition when they finish. Furthermore, they always call thirty minutes ahead of their arrival which I appreciate because I like to be out of their way when they work.

Those guys were awesome. I have gone through I don’t know how many; they break stuff and don’t tell you or they don’t clean very well. You surprise them when they come by your house and it is not time to clean and you are actually home; things like that. These guys are excellent. I have them come every other week. My house is a 4-bedroom house. I would rate them highly. I have had zero complaints. I will continue to utilize them.

They are great. I am very pleased with them. They worked from the minute they came in until the minute they left. They are wonderful. I would recommend them to everyone. They have great customer service.

They are pretty good. They do vacuum, general dusting, although not detailed dusting, clean the sinks, wash the tile floors, and vacuum and sweep the other floors. It is a general cleaning, not a detail cleaning. They are responsive. They notify when they are coming. They are prompt and professional. They don't have any comparison with any other maid services, but they do the work. They are prompt and they are efficient.

They are very efficient. They send a team of 4 so they are in and out very quickly. I have a 3000 square foot house, and they cleaned everything. They do a really nice job. They will do something extra if I ask them to for no charge like wipe off the daubs every once in a while or something like that. A downside is they were an hour late because it took them longer at another house they were cleaning.

They do a pretty good job, especially with quality.

I was not impressed. When they left I went around and cleaned light bulbs and everything else because it was dirty. I didn't know what they were supposed to clean but they didn't clean the house. They didn't give me a list of what they would clean but I figured light bulbs and things on top of light bulbs and some of the stuff on the floor should be cleaned and they weren't. I would advise people to check with the people who run the place to find out what exactly they are going to get and how much it is going to cost. I was told that four people would show up and five came and I had to pay for five people instead of four. The people that did the cleaning spoke Spanish and not English. The biggest problem was the language barrier and they didn?t understand what I was saying when I told them to do things. I wouldn?t use them again.

Excellent work - and they follow-up with surveys and a phone call or two to find out if you are happy with the results. Very customer service oriented. We have dark stained wooden floors and mahogany trim in several of the rooms (easy to see if the dust has been removed or not) and so far, they've done the best job of getting everything very clean. We are very happy with them.

Very poor. I personally dropped off our home keys at their Alexandria office location. On the day of scheduled services, the company left messages that the keys for our home did not work. During multiple conversations, the company continued to say that the keys they had for our home were the keys that I dropped off. However, they did not work. Finally, we asked them to register mail the keys to us, and (as we had told them), the keys that they had in our file (and which they mailed to us) were NOT our keys. They lost our keys, they sent us someone else's keys. They refused to work with us to determine where our home keys are. I ultimately filed a police report for protection. We had to pay money out of pocket to change our home locks.

They quoted me $175 on the phone; however, after they finished the service the price was $326.00. I had a $50 coupon so the final price was $276.00. I have a 4 bedroom ; 21/2 bath home with an unfinished basement; however, I only had them clean 1 bedroom and 21/2 baths. They did not clean the basement. It took them 5 hours to clean and they had 4 workers. My former maid only took 2 hours with 2 workers and the price was $125.00. I spoke with the owner and he agreed to reduce the charge to $150.00; however, he charged my credit card $276.00. Now, the franchisee is out of business and I can't get in touch with anyone at The Maids corporate office to credit me the amount I was overcharged. Do not use this company.