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The Maids

House Cleaning, Window Cleaning, Carpet Cleaning

About us

The Maids of Alexandria and DC offers maid and house cleaning services you can trust. Our staff is bonded and insured. Products and equipment are provided. Satisfaction guaranteed.

Business highlights

36 years of trusted experience
Se Habla Español
Eco Friendly

Services we offer

House cleaning. Window cleaning. Carpet cleaning. Moving cleaning services. Same day cleaning service. Spring & fall cleaning services.

Amenities



Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.368 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
15%
3
10%
2
6%
1
6%


Rating CategoryRating out of 5
quality
4.4
value
4.0
professionalism
4.4
responsiveness
4.6
punctuality
4.4
Showing 51-68 of 68 reviews

Linne C.
08/2018
5.0
house cleaning
  + -1 more
Always did a great job
Description of Work: When house cleaning

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Jennifer A. H.
10/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

William M.
07/2015
3.0
house cleaning
  + -1 more
unknown
Description of Work: They cleaned my 3-story townhouse, including windows. It has a large formal living room with dining room, family room, kitchen with breakfast room nook, basement rec room, and 3 1/2 bathroom. I limited them to cleaning 2 of the 4 bedrooms.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$400

Patricia D.
06/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: They arrived promptly at 8:30 a.m. and began work immediately. They were friendly, polite, answered all my questions, and did a very thorough cleaning job. I will use their services again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$243

David M.
01/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: They clean our house every two weeks with a team of 4-5 people. We have had The Maids clean the house for the past five years. It usually takes them one hour to clean our 4 bedroom, 3 bath colonial style home. They do a great job cleaning, especially as we have six cats, that make the job much more laborious.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$185

Tamara P.
05/2014
4.0
house cleaning
  + -1 more
They’re very good.
Description of Work: I use The Maids Serving Alexandria, Arlington, DC, & PWC for housecleaning. They come every other Thursday to clean my whole house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro
$150

Bill D.
10/2013
5.0
house cleaning
  + -1 more
unknown
Description of Work: We’ve used their service for a couple years. They clean the entire house, including the kitchen, living room, sun room , downstairs, all the bathrooms and bedrooms. They do a great job for us and I have recommended them to others.
Rating CategoryRating out of 5
Yes, I recommend this pro

David T.
10/2013
5.0
house cleaning
  + -1 more
unknown
Description of Work: They do an entire deep house cleaning every so often for us. I have a two story home. The results are good.
Rating CategoryRating out of 5
Yes, I recommend this pro

Elizabeth M.
05/2013
4.0
house cleaning
  + -1 more
The service is good.
Description of Work: General house cleaning (mopping, vacuuming, dusting, etc.)

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$198

Noah W.
04/2013
2.0
house cleaning
  + -1 more
unknown
Description of Work: They did housecleaning on one visit. The service was terrible.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Maids
[member name removed], We regret that our service did not exceed your expectations. Our four-person teams strive to offer the best clean in the industry. We are sorry we didn’t hear from you right away about your dissatisfaction as ideally, our 24-hour, 100% Satisfaction Guarantee should have addressed your concerns. Even so, we appreciate your feedback as it helps us with ongoing training and ensuring that our customers receive the best possible service. Please let us know if you would like to discuss your experience in further detail.

George S D.
12/2012
5.0
house cleaning
  + -1 more
Very fine.
Description of Work: We have been clients of The Maids of Alexandria for more than a decade. We are very pleased with every aspect of their work. We are on a regular monthly schedule, and are pleased with their flexibility when we have special requirements or need to adjust dates. Their team concept means we get the same crew each month and the 4 to 6 people they send are always the same. They have great respect for our home and our property. They are thorough and meticulous.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Cynthia D.
11/2012
4.0
house cleaning
  + -1 more
unknown
Description of Work: They clean my house on a weekly basis.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kathleen R.
02/2012
4.0
house cleaning
  + -1 more
unknown
Description of Work: They did an overall house cleaning. They didn't do windows. They did the bathrooms, they vacuumed, they dusted all over and they did the cabinets.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0


DEIDRE F.
06/2009
3.0
house cleaning
  + -1 more
Called the company and made arrangements for my house to be cleaned. A team of 4 came. They did a good job of cleaning the house, performing all of the work described in their brochure and on the web site. At the end of the cleaning you get a form with the team's names and contact info, etc. This is a nice touch. It came in handy when I had to call because something was damaged. I called the office and some one came within a reasonable time to take a look at the damage. A successful repair was made. I was very pleased the company took responsibility to fix the problem. I was given the opportunity to inspect the work but did not go upstairs because I had been mowing the lawn with a "reel" mower while they were cleaning and just to tired to go up the stairs to check. If I had I would have noticed the damage right away.
Description of Work: General house cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$253

Sara M.
10/2007
2.0
house cleaning
  + -1 more
I only had them clean for about a month and they broke a vase on my kitchen table. They also never put anything back the same way they found it, and several times I left traps and those same traps were there when I got home. Also, they turned my A/C way down when they were cleaning. Before I fired them, I inquired about some water damage on my floors, and they were extremely unfriendly and unprofessional.
Description of Work: Cleaning of a one bedroom apartment.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$80

John & Liz D.
08/2007
5.0
house cleaning
  + -1 more
Overall, a great job doing their 22 step cleaning process.
Description of Work: The team of four cleaners greeted us at the door when they came in to start their work. It was amazing how they each had separate jobs. One worked on the kitchen, the other dusted, while the other two split up to tackle the bathroom and vacuuming. We have four kids and as you can imagine there is a lot to clean up. The house was sparkling once they finished.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Sharon L.
08/2007
5.0
house cleaning
  + -1 more
I have been very pleased with them. They used to clean every two weeks, but I switched to every three.
Description of Work: They clean my house every three weeks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

FADYAH F.
03/2007
1.0
house cleaning
  + -1 more
The day that they came I had a dr. appt. I could not miss and I left with them in the house to finish. They stayed the whole time we were gone and charged $500 for their first time cleaning. The job was not spectacular. They were here 4-5 hours. They overcharged and there was nothing I could do about it. I scheduled the next cleaning which was going to be around $150. I waited for them on the day they were supposed to do the second cleaning and no one showed up and I couldn't get a hold of anyone on the phone. The next day I called and someone answered and put me on hold for 20 minutes. Finally my husband got a hold of someone and they said they were never coming again. They sent a letter saying that my standards of cleaning were too high and they could not meet them. This was after they had already charged me $500. They never even called to cancel they just didn't show up. They sent that letter in the mail and would not talk to me.
Description of Work: They performed a first time cleaning.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$500
    • 1
    • 2
    • 3(current)

Contact information

4613 Pinecrest Office Park Dr Ste E, Alexandria, VA 22312

http://www.themaidsofdc.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing


Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Window Cleaning,
Carpet Cleaning

FAQ

The Maids is currently rated 4.3 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

The Maids accepts the following forms of payment: Check,MasterCard,Visa
No, The Maids does not offer free project estimates.
Yes, The Maids offers eco-friendly accreditations.
No, The Maids does not offer a senior discount.
No, The Maids does not offer emergency services.
No, The Maids does not offer warranties.
The Maids offers the following services: House cleaning. Window cleaning. Carpet cleaning. Moving cleaning services. Same day cleaning service. Spring & fall cleaning services.

Contact information

4613 Pinecrest Office Park Dr Ste E, Alexandria, VA 22312

http://www.themaidsofdc.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed