The Eldest Geek Craigs Computers

They found out all it needed was a new cord. New ones are no longer made but TopTech had one that would work. Saving me from having to replace the computer.

I used The Eldest Geek guys for several items including an HP laptop and an iPod Touch and I am very impressed with not only their capabilities as computer experts but also their integrity and reliability. The Eldest Geek guys were easy to find: their shop is on the 2nd floor inside the Mount Vernon Antique Store at 8101 Richmond Hwy in Alexandria. That might sound unusual to some, but when you see their simple set-up, it makes a lot of sense since they are keeping their overhead costs super low. Parking is ample on either side of the building. Turning left out of there onto Richmond Hwy is not recommended by me, but there is a convenient street behind the building that moots the need to do so. FYI: they are closed on Tuesdays, but open every other day, including Saturdays and Sundays. The Geek guys have excellent customer service and make sure you and they are on the same page about what service is being done. They are very forthcoming/honest about whether your computer is worth updating/pouring money into, which was much appreciated coming from someone who has poured way too much money into cars and boats that were well past their prime. They quoted me a reasonable price and a quick completion-of-services timeframe which were met accordingly. My HP laptop was swamped with malware/adware/u-name-it-ware and it needed to be wiped clean and restored to its beginning functionality and, this time, have the proper and most-up-to-date anti-wares installed to help keep most--of course, not all since the expert malware producers out in the world are ever-clever and quite productive--of the bad-wares at bay. They explained very clearly what the best antiwares were for that type of laptop and I went with their recommendations. The laptop is being dedicated to playing Minecraft, Clash of Clans, etc and many other seemingly badware-magnet games/apps/etc someone wants to play and all of it is up and running smoothly. As for the iPod Touch, we were locked out for a number of days due to failed password attempts and, on top of that, I wasn't sure if it was worth keeping. The Geek guys clearly explained the value it still had and it was ideal for the purposes I needed it for and it was fixed on the spot and is performing its functions ideally. The Eldest Geek is a business that we will be using and recommending from now on.

I'd done business with Craig remotely. I needed to pickup a laptop from him, and my 2011 iMac needed some updates. The laptop was ready when I got there. The memory upgrade was done VERY quickly. The system "slowness" was due to the fact that my internal hard drive had some problems. The drive was replaced very quickly. They installed Yosemite on it, and all I had to was use my Time Machine backup to restore my data. These guys know their stuff, they've been at it for a LONG time. They have parts there, so some repairs (as mine) can be done while you wait. They have comfortable chairs to sit in, and many interesting things (including all kinds of vintage computer gear) to look at while you wait.

After several weeks of the screen on my laptop occasionally flickering when initially turning the computer on, the screen went completely black. The laptop would still power on but I was unable to see anything on the screen. After doing some trouble shooting I realized that I would need a professional to diagnose and fix the problem. I contacted a few local computer repair companies and Craig was the first person who had an available appointment. Craig spoke to me over the phone and provided some initial thoughts as to what might be causing the problem. He told me I could bring the laptop in and he would take a look and provide a free estimate of how much the repairs would cost. I spoke with Craig a few hours after dropping the computer off and he informed me that he had determined that the screen on the laptop needed to be replaced (approximate cost = $150.) He said he would check to see if he had a replacement screen in stock and could have the computer fixed and ready for pick up on Wednesday, if that would work for me. (I dropped the laptop off on Monday at 11 a.m. Craig's company is closed on Tuesdays.) I explained that I was unavailable on Wednesday and, if possible, would really appreciate it if there was any way that the repair could be made ASAP so I could pick up the computer later on Monday. Craig said he would try to get it finished so I could pick up the computer later that day. Craig called at 4:30 on Monday - the same day I dropped off the computer - to let me know that the laptop screen had been replaced and the laptop was ready for pick up. Craig replaced the laptop screen and I am now able to fully use the laptop again. Very quick and affordable service with straightforward communication as to what to expect with regard to timing and price.

I gave that GEEK 3 Macbook Pro laptops to repair . I had to wait 4months till I got them back. Once they were ready some did not work right. Instead of giving it back to the GEEK, I rather got it fixed from providers on eBay. I should have seen the red flags. The shop is located on the second floor of an antique store. Very unorganized , equipment all over the place.

Great service, very knowledgable, has kept me and my family from wasting money on waisted repairs and sold us used computers which have and are still serving us well. When I'm in a computer pinch, craig is the first person I go to.