Susana's Cleaning Service is run by Susana Marquez who has been in the business and running SCS for 15 years. SCS does not use any subcontractors and is a small company with 5 staff members with very little turnover so you will not see new and unfamiliar faces at your home or office during your services.
The first step in this hands on process is a walk through of your home or office. Susana will personally come to your home or office space for a walk through during which we will discuss what your specific needs are, the frequency of the services you will need, and cost. All pricing is done on an individual basis based on factors such as frequency of services, size of the space, level of cleanliness maintained in the home between services, etc.
With an eye for detail and organization, you will always notice that there has been "a little extra" done in your home after a service. Minor requests can always be accommodated upon discussion -- we are always happy to go the extra mile for our clients. If there are any major requests such as a heavy spring cleaning, window cleanings, garage cleaning and organization, post-construction cleaning, silver or chandelier cleanings, etc., these can generally be accommodated upon discussion and for an additional fee. SCS comes fully prepared for your service which includes all cleaning supplies for your service, but your needs or requests for use of special products in your home are always met.
SCS will be the difference that you can see in your home!
Business highlights
29 years of trusted experience
Emergency Services Offered
Services we offer
Housecleaning, organizing, party set up/post party clean up and break down, interior window cleaning, spring cleaning, garage cleaning and organization, move in and move out cleaning
Description of Work: Called and spoke to Susana on the phone, she initially sounded very rushed like I was being an imposition. She eventually told me she was on a job and became more personable, however, she told me to send her my information via her website as to dates I could meet with her and she would get back to me. I did that within the same day, but have still not been contacted back after a week. Unresponsiveness to me is a business killer.
Rating Category
Rating out of 5
responsiveness
1.0
Janice S.
05/2012
5.0
house cleaning
+ -1 more
Suzanna is always on time, very through and detailed oriented. Her group goes through my house throughly and in a short amount of time. Her products are very good. Suzanna is nice to be around, and the women who work for her are the same. I have been using her cleaning service for over 15 years, and will use her as long as I am in the area. Every week is a good week with Suzanna!!
Description of Work: Suzanna has been cleaning my home for over 15 years. She does a fabulous job. She is reliable, and is always on time. She is very detailed oriented and always checks before she leaves to make sure the job is done right. I would highly recommend her to anyone! She is great!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
COLLEEN B.
05/2012
3.0
house cleaning
+ -1 more
The cleaning service did a very good job of cleaning the first time they came to my house. We agreed that I would call them back a couple weeks later after returning from my vacation and we would set up a regular schedule of cleaning. I called several times but they never called back. I felt it was simply a waste of my time and my disappointed the company with these high ratings never got back to me to set up a regular schedule. I have since found another cleaning service that not only cleans well but is responsive to my calls
Description of Work: . cleaning of residence.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
4.0
$180
Thomas T.
04/2012
5.0
house cleaning
+ -1 more
We have worked with Susana and her team for four years, and so we can attest to her team's professionalism, dedication, thoroughness, honesty, and quality. We look forward to cleaning day because our home is sparkling clean -- our visitors always remark on how clean and fresh our home is, and it's due to Susana. They are prompt, polite, pleasant, respectful, thorough, and responsive. I can make special requests (for example, clean the fridge, focus on cleaning a certain room, etc), and the team also does special projects on their own initiative, such as sprucing up an area or cleaning picture windows. I feel that they know my house and take pride in making it look beautiful each week. We have never had any issues whatsoever with theft. We can heartily recommend Susana's Cleaning Service based on our long-term satisfaction.
Description of Work: Susana and her team conduct a full-house cleaning for us each week. They vacuum, dust, polish, neaten surfaces, load/unload dishwasher, empty trash, and change linens. They also accept special requests. They bring their own cleaning equipment. They clean our ~5000 square foot house in 60 minutes with a team of 4-5 persons.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Karen S.
12/2011
5.0
house cleaning
+ -1 more
We were referred to Susana by a friend for whom Susana also cleans. That was years ago and we have never had a moment's doubt that Susana wasn't the best housecleaner we have ever used. She cleans every 2 weeks and we have had her team do special projects occasionally. They have polished our silver, cleaned our porch before we open it in the spring and cleaned out all kitchen drawers and cabinets.
Description of Work: Susana has been cleaning our house for several years and we LOVE her. She employs terrific women who do a great job. Susana is VERY knowledgeable about cleaning all kinds of surfaces. Many times I have asked her advice about cleaning alll kinds of things around the house. She is also meticulous about cleaning every nook and cranny. Also, Susana is very easy to work with. She is very accomodating about making schedule changes for vacations, last minute things, etc.... She and her staff are completely trustworthy and we are delighted to have them in our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Ann M.
10/2011
5.0
house cleaning
+ -1 more
Susana and her team clean my house every 2 weeks and it is a god send and marriage saver! I went through three other service companies before Susana was recommended by a friend. She has cleaned for us over 10 years now, through two houses (including two years of construction/renovation) and two babies. There is nothing like coming home to a clean house after Susana and her team have been there! Susana herself supervises the team, ensuring quality and consistency.
Description of Work: All aspects of housecleaning, including windows, floors, underneath beds and furniture, indoor grill. She goes the extra mile by doing an occasional deep clean on kitchen, windows, refrigerator, etc. Price reflects 5500sqft, 5 bedrooms, 5.5 baths.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
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Service Categories
House Cleaning
FAQ
Susana's Cleaning Service is currently rated 4.6 overall out of 5.
Susana's Cleaning Service accepts the following forms of payment: Check
Yes, Susana's Cleaning Service offers free project estimates.
No, Susana's Cleaning Service does not offer eco-friendly accreditations.
No, Susana's Cleaning Service does not offer a senior discount.
Yes, Susana's Cleaning Service offers emergency services.
No, Susana's Cleaning Service does not offer warranties.
Susana's Cleaning Service offers the following services: Housecleaning, organizing, party set up/post party clean up and break down, interior window cleaning, spring cleaning, garage cleaning and organization, move in and move out cleaning