S & E Appliance Repair

unknown

I told the gentleman that my gasket on my front loading washing machine was torn. He was still going to send someone out for $59 for a diagnostic, I guess. It dawned on me that it would be silly for me to have him come out unless he had the part, since I would have to pay him $59 just to show up and leave again if he didn't have the part even though I gave him the model number of the machine. He then called the technician to find out if the tech had the part on my suggestion. The technician said he would have to pick it up at the warehouse and that he could come the next day and fix it for $295. I asked how much the part was because I had a hard time believing that a rubber gasket cost that much and could they provide me with a cost breakdown? I called back, because they hadn't called me back, and I had since discovered that the part cost $63 by calling LG service directly. LG service would come out and do the work for approximately $215 all in, but were not available to come out until a day later than S&E. I said I still wanted to go with S&E because they could come sooner, but, could they come down in price, because I couldn't believe that it would take the guy more than an hour to replace a gasket and that would equate to essentially $235 per hour for labor at the price the tech quoted. And... Could they meet me in the middle? The phone answerer said he still hadn't heard back from the tech and he would call me back. I waited several hours, but, needed to confirm that they were coming, or wanted to call LG back. I called S&E back and he said that (all of a sudden now) the part was not available after all and wouldn't be for two or more days. The moral of the story? If you ask the right questions then they don't want you as a customer? Ask them to break down the pricing for you. Ask them to tell you how much they are making per hour. I completely understand that they have expertise and should be paid for it. I was trying to be honest with them and would have appreciated the same back. I was happy to have them out to do the work. They just didn't want to come out, I guess. I suppose it is possible that the part wasn't available, but, I assure you, the gentleman I spoke to was very happy to tell me that the part was not available.