Water Heaters, Heating and Air Conditioning, Appliance Repair
About us
S & E Appliance Repair is a customer focused business. We pride ourselves on offering a competitively priced, fast, efficient, and reliable repair service with no hidden costs. We evaluate all customer feedback which helps us to ensure we remain focused on the delivery of a first class service.
Description of Work: I simply spoke to this company over the phone to explain the problem with our stove. I had checked on the cost of the replacement part and they wanted almost $100 more than Sears for that part. So we decided not to use them.
Rating Category
Rating out of 5
value
2.0
Sharla B.
02/2014
1.0
water heater repair
+ -1 more
I told the gentleman that my gasket on my front loading washing machine was torn. He was still going to send someone out for $59 for a diagnostic, I guess. It dawned on me that it would be silly for me to have him come out unless he had the part, since I would have to pay him $59 just to show up and leave again if he didn't have the part even though I gave him the model number of the machine. He then called the technician to find out if the tech had the part on my suggestion. The technician said he would have to pick it up at the warehouse and that he could come the next day and fix it for $295. I asked how much the part was because I had a hard time believing that a rubber gasket cost that much and could they provide me with a cost breakdown? I called back, because they hadn't called me back, and I had since discovered that the part cost $63 by calling LG service directly. LG service would come out and do the work for approximately $215 all in, but were not available to come out until a day later than S&E. I said I still wanted to go with S&E because they could come sooner, but, could they come down in price, because I couldn't believe that it would take the guy more than an hour to replace a gasket and that would equate to essentially $235 per hour for labor at the price the tech quoted. And... Could they meet me in the middle? The phone answerer said he still hadn't heard back from the tech and he would call me back. I waited several hours, but, needed to confirm that they were coming, or wanted to call LG back. I called S&E back and he said that (all of a sudden now) the part was not available after all and wouldn't be for two or more days. The moral of the story? If you ask the right questions then they don't want you as a customer? Ask them to break down the pricing for you. Ask them to tell you how much they are making per hour. I completely understand that they have expertise and should be paid for it. I was trying to be honest with them and would have appreciated the same back. I was happy to have them out to do the work. They just didn't want to come out, I guess. I suppose it is possible that the part wasn't available, but, I assure you, the gentleman I spoke to was very happy to tell me that the part was not available.
Description of Work: They were going to fix my washing machine.
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Service Categories
Water Heaters,
Heating and Air Conditioning,
Appliance Repair
FAQ
S & E Appliance Repair is currently rated 1.5 overall out of 5.
Sunday: 7:00 AM - 10:30 PM
Monday: 12:00 AM - 11:30 PM
Tuesday: 12:00 AM - 11:30 PM
Wednesday: 12:00 AM - 11:30 PM
Thursday: 12:00 AM - 11:30 PM
Friday: 12:00 AM - 11:30 PM
Saturday: 7:00 AM - 10:30 PM
S & E Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, S & E Appliance Repair does not offer free project estimates.
Yes, S & E Appliance Repair offers eco-friendly accreditations.
No, S & E Appliance Repair does not offer a senior discount.
Yes, S & E Appliance Repair offers emergency services.
Yes, S & E Appliance Repair offers warranties.
S & E Appliance Repair offers the following services: Washer Repair, Dryer Repair, Refrigerator Repair, Air Condition Repair & Install, Heating Repair & Install, Water Heater Repair, Stove Repair, Cooktop Repair, Oven Repair, Microwave Repair, Dishwasher Repair, Garbage Disposal Repair & Install, Dryer Vent Cleaning.