Rick’s Carpet and Flooring has been providing the very best in quality products, superior services, abundant selections and competitive prices for close to 30 years. Our commitment to your complete and total satisfaction begins the minute we meet you and continues even after your flooring has been installed. Everyday Low Prices We are committed to selling and installing the best quality flooring with Unbeatable Everyday Low Prices. With our no-hassle, no-haggle price guarantee, we can’t be beat! ** 1 Year No Interest Financing ** Eco-Friendly Products We offer a large assortment of environmentally-friendly products. From cork and bamboo flooring to Karastan rugs and SmartStrand carpets processed with corn oil, we can help you design a greener home. ** Specializing in Sanding and Refinishing Hardwood Floors ** Professional Staff Store Manager Jessica Willis has helpful, friendly, and well informed flooring professionals to assist you in choosing the best products and solutions for your individual flooring needs. Delivery, removal and installation by his professional flooring staff also help to make your total buying experience a pleasurable one.
Business highlights
37 years of trusted experience
Services we offer
Carpet sales and Installation, Ceramic Tile Sales and Installation, Hardwood Sales and Installation
Services we don't offer
We no longer do any work on counter tops, handyman services or roofing.
We were away on vacation and Rick's did an incredible job installing new flooring and stairs. They communicated very well during the entire process and made it very easy for us. We're very happy and would recommend.
Description of Work: Wood Flooring and Wood Staircase
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michele C.
02/2020
5.0
carpet installation, flooring contractor
 + 0 more
It was effortless. I contact Rick's less than a week before Thanksgiving. I informed them I was having family in town and over to our house for the holiday, but due to previous pet incidents I needed the carpeting/padding all replaced on the main level of my townhouse. For no additional charge they came within 4 days and did it all in one day. The workers were so studious it was unbelievable. They are hard-working and skilled at what they do. The final product looks amazing and I'm really happy I went to Rick's (a friend referred them to me). Good job guys and thank you!
Description of Work: I needed the carpeting on the entire middle level of a town-home replaced.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Beverly B.
11/2016
5.0
carpet installation, flooring contractor
 + 0 more
It went great. They came out to measure the space and give me an estimate, and we discussed options on some possible future work. They sent some samples to my home so I could finalize the color selection. The carpet came in within 2 weeks and I was able to schedule installation for the week after. Workers showed up on time and completed the job in a day. It looks and feels great! I did a little comparison shopping, and the price seemed in line with other options. And the people were all great to work with.
Description of Work: I had the upstairs of my house re-carpeted.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Jeff K.
09/2016
5.0
flooring contractor, hardwood floor
 + 0 more
Very well. Rick's Carpet came out quickly to do measurements; gave us a competitive price; and installed it very soon and competently. The staff (and the head guy, Jeff Puryear, were good to work with and listened and got stuff done. The floor looks like we had hoped and all was done well.
Description of Work: Replacing carpet with a good laminate flooring product in a downstairs family room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Herbert P.
09/2015
5.0
carpet installation, flooring contractor
 + 0 more
The service was fantastic, Ricks Carpet was punctual and they were very professional . When the job was complete the installation was clean and professional. Love my new carpet , and i strongly recommended Ricks Carpet for all your flooring needs!
Description of Work: Installed new carpet ,padding and tack strips as well as removed old carpet.
First day of floor installation was excellent. Foreman and two assistants worked well together as a fine efficient team. Second day not so good: stained wood that was supposed to go under furniture (and pointed out by me) was installed where it can easily be seen. One assistant workman installed a rough uneven edge next to a closet sliding door. I deemed this unacceptable. Foreman pulled up the work and redid it the following day. Designer did not order enough threshold stock, as it turned out, and did not specify installing a finished edge at entrance to the apartment. When I said the rough edge was unacceptable, foreman re-shaped and installed a substitute threshold, hinting that he would like more payment for this. Threshold between hall and den clumsily fitted around the door jamb molding. Corrected by a 1-inch piece of quarter round which doesn't really fit and looks clumsy. Foreman was excellent and responsible but in my opinion these faults are due to his not adequately supervising his assistant workman the second day. (He told me that it was his birthday and he seemed to me to be anxious to leave.) The assistant left without completing the join in the doorway between the installed hardwood and the carpeted bedroom. (Foreman said later that he forgot.) I called the office to state that it had to be properly finished, and someone came the next day to do it properly. The assistant works well and hard but seems to need specific direction when judgment is required and to have his work reviewed before leaving for the day..
Description of Work: replaced wall to wall carpet with engineered hardwood flooring in 3 rooms and 2 hallways
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$8,000
Steven N.
09/2015
5.0
flooring contractor, hardwood floor
 + 0 more
The sales staff was extremely knowledgeable, courteous, and responsive. The team than installed my new wooden floors came on time, finished when promised, and left my home as clean as they found it with every item properly positioned. I will definitely use Rick's again when I redo my bedroom floors.
Description of Work: Sold and installed new wooden floors in my living room, dining area and hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,900
Michael B.
09/2015
5.0
flooring contractor, hardwood floor
 + 0 more
The quality of the workmanship on the installation was excellent. The installation team was first rate. Office staff very friendly and helpful. But whoever ordered the product did not order the edge molding for the job. The install supervisor caught this within 2 minutes of arriving for installation. But that delayed the job for a couple of weeks while the molding was shipped. The team that sanded and re-stained the bannister was also first rate and did an excellent job. The match is really good. The finished job looks great and met all my expectations. One of my neighbors came over to see the finished floors and was very impressed. Both husband and wife are looking to do the same thing and said they definitely will consider Rick's for their job when they do it.
Description of Work: Installed wood floors on entire first level, staircase, and upstairs landing. Also sanded and re-stained existing bannister to closely match tone of new flooring.
Description of Work: I contracted with them installation of engineered hardwood flooring and carpeting. Due to sever water damage from to the cold weather and pipes bursting Valentines Day, 2015.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$9,500
Response from Rick's Carpet & Flooring
First and foremost, I would like to apologize for the improper handling of this installation that we did for this customer. We were in our busy season and our schedule was filled with our regular installers so we used a crew that came recommended and they let us and the customer down. [member name removed] recommended us to her friend because we did a very good job in her home. We removed that crew as soon as we were made aware that their quality of workmanship is not at the same level Ricks Carpet is known for . We have a field supervisor that can go to the job immediately if a customer has any concerns while their job is being installed. Rick's has been in business almost 30 years and we work hard at giving the customer the best service, selection and price. We are growing fast with two more locations in just the past 2 years and while keeping a good name in the community and getting referrals is important to us, keeping the customer 100% satisfied and happy is our #1 goal.
The sales people are incredibly nice. But once the deposit was made, everyone disappeared. When they finally scheduled a date for the installation, the crew did an excellent job, other than putting in the wrong molding. The carpet installation was really nice and seamless. The tile and grout look really crisp. Then it took 3 missed appointments and weeks before they came back to put the correct molding in. If you have time and patience, Ricks does a good job.
Description of Work: Carpet family room, bedroom, and tile the bar area and bathroom.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$20,000
James L.
04/2015
1.0
hardwood floor
 + -1 more
They say they have lifetime guarantee service, but when you actually need some repairs it doesn't come as they say. Before even taking a look at my problems, a guy from the rick's carpet and flooring started picking up mistakes that I might have placed on my floor and just visited later to prove it. When I visited the store to consult, store worker's first word was ' I already know what your problem on the floor is". My problems were planks having gaps, some hardwood area making terrible cracking sounds every step you make on. Some of planks are not evenly put together so that it rises up on the shared edge. Missing some wood buttons around staircases. I knew that wood shrink and expand by season and moisture but my floor had both problems of gapping ( much wider than your coins can freely roll on gaps) and edge rising for one dry season. I was willing to listen and discuss the season change but I didn't have a chance because I got blamed for my moisture level immediately. But for the problem of planks rising, I should have not had for my wrong moisture level because it is supposedly for rainey season according to his moisture theory. Then the guy changes problem pointing from dryness of season to my house structure problem that they didn't address when they install. Overall, they recommended to repair by charging me extra money and time for my 10months old hardwood floor because it is all weather and house structure problem (that they pointing out even before taking a look at my house) while they supposedly give me 'lifetime guarantee'. There was no way that they could possibly be wrong on their installation, and you have to expertly prove their installation flaws in order to process 'lifetime guarantee service'. Lifetime guarantee apparently wasn't my case. My 10months old hardwood floor is with cracking sounds, rising planks, missing wood buttons, and gapping problems, and I regret that I'm not an expert for my floor.
Description of Work: Install hardwood flooring for my entire 3 level town house. Foyer, main level, staircase. Kitchen, living room, family room.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$13,000
P D.
04/2015
5.0
carpet installation, flooring contractor
 + 0 more
Finished job looks excellent. Very good quality. There was a mix up with the incorrect border being ordered so it delayed installtion by about a week. But the finished product is beautiful.
Description of Work: Installed sisal carpeting on steps.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Carla P.
04/2015
5.0
carpet installation, flooring contractor
 + 0 more
It went well. Staff arrived on time and completed the job quickly. Carpet was exactly as we had ordered.
Description of Work: install carpet throughout the whole condo
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
amelda J.
03/2015
5.0
flooring contractor
 + -1 more
They were out ASAP for estimates, work was done perfectly, and I can't say anything negative.
Description of Work: They replaced the linoleum in my kitchen condo.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Rick's Carpet & Flooring
Thank you very much for using our company! Please use us in the future!!
Mary M.
12/2014
5.0
carpet installation, flooring contractor
 + 0 more
They did a great job. They were very quick and efficient. They were very polite and answered any questions. They cleaned up well after themselves. The carpets look lovely.
Description of Work: They re-carpeted my entire downstairs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Rick's Carpet & Flooring
Thank you [member name removed] for your great review. Please come in and see us again when you are ready for your next flooring project.
The estimator did a great job to ensure that everything was as we wanted it. We received a timely bid, and were given great choices. We worked with the salesperson to choose the best products for our house and were very satisfied with their offerings. They were in the middle on the overall costs, but their follow through and knowledge sold us on working with them. There were some delays in the scheduling of the work due to product delivery, but once they were on site, their work was great! I would definitely use them again. The wood floor installation is just beautiful and I couldn't be happier.
Description of Work: Took up carpet and installed wood flooring in two large areas of house, as well as carpeted the remainder of the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Response from Rick's Carpet & Flooring
Thank you (Removed Member Name), for the great review. We really appreciate you giving us the opportunity to earn your business. If we can be of any assistance to you in the future, please don't hesitate to contact us.
Stewart M.
11/2014
5.0
ceramic tile, flooring contractor
 + 0 more
It went well. The quality of the material + installation was good and the price was fair.
Description of Work: They installed tile.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Rick's Carpet & Flooring
Thank you for your great review Mr. (member name removed). We really appreciate your business!
Dorothy M.
08/2014
5.0
flooring contractor, hardwood floor
 + 0 more
This company is very courteous and competent, and they did a very nice job.
Description of Work: My hardwood floor was refinished.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Rick's Carpet & Flooring
Hello (Removed Member Name): Thank you very much for your kind words and taking the time to provide your review. We hope you will keep us in mind for any future flooring needs you might have.
Janine P.
08/2014
5.0
flooring contractor, carpet installation
 + 0 more
They were punctual and professional. They were also very clean and neat. They had competitive pricing. They installed two rooms of carpet and they were great.
Description of Work: They have installed carpeting.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Response from Rick's Carpet & Flooring
[member name removed]: Thank you for taking the time to write a review about our performance. We really appreciate the kind words. We hope that you will consider using us again for any future flooring needs you might have.
Tyler B.
07/2014
5.0
carpet installation, flooring contractor
 + 0 more
They were very professional. They were flexible with the date and time that they're coming. They were able to complete the job in one day so that was helpful. They did a really nice job. We're very satisfied with what we got. He was very helpful in showing all the options and working out the prices. I compared a lot of options and they were the best one.
Description of Work: We used Rick's Carpet & Flooring Showcase. They installed the padding and carpet in one bedroom. They installed their molding throughout the rest of my home which is about 1100 square feet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
William C.
05/2014
5.0
carpet installation, flooring contractor
 + 0 more
I think I got them from Angie's List; I think I got a discount from them. They were very good and very easy to work with. They came when they said they would. They did a good job and cleaned up very well afterwards. They are responsive and reasonably priced.
Description of Work: Rick's Carpet & Flooring replaced all of our carpeting.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
lucy H.
05/2014
2.0
flooring contractor, hardwood floor
 + 0 more
I am sorry to report that Rick's did a very bad job on my floor installation. I have used Rick's in the past for carpet installation and they did a good job. I hired them for this larger job based on that experience, and on the generally good reviews here (although I notice now that the hardwood floor installation reviews are not as positive.) Here are just a few of the issues: 1. The salesman I dealt with was so ignorant of hardwood floor facts and so sloppy and careless about details and scheduling that laying floor in three rooms of a small house ended up taking over 11 weeks. For five of those weeks, I was unable to use my kitchen, clean my clothes, use my furniture - basically I had to camp out, incurring substantial costs for laundry services, meals out etc - and a lot of stress. Rick's refused to compensate me for this cost in any way. 2. The salesman and the installation crews did not communicate well, causing me to spend three additional days away from my house entirely, incurring costs to lodge myself, child, and three cats. Rick's refused to compensate me for this cost in any way. 3. Rick's uses subcontractors, no matter what they claim. Of the three installation crews that came to my house, one frankly admitted to being a subcontractor, calling his "boss" (not a Rick's employee) when there were issues. Rick's basically wasn't able to tell this subcontractor what to do. Another crew stated, "We work for Rick's, but we work for ourselves too, so, you will have to wait an additional ten days for me to finish the job we have started because we have to do "our own" work first." This lack of communication increased the time the job took, the stress, the additional costs for food, lodging, and time missed from work. Rick's refused to compensate me for these costs in any way. 4. The final installer I dealt with did a job rated unacceptable by Rick's personnel in one room and smeared stain over a three foot square area on the wall, which Rick's personnel, again, agreed was unacceptable. Rick's compensated me for these errors - reluctantly and unpleasantly. 5. Some of Rick's customer service personnel are lovely and really tried to help. That is why I have not rated Rick's "F" overall. However, those that are in a position to make decisions are not. Here is a sample: Me: I feel you should offset $2000 from my balance, Here are the reasons... Rick's (interrupting): We don't offset. I don't care how much you feel you shouldn't have to pay, or your reasons. I might give you a discount, but I will say how much it is, not you. You take what I offer you, or you talk to legal.
Description of Work: Laid and stained hardwood floors.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$7,500
Dale L.
02/2014
5.0
carpet installation, flooring contractor
 + 0 more
They were very professional and prompt. High quality and excellent workmanship. I would definitely use them again. My only question/concern would be the price. I really don't know what it costs to have this kind of work done. They were working for about 4 hours and most of the furniture wasn't moved. The major wrinkles were definitely gone, but I am not sure if $310. is a good or bad price. But is seems a little bit high to me.
Description of Work: They re-stretched and removed the wrinkles in my carpet in 2 of my bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$308.7
Robyn G.
02/2014
5.0
flooring contractor, hardwood floor
 + 0 more
Even though I ultimately didn't purchase the flooring, I wanted to write a review because I was very impressed with Jonathan. He was very professional and knowlegeable, providing assistance and advice even after I decided I wasn't likely to purchase from him. He made numerous calls to research pricing and availability for me, and was always very responsive and patient. Yes, the prices may be higher than what you can get online, but I think it is worth it given how much easier and faster it is to set up delivery and return or exchange items if needed. I wish I had visited Rick's earlier in my decision process and will certainly not make the same mistake when it comes time to do my kitchen and bath renos. They have beautiful products and great service.
Description of Work: Jonathan assisted me in person and over the phone in getting pricing and delivery information. I did not end up purchasing my wood flooring from them, but I will absolutely make Rick's my first stop when I redo my kitchen and bath.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Stephen B.
02/2014
5.0
ceramic tile, flooring contractor
 + 0 more
They are excellent. They did a very good job. They had an excellent selection of carpets but we cancelled them in the last minute and put tiling. The work crew was very good and they spoke English which is a problem around here. The people in the showroom were excellent and had a very comprehensive showroom which you spend as much time as you need to with all the samples and I even went back a couple of times and I really liked them. The pricing was a little high but they are all high.
Description of Work: We used Rick's Carpet & Flooring Showcase. They put in some flooring for us, actually it was tile flooring.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Handyman Services,
Floor Cleaning and Waxing,
Countertops and Backsplashes,
Roofing,
Carpet Cleaning
FAQ
Rick's Carpet & Flooring is currently rated 4.3 overall out of 5.
Sunday: 11:00 AM - 5:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Rick's Carpet & Flooring accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Rick's Carpet & Flooring does not offer a senior discount.
No, Rick's Carpet & Flooring does not offer emergency services.
No, Rick's Carpet & Flooring does not offer warranties.
Rick's Carpet & Flooring offers the following services: Carpet sales and Installation, Ceramic Tile Sales and Installation, Hardwood Sales and Installation
We no longer do any work on counter tops, handyman services or roofing.