Quality Services, LLC

Review of Quality Services Pro It is with heavy heart that I write this review because I do not write reviews of anything unless I feel strongly, either positively or negatively, about the service that was provided to me. In this case, I am writing about my very negative experience working with Quality Service Pro, in Alexandria, VA. QSP provided renovation work to my townhome. I wanted three walls removed and replaced with two decorative columns to provide a more open floor plan. The work required rewiring of a few electrical outlets, dimmer switches, and the relocating of plumbing pipe. The reason I waited so long to write the review, was because I wanted to include the total number of dollars I ended up spending to fix the issues that were left by Quality Service Pro. It wasn’t until several weeks into the renovations that issues started to arise. The “electrician” on my build was a teenager who was not experienced in residential wiring. He created several junction boxes and used the wrong size electrical boxes which ultimately led to our house failing the first township inspection. I asked the company to make sure to send their electrician to the second inspection in case the inspector had any questions. QSP sent two non-electricians, who didn’t understand English, to the second inspection which I ended up failing for the second time. The inspector warned us we will be charged the next time we fail an inspection. The inspector was also very concerned about the quality of work being performed on my house and made sure to say so during the third inspection. Once the electricity was installed, QSP built the decorative columns which also housed the switches and electrical boxes. It is difficult for me to convey what a poor job QSP did on these columns. The electrical boxes were not centered on the columns, and installed right on the edge of the column. The holes that were cut for these switches were jagged with multiple cuts made into the wood. QSP also had to relocate a plumbing pipe from an interior wall to an exterior wall. When they replaced the section of flooring, there was half an inch “dip” in the floor that was clearly visible when the trim was replaced. Incidentally, the trim ended up being the wrong color and didn’t match the floor. I called QSP multiple times about the flooring and was told I would just have to deal with the appearance. When I said that was unacceptable, they finally sent out flooring experts who took one look at the dip and shook their heads in disbelief. Needless to say they were able to build up the subfloor and replace the wood floor in less than two hours. They also replaced some of the other wood planks that were hastily installed by QSP. Some of the cuts were so jagged, there were significant gaps between the floor boards. They also left giant gashes in the floor as a result of dropping equipment and tools from their ladder. Also, when they removed the protective sheeting on the stairs, the glue pulled the stain off my wood floors. When I had pointed this out to QSP earlier, they just waived my complaints off although when I asked them if this work would be acceptable in their house, they admittedly said no. After days of arguing with QSP about the (lack of) quality work, they agreed to give me a 10% discount (but didn’t offer to fix any of it). At this point I was so angry and frustrated with QSP, I just wanted them out of my house. They charged me $7000 for the work, but I spent more money to fix their mistakes. What I had to repair/replace: - replace 2 decorative columns ($1200) - sand and refinish hardwood floors ($4000) - cut out dry wall and replace plumbing pipe ($2000) As I said earlier, I only believe in writing reviews if the work was either very impressive, or poor. In this case, the latter. I am still very angry about the lack of quality of QSP’s work on my townhome, and am still paying to fix their mistakes on the house. For anyone considering employing this company, I would strongly argue against doing so and am happy to provide pictures of the issues I mention in my review.