Michael & Son Svc Inc

They were fine and professional but they were overpriced. They took care of her, there were no problems at all. The price was just really high.

All the information is contained above.

I have a contract with them. The reason that I like them is because I don't know anybody else for that type of service. There may be other companies but I don't have the time to search for them. I wanted peace of mind of knowing that I could call someone and be able to check. I moved in here a little over a year ago but I don't know anything or anybody here for that type of service. They said that they were annually going to check and do the maintenance for plumbing and electrical. The thing that I don't like about them is that they keep on selling you things by telling you to do something or the other. They have a list of things that they want to sell but I have not availed most of them. The only thing that I bought was the thermostat to check the temperature of the heating and air conditioning. I was happy with the person who was checking on the furnace and the air conditioning but the one that they sent this year did not do much but forgot to switch on the furnace. I did not know anything about that. Someone must have told me before but I did not know that I had to switch it back on. So, I had to call him back and ask for the first person that came last year as I liked his service very much. He told me that it was the only reason. When I called to tell them that the first person came and the air conditioning was not working. They said that I might be charged for it if there was something wrong with it but that was the reason that I got into the contract. I thought that parts were covered by it but they said that certain parts were not covered. The other reason was that they keep on changing the contract cover. If I had a way to find the other companies and be able to compare, then I probably would be able to try to make a different decision. I was happy with the technician that did the furnace last year and he came back again this year because I particularly asked for him. I would use them again in the future as I don't have a choice.

Only received an estimate for work to be done in December 2011, if possible.

Complete waste of time. Introduced delay in project.

I think I covered everything in my comments above.

They were very friendly, but they are very expensive. Their guarantee is only good for 1 year, especially the plumbing guarantee. I will consider using them in future.

Greg reviewed our current electrical system, provided with estimates on alternative solutions describing the advantages of each. He worked with us to find alternative solutions to the problem. Because we had a hot tub in the sun room, Greg recommended installed new circuits for the sun room, and the freezer, with appropriate protected circuit breakers. The job was done as promised in one day, with a very professional look.

The company could not provide a singler estimate for all of the bathroom remodling but instead required me to make 2 appointments with 2 departmnenbt and to get the two estimates in the morning they would charge a $49 fee. Unacceptable. i delcined.

The tech showed up, slightly late, but no big deal. He had no idea how to repair/replace the bib, so I suggested cutting it back to the inside of the garage and putting a spigot on the inside wall - not ideal, but I could live with it, or so I thought... For roughly 30 minutes of labor and a $15 Home Depot spigot, he quoted me a price of $600!!! I told him he was out of his mind and I would do it myself. He immediately dropped the price to $325 - still way, way too much for this task, but I was busy and just wanted it done. When he came to show me what he had done I almost called the cops. If any of you have seen those "There, I fixed it!" emails going around - this was EXACTLY like something out of those photos. He installed used parts, rusty screws that weren't even driven all the way in and 3 hammered-off-to-size scraps of wood as brace material. I can't even look at it, let alone ever use the thing. I went down to the basement and turned the water off to the spigot until I can find the time to do it correctly myself. I hope the pics I will try to attach make it onto this review. If they do, they will speak volumes... Follow-up: I called the company on 2 occasions to speak to someone about how dissatisfied I was about the work and never received a return call. I called a third time and was put through to someone who answered the phone like this, "Can you hang on?" Before I could reply, he had switched back to whatever it was he was doing before my call was put through to him. I remained on hold for over 9 minutes and finally hung up. Enough.

Didn't go. I have another electrician coming.

The tech showed up late for the design appointment and never returned a price quote or availability.

The two electricians that came from the company were very professional. First, they laid a company doormat down and wore blue booties over their work shoes, although I insisted it was not needed, the still wore their booties. They kept me informed every step of the process on what the problem was, what was needed to fix it and the pricing. I am very pleased for the work they performed and even more grateful that they found a potentially dangerous problem. I highly recommend this company and I plan to use them for all my repairs in the future.

We are planning for an eventual kitchen remodel and wanted to move our existing powder room to allow for more space in the kitchen. The company provided us with an initial estimate of $2476 to relocate our existing plumbing (water, vent stack, and sewer drain) from the existing powder room to the new powder room, adjacent to our dining room. The distance between the old and new powder room is approximately 3 feet. When the plumber came out to give the estimate the walls were already demolitioned and ALL the pipes were exposed providing clear access for the plumber to see what needed to be relocated. About half way through the job, when asked about his progress, the plumber claimed that he did not know the water line was to be relocated, although he wrote it on the initial estimate and then he pointed to another pipe which I believe he called a water riser and said, "It will be extra to remove this." He stated he was planning to leave that in place and that it was not a part of the estimate. He also stated that he intended to cap the existing sewer and water lines that sat in the middle of our kitchen. When we received the initial estimate he verbally stated that he would "...take care of all the plumbing and relocate everything". Thinking we were careful we had him write down what needed to be done. In the end we were victims of a bait and switch tactic. The plumber knowing were were not aware of all the plumbing terminologies carefully excluded certain plumbing items. When he had all the plumbing taken apart and water leaking on to our basement floor, mind you, he decided to add on an additional 1400 dollars. The only pro is that the job was professionally done, however if I would have known upfront the cost I perhaps would have chosen to either not use this provider or done something on a much smaller scale. BTW, the plumber had to keep rescheduling to finish. He started the job on a Friday and then returned the following Tuesday. He left a pipe leaking that entire time causing our floor boards to get wet and water to pool on the basement floor.

My septic alarm was going off and they said for them to come out it was $29.00. My septic alarm was going off and he came and didn't even have a flashlight or ladder or anything so he couldn't do the diagnostic. He had to use MY personal tools. He called a truck to pump out our septic. I used to pay $220 to get my septic clean, before he started he said it was $450. I showed them the receipt from the last time and he lowered the price to $220. After it was pumped out he didn't even check the tank like he should have. I asked him to do it and he said it would be $900. I told him that was outrageous to be in the tank for 10 minutes and didn't use any tools down there so I'm not sure what he was doing. He didn't give me any information as to how I can get my septic pump fix. No serial #s, no model, no nothing. I called his company and told them I'm not paying $900, they told me I could pay $700. They gave me an invoice and it sounds detailed, but all the information seems to be off guessing what he saw when he was in the tank because he had no tools. I'm not refusing to pay, but to charge me hundreds of dollars for 10 Min of not using any special equipment and not giving me any specific information as far as what model my tank and pump are, is outrageous.

My first surprise was to see that they used subcontractors which wasn't my expectation, specially from a company like M&S. The guys were courteous and I was able to get the full story from them because I am a native spanish speaker :) In the same maner I was able to understand how much mark up price I was paying just for the M&S name... but at the time I trusted that was fine, I was paying a lot more because I knew they would take care of me if there were any issues and because of the warranty (I was naive and didn't do my research comes out that 1 year of warranty on roof workmanship is NOT the standard at all and thats what was on paper). The M&S project manager was in my house 2 times to check on the sub contractor's work, of which one was to make sure I gave him the last payment, he didn't check the progress of the work in detail, I had to do that my self as much as I could (got on the roof and everything) and with my limited knowledge of roofs, of course I must have missed something, or the subcontractor overlooked something important because this came up later. A year and 5 months later... the roof is leaking in the room that is destined for my newborn girl, and some of the issues that were supposed to be taken care of I reached out to them for help, explaining my situation (the baby was born a few days before I called) the sense of urgency was not taken seriously, I was told I was going to be called back a couple of times and never happend, instead they were very clear in letting me know that my warranty was for 1 year only on the labor/workmanship and that only the materials had 25 years of warranty which was from the manufacturer.. so even if the material was the problem (which rarely is) they would still come and charge me for any repairs, including charging me for the inspection and estimate, in other words like a completely new project. Meaning, it made no difference to them, the fact that their brand new roof replacement lasted me such a short time and is leaking (with no aparent damage from an external agent) is really unacceptable, I cannot come to terms with the fact that a company like M&S can take no responsibility saying its out of warranty on a roof job that is so recent. I started looking for a new roofing company and most of them actually give way longer workmanship warranties and have no subcontracting. (see more updates below) Conclusion, paying the extra for the "confidence" factor the M&S was supposed to bring me, was pointless... I could have gotten the same job done with the same (or better) quality for 3 times less. Right now I am looking for a new roofer to come fast and fix this for me that really cares about quality and who really takes their commitment to consumers seriously. UPDATE (9/27/2011): I have consulted with various other roofing contractors/companies, not only the warranty factor is agravating given the fact that the standard in the industry for a roof replacement is at the very least 3 years (I have quotes from companies that give 5 to 10 years as well) but they have very diligently pointed out to me how the ridge vent that was installed was the lowest quality (cheapest) but it was also not the proper one for my roof. On top of that it appears to be one of the origins of the leak. Additionally, the flashing they did in my chimney is inadequate and probably is leaking as well. Water sits in the edge of the chimney, back then they told me that was OK and that there wasn't much else to do, but it comes out that is NOT OK and actually they should've installed a "cricket" to deviate water from the chimney edge out, again they subcontractor took the quick way out and did not do this either. In summary: - a new leak due to improperly installed ridge vent - failure to replace all bad plywood pieces and in consequence not addressing all leaks and accelerating new shingles decay. - improper replacement of flashing in the chimney postponing the existing leak and the list goes on... UPDATE (9/28/2011): I contacted directly the owner of M&S to see if this issue was something out of the ordinary and seeking his help in resolving this issue. He has been extremely responsive, immediately after I sent the letter to him he replied and assured me they would take care of this. Today he called me personally this morning and again reassured me I would get what I paid for and fix this for us. I appreciate a lot that he is taking care of this and shows that he really cares about his customers. I'll update this post again with the outcome of this experience. UPDATE(8/15/2012): Winter has come and gone, spring and summer have come and almost gone... after my talk with the owner, he had the guy who was in char in my project back in 2010 take responsibility and fix the issues in the roof. They came, did some of the fixes the other roorfers had recommended (specifically and more importantly replacing the ridge vent with the adequate one. But they did not do anything about the bad plywood pieces or the flashing. Never the less, the leak has not come back. They told me to try it over the fall and winter and make sure it was gone. In deed it was fixed, and then I called them because they had committed to fix the ceiling dry wall that was affected by the bad job. The person in charge was no longer with the company, yet he was extremely decent and professional and came and had one of his guys (in his new company that he started) fix it for free. So in overall this was a positive experience, although next time I will probably go with contractors that are specialized in that particular job to avoid issues like the ones i had... I have updated some of the scores, but cannot in good conscious change the scores around price and quality.

My 10 year old builder grade air conditioner stopped working Thursday of last week. I called several places who put me on their schedule for Monday to Wednesday of this week. I then found Michael and Son and called them. They were able to get a technician to me the following day (Friday). Their evaluation charge was $89 which was less than the other companies I called were charging. The technician arrived on time and fully evaluated my system. During this evaluation he showed my wife the items he looked at. He also got my air conditioner working. He told us we needed a new system and answered all our questions. He gave us three prices from $4000 to $8000 for different systems. The interesting part is he did a great job of convincing us we did not need anything but the lower priced system. No pressure to buy the higher priced units. Michael and Son charges a flat rate for their job so there were no hidden fees. I was on the fence about this deal but became convinced when the technician said he lived near us and he would personally come out to get our old air conditioner working again if it failed before the install of the new unit. He even gave us his phone number. The $89 fee was part of the new installation so we did not have two charges. He even said they would move the unit away from the window where the builder had placed it (which always made me mad). The installers showed up on time. The covered the floor area they worked on. They removed all the trash when they left. Everything was very professional. The techs took pictures of the job before and after installation. No tricks, no surprises. Everything works well. I am a happy customer and will use them again. The only thing I missed in the estimate was the actual model numbers of the equipment they quoted. It was a more general quote with features, not specific models. I was nervous about that over the weekend when I did some price checking but the crew showed up with quality parts that were exactly what they had promised.

On time for estimate - check Specified materials and possible causes for additional cost - check Began on date/time promised - check Performed all work within estimate provided - check Met deadline for county inspection - check (and worked on the weekend to accomplish it!) The boring machine broke down on Friday and there was no "gee we're sorry, see you Monday." The equipment was there on Saturday, and they worked till the promised work was complete. No mention of rescheduling the inspection. Clean-up and condition at time of completion - Excellent! Replaced sidewalk that had to be removed to do the work - yep, and I didn't expect that! Estimate - Wednesday Contract signed - Thursday Work began - Friday Work completed - Monday County inspection - Monday This is a family business, and it is obvious to me, with family integrity and commitment. That is so refreshing.

I called to set up the estimate appointment. They were very polite and able to accommodate the date I requested for the estimator to visit my home. The woman on the phone explained the $29.000 dispatch fee that is charged to look at the job The estimator came out to the house to see the job and collected the dispatch fee, telling us we would have the estimate in a day or two. (we had two other contractors come out prior to Michael and Son and both submitted bids by the end of the next business day so this sounded like a standard turn around time). After 9 days still no estimate, I called and was told it had not been prepared and they would call the estimator, get it typed and get it to me the next day. Since they apparently did not have an interest in bidding the job I told them not to bother prepping the bid and requested a refund of the dispatch fee, as my check had already cleared. After an extended time on hold I was told that they would send a fund check. Over the next 8 weeks I called couple of times asking about the status of the refund. Each time I would hold while they checked on it and then was told I would get a call back. Finally I received a check from Michael and Son today, refunding my dispatch fee.

Very disappointed. I am no better off than before the tech came out, and now I will have to find another plumber. *UPDATE: Although I appreciate the company's willingness to make me a satisfied customer, the competence of the second tech, and how quickly he worked without lecturing me, made me realize that because it's a large company, the techs are going to vary dramatically. While I'm happy with the service ultimately provided, it was a headache to get here and I still don't fully understand the pricing structure. In the future, I think I will seek out an independent plumber who works in my neighborhood. Although they might not always be the most reliable, it's nice to build a relationship with someone so you are able to trust their pricing.

Overall- I never received any service from Michaels and son and my wife and I both missed a half days work for an estimate we never received. Very disappoint in this company since they had received high mark on Angies list before!!!

Michael & Son was extremely helpful in restoring our home's air conditioning system. They came almost immediately after my initial phone call (this is the first time we have used this company), had a uniformed serviceman come, and identified the problem in less than an hour. He was very courteous, very helpful in explaining options, and took care to keep the home clean (wore protective "booties"). The air conditioner was low on coolant. The serviceman cleaned the filter (it is a washable type, permanent filter), located & fixed the leak, and restored the unit to working condition. As a result of the amount of dust on the filter, which is cleaned each month, we scheduled a full house duct cleaning for the next day. This was performed with equal satisfaction, and the house is back to normal. We are so pleased with this company that we will now use Michael & Son as our regular service company.

Very well. on time and very nice. They did a good job!

I've used Michael & Son for plumbing and HVAC (I had to buy a new system two years ago). Their workers have been friendly, COMPETENT, and prompt. It's not the cheapest work in the world, but when I got quotes on the HVAC system, they were the middle of three -- so not the most expensive either. I have been very happy -- keep trying more of their services.

They are excellent. I have nothing but great things to say about them. They are very responsive to phone calls.