Merry Maids of Alexandria

This service did not go well. I was surprised as I had used 2 other Merry Maid franchises for many years successfully. The franchise owner met me for the initial appointment where I paid in advance after we agreed to expectations. That was a mistake. The cleaning team did not do everything that I asked, and they did not do a good job on what they did focus upon. The screened porch was not touched, the kitchen sink was still dirty, dust was still on surfaces in several rooms, just not a good job. I called them back to come, and they did, but clearly they need better training and supervision. I do not recommend this particular franchise of Merry Maids.

They have been cleaning my house for four months now (on a monthly basis). Three of the four times, I have been very pleased with the overall quality of the cleaning. Only once would I rate the quality as less than "excellent"...missed dusting a piece of furniture in the kitchen and the floor on the main level wasn't cleaned well. Since these were minor things, I did not call the company to come back even though they stated repeatedly that they would send someone to take care of missed things any time. The owner/manager of the office I use is very responsive and professional - I get reminder calls the day before, which is helpful especially since they come only once a month. The cleaning crew isn't always the same but everyone who has shown up has been very professional as well. I would recommend Merry Maids.

They are very dependable and reliable. They do generally a good and satisfactory job. I’ve been using them for the last six to eight years. I would use their services again in the future.

I've used Merry Maids for well more than a decade and am generally pleased with the work they do. General cleaning is well done, but sometimes the details aren't quite as I would hope. Cleaning around the baseboards and dusting hidden surfaces could sometimes be more thorough. They seldom wipe down the kitchen cabinets or the refirgerator handles or clean the smudges on the doors. They also have a difficult time making the bed well (pulling the fitted sheet down over the mattress), although in their defense it's a king-sized very heavy mattress. That said, I continue to use them as I believe they are a good value and it's wonderful to come home to such a clean house on the days they have been there. They are scupulously honest and trustworthy; the cleaning teams are always friendly. The office personnel are always pleasant and helpful.

We have used them for a number of years. They come every 2 weeks. They don't go into to much depth while they clean. Their work is satisfactory. They are polite and careful. They are willing to do extra things if I ask them. They do a reasonably good job. Their price seems reasonable.

They did overall cleaning, and we were pleased with their attention to details and friendliness. We liked their service. They were very thorough. They did a good job. We had a little bit of confusion with the follow up though.

It went well for 7 out of 8 years. Then it declined. I had a list we agreed upon, in writing. They leave so many things untouched. Every time I check under the rim of the toilets, it is disgusting. The shower heads are dusty! On the coffee table, I even found the arc of the swipe where the swipe was clean and the area around it was dirty. Streaks on the counters. Dirty towels on the floors lying wet after they leave. Rugs not put back. Rarely get the microwave clean, grimy on the outside and streaked. Rarely clean the door lintels. Found the fireplace mantel dirty. I mean dirty. Cobwebs not removed from a corner in the dining room. They sort of clean the kitchen sink, by which I mean the garbage disposer metal rim is grimy and the strainer is greasy. Do not wipe out the kitchen trash can after many requests. They don't dust lamps, the top of the leather couch, the top of the headboard of the bed, or get the dog hair from under the headboard of the bed. All you need to do is take the vacuum cleaner attachment, bend down, shove it up underneath, and it comes clean. Found bits of tissue the dog ripped still lying on the carpet downstairs, but the dog had been at the groomer, so not done by the dog after the maids came. Meaning, they gave no effort to the expanse of carpet downstairs. I could go on and on. I tried to work with them to get them to up their game. All I got was an earful how 80% of their clients were happy. So I'm in with 20%? Wow. Not worth the money.