Master Bathrooms LLC

To start the project, I put a deposit down, paid for materials, and also paid for demo of the old tiring work that was already there. They didn't show up on the correct day they were scheduled to do the job. They showed up a day late, and were supposed to work through the next weekend, and did not. They had brought in a whole bunch of supplies to my home, and just left them on my front porch. I was not home a day or two when the work was being completed, and it was clear the work was not being done. Once they started the work, they ended up not cleaning up after they were done, and dumped stuff from the project in my yard. They also hired a subcontractor to do the tiling work in my shower, and it was not done correctly at all. It seems as though the cuts were not even on the tile, and the grout lines were all over the place. After I started looking into the tiler more closely, I found out that he did not have the correct licensing to do the work. When I approached Mr. Messenger about my concern with the work that the tiler was doing, I was the told that he worked for Master Bath LLC. I informed him that the tiler was no longer working for me. I then asked the tiler to leave, and he walked out my front door, and then tried to barge his way back into my house. Mr. Messenger did come back to my home, after the confrontation with the tiler. During the time that had passed, our electricity had gone out. He still continued to try and fix the work, but I eventually told him to leave as we did not have electricity. He then came back and asked about the tools, and I let him know that the worker took everything. He also came back later that day, with a policeman. He brought the policeman to my home because he thought I still had his tools, which in reality everything that already been taken. He has since sent me another bill for trash bags and 'extra' work he said he did. At this time, the bathroom is still not finished. I have been able to have a new toilet installed, and have had to hire a new contractor and electrician to pick up the mess that was left behind. I would not recommend Master Bath to anyone looking for a bathroom remodel, as he caused me so much frustration.

Contractor was great; followed all permitting requirements and did all work in prompt manner. Much appreciated!

The employees were professional and did an excellant remodel on both bathrooms. I would say that the price was excellent for both bathrooms since they were completed with marble title and this was a little more time consuming (labor intensive). They enjoyed their job, were punctual and kept the work place clean as well as organized. I am completely satisfied with the work on both bathrooms and would highly recommend using Master Bathrooms. Jason Messenger gave a complete picture of the completed project before the work began and was true to the price quoted.

Following our bathroom renovation 6 months earlier, we had Master back to upgrade our aging hot water heater to a larger unit that better supports our family of 5. Jason actually took care of the replacement while we were away for a long weekend, which made things pretty seamless for us. We returned to no evidence that a contractor had been there, and plenty of hot water. Quality work at a fair price. Again - what more can one ask from a contractor? It has now been 6 months and no issues - and still plenty of hot water.

Jason and his work crew provided great service throughout the entire engagement that took about 2.5 weeks to complete. We have 3 small children and the entire crew was polite and respectful at all times. Ripping a 40+ year old bathroom out is a messy proposition to say the least, and Master did a nice job keeping things pretty darn clean. Based on my experience, I can't fathom the issues encountered by a previous poster. It has been 1 year since the job and we are still very happy. Solid work at a fair price - what else can one ask from a contractor?

From the very start I could tell that Jason was different than any other contractor/service provider than we have ever delt with. We were referred to him by a good friend and called him to get an estimate on remodeling our master bathroom. He was very responsive to our request, some of the companies that we got estimates from were a complete joke and I dont know how they are even in business. He came out and met with my wife and I and as we talked about our plans, we also asked him to give us an estimate on completing our basement remodeling project (which has been going on for some time, we had a really bad experience with a previous contractor and the job never got done). Jason took so much time with us in walking through every aspect of the job and held our hands through the whole process. The crew were always clean and well spoken, they cleaned up every night in detail and were fast and efficiant!! Im not sure why the previous person had such a problem with the tile, that was one aspect that was surprisingly simple and perfect. His estimate was a lot less than two other larger companies and i cant say enough about how well the job get done!! SO HAPPY!!!!

We had been struggling to find a master bathroom remodel contractor for a very long time and requested an estimate from Master Bathrooms, LLC. The estimate took an extra week or two over what was promised, but when it arrived, the price was much more reasonable than our other estimates so we decided to sign the contract. When the appointed start date came, the crew of four showed up reasonably promptly. The initial plumbing rough in, carpentry and electrical work (the electrical work was subbed out) all went well and as planned. There were no real issues at this point. All work was done to code and passed all county inspections. The troubles started as soon as the tile work began. The first part of the tile work was the shower pan. This went in on time, but that is about all the good I can say about the shower pan. When I inspected the shower pan the next day it appeared to be somewhat "wavy". I did not make any comments at this point because there was no grout installed and I thought that the waviness was due to the thin set that showed between the 2x2 tiles. It was not until later when the wall tiles went in that it became very obvious that the shower pan was in serious wave trouble. At one point under the shower wall, there was at least a 0.5" gap that no amount of grout was going to make it look good. Part of the shower pan was a 4 inch threshold that was put together in two pieces meeting in the middle. The two pieces together were too long for the space, so they both needed to be cut. The tile installer cut both of the pieces at least half an inch too short, so that there was now a huge gap on both sides. They offered to fill the holes with drywall mud, but I could not see any way that it would look good. In addition, where the two pieces met in the middle, the pieces did not line up properly. The tile guy tried to blame it on some phantom "someone must have stepped on it", but no one came anywhere near the threshold besides the crew. Since the threshold did not have any support below it, it is more likely that it just sagged over night, but it still looked bad enough that it needed to be replaced. Later, when it was replaced by another company, the new company discovered that it was also a half inch out of level. This would have made installing a shower door nearly impossible. The next part of the tile job was the main floor. This portion included installing a heated floor mat below the tile. The 18x18 travertine tiles were installed in one day, and on inspection the next day, there were clearly issues with the floor. First, there were at least three corners that were raised above the rest of the floor. This lippage was enough to make those sections look bad and enough that one might hurt themselves in their bare feet. Since the tile was travertine and there was a heated floor below, it was decided that these corners could be sanded down to make the floor even. This turned out to be a huge ordeal since even the new company could not sand it down and I ended up doing the work myself. While we were inspecting the floor with the new company another tile was found to be sticking up at least half the thickness of the tile. There were also at least two pieces that were not cut properly and did not come close enough to the wall, so that the edge would be covered with the base molding. Fortunately, it was close enough that a small grout line would fix the issue. While working on the main floor, the door jambs needed to be cut so that the tile could fit underneath. However, he cut the door jambs half an inch above the tile so that there was a huge gap above the tile that had to be filled in with new door jamb material. Not only that, but his “effort” was wasted since he did not even cut the tile properly to fit underneath the door jamb and it had to be filled with grout anyway. After the floor was completed, work on the back wall of the shower was started. The back wall consisted of 12" sheets of 1 x 5/8 tile. The work here was sloppy, and there were clearly wavy sections and tiles that were sticking out. Due to the type of adhesive that was used it was fortunate that the waviness could be somewhat corrected. However there are still tiles that are sticking out and do not look good. The next section that was completed was a bench/step in the shower that steps up to the bathtub. Since this bench is in a wet area (the shower), one would assume that the tile would be sloped so that the water would drain into the shower pan. I specifically asked the question "Was the bench sloped so that the water will drain?" and received an answer "Yes we sloped the tile." It was not until we started to use the bathroom that we found out that it was sloped the wrong way and a puddle of at least 1/2 inch of water is created that needs to be cleaned up with a squeegee after every shower. The final section were the shower walls. I am not certain what the tile guy was thinking, but he put the tile up with "thin" set, but made the "thin" set at least 0.5" thick. One might think that this was to account for any waviness or out of trueness in the walls, but there was a clear bowing in one wall after the tile was installed and the thin set/tiles were causing the walls to be even more out of true rather than making the wall more vertical. The tile guy was going to Home Depot almost every single day to get more thin set because he was wasting so much on making it extraordinarily thick. And as far as I could tell the tile guy was hiding additional end of the day wastage from his boss. I took the trash out one day and found at least three 5 gallon buckets more than half full of wasted thin set. Clearly he could not plan far enough ahead to have only a small amount of wastage at the end of the day. The thickness of the wall doesn't really matter until you get to the exposed edges. Since the top was going to be exposed, I suggested to him that he try to make the thin set thinner there. I fully expected him to "ease" the transition from the very thick wall to the top portion, but instead he went from .5" thick to 1/8" thick in one fell swoop. This caused a big ledge to be created in the wall. In addition to the thick walls, there were several tiles that were not cut correctly causing jagged edges and/or excessive gaps around the niches and the bench. There was an outside corner where half the tiles did not line up with the corner. We asked him to fix the problem, but he kept making excuses as to why he should replace a perfectly good piece instead of three other pieces that did not meet the corner of the wall. When we attempted to speak with him about replacing these pieces, he began pointing to the good piece with his foot (kicking the tile in the process). We asked him to stop kicking the tile and he stormed out of the room, which led to a shouting match with him. At one point it was pointed out to the owner (who is also the plumber), that the shower valve trim would not fit since the wall was so thick, and he brushed this off saying that it would work. After terminating the job, I had another plumber come out and check the trim and sure enough it needed to be redone. The entire tile job was just one excuse after another and "we can fix that by sanding it down or filling it with drywall mud." They made the claim that the tile guy had 19 years of experience, but anyone that had 19 years of experience and did this poor of a job either did not care, or was incompetent. I was going to rate the company higher, because the cabinet and other carpentry was very good, but with having to hire another company to replace the shower walls, threshold, and shower pan, as well as having to redo the shower plumbing to make the trim work, has resulted in this company receiving a failing grade.