Mailbox Xpress Inc

Our condo association's mailbox post broke in a violent thunderstorm. We had a locksmith neighbor cut off the broken part and place the mailbox back on, but the post was too short for USPS regulations. I called Jim on a Monday, and I emailed him photos of the problem. He indicated he could do the job within the week, and for $350. We (the condo board) were all very happy with the quote. I couldn't believe what he told me when he called back to schedule the repair the next day. Jim told me that the job would actually cost $50 LESS than the quoted price! All because he found a post he could re-use instead of ordering a new one. I was astonished! Jim coordinated with USPS, and he came out on time to fix the mailbox. He worked with our dinosaur of a mailbox and replaced the post. He actually drilled into the concrete to put the new post in, and now, within a week, we have a mailbox our USPS carrier won't have to break his back on. Thank you, Jim! You were wonderful, it was a pleasure working with you. If / when we are in the market for a new mailbox, you will be the only person I call!

Service was excellent - Punctual and efficient. Would highly recommend to friends and neighbors.

I contacted Mailbox Xpress after reading Angie's List reviews. Jim called me back the same day, came out the next day and replaced our old post and mailbox. He was very responsive and professional, and did quality work.

Jim did a wonderful job replacing my mailbox. He came the next day after I contacted him. Jim was very personable and professional and exacting in his work, making sure things were perfectly done. He didn't even disturb the flowers planted around the box! The post and box were high quality. He really enjoys what he does and wants to make sure the customer is happy. I will recommend Mailbox Xpress to my friends and neighbors, and would definitely hire them again if I needed to. However, I'm sure this box will last a long time, barring any mishaps. I really look forward to going out and picking up my mail now. Thanks, Jim!

He was driving by this spring 2013 and noticed we had damage it. He came back the next day and fixed it and repaired it for free!

Talk about customer service! James really loves his customers, and especially his Angie's List people! I have never encountered a more caring and attentive service provider EVER. I was so surprised, I mean we are talking about mailboxes, and so at ease with James taking care of us. After James installed our temporary mailbox with about 12 hours notice, we ordered a gorgeous Whitehall Chalet mailbox in bronze through his website and he gave us a 10% discount code because we were an Angie's List member. The mailbox, as warned by James, took about 3 weeks to come in. Totally worth the wait - we have custom address plates on either side of our mailbox- no ugly stickers here! The mailbox is literally the best looking one in the neighborhood and James set it up beautifully. Mailboxes are definitely something you can do yourself, but you can see the difference with a professional like Mailbox Xpress installing it. I know we'll be telling everyone in the neighborhood who installed our mailbox and I've already given out one referral in less than 24 hours. There was an issue with a bolt/hole placement (manufacturer's fault) that I honestly would never have noticed, but James is so comitted to quality, that he's getting us a replacement part and coming back to install it in a few weeks. I am in awe of his integrity as a service provider! If we ever have a need for a new mailbox, I'll be calling Mailbox Xpress and I will absolutely insist that my friends and family use them!

It went very well. I was very pleased.

Mr Hughes arrived the day he said he would. Very friendly and pleasent man. Went to work right away digging out the old post.. Moved the hole for the new post closer to the street because the old one was too far into my property and the postal service kept pulling the older one closer and it had been leaning. He worked fast, did a great job lining up the post and new box and carried the old chopped up post and box back up to my home and garbage. Very professional man and nice to do business with.

Ordering a new mailbox/post via their online website was easy and Mailbox Xpress did a great job answering my questions via email. We were pleasantly surprised to see Jim 2-3 weeks earlier than promised with the new mailbox and he did an outstanding job with the installation with a total focus on client satisfaction. We highly recommend Jim and Mailbox Xpress!

As soon as my special order mailbox was in and I was available, it was installed without delay. I was impressed with patience of owner Jim Hughes and him working with my crazy schedule. He provided many helpful hints on quality products for the type of mailbox I desired. I am very pleased with my new mailbox?

When I first call June 29, 2013 Jim was very responsive. I sent him 6 pictures of what my mail box and post looked like. He looked at the pictures and quoted me a price. I told him I was going to be reimbursed by the shipping company whose truck hit my mail box and post. To date I have not been reimbursed. Jim was going to use one of his posts and ordered the same mail box. He was going to reuse the house number that exists on the post. Jim came out on Sunday, July 14, 2013 to do the work. He refused to do it and refused to take any money from me. He said I need to find someone else to do the work. I am an extremely disappointed customer. I will never call him or recommend him to anyone.

Earlier in the day, I went to Home Depot to shop for a mailbox and post. I did not like the selection that they had. There were plastic mailboxes and cedar wood posts. Also, I was uncertain if I would be able to install the new post in concrete. it seemed easier to hire someone. I looked over the selection of mailboxes and posts that they had on the website. The selection was better than Home Depot and it included installation. I hired and Jim. He came over quickly and put up the mailbox and post that I ordered. I was satisfied with the fast service and not have to worry about putting up a mailbox myself. He did a good job.

This is the second time that we have used Jim Hughes and both experiences have been excellent. Thanks Jim for your outstanding service.

I first contacted Jim via his company website. Within an hour, he had phoned me back to discuss the job. The very next day, he showed up (as promised) to remove our old mailbox/post and install a new one. He was extremely easy to work with and he delivered and installed a beautiful new unit. I am extremely happy with Mailbox Xpress and can highly recommend them to other Angie's List members!

The provider was extremely responsive and helpful, did an excellent job.

Jim and I play phone tag a bit because he knew what I needed, he came and did the job and called us for payment later. His go getter attitude made things easier on us it was great.

Installed new mailbox after its arrival. Noticed that the base was cracked and replaced base the next day.

I came home at 5 PM on a Saturday to find my mailbox broken off its post and completely destroyed, apparently by some passing vehicle. I immediately checked Angie's List for a local company that might be able to install a new mailbox and post by 3 PM Monday, as home delivery on my street is usually late in the afternoon during the week. I decided to pick Mailbox Xpress in Alexandria and called them around 5:30 PM Saturday. They promised me they'd install a temporary mailbox the next day, if I wished to order and prepay for a new one on their website, which I could choose to customize. My new customized mailbox would arrive in about 4 weeks, and I would pay the installation fee of $149 when it was actually installed. This experience exceeded my expectations! Not only did I have a temporary standard size mailbox and post installed by the time I went to bed Sunday night, but 4 weeks later I'm looking at my fabulous new mailbox and post! Yes, I paid more for a higher-quality, customized mailbox, but Mailbox Xpress went beyond that and substituted an even higher quality bolt arrangement than provided by the manufacturer, to ensure long-lasting sturdiness. The entire process from first call to installation of the permanent customized mailbox/post, was a shining example of World-Class customer service backing a high-quality product at a reasonable price.

see above. The mailboxes he has installed look great, and are sturdy and well made.

It went really well. Due to restrictions from my HOA, I had to use a provider that exclusively contracted with our HOA, but I would recommend Mailbox Xpress with no hesitations because of their commitment to customer service.

This was AMAZING service. My mailbox was knocked over by an unknown vehicle while I was out on Sunday. On Monday morning I called Mailbox Xpress and left a voicemail. While I was at work I got a voicemail that the mailbox could be replaced the same day but unfortunately I was not able to call back until 6:30pm. At 6:30 I called and was pleasantly surprised with a human response and not voicemail. Although it was raining I was promised a look that evening! I was also told that the mailbox would be replaced before my mail was delivered the next day -- the next day came and before mail was delivered I had a new (and much nicer) mailbox that fit my HOA requirements! thank you so much; a more pleasant service provider can not be found!

I had the pleasure of being home when Mr. Hughes performed the work. The services were friendly, efficient, and delivered as expected - a very pleasant experience!

I was delighted to know that I can depend on someone like Jim for immediate mailbox repair. I feel sorry anyone who competes with Jim in the Mailbox industry, as he has it mastered. Not only are his boxes better quality than what you get at lowes or home cheapo, but the post is higher quality too. I'm a contractor, and I know that you cant buy his materials locally so don't even try. Call Jim he will fix you right up.

I couldn't be happier. Professional installation by a very honest guy! This box will last a long time. I'd recommend him to anyone and everyone.

Mailbox post was built and painted to meet HOA requirements. The Post was firmly planted in same location as the original with minimal disruption to plants in the area. The Mailbox is of high quality with house numbers neatly placed on side and front. The service was puntual and very efficient.