Maid to Clean

As always, MTC showed up as scheduled and did an excellent job of cleaning the house. A little more attention to making sure all the lights are off upon departure would be appreciated.

I am usually pretty good at cleaning my own home but a more demanding work schedule has prevented me from staying on top of it. I needed to have my place deep-cleaned and heard about Maid to Clean from other friends who were already using them, and were very happy with their services. I decided to give them a try. From the first person who greeted me on the phone, to the person with whom I discussed what I wanted to have done and who scheduled my appointment, to the extremely thorough cleaning that my home received, I have never been more impressed with a company's clear commitment to customer service and satisfaction! They didn't miss a beat. From beginning to end, the experience was friendly but systematic and professional. This tells me that the owner cares about getting it right, time and time again. I learned from the office manager that many employees at Maid to Clean have been there for years and years, some even more than 15 years. That tells me that Maid to Clean not only cares about its clients, but cares about its employees too. This is the kind of company I want to give my repeat business to. There is a reason their employees have remained loyal to them, and now, they have won my loyalty too. Worth every penny! Would highly recommend to anyone.

The women who work at Maid to Clean are terrific. They are amazingly quick but also thorough and careful. They do the standard dusting, cleaning floors and vacuuming but they also do little extras now and again like cleaning up the mess I made in the oven when I didn't put a cookie sheet under a fruit pie. We try to keep things neat, but there are almost always stacks of books, magazines, and mail around. They work around our clutter effortlessly. The company is good at accommodating changes in schedules either changing the day of the week or the time of day. I can;t say enough good things about this company and their employees.

MTC does a great job of cleaning our apartment. Everyone's preferences are different, and I appreciate that they keep a file on us to note our specific requests. For example, we prefer that they do not make the bed or dust items on a specific book shelf. On the other hand, we really love our kitchen and bathrooms to sparkle. They keep all of this in our file so the team can reference it each time. They are great at communicating with us, and I always get a speedy response if I have a question or concern.

I request a seasonal cleaning from Maid To Clean once or twice per season and they truly do clean my home from top to bottom. This past cleaning was thorough and glistening as always. There are no surfaces that go uncleaned or neglected in my home. From my baseboards to light fixtures to my kitchen back splash to upholstered furniture to books on my bookshelves to the grout on my bathroom tubs to moving furniture so they can get behind and underneath it to the special care the staff takes with my delicate art work...I could go on and on about every nook and cranny Maid To Clean attends to. I have a fair amount of valuable knickknacks and a dog that sheds at least twice a year. Whatever dust and dog hair I do not get in their absence they capture when they are here and then some! The staff is so friendly, dedicated and caring. The company's small yet attentive and accurate customer care team make it their job to know me and my home personally and I feel truly comfortable with them and the staff that takes care of my home. Usually I am assigned the same staff so that is a good recipe for consistency and familiarity which I think is key to a successful relationship. I find their fees very fair and they are licensed, bonded and insured so I trust every aspect of this business. I will have them back before my holiday entertaining as well and for many years in the future.

I found the MTC staff and whole operation very professional. They asked about any concerns we had before coming in to the house and did a great job--very thorough cleaning. I love that the use all natural cleaning products. In addition MTC is very supportive of the local community. In the past they have donated a cleaning for a fundraiser at my son's school. Very much appreciated.

The team of 3 arrived on time and and were polite. They worked quickly and carefully and were detailed oriented. My home is very clean and dust free. Maid To Clean did a professional job and I would hire them again.

Everything from booking the job over the phone to the last follow up call was impressive. Such a responsive, hard-working and reliable company! I would definitely book with them in the future for this property! I only wish I lived in the DC area full-time so I could use them on my own residence!

They arrived in the time slot I was given. They were prepared, friendly & effective. I was surprised on how fast they just got to working. Overall small details were taken care of and into consideration.

Went very well. Everything was clean and sparkling. They even swept and cleaned my front porch and my windows. They went above and beyond what I expected. When they were finished the team leader walked me through the house to make sure I was satisfied with their work.

I contacted Maid To Clean on a Monday, through Angie's List, and got a prompt, same day response. Their response was followed up with a phone call to discuss the options available to me. I explained that I wasn't moving, but would be interested in a complete house cleaning, basically a fall cleaning to start the new season. The representative I spoke to suggested that I have a "For-Sale Cleaning" as all of my personal belongings would still be in the house when the crew came. It sounded like a good option for me. I scheduled the cleaning for that Friday. The 3 person crew came in the afternoon and spent about 4 hours at my house cleaning EVERYTHING! They started upstairs where the 3 bedrooms and 2 bathrooms are. There is a ceiling fan in each room and there was no sign of dust on the fan when they were finished. They dusted all the furniture and vacuumed the area rugs and then mopped the floors. All of the rooms looked like we had staged the house for sale. The bathrooms were the other main areas on the second floor, they scrubbed the showers, sinks and toilets so they looked as if they had never been used. The mirrors, including a full length mirror in the master bedroom also looked great, not one finger print or other mark on them. Now down to the main level, this is of course where we spend the majority of our time and we have hard wood floors throughout which have accumulated some "character" over the past couple of years. They took special care of the floors and whatever product they used worked wonders on keeping the shine to the hardwood. They cleaned all the counters and appliances in the kitchen and again, they all looked new. Not a smudge or a grease stain on the stove or the microwave. They dusted all the wood furniture on the main level and took the time to put everything back where it was. When I was looking on my bookshelf the next week, it was clear that they didn't just "dust around" the books, but they took everything off and placed it nicely back where it was. They also took the same care in the main floor half bath as they did in the upstairs bathrooms. Finally, the basement. The basement is the smallest space, but still has a lot to clean, including one more full bathroom. They completed the bathroom first as it is in the back of the basement. Same results as the others, everything looked brand new. They again vacuumed and mopped the tile floors and area rug and dusted all the furniture. Throughout the house the crew wiped down all the baseboards and ensured the couple of ledges we have were spotless. I consider myself to be a very clean person, and keep the house very tidy, but every once in a while I like to get a deep clean done by professionals and Maid To Clean did not disappoint. I will definitely be using them for my next deep clean.

The crew, Grupo 14 headed by Claudia, arrived at 7:20 a.m. as agreed. There were four in her group. After identifying the variety of things we wanted cleaned, they all got to work immediately and worked quickly. This was a first time that we had hired Maid to Clean, and although we do periodic cleaning ourselves, the house had not had a head-to-toe cleaning in a while. They did everything thoroughly: changing linens, vacuuming, dusting, washing baseboards, windows and glass doors, cleaning several bathrooms, giving the kitchen a top-to-bottom clean. They all worked steadily, quickly and thoroughly for 5 hours (a normal weekly cleaning would take 2-3 hours), and the house looked terrific all over when they left.

It went very well. They called before they arrived. Provided the time it would take plus the cost. Very professional. Cleaning was excellent. My home is fresh and clean now.

Maid to Clean is very responsive, on time and always efficient. If I have questions or want improvements they are always available for a phone call and will do what they can to make adjustments. Sometimes I travel out of the country and am not home so they are always very receptive if I need to skip a month if my house does not need cleaning. I think the thing I like the best is that the products they use are organic and are natural. I do not like chemicals and try to keep a green household, so they have a way using natural products and making things cleaner than what I have ever seen when chemicals are used. They pay attention to detail, so detailed that they see things I don't see! I always support women owned businesses but Maid to Clean is truly unique in that the owner cares about her employees who are female and takes care of their families as well. If you choose them, you will not be disappointed at all!!

Our family (two parents, one teenage boy and a small beagle) reside in a modest 2300 sq ft home in Virginia. We originally employed Maid to Clean to assist us with weekly house cleaning roughly 20 months ago. At the beginning, the cleaning services provided were adequate, though they were absolutely terrible at dusting, leaving a thick coat of dust on every visible flat surface. The weekly Maid to Clean crew typically consisted of three women (sometimes four), and they were always in an extreme rush. When they were in the house we could hear constant banging of furniture and many times I saw one of the crew smash a vacuum with great force into a chair leg or table. The real trouble started a little less than a year ago when one of the Maid to Clean crew somehow ripped the heating vent in the master bathroom clean off the wall, despite the fact that it was secured with four heavy drywall anchors. Accidents do happen, but we NEVER left Maid to Clean alone in our house, yet they didn't even tell us about the damage and the section of wall they destroyed (chunks of drywall came out with the screws and the vent). Instead, the culprit carefully leaned the vent back into place, unsecured. I suppose she somehow hoped we would not notice. Of course we did, and we complained to management (the first of many such complaints). We received a credit for a free cleaning the following week and we requested a different crew. This pattern of non-disclosure of reckless and obvious property damage would be repeated over and over. Some time later, we found an expensive statuette in our teenage son's room broken into two pieces. This was a costly collector's item I purchased in the Netherlands while on a business trip, and it had great sentimental value for both me and my son. We called and cancelled all future service, but both my wife and I were extremely busy and with time and great care I was able to repair the statue with a tiny drill bit, a magnet and some super glue. The statue lost its collector's value completely, despite the repair, but it was fit for display on my son's dusty shelf again. It was amazing that the Maid to Clean crew had somehow managed to break the statue while leaving a thick layer of dust on its shelf completely intact. About a month later, we agreed to allow Maid to Clean yet another chance because, frankly, my wife and I were too busy to search for and vet another service. This time, my wife placed a large paper note on the statue with huge block letters "DO NOT TOUCH". Several cleanings later, Maid to Clean destroyed the statue completely, despite the sign. See attached pictures of the pieces of the statue. It was around this time that I began to think that the constant destruction was purposeful. Again, we ALWAYS made certain that at least one of us was in the house at all times when Maid to Clean was present. Perhaps they resented this. After the 2d statue incident, we fired Maid to Clean again. This time, we went about six weeks between cleanings; we purchased several Roombas and tried to do the job ourselves. Eventually, though, we realized that we were much too busy to continue to do this and we reluctantly invited Maid to Clean back into our home. The next episode of destruction was far more serious. We renovated our kitchen in 2012 and installed a new dual-fuel stainless steel Kenmore Pro oven and stove. Several months after Maid to Clean returned to our house, one of their crew hammered the stainless steel oven handle with such force that it left a significant and unsightly dent. See attached pictures. I wanted to sue them, but my wife convinced me that we should keep them on until we found a reputable cleaning service to replace them. Again, we canceled service for a period of time, but eventually my wife called them back in, promising that she would find a better solution. Today, while "cleaning" the master bedroom, the Maid to Clean crew twisted a heavy curtain rod off it's moorings, ripping the mechanism and curtain from the rod. See attached picture. This simply could not have been done accidentally -- it was deliberate vandalism, most likely in retaliation for our repeated calls of complaint to Maid to Clean's main office. The ONLY way this damage could have occurred is that a Maid to Clean crew member yanked downward on our drapes until the rod was twisted and separated. We have tried to be patient and understanding, but not only is the Maid to Clean crew careless and destructive, they also NEVER told us about any of the damage they caused, no matter how obvious. While the office people have been somewhat understanding, no one from the crew has ever offered an apology, let alone an admission. These were the major things. Maid to Clean also had an extremely annoying habit of unplugging our appliances, including alarm clocks and DVRs, in order to plug in their vacuum cleaners. After they were finished, they would always leave the appliances unplugged. Many times this habit caused me to miss taping a favorite television show, or deplete the battery in our alarm clocks. But that's small potatoes. Maid to Clean's specialty is wanton destruction, even in a chiild's bedroom. They use a heavy vacuum to "dust" high shelves, which has the dual effect of wrecking the items on the shelf and leaving the dust intact. Check out the pictures of dusty shelves, taken today, about an hour after Maid to Clean left our home. This is the same shelf where Maid to Clean destroyed my son's statue. Maid to Clean has scuffed our counters, nicked our new kitchen cabinets, and pulled draperies and blinds off their moorings, among other atrocities. We requested new cleaning crews after the first few incidents, but after a while, we altered our strategy and asked for the SAME crew, under the theory that one crew would remember which things we wanted them to leave alone (like the problem with the electrical outlets). But that crew continued to wreck, chip, hammer and scrape our furniture and other belongings. To sum up, Maid to Clean does a barely adequate job vacuuming and mopping, but they refuse to use a cloth to dust, instead using heavy industrial vacuums on tables and shelves, which inevitably causes serious damage to furniture, appliances and other items around your home. YOU DO NOT WANT THESE PEOPLE IN YOUR HOME -- EVER, UNDER ANY CIRCUMSTANCES. They are reckless, destructive and completely unapologetic. Please protect yourself and your possessions and find a reputable, responsible cleaning service.

First they were very responsive and flexible when we first reached out about having a team over to our house. On short notice we were able to find a time that worked for our schedule. They were punctual and even called ahead of time to let me know when they were 30 minutes from our house. When they got here they asked if we had any special requests or needs today, which we did - asking not to move any of the furniture as it scratches the floor. The team of three house cleaners got right to work and tackled every mess, dust bunny, smudge and stain. They also emptied all of our trash cans and the recycling, vacuumed until they got everyone of our dog's hairs and mopped until it was spic and span. When they had finished they had me do a walk though to make sure I was pleased with the work and boy were we ever. Our home was in desperate need of a deep cleaning an they did a fantastic job. I look forward to having them back again in a month to help us maintain this so we aren't only doing this sporadically when the house is such a mess.

This is a great business! They take excellent care of their customers and employees. My home was always fresh and clean after their visits. I love that they use green cleaners for the safety of their customers and employees. I recommend them to all my friends.

I hired them to do a thorough job of dusting and vacuuming my apartment. Instead, they did a very superficial job. Even after I showed them that there was dust on some of the book shelves and they claimed to go over those areas again, I found dust there. In fact, while they were still here, I got up on a ladder and dusted the shelves with a swiffer and was able to show them how much dirt it had picked up. After they left, I found dirt on one of the window sills and cat hair on a dining room chair. Additionally, there were several request that I made that they completely ignored. For example, I asked them not to make up the bed as I wanted them to help me turn the mattress over. They said OK, but 5 minutes later, I found that they had made up the bed so I had to take the linens off and again ask them to help me turn the mattress over. Shortly after they left, I called the office and complained about the poor quality of the work and the fact that they had had to re do some of the work. The person in the office offered to reduce my bill by 15 minutes. Later in the afternoon, after I had discofered even more problems, I again called the office to complain and told them that I would not pay their bill, and they said they understood.

They sent three people (Group 14, Claudia) who spent about 3.5 hours cleaning three bedrooms, 2.5 baths, plus living areas. The floors and house look great. The responsiveness in scheduling (Daisy) was amazing - they are quick to call back and respond to emails. While they are slightly more expensive, I wanted the reassurance (safety since they have my key!) and professionalism I knew they would offer. I have never been able to get my kitchen to look as clean as they did!

They do an amazing job. I have two small dogs and they are great with them. I am usually not home when they come to my house and they always are great about making sure the dogs are ok when they leave. I have been there a few times when they arrive and they love to see the puppies. They do a great job of cleaning everything in my house. I have worked with several other services and these guys are the best.

We've been using Maid to Clean for several years. Overall, they do a very good job of cleaning our house. It does vary a little--sometimes, you get an A+ job (e.g., I came home once during work hours to find them washing our walls), sometimes you get the B team and a B job. But they've never damaged anything significant in our house and they've never done a bad job. The price is fair but not great (about $200 per cleaning for a house that's about 2000 square feet). The office is responsive, and it's easy to reschedule or ask for special cleanings. They don't do laundry and have a few other quirks (e.g., they will not take linens out of the linen closet, you have to leave them out). I would recommend them.

They are always timely and reliable. I like that they send several folks to work together and whenever I've happened to be home they have all been nice and approachable. They do a thorough job of cleaning and have responded well to instructions or requests I leave.

Provider called just prior to the arrival time. They arrived during the scheduled appointment window and evaluated the home and updated the price with in the first five minutes. I gave them a discount coupon and walked them through the house. I pointed out areas that needed to be handled with care and areas that were particularly dirty. Three hours later, the house was clean. All the lights, windows, under desks, behind night stands, even the drain under the bathroom sink was cleaned. We put as much as we could away so that the provider would be able to focus on cleanng and not picking up our stuff inorder to clean.

The crew is usually a group of three, is extremely punctual, and finishes the work in the allotted time. They have an extensive checklist which they follow to make sure that everything is done. We have had the same team lead for many years now, and Keni is an absolute delight to work with. Except for the occasional minor human error, we have had no complaints for all the years that we've been their clients. We will continue to be their clients for the foreseeable future. We have come to rely on their professionalism, their honesty, their punctuality and on all the other traits that you would want in someone who visits your home regularly for such a long time. I should note that Spanish is the first language for most of the crew, but we've never had a problem in communicating what we need

With a new baby in the house, it's a nice respite to have Maid to Clean come in once a month. Each cleaning service is 2-3 hours. Our house looks noticeable better and feels more livable. Even small touches, like straightening our night stands as part of the dusting, make a big difference.