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M E Flow Inc

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

M.E. Flow, Inc. has been providing exceptional heating, cooling, and plumbing services to residents of northern Virginia since 1951. We are family-owned and operated, and currently in our third generation. We are a team of professionals who are licensed to ensure compliance with the laws and codes of the state of Virginia. With office locations in Leesburg, Winchester, and Alexandria, there’s always a ME Flow team member nearby to serve you quickly. What’s unique about M.E. Flow is that the entire company adopts the original family tradition of our "customer first" philosophy in order to provide the best service possible. This foundation is what sets us apart from other contractors. We have many long-term customers who continue to choose ME Flow because of our honor and integrity. We get to know our customers on a first-name basis and check in on this community that we love so much. We promise that we will never sell you anything you don't need - serving your best interest is our policy. We will always treat your home like it's our own - with respect. Offering weekend service at weekday rates! Emergency service available 7 days a week!

Business highlights

74 years of trusted experience
Emergency Services Offered

Services we offer

HVAC & Plumbing, HVAC Equipment, Furnace, Ductless Mini-Split Systems, Boilers, Heat Pumps, Humidifiers, Air Cleaners, And Air Conditioning, Thermostats, Carbon Monoxide Detection, Annual Service Agreement, Plumbing Installation & Repair, Water Heaters, Water Treatment, Faucet Fixtures, Sump Pumps, Garbage Disposals, Water Jetting, Drain Cleaning, Well, Septic.

Services we don't offer

Oil Furnaces

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.6311 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
8%
3
4%
2
4%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 226-250 of 311 reviews

Robert S.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: good service. performed the heating inspection for two gas fired unites to include combustion testing as well as other required maintenance to include steam humidifier

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from M E Flow Inc
Thanks for the A!! Have a great day! Heidi

George C.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: They provided the winter check-up for our heat pump.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from M E Flow Inc
Thanks for the nice grade! Have a great day. Heidi

Cathryn D.
11/2015
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Twice to address a hot water cylinder issue. First "fix" didn't work. Second attempt diagnosed different problem. "Fix" ended up being a "fix" of the first "fix". Two different tradesmen gave wildly divergent estimates of time to system failure quoting thousands of dollars for system replacement needed immediately or "in a few years. We are locked into a monopoly insectivores situation with M.E Flow. Every time they get to do an inspection they "manage" to find something as that they just have to fix.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0


Response from M E Flow Inc
I understand since your review you have spoken with our service managers Brian and Jeff and we went to your home over the weekend to fix a plumbing leak. I apologies for any confusion we may have caused you with the recommendations. I hope you will reconsider your grading of our company. Have a great day! Heidi

richard R.
11/2015
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: winter furnace exam

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from M E Flow Inc
Thank you for the B. What can we do to get an A next time? Have a great day! heidi@meflow.com Heidi

Elise C.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The tech related two water control valves. He was extremely professional and fast. I would definitely recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from M E Flow Inc
[Member Name Removed] Thanks for taking the time to share your experience with M.E. Flow. I'm happy to hear that everything went well with your recent repair. We really appreciate customer feedback and it is wonderful to know that the quality customer service we strive for is being met. I will definitely pass on your kind words to Keith and his Manager will be copied on your post. We hope you look to M.E. Flow for any future HVAC/Plumbing needs you may have. Trina Client Relations

Connie G.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from M E Flow Inc
Thanks for the A rating. Your rating shows that the team members here and providing outstanding customer service. Thank you for going with "The Flow!" Have a great day! Heidi Client Relations

JOHN D.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Date of Service - Jul 20, 2013 Cost of Service - 0.00
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from M E Flow Inc
[removed member's name], Thanks for reviewing our services. It looks like we were recently at your home for your routine maintenance on your HVAC system. You have been with us since 2004--we do appreciate that. Have a wonderful day and thanks for going with "The Flow!" Heidi Client Relations

JENNIFER R.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
No issues.
Description of Work: Annual service on HVAC and heating

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from M E Flow Inc
Thanks for the A rating! Also, and A goes to you for maintaining your heating and cooling system with a service agreement. Keeping your system serviced will benefit you in so many ways! Have a great day! Heidi Client Relations

Sam W.
08/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Spring Check-up of Air Conditioning Unit

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$78

Response from M E Flow Inc
Thanks for leaving your review. I’m glad that we got a high mark on your recent AC check. Your feedback is welcome on how we could have achieved an A. Feel free to reach out by our website and let us know. Have a great day!! Heidi Client Relations

andrea D.
07/2015
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: I wish they had been responsive more quickly.
Rating CategoryRating out of 5
Yes, I recommend this pro

Steven G.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I have had a service contract with M. E. Flow for about 7-8 years now. The one time we really needed them -- apart from twice-annual routine check ups -- they were very fast in getting the repairs done -- on a furnace still under warranty -- so two service calls, parts and labor at no (additional) cost to us. I did not contact them through Angie's List.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$245

Response from M E Flow Inc
Thanks for taking the time to leave a review. We work hard to deliver quality service and we truly appreciate the recognition. Have a great day! Ann Customer Relations

JEANNE-MARIE M.
06/2015
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: attempted to fix a bathroom. the job wasn't done right, and I was over charged

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$400

Response from M E Flow Inc
I reviewed your service record and see you were a valued customer from 2007 to 2013. In 2009, we rebuilt a toilet for your downstairs powder room, and that is the only plumbing service on record. In 2013, you left a positive review on a recent HVAC service. I’m not sure what happened between 2013 and today, and I’m sorry we were not able to satisfy you. Ann Customer Relations M.E. Flow

james B.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cleaned and recharged a/c unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from M E Flow Inc
Thank you for the high marks! We appreciate your business. Ann M.E. Flow Customer Relations

Marilyn L.
05/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Response from M E Flow Inc
Thank you for choosing M.E. Flow. Have a great day! Heidi

Glenda P.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They did maintenance work and they do an excellent work. They are always honest about the work that needs to be done.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from M E Flow Inc
We appreciate your kind review. We work hard to deliver quality service and we truly appreciate the recognition. Ann Customer Relations M.E. Flow

Janet Creager A.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from M E Flow Inc
Thanks for giving us high marks! I see you've been a long time customer, and I'm happy to hear we've been delivering the level of service we strive for. Thanks again! Ann Customer Relations

Mary P.
04/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The price was competitive, the quality of equipment was high. They were not very punctual. I will probably use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro

Response from M E Flow Inc
Thank you for choosing M.E. Flow. We appreciate the time you took to leave a review, and we also appreciate your high marks. I'm sorry to hear that the team was delayed that morning; that certainly is not typical. We appreciate your feedback and we will review what happened to see if how we can keep this from happening in the future. Thanks again.

Ed P.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The technician found and repaired the problem with our first floor system in short order. He also restarted the second floor system, which I disabled while trying to get both systems working. |They were able to get someone to our house despite the icy conditions in our area. | We have been customers of ME Flow for over 20 years and continue to be very satisfied with them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from M E Flow Inc
Thank you so much for your high marks and kind words. We appreciate your business! Ann Customer Relations

Janney L.
03/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Our Heat Pump was literally frozen. First time they camne out, they fixed the problem which reoccured within a few days. They came out a total of 4 times and charges mounted with each visit. After the 4th visit, we've had no more issues. I would not make ME Flow my first call with future issues.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$1,000

Response from M E Flow Inc
I am sorry to hear that you were disappointed in your service. While your call was two years ago, I was able to review your call history with the service manager. It appears we made four separate visits to your home to address two separate problems with your HVAC system. To resolve each problem, we did need to order parts which accounted for the additional two visits. I wish we had known about your concerns earlier so we could have addressed them in a timely manner. I hope you will give us the opportunity to demonstrate our commitment to service again in the future.

Beth W.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I have a yearly maintenance contract with M.E. Flow. They have come twice a year to inspect my HVAC for about six years. They replaced my furnace about two years ago and did a very professional job, fitting a larger unit into my very small townhouse utility closet. With the exception of one time, the serviceman has always been extremely punctual.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from M E Flow Inc
Thanks for your kind words and high marks! I'm glad to hear that you've been happy with your installation and service. We appreciate your business and look forward to seeing you again soon! Ann Customer Relations M.E. Flow

George C.
03/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Heating and air conditioning service contract.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

Response from M E Flow Inc
Thank you for taking the time to leave a review on Angie's List. We appreciate your business! Ann Customer Relations

Robert S.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Rebuild water closet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from M E Flow Inc
Thank you for your high marks! We appreciate your business. Ann Customer Relations

Leslie Z.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from M E Flow Inc
Thank you for your high marks. We appreciate your business. Ann Customer Relations

Michael H.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The HVAC unit in my condo failed due, in part, to poor service provided by a prior contractor. ME Flow carefully identified the reasons for the failure, corrected all problems, and made several followup calls to verify that the solution was permanent. They were easy to work with as well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$6,300

Response from M E Flow Inc
I'm pleased to hear you were satisfied with your recent service. Thanks for sharing your experience on Angie's List. Have a great day, and stay warm! Ann M.E. Flow Customer Relations

John B.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We had been without heat for about two days during the recent cold spell (2/14-16-15). The gas furnace started operating intermittently on Saturday and finally stopped working at all Sunday afternoon. I went to Angie's List to try and locate any 24 hour emergency repair heating and cooling company that could come over and service my furnace that day. I left a lot of messages with various companies and talked with a lot of very friendly answering service personnel who assured me they would pass on the message. Bottom line...only one called me back that night...the service manager (Darren) from ME Flow. |We discussed the problem and he gave me a suggestion to get the furnace started and it worked. He also said he could still send someone over that night to check the furnace, but he was confident the heat would work and that if I could wait he would expedite sending a service technician over as early as possible Monday to diagnose the problem. Since the furnace was working, I said that would be fine. |At one p.m. the next day the service technician Fabian arrived. He didn't waste any time in determining the cause of the problem and was able to fix it in a timely manner. He was professional and courteous and answered any questions I had about the furnace. Kudos to ME Flow for returning my call and fixing my furnace. I appreciate their service and professionalism. |As for all the other so-called 24 emergency repair companies I tried to contact...I only got one other call back. But that call didn't come until mid-morning on Monday. By then, my service call from ME Flow had already been scheduled. |

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$875

Response from M E Flow Inc
Thank you for taking the time to leave a review. I'm happy M.E. Flow was able to keep your furnace running during this cold spell. We are lucky to have people like Darren and Fabian on our team, and I know they will appreciate your kind words. Thanks for choosing M.E. Flow!

Contact information

6426 Richmond Highway, Alexandria, VA 22603

http://www.meflow.com

Service hours

Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 12:00 PM

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Wells and Pumps,
Water Filtration and Softening,
Drain Cleaning,
Landscaping

FAQ

M E Flow Inc is currently rated 4.6 overall out of 5.

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 7:00 AM - 12:00 PM

M E Flow Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, M E Flow Inc offers free project estimates.
Yes, M E Flow Inc offers eco-friendly accreditations.
No, M E Flow Inc does not offer a senior discount.
Yes, M E Flow Inc offers emergency services.
Yes, M E Flow Inc offers warranties.
M E Flow Inc offers the following services: HVAC & Plumbing, HVAC Equipment, Furnace, Ductless Mini-Split Systems, Boilers, Heat Pumps, Humidifiers, Air Cleaners, And Air Conditioning, Thermostats, Carbon Monoxide Detection, Annual Service Agreement, Plumbing Installation & Repair, Water Heaters, Water Treatment, Faucet Fixtures, Sump Pumps, Garbage Disposals, Water Jetting, Drain Cleaning, Well, Septic.
Oil Furnaces

Contact information

6426 Richmond Highway, Alexandria, VA 22603

http://www.meflow.com

Service hours

Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 12:00 PM