Response from Kingstowne Lawn & Landscape
Good Afternoon, My name is Krisjan Berzins. I am President of Kingstowne Lawn & Landscape. I wanted to take a moment to reach out to you and discuss the Angie’s List review which you posted. Your scathing review gives us all F’s and states that you “tried to get service from us and that we never responded even though you called three times”. We take our customer reviews and satisfaction very seriously, therefore, I felt that it was important to discuss this with you. First of all…I would like to apologize for any difficulties in communication or confusion. We strive to make things as easy and convenient as possible. Upon seeing your review, I checked with our Senior Account Manager, Mike Perez, and asked him about your account. Fortunately, he kept meticulous notes of his communications with you. Please see the email chain below. Here is a brief summary of all communications: - 08/14/14 @ 4:31 pm - You called our office and spoke with Ann. You indicated that you had a property, that belonged to your deceased mother, that required some landscape cleanup services. You also indicated that you were intending to sell the property and wanted us to provide a quote for keeping it neat during that time period. - 08/18/14 – our Senior Account Manager, Mike Perez, stops by 9013 Mulvaney Court, Springfield, VA 22152. During his visit, he assessed the current condition, look necessary measurements as well as 9 photographs. - 08/19/14 @ 9:00 am – Mike Perez sent an email to you (see below) with 9 photographs of the property (which are attached). In that email, he also indicated that he would be sending you an electronic contract for the services requested. - 08/22/14 @ 10:28 am – Mike Perez sent you an email (see below) indicating that he had not heard back from you. The email included approximate pricing for the services you had requested, however, it also stated that we needed more information from you before we could send an official contract. As you can see, according to our records, the only correspondence we received from you was the initial phone call on August 14th. After that, we stopped by the property, took photos and measurements and sent you 2 emails, all at no charge to you, and yet we never heard back from you. The only way I can justify why you may have felt that we did not respond is if you never received our emails. Is that possible? If so…please provide us with your correct email address so that we can get you all of the pertinent information and, hopefully, get your mother’s property cleaned up as well. Thanks very much and we look forward to working with you soon! Very Sincerely, Krisjan Berzins | President & CEO