Kingstowne Lawn & Landscape

They did a very nice job overal but they did have to return to move a drain that they had installed in a poor location. The estimate was accurate and was performed quickly.

We called them and they wanted a $50 to come out and give an estimate. We decided not to do that. They were very nice over the phone. They said that they will deduct the $50 fee from the total price of the work that was done.

We had a great experience with the project manager who came out to give us our estimate. He was very responsive, and came out a number of times to see our property. He had a competitive estimate that was in the mid-range of the four or so other bids that we solicited. Unfortunately, he ended up leaving the company a couple of weeks before our work was scheduled to be performed. The company assigned another project manager who we met with a couple of weeks before the project. About a week before our project actually started the second project manager was replaced with a third project manager. Although the third project manager tried to be as responsive as possible, there was some confusion as she could not find the extensive notes that the original manager had created (and had given to the second manager). Despite the initial confusion, we are generally satisfied with the work that was performed. We liked the crews that came and worked on the property. They were friendly, and very proficient, and the final result looks great. We also thought that our project manager did a good job under the circumstances. We did have a relatively minor billing dispute. Half-way through the project, the third project manager informed us that the first project manager's material estimates were off and that we would have to pay the difference in order to finish the project (I believe 5 - 10% more than the contract price). We ojected to paying more than the bid price due to an apparent error that the company made. In the end the company agreed to absorb most of these costs, and did so without us having to involve a manager or supervisor.

Ultimately we decided to go with a company that gave us a lower bid which included waterproofing of our basement. But if we had not had such a limited budget we would of definitely used Kingstowne because of Alan's expertise.

The project went well. Very professional estimator/designer who paid attention to my preferences and to small details and who was quickly available to make a same day correction when one of the plants was the wrong size. Polite, industrious crew with a crew leader who spoke intelligible English and consulted me regarding the placement of plants, etc. Crew was timely and cleaned up after themselves. The partial wall looks great! The only problem overall was the that most of the plants were smaller than I anticipated and that the one that was exchanged for that reason resulted in about a hundred dollar upcharge although the new plant was actually the size we had originally talked about. Since everything else was going OK, I did not make an issue of this, I am pleased with the overall appearance of the work and I would definitely use this company again.

They've been great. They're on time, courteous, and do what they said they're going to do. They are also fairly priced.

They were on time and did exactly what they were contracted to do.

Everything went just fine. It took them about 15 or 20 minutes. They left us a notice and went ahead and did the work.

Kingstowne replaced our driveway and sidewalk with brushed concrete and did a great job, finished it quickly, repaired the area around the driveway and it looks wonderful 1 year later (work done 4/2009). I would definately use Kingstowne again for this type of work. They also maintain our entire yard, do all of the mowing, trimming, weeding, lawn treatments, mulching and leaf removal. This costs about $4K a year (excluding specific landscaping requests which are at an additional cost) and they do a wonderful job. They are dependable and our yard and landscaping never looked better. The lawn is lush and green! They are not the cheapest option, but they definately do a great job!

I had to write this--saw that these jokers had an "A" on the list so I knew that something was not right! Hired for initial cleanup, and received an estimate for $1850 (we have a .17 acre lot, do the math on this). Was assured by the salesperson that there was a *lot* of work to do, and that we would receive a good deal on the remaining work (monthly lawn and trimming) for starting with Kingstowne. As it turned out, two laborers spent around 7 hours cleaning up the yard. When I asked them (Kingstowne) about this and did the math, they "gave me a freebie" by sending another laborer out the next week who spent another 90 minutes. Well, for some odd reason I wrote it off--was very busy at the time and didn't want the hassle of getting another company. So vowed to myself never to use Kingstowne again for cleanup but their monthly cost for yard maintenance (~$200, included trimming and weeding once a month) seemed reasonable. The real problem came in the fall when some winter fertilizer was applied (in late August). Mysteriously my maple tree in the front yard was conspicuous by a large dead patch along with some shrubs I had by the driveway. I heard indirectly (from a neighbor) that it had been a windy day and the laborer applying the fertilizer had been "spraying all over the front yard". Long story short, the tree recovered (after a couple of years) but the hedges didn't. I fired the company within a week after the "fertilizer" incident and they sent a tree expert to look at the maple tree; sh asked "did someone apply pesticide to your tree??". I mentioned it was funny how Kingstowne had just applied fertilizer and that Kingstowne was the *only* company I had used that year. She got very quiet and wouldn't say anything else. I never got any money back, never got any satisfaction, and I only hope that I save some other poor overworked schmuck from getting completely reamed by these people. If you have anything done, perhaps trust them to do your trimming and lawncutting. I certainly will never trust them in any capacity, and I suggest that you do not trust them with anything major yourself!

The young man that came out was knowledgeable, nice and friendly. He estimated what I wanted and he broke everything down individually. I got the estimate right before winter started so I asked to make sure the estimates will be good in the spring. I am considering getting back with them but there is currently too much snow on the ground to fool with it.

The estimate was not free. I paid 50 for it. I would not have minded if we had actually received a written estimate, but we never did. The guy who came out did a lot of looking and gave us a number sort of off the top of his head - the number was 100-150K. For a paver deck, a small patio, a retaining wall and a drain system. Our backyard is probably less than a quarter acre. (That number was crazy, and the next highest estimate we got was 35K, also from a top-rated company on Angie's list.) When we looked surprised, he told us we should just bite the bullet and accept the fact that we would not be able to get it for less. Then instead of a written estimate itemizing the costs and showing how he got that number, what we received in the mail was a contract proposal asking $1,500 for a landscape design. Needless to say, we didn't use this company. I was especially annoyed that we had actually paid for that "estimate."

I was quite pleased with Kingstowne Lawn and Landscape and would recommend them. I was in a hurry to have several months of leaves removed from a large yard and they were able to meet my deadline. I dealt with two individuals at there office and they were courteous and professional and communicative; the quality of the work was great (for a rush job) and the price was tolerable. They are good people who do good work and their price tag reflects this. Hire them.

The final product is top notch. I am very happy with the result and am looking forward to warmer weather so I can enjoy it properly. The work was very professional. I've received multiple compliments on the patio. I worked with Josh Brewer, the designer of the patio. He was very pleasant and easy to deal with. After the initial planning meeting, I communicated with him mostly by e-mail, which was actually the best way to reach me in any event. He responded promptly to any questions I had. My only cavil -- and it is a small one -- is I would have like to have been kept a little better informed of what was going on in the process. There were some delays because of weather (not their fault, obviously), but I probably could have used a few more updates on when they were getting started on or back to the project. It ended up taking longer than was estimated, but it wasn't really a problem. One other communication issue -- at one point they needed me to be home to replace the top step. The back door needed to be open to accomplish this. The individual they had working that day spoke very little english (and I spoke no spanish) so there wasn't any clear communication. The next day, they ended up having to redo the step, in part, I think, because the worker didn't really understand what I was concerned about. When I re-expressed my concerns to an older worker the next day, he got it immediately and fixed the problem. The initial estimate seemed expensive, but it was right in line with two other estimates I got.

Their pricing was pretty good. We spoke to one of the person's in their office and she seemed to know what she was talking about. She was pretty good. We haven't yet decided to use their services and we might probably use their services in the future.

They don't give you a picture or sketch of the design they come up with so you can't visually picture what your yard would look like. Instead, they just write out the description of the design and what the cost will be. So, if I wanted to add this to my home appreciation or submit it to my home owner's association. The employee didn't seem too interested in earning my business, maybe because the company was too big or specialized for my project. I was disappointed in what I got from them for the estimate since I had to pay $50 basically for a report. He was well dressed, well prepared and punctual. I had no trouble contacting them for the estimate. I wouldn't use them as a landscaper, but I may hire them in the future for some maintenance.

Very well. There have been no issues.

They were very punctual for the initial estimate. They came out to do the work and started on time. They worked steadily. They were artisans. You could tell that they knew what they were doing and that they loved their job. They were very precise and skilled. It was all designed correctly and ascetically pleasing. They did a good job and made sure to clean up any mess that they had. They cleaned up the landscaping that we had and put in two new plants. I like that they are still thriving and that when they planted the new ones, they did not disturb the plants that were already there.

Hired this company to repair a patio. A three day job turned into a 2 month nightmare. Poorly done masonry work. Concrete began to crack and crumble immediately after being laid. After over 4 visits by workers who clearly had no idea what they were doing, I was told that I could finish it properly myself... because it cost them money to keep sending workers back to repair their shoddy work??? They left my yard a mess, concrete mix everywhere, permanent damage to my retaining wall. Hire at your own risk.

The never returned my e-mail or called me.

Wonderfully. They did a fantastic job. I'm very happy with my back yard. Front yard I'm not happy with but that isn't their fault - I impatiently tried to improve on their work.

Overall it was good. I think that they have good craftsmanship & the design guy did a great job on designing it for us. My overall experience I would give them an A grade & would hire them again. The only reservation I have is that they do good work & they are essentially in my mind they do quality work, but I thought their price was a little high. Honestly now that I think about it I would probably not hire them again in the future for two reasons. One, because I do not need anymore work done & two, because they are a little bit more expensive than what I want to pay for my work. From a standpoint in giving an honest evaluation, I think they do good work & they are very professional.

We couldn't be happier with Kingstowne Lawn and Landscape. They are thorough and our lawn has never looked better. My husband and I just didn't have the time, energy, or expertise to keep things looking as nice as they could. We had another lawn service before Kingstowne that was quite a bit cheaper, but didn't give us nearly the level of service we are receiving from Kingstowne. One of the best things I like is their ability to call ahead to let us know when we're on the schedule so I can unlock the back gate and keep the dogs indoors. Seems easy enough, but was challenging for our previous lawn service.

I called and set up an appointment for Alan, the landscape architect to come out and do an assessment. We were told that we would have to pay $50 up front and that would count as part of our payment if we did sign a contract with Kingstown, sounded reasonable and we accepted the terms. Alan came out a little later than we had originally planned but asked a lot of questions and spent about an hour going over the yard. After that time he handed us a folder that we expected to have a quote in it, and it did. The quote was for $795 to do a landscape plan for the yard. This was not what we expected, we were anticipating a rough order of magnitude quote and a general plan for the yard. What we got was "give us $795 and we'll tell you what we really think needs to be done to your yard." Needless to say we are not going to pursue this any further with Kingstowne. We have had several good plans provided by other companies for free including solid quotes that we can live with. The $50 was worth the lesson.

My experience with them was an A. The man we deal with is really really great. He can look at the problem and come up with great solutions that work. They are very practical. He is very honest. He flat out told us that it would probably never happen again so we didn't need it. They show up when they say they are going to show up. The work they do is great.