Kingstowne Lawn & Landscape

They charged me $75 for the consultation and a design. It was the first time they came out. There was another company that I called to get a comparison and that company provides consultation for free, but the design would have cost. Some companies do consultations for free but then they charge for the design. I know landscapers are pretty expensive and so, I wouldn’t use them for landscaping because I thought they were a little more expensive than some of the others. The lady I dealt with did a great job as far as providing information. Price wise, I don’t know if they are a little expensive, but I am sure they do good work. They were very thorough. The landscaper was creative and they had some good suggestions. I would recommend them. I have a small town house with a small backyard and it didn’t really warrant extensive work. So, I didn’t really pursue it. I am sure their quality would be good, but they never actually did the work; it was more planning. The landscape design was good. Their responsiveness was excellent. They were professional. I would probably not contact them again.

From the beginning I was impressed with Jodie and how she handled everything we asked for. I tend to require a lot of communication during projects like this and no matter day or night she answered emails, made suggestions, provided quotes, went outside of her company to find other contractors to do special work. Honestly, in the 10 years I've been doing home renovations (on 3 different houses) I've never experienced such dedication from one person at a company. She met on-site with her crew at the beginning of every large project, she listened and implemented or addressed everything I mentioned as a concern - especially the shallow TV cable line that was barely 2 inches underground - her crew went out of their way to know where it ran and how to handle it so it wouldn't be broken during the sod planting process. When I had any questions or concerns she would either stop by or know exactly what the issue was. Beyond Jodie, Kingstowne Lawn and Landscape has a great crew of folks that are professional, skilled and know how to handle anything. The results of the work exceeded my expectations, the deck crew did an amazing job - everything was done on time, on budget with no surprise costs, cleaned, swept - no nails left in the driveway, no dirt piles left around. Just an all around great job. I have read reports on here that their pricing is a bit higher than others - I definitely did not experience that. What's more impressive is they were able to fit us into their schedule to build a deck after the company we had hired to do the deck went bankrupt - we walked through scope, price, timing very quickly and the only delay was because of rain and the city permitting process. Just amazing.

They were very good. They were very professional. They came out and gave an estimate. Their bid was low. They gave really good advice. They didn’t try to oversell me anything. They just gave me what I needed. It was easy to have the crew around. They were very professional. I would use them in the future.

Sat with landscape designer, Alan Macbeth, who is a good listener with a wealth of landscape and plant knowledge; he analyzed, measured, etc. and approx. a week later presented a proposal and a detailed design. We loved the design and went with the proposal. The crew arrived on schedule and did an excellent job clearing, planting and building a low stone wall. It took 2 days to complete and they cleaned-up and watered the new plants. It was a well organized crew.

Setting up the appointment was very professional, and we understood the $50 charge to dissuade the less serious. There was later appointment confusion by Kingstowne (as to day/time), and we were called to reschedule. In choosing a new date, we were told there would be a different landscape designer. ONce the meeting took place, the designer did spend about an hour with us, and left several publications.. We were cautioned against flagstone due to price, and picked pavers instead as the baseline for the estimate. Kingstowne designer in our opinion did not have the depth of experience to recommend ideas and a clear way ahead, and seemed nervous at several points in the meeting. A clear estimate - with several discussed options - arrived about a week later by email. This estimate was about 70% higher than other estimates we received (from star-rated companies on Angie's List); the one we chose even included flagstone, much less than the pavers offered by Kingstowne. This seems like a very good company, and came recommended via word-of-mouth. Our experience may have been related solely to the inexperienced sales person/designer.

The company stopped by the house when I was not home and left a note in the mailbox. They provided an extremely high estimate that included additional work that I had not asked for. When I contacted the company, they tried to sell me additional services. They do not work on weekends, which I thought was very unreasonable for a company of this type. In order to meet with them, I would need to take time off of work during the week.

I called the company to schedule an initial consultation with one of their landscape designers. I was told that it would cost $50 for the consultation, which could be applied towards any work I would have them do. The woman on the phone was quite lousy in setting up an appointment and was very confused what a "master plan" or "design plan" was - my first clue that something was amis. She was unable to schedule an appointment without calling the designer first. So she had to call me back. Very strange that for being a scheduler, she couldn't make an appointment. Another sign of something amis. She did call me back with an appointment and asked for my credit card info. After a few days of calling other landscape designers and having some free consultations, I realized it was not the market norm for them to charge $50 just to come to my house. Everyone else was coming without charging. When I called back to cancel appointment, which was still one week out, I thought I should tell them why I was canceling - that their consultation fee was not competitive. I was then told by Suzy (not the original woman I had spoken to) that my $50 was non-refundable. I was NEVER told this by the other woman. Suzy was very rude with me on the phone, but did agree to cancel the charge. I'll wait a day or two to see what shows up on my credit card statement. I would NOT recommend using Kingstowne - if their poor customer service and non-competitive policies are this way, I can't imagine what it would be like to work on a project with them.

Spent a lot of time meeting we and created design on the spot. Workmanship was excellent and on time and on budget.

They do fantastic work on all the 3 things they do. It has always gone very well in a timely manner and on budget. They charge $10 a week for just doing the front of the townhouse. They come by during the week when I am at work. When I come home, it is perfect. There are no problems. They don?t just trim, but they also cleanup.

All workers were professional, skilled, prompt, and neat. The work started on schedule and was finished rapidly. The design and project manager was Alan McBeth. He was competent, curteous, and a pleasure to work with. The completed project exceeded our expectations.

I was notified that the work on our property was scheduled for the 21st of April and would most likely take two to three days to complete. The crew arrived as scheduled and on time - working past 6:00 in the evening the first day. The following day, despite the rain, the crew worked through the day and then finished the job on Saturday morning. My husband and I were very pleased with the work completed on our property and were impressed with how meticulous the crew was with keeping the yard clean while the work was being done. The gravel under our deck looks really nice and exceeded our expectations - we thought the color of the gravel would be gray but instead it was an earth-tone; which blends in very well with the color of our deck. Our project was completed on time by a highly professional and skilled crew - excellent work! We would recommend Kingstowne Lawn & Landscaping to anyone!

The overall result was outstanding, and the journey between the creation of the plan and this first piece of execution helps illustrate why I enjoyed working with Kingstowne. The process was not without some bumps originating from both me and the company. On Kingstowne's side, the bump was on price. Although I had given budgets for all three sections in the plan, the actual price for the portion we did first turned out to be significantly higher. Alan and Kingstowne understood my disappointment and displeasure. In the end, we each gave a little ground to reach a price in the middle.To their credit, the prices for the rest of plan are exactly as I budgeted. On my side, I was not the perfect customer! Separate work on the property forced me to delay Kingstowne's instillation, which I'm sure caused them some considerable trouble. But they didn't complain or try to force the issue. They willingly rescheduled and I think were very accommodating. The other work also created a new situation for the drainage plan--a change of plans that Alan dealt with easily and without complaint. As for the instillation itself--I can't write enough superlatives. They did the work quickly and professionally, and it looks great. The plants were all healthy and beautiful. The stones used to create a pathway were exactly what I asked for. It was all wonderful and I'm very proud of the results.

My grass isn?t in that great a shape, so they would come twice a week during the season. They are very punctual and dependable. If it rains, they will come the next day - they don?t wait two weeks. In contrast, I had used another provider who would not show up. After the work is done, they leave the place looking nice. They are a little pricey, but they are good. I get what I pay for. My yard is not big at all, and they charge $35 each time they come; I guess it costs them money to come out.

We were pleased with their work. They liked the snow and they couldn't do anything. One thing was the kid we worked with; he was wonderful and just really nice kid to work with. They just were pleasant people to work with and were too extra bit. They took out the whole row of leaves that were in front of our house and then they landscaped it. They worked with me about the plants that I wanted things and inevitable to change and crochet that were put in to. Truly that's the part of doing it and they should know. It looks nice and I think I will be happy with it if everything turns out okay. I will recommend others to go ahead and use them, truly I would. The landscape architect was nice; he came out couple of times. I wanted a plant and I didn't know the name of it and he asked me to take some pictures if I could show him which one it was. He was truly nice kid. The two guys who actually did the work were pleasant. I asked them if they take out any box if they waiting to, just put them in the lock and they did that. They didn't give me a whole lot they were looking at it fix to do that. First they did have some and one guy told no make sure you put it here too. It was nice though. I had three estimates. They were more expensive then somebody others but there were one lot more expensive and was giving lot more than any. Other person was a local guy who was actually going to do some work in our backyard because it is not much flower work than the landscaping had. His price was pretty low however he wouldn't have done it for free so that's why we went with these guys. We got call from other providers too but nothing really worked. We were really on our schedule and it had to be done. They were not expensive and it was probably not out of the box. For some people, we even have to pay them to come out but I didn't have to that. They came and did quick talk with me. We then decided that we will use them and we paid him to do a consultation. Then Angie's list had 10% discount coupon so we got $500 off. I can't talk about quality until the plants raises. I would use them again in the future.

We should have done our research regarding the landscape designer. Although she was removed from the position, we were duped into getting landscaping that was not condusive to our area. We lost many plants the following season. Buyer beware. I would have expected a redo. I am not sure if they still do landscaping. Hardscaping was outstanding and I would recommend them to anyone for that alone.

DESIGN CONSULTATION IN JANUARY (WRITING IN JANUARY): Everything went well. It has been less than 12 hours from the visit, so of course we have not yet received the formal design and estimate, but the consultation and our discussion of the draft design was very helpful, well worth the price, and--most importantly--well worth our time. The designer spent a good amount of time with us, rightly looking upon the consultation as not just a one-time service but as an opportunity to cultivate business by demonstrating his professionalism, skill, and talent. Although we are not ourselves experienced with landscaping or landscaping services, we can be demanding, and we were impressed. We particularly appreciated the designer's straightforwardness when we asked about pricing and the competition. In addition, Kingstowne Lawn & Landscape and the designer were able to accommodate a last-minute request to shift the appointment time back a few hours, which enabled both of the clients to attend the consultation. PATIO INSTALL IN LATE MARCH (WRITING IN JUNE): It has been nearly three months since the work was performed. We are pleased with our decision to get the work done and to have Kingstowne Lawn & Landscape do the work. We went with them in the end because of their professionalism, their high standards, the stability of the company, and their competitive (but not inexpensive) prices. When you spend a good amount of money to get work like this done, you want it to be done right and you want it to last. The install looks great. Looking back, some specific experiences that shaped out overall impression are: 1. Kingstowne Lawn & Landscape were patient with us while we shopped around in February and early March, while at the same time keeping us informed of possible delays as the season kicked-in while we were shopping around. 2. Kingstowne Lawn & Landscape answered our questions thoroughly and over e-mail. The latter helped out a lot, because after the consultation, we didn't have large blocks of time during the weekdays to discuss things over the phone or in person. 3. Kingstowne Lawn & Landscape worked with us when we went with someone else for the fencing job. They advised us on what arrangements for coordination would allow them to perform efficiently their much more expensive portion of the work. 4. Kingstowne Lawn & Landscape (specifically the designer we worked with in consultation back in January and throughout the install) accommodated us in a small design choice that they thought was likely unnecessary and a little bit of a hassle for the install, but we wanted anyway. It was important to us that a professional opinion was expressed and explained and that they were able to accommodate a different choice. 5. Kingstowne Lawn & Landscape went out of their way to contact us when something came up during the install. Due to no fault of their own, they were unsuccessful in contacting us, but they (the designer, the crew) wisely made the "command decision" and proceeded with the work. And it was the decision we would have made if they had been successful in contacting us. It wasn't a tough call, but it others might have seen an opportunity to delay work. 6. Kingstowne Lawn & Landscape answered questions about the install after the install. 7. The patio, seating wall, and everything else looks great (awaiting the rest of the work that we wanted to do ourselves!). 8. The only component of the experience which I was surprised about was the equipment costs for the lighting. The mark-up seemed a little high, over what on could get (same brand, same model) if you were willing to install it yourself. Every consumer should read their contract carefully when paying what was for us a good chunk of money. Kingstowne Lawn & Landscape worked with us through multiple versions of the contract without even the hint of impatience or complaint.

I spent $10,000 and 1/3 of the plants died. I called them and they said that they would come out and replace the plants, but I never heard from them again. They did a really good job on the drainage issues and did deliver all of the plants that I requested. I would?t use them again in the future or recommend them to others.

Phone calls and emails go unanswered. Very unresponsive.

Two men arrived right on time and worked non-stop for about 8 hours. Every trimming and leaf was removed and the yard looked amazing -- people walking by would stop and compliment how nice it all looked. It would have taken us several weekends to accomplish the same amount of work and I still don't think it would have looked as good. It was worth every cent to us!

We are very happy with them. I like everything about them; they are reliable and they do good work. I get a monthly bill.

Kingstowne is always going to be more expensive than a low cost provider. However, they arrive when they are supposed to for estimates and to perform the work, they do exactly what they say, they use high quality trees and plants and have literally turned my lawn from ugly to very nice over a couple of years. You always speak with a professional, knowledgable person who is willing to explain anything and answer questions. I'm willing to pay extra for the great service and customer care.

The representatives were all very professional, courteous and punctual. However, the treatments did not manage to significantly decrease the weed and crabgrass condition of the lawn, so it was only marginally effective.

We met with Josh Brewer to discuss the possible work to be done. He provided estimates for the work that was done as well as for lawn work that we chose not to do. The work was done on schedule. The quality of the stone work was wonderful. The only shortcomings were that the final front porch was not exactly as had been described and the workers left a lot of mortar on the lawn. They also filled around the new walkways with dirt. It looked nice until there was a bumper crop of crab grass. Over all, we are pleased with the walkways and stoops.

They were very professional and prompt. I'm hoping to have them do the work, but I haven't gotten around to it yet.

Their work was good, but I thought they were over priced. They gave us good advice on the plants and everything looked very nice in the end.