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iYogi Technical Support Services Alexandria

Computer Repair

About us

iYogi is a leading provider of online technical support services offered directly to consumers and small businesses across a wide range of computing and communications devices and software. iYogi services hundreds and thousands of subscribers across four countries as part of its annual subscription plan.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Computer support, technical support, computer repair, computer & technical help, virus removal, spyware blocker, HP, dell support, support & anti virus support.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

3.54 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
3.5
value
3.6
professionalism
4.1
responsiveness
4.1
punctuality
4.1
Showing 1-4 of 4 reviews

Stephen H.
01/2016
1.0
computer repair
  + -1 more
unknown
Description of Work: When I first used iyogi in July 2013 until last year they were very responsive and provided good technical; support. Since last January 2015 their service has seriously deteriorated. Iyogi representatives were extremely hard to impossible to reach. They also misrepresented products and sold Tech Genie a product with defects and misrepresented a product to correct the problems. The product turned out to be an Add Ob for an additional device. I have ceased relations with iyogi event though the service I bought are current and have significant time left. I would identify Iyogi now as a toxic enterprise and would warn away potential customers.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$736

Hazel N.
02/2014
1.0
computer repair
  + -1 more
They ended up charging me for the full service but never resolved the issue. In the end, my computer was worse than it was when I started working with them.
Description of Work: They worked on my computer five times.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$199

Stanley G.
07/2012
5.0
computer repair
  + -1 more
Our original call to Dell led us to iYogi India who administers the service contracts. After a 2 plus hour call with several possible vendors, we decided on iYogi and purchased the year long service package. After some toing and froing about when a technician would show, we made it quite clear it needed to be the next day. We were very happy with the person sent and he stayed for more than 4 hours starting at 4:00 PM and continued to accept calls thru midnight as we experienced the recovered data/e-mail. We were contacted early the following morning as the work day began to see if we were happy and able to use the system. Patrick, our technician, is a real gem and understands both the technology and the needs of a small business user who depends upon the office desk top. Thank you for the professional services provided to a very frustrated small business owner.
Description of Work: Business computer of a consultant crashed because of the storm of June 29th and we learned this when the electricity returned on 1 July. It was devastating for the business and iYogi found a local contractor and sent him to our home office to restore the computer to its pre-storm state.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Jean W.
05/2012
5.0
computer repair
  + -1 more
They are very good. I like that I can call them anytime and they have always been able to resolve the problem.
Description of Work: I use iYogi Technical Support Services in Alexandria. It is a computer service you pay for annually and they take over your computer and clean it up and make repairs. You call them and they remotely work on your computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

    Contact information

    500 Montgomery St Ste 400, Alexandria, VA 22314


    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair

    FAQ

    iYogi Technical Support Services Alexandria is currently rated 3.5 overall out of 5.

    Sunday: 12:00 AM - 11:30 PM

    Monday: 12:00 AM - 11:30 PM

    Tuesday: 12:00 AM - 11:30 PM

    Wednesday: 12:00 AM - 11:30 PM

    Thursday: 12:00 AM - 11:30 PM

    Friday: 12:00 AM - 11:30 PM

    Saturday: 12:00 AM - 11:30 PM

    iYogi Technical Support Services Alexandria accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    No, iYogi Technical Support Services Alexandria does not offer free project estimates.
    No, iYogi Technical Support Services Alexandria does not offer eco-friendly accreditations.
    No, iYogi Technical Support Services Alexandria does not offer a senior discount.
    Yes, iYogi Technical Support Services Alexandria offers emergency services.
    No, iYogi Technical Support Services Alexandria does not offer warranties.
    iYogi Technical Support Services Alexandria offers the following services: Computer support, technical support, computer repair, computer & technical help, virus removal, spyware blocker, HP, dell support, support & anti virus support.

    Contact information

    500 Montgomery St Ste 400, Alexandria, VA 22314


    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM