Response from Hollin Hall Plumbing
JUST AS THIS MEMBER STATES, WE CLOSE AT 4:00PM. THIS MEMBER CALLED AT 4:30PM. WE WERE CLOSED. WE WERE GIVEN A GRADE OF "F" FOR PROFESSIONALISM AND ANOTHER "F" FOR RESPONSIVENESS. THE MEMBER ALSO STATES THAT SHE "NEVER RECEIVED A RETURN PHONE CALL," WHICH IS UNTRUE. SHE WAS THE FIRST PERSON WE CALLED BACK AFTER PICKING UP MESSAGES WHEN WE OPENED FOR BUSINESS MONDAY MORNING. GIVING US AN "F" FOR PROFESSIONALISM IS LUDICROUS- SHE DOESN'T LIKE OUR HOURS. DOES THAT MAKE US UNPROFESSIONAL? HOW SHE CAN JUSTIFY A GRADE OF "F" FOR RESPONSIVENESS IS BEYOND COMPREHENSION, AS SHE WAS CONTACTED AS SOON AS WE OPENED THE NEXT BUSINESS DAY, JUST AS OUR MESSAGE SAYS WE WILL DO. OUR MESSAGE CLEARLY STATES OUR HOURS AND DAYS OF OPERATION AND THERE IS NO WAY THIS MEMBER COULD HAVE MISUNDERSTOOD. SHE STATED THAT SHE "WAS UNDER THE IMPRESSION THAT THEY CAN TAKE SOME EMERGENCY WORK." WELL, HER INCORRECT ASSUMPTIONS OR IMPRESSIONS OF WHAT OUR BUSINESS HOURS AND DAYS SHOULD OR SHOULD NOT BE HAVE NO PLACE HERE. THIS MEMBER USED ANGIE'S LIST AS A TOOL TO SELFISHLY VENT HER FRUSTRATIONS AND TRY TO MAKE US LOOK BAD SINCE WE WEREN'T AT HER BECK AND CALL. IT'S REALLY A SHAME THAT THIS MEMBER COULDN'T HAVE TAKEN THE TIME TO GIVE US A GOOD REVIEW FOR AT LEAST ONE OF THE SEVEN PREVIOUS TIMES WE DID WORK AT HER HOME AND SHE WAS HAPPY. AT LEAST, I'M ASSUMING SHE WAS HAPPY SINCE SHE KEPT CALLING US BACK. NO, THIS CUSTOMER WOULD RATHER SPEND THE TIME TO COMPLAIN ABOUT SOMETHING WITH NO MERIT THAN SHE WOULD TO COMPLIMENT FOR A JOB WELL DONE. IT'S REALLY FUNNY HOW SOME PEOPLE'S MINDS WORK. THIS MEMBER'S REVIEW OF US IS UNFAIR AND UNCALLED FOR AND WARRANTS REVIEW AND DELETION BY ANGIE'S LIST.