Greater Metropolitan Appliance Service

This appliance repair service is under contract with Home Depot extended warranty. He is unreliable and rude. He came and claimed my refrigerator was broken (for 5th time in the two years since I bought it) because of dust on the back of the refrigerator. I had to press him and press him to keep checking since it had 5 repairs since I bought it two years ago. He reluctantly checked the compressor and found that there is almost no Freon which he says is due to a leak somewhere in the system. He ordered parts and was supposed to come at noon yesterday. He was 3 hours late and never called to say he was running behind. He brought a pump to take the Freon out and said he was going outside for a cigarette. After an hour I went out to find him and he was sound asleep in his car. I woke him up and he came in and put new Freon in the refrigerator. He left and the refrigerator stayed totally warm all night and the next morning. No cold air at all, even in the freezer. Before he came, the freezer was working fine. He came again this morning with a new canister of Freon and the pump. I asked him why he needed to put new Freon in again if it leaked out from yesterday, it would just leak again. He said "I am not answering any questions until I am finished." I told him I wanted to know what he was going to do since this is the 7th repair visit on a 2 year old refrigerator and I am trying to figure out what is going on. He re-stated that he was not going to answer any questions. I called Home Depot and told them what was happening. They said I could ask him to leave if I wanted but it would go on the warranty records that I had refused service. So, I let him stay. I asked him if he would at least leave me a written receipt when he left showing what repairs he had done. He refused to answer. I asked him if he heard me and he said "I heard you." Then he took out a torch with a flame and was doing something inside the back of the refrigerator with the torch and I wanted a record of this and I snapped a photo with my phone and he packed up and left. Told Home Depot that he couldn't work under those conditions, with me asking for an explanation of what he was doing. The bottom line is that my appliance is in worse condition than when he came yesterday. Yesterday the freezer was working, today nothing works and the motor that pushes air no longer runs. After he left, he told Home Depot that the refrigerator needed a "dryer" which only raises the questions of why he didn't know this yesterday, why he didn't say this and go get one today, why he put Freon in and tried to put all new Freon in again today. I don't think he had any idea what to do and didn't want to admit it to Home Depot because he has a contract with them, so he felt on the spot when I asked him to tell me what he was going to do today.

Terrible company !!! They came to do service work on a warranty issue with Home Depot . They ordered the wrong part and missed numerous appointments after making me confirm to a 4 hour window for the repair and then showed up 2 hours early . Reordered a new part which took a week . I had to make another appointment that they never showed up for. When I called them back the woman who answered the phone was belligerent and rude and then tried to schedule another appointment 1 and 1/2 weeks away. The first phone call for the repair was made the beginning of September and the unit is still not fixed. We had to go out and buy another dehumidifier since our finished basement was getting a very musty odor. Very nonprofessional company !!

Work has not be completed to get my Electorlux Dishwasher working.