GEOFREEZE

Professionally done -- sound design, well-executed. Extraordinary work crew -- were friendly and accommodating. The system is working as designed and the final landscaping left the work area looking much better than what previously existed.

The engineer was very friendly and professional. He was able to determine that the house was structurally sound and also offer options to address the settlement if we wanted. He really explained the causes of each crack.

Antonio responses well to clients wishes.

I had a number of companies come out and inspect my home in 2012 after I noticed severe drywall cracks in the 1990 addition to the original 1964 home and stairstep cracking in the bricks of the original house. I was very impressed with Geofreeze's inspection, Mr. Schuster took the time to show me what was going on (typical Virginia clay soil shrinkage tilting down the back part of the addition foundation, exacerbated by very poor to nonexistent drainage on one side of the addition.) What really impressed me is he said I didn't need to do the work, the house was structurally sound, although shrinkage and compression of the soil would continue over the decades. However if we wanted to sell the house a buyer would probably want the work done. He broke down suggested work into three priorities, with the drainage being the most important. It impressed me that he was honest about the work not being necessary for safety and taking the time to explain everything to me. For a number of reasons we decided to go ahead and have the work done this year. It took about two weeks to do the work, and they did a great job. His crew is wonderful, very experienced and very hardworking, and no subcontractors which is important to me. They had engineers out at various points in the process to inspect what the crew was doing and make sure everything was running smoothly. They ran into a problem with the sloping on the drainage system, and changed the plans to make sure the resloping would correctly funnel the water into the drains. It looks better than before they started! I added rebricking of two old basement windows (that opened into storage closets) to the workorder and they did a beautiful job, you can't tell a window was ever there. Foundation work is not a do-it-yourself project. You need an experienced firm that knows what they are doing. I would strongly recommend Geofreeze for foundation work.

It went very well for the most part. The crew was polite and friendly and very respectful of our property. They put everything back, graded and seeded and generally left things better than they found them. Very pleased. My basement which had three crumbling walls looks fantastic. They bid a complete job and Unfortunately at the very end of the job they struck my water main and sewer drain with a helical pier meant to under pin my front stoop. They repaired the damage

We called and left a message advising we had an emergency situation- we followed up with an e-mail. We never even got the courtesy of a call back after three business days. F for responsiveness.

The workers were truly professional. John, the engineer assessed the problem. The subcontractor services, which was hired through them, were not that great. I did not feel they were professional. The billing was not done very well also. I felt the billing person was rude.

Mr. Shuster, the structural engineer, arrived promptly on February 28 for the house settlement assessment. Barbara told me that the written evaluation would be available in a week, but it arrived in two weeks. Mr. Shuster promptly returned my phone call regarding questions about the proposal. I made a special trip to the post office to mail the required 30% project deposit check so that it would arrive the next day and we could get the project scheduled and underway. When I hadn't heard from the Geofreeze staff in three days, I called to follow up and was told by Maria in a condescending voice that they would call me when they received the check. Barbara called me later that day to schedule the project to begin on March 21. She said that the crew would arrive at 8:00 AM on the first day and earlier at 7:30 AM on the following day. The crew arrived at 8:00 AM on March 21 and departed at 11:30 AM. They removed the existing lally column and wooden beam and laid the reinforced concrete pilaster foundation. As they left, the crew reiterated that they would arrive the following day between 7:00 to 7:30 AM. Neither Barbara nor the crew called about any schedule changes the following day. Neither of the crew offered any explanation for their late arrival the next day. They resumed work at 12:45 PM on March 22. They placed the masonry pilaster on the foundation and installed the new steel beam. They finished the job at 4:45 PM. Geofreeze's book keeper promptly e-mailed me the final bill total without cost details at 4:30 PM. I called her to ask to discuss the bill. According to the contract, the "Scope of Work on site should be completed within three working days." If the Geofreeze staff have the vast experience they claim and have had the same employees for so many years, why was the time estimate so far off? Why did it take only 7.5 hours, less than one day, rather than the three days stated in the contract? Could it be that Geofreeze considers one working day to be 3.5-4 hours? If so, this is not the norm and they should state this in the contract. Along with the proposal Geofreeze sends out a schedule of Personnel Rates. Using these rates, I approved the contract price with the understanding that the project would likely take at least two days. After all, Barbara voiced concern to me that the project might take longer than three days. Since the project was completed in only 7.5 hours, I feel misled. I think it is unreasonable that a professional firm claiming so much experience be incorrect in their time, and, thus, price estimate by over 50%. The book keeper suggested that I talk with Barbara about my concerns. Since it was 15 minutes until the Geofreeze office closing time and the crew was finishing the project and getting ready to leave, I suggested to the book keeper that I speak with Barbara the following day. But Barbara decided to leave me an angry, hostile voice mail saying that they had finished early because they were so efficient and I had better pay in full because the job had been bid on a job, not an hourly basis. Did she know that the crew had only worked 3.5 hours on the first day of the project? Did she know that they arrived nearly five hours late and only worked 4.0 more hours on the second day to finish the job? As I told the book keeper, I wanted to speak with Barbara to discuss these matters before going straight to Angie's List to complain. But after receiving Barbara's hostile voicemail, I left her a voicemail saying that there was no reason for me to tolerate her hostility and that I would be taking my complaints straight to Angie's List. After the crew left, the crowning blow was that I found that my outgoing sunroom door would not close so that my home is without security and open to any and all intruders. And, since the crew started their four hour day at 12:45 PM instead of the promised 7:30 AM, it was the end of the business day by the time they finished and difficult to locate any other contractors to fix my sunroom door.

They got the job done. Staff were professional and punctual. There's cheaper out there, but this company was rated highly so I grudgingly paid the extra. If you need a quick, thorough job, I'd recommend them. Otherwise, you can probably shop around and find similar quality for a lower price.

They were very professional and are very honest. They told us that we don't have to do anything. They are very thorough and gave us options for the work when needed.

I was very satisfied with overall experience. The price was a little on the high side but the quality was worth the premium. Once I signed the contract they worked to schedule an agreeable start date. The work was completed on time and site was left clean. Workers were as gentle as they could be with the landscaping and took great care to clearly mark and cover holes left overnight during there time on site.

I noticed that something in my wall buckled and decided to call Geofreeze to come out and inspect my property. The engineer showed up when he was scheduled to and started to inspect the house. After about an hour he explained to me that my chimney was sinking and causing the buckling of the house. He explained that it had been going on for years and walked me around the property to show me why he came to his conclusion. He then stated that he would have a report ready for me in about a week. A week passed and I did not receive the report so I called the company and was politely told that they were very busy and that I would receive the report in a few days. I received the report 2 days later and it stated in detail what was wrong with my chimney. The report also stated that my house would not collapse if I did not fix the problem and also stated that the chimney would continue to sink gradually, but not at a pace that would cause concern. I was very surprised that the company basically told me that I did not have to get the work done. I decided to hire Geofreeze to do the work due to their professionalism. The Geofreeze team was at my house the following week and completed the work in 3 days! The foreman was extremely professional and pleasant explaining what they were doing to the chimney. I was also not required to stay home while they completed the work. When they were done they re-leveled my backyard. Excellent work and excellent team!

The engineer was early to our appointment. He took the time to answer all of our questions and ultimately concluded that we did not have any structural problems. Sure it was a little pricey, but at least we know that our foundation is sound.

Mr Schuster was prompt and professional. The engineering report was available days later, earlier than I expected. It was very detailed but also easy to understand and offered a choice of how to fix our home's issues.

They are very nice people. It was a very satisfactory relationship. It went very fine. It was very professional and it was a very satisfactory report. I found out I needed a whole new foundation. They were good.

Everything went well. I was satified with the engineer's analysis and his report.

All personnel are highly professional. Prompt, thorough, and honest evaluation of the situation. Pros, Cons, Estimated Cost, etc. Clearly written report that was submittted on time. Would recommend to anyone

Great. Our home had a lot of structural damage and off centered doors due to settling issues. GeoFreeze provided an excellent engineering plan at the right price that informed us how they could correct the problem. They dug into the area outside the house to the foundation and inserted sime pins that would stop the settling and lifted the house. After the pins were inserted and house lifted, the door realigned cracks became smaller etc. The company then patched up all the brick work and put eveything back together . All in an amazing 5 days.

Very prompt in getting me an appt (in one week) for engineer to look at our home/foundation. We were getting cracks in the house. Received a report after we paid the initial cost of $485 for the engineer to come out and look at our house. My husband went through with the engineer. My husband said that he (engineer) was very thorough. The estimate for repair is very steep and we have to think about it for a while before we get the work completed.

They were very professional and did a great job.

Our home inspector discovered some cracks in the foundation that were of sufficient concern that he suggested we get them looked at. Unfortunately, we had about a 3-business day window to do such before closing. Geofreeze responded promptly, and hurried up the report for a one day turnaround (knowing our tight deadline). While getting a structural engineer on site is understandably expensive, they would have applied the fee for such to future work, had we needed them to do any. He definitely knew what he was doing and just what to look for, and gave the place a thorough examination even after he was pretty certain there weren't any severe problems. Would definitely use them again.

They did the engineering and work for us. They had top nothch work. With the proposal they were professional and clear. It was clearly written and easy to understand and very detailed. The clean up was done daily. The project mgr assisged to my project was very helpful and was here everyday with the crew. Communicaton was excellent with him. They took the time to answer any questions and took the time to show you. The crew never just sat around, they did a good job. The communication with the crew sometimes was a little difficult but they were very helpful. The guaranty was excellent and the price was well done. I even called the President of the company when the work was done and praised her company and how well everything went.

They never bothered to e-mail me or call me.

They came and did an overall engineering assessment of the property and what was required to both redo the drainage and fix the crack. They were excellent. They were very good about telling you what they recommended, but also letting you know that you didn't have to hire them.

After a visual inspection of the house, the inspector told us that the cracks in the foundation didn't require any immediate work. He advised that if we decide to finish the basement that the walls will need to be reinforced, but in the meantime the cracks are not evidence of any major structural defect in our home.