GEOFREEZE

They did a great job!

Things went well.

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He was fabulous, he was knowledgeable, and thorough. He didn't prey on fear. He made me feel better about the situation. He put my mind at rest. The price was absolutely reasonable. I feel like I got my moneys worth.

The structural engineer that came out introduced himself as the president. He was professional during this meeting and said we should receive the written evaluation by the following Wednesday. The following Thursday/Friday we followed up to determine the status of the report, however did not receive a response. When we followed up again on the next Monday to determine the status with the receptionist, she put me on hold and the engineer came on the line and raised his voice at me and told me he works over 80 hours a week and that it was my job to continue to follow up to receive the report. As an objective, ethical person I find that honesty is the best policy and at no point did I raise my voice or was rude to his receptionist or the owner of the company. It is unfortunate that he has to make false statements in order to further his company. Additionally, the moment he got on the phone he was yelling at me. I actually told him that he was yelling at me.

I needed to have the structural inspection and report completed very quickly so that a report could be filed with the architectural review board in my area. Geofreeze worked with me to get an engineer to my property within two days. The engineer was extremely knowledgeable. He did a complete inspection of my garage and the neighboring garage. He gave me a thorough oral report immediately after the inspection and provided a written report within 24 hours. I was very satisfied with the engineer, his inspection, and the service provided by Geofreeze.

We had a nightmare situation with another local engineer/contractor (hired by our buyer) prior to hiring Geofreeze. We were given an estimate of $70,000+ and 30+ working days, including complete removal and replacement of the roof. Eventually we paid off several thousand dollars of his accrued fees just to get him out of the picture, and lost thousands more while we searched in vain for a structural engineer willing to work on a residential job. John Shuster at Geofreeze was able to put together a workable engineering plan in under an hour that took the price down to $10,000 and five working days. We offered an extra $1000 if they could expedite the permitting process, which they did. The work was first rate, and the speed with which they completed the job saved our property sale, which was looking very shaky.

Excellent. It was an expensive job. They were a little backed up in that it took them a little while to get to the job but when they started the got it done quickly. They are reliable and thorough. I think they did excellent work.

In the end we got what we wanted but only with meticulous oversight. Had to literally complain straight to the company's president (John Shuster) in order to correct serious, and basic problems: workers applied repairs to a section of the wall where nothing was wrong and left untouched a damaged section; had to look up myself on the internet what VA state building codes were to demonstrate that stairs crooked to the naked eye were not in compliance; had to obtain second engineer's opinion to prove the doorway they cut was not straight; had to send pictures from three different professional wrought iron rail installations to prove they installed mine backward (handle flush against building, sharp right angles to greet pedestrians). Nearly all these complaints were dismissed by the on-site foreman. This forced me to take pictures of their work every single day to support my claims. What a mess. Company's front office was professional, but the people who actually did the work weren't.