Family Prestige Garage Doors is a very unique company with high quality and expectations. Our company goal is to put at your service certified technicians willing to assist you with all your needs, We offer you complete security with your homes. In fact, we know and understand all your needs when it comes to garage doors and openers. Will match competitor pricing with written estimate for similar product. Will match competitor pricing with written estimate for similar product. Additional Area served - Stafford & DC. Prince William & Saint Mary's Counties .
They called back promptly and had a two man crew at my home in less than two hours. Because of the age of the hardware on my other garage door, I had them do the repairs on both The crew was very professional and completed the work efficiently. The price was a fair one.
Description of Work: Late on a wintry Sunday morning, the spring broke and a cable severed on one of my garage doors. It was impossible to open the door, even when the emergency release was pulled. I called Family Prestige.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$910
DAVID M.
02/2018
5.0
garage doors
+ -1 more
Luis and his coworker were quick and thorough. He even programmed the remote to my car and the outside house remote. My garage door was at catastrophic failure. These guy came to my home on a cold Saturday evening and quickly repaired the door and provided instruction for remote use. Plus, he gave me a discount.
Description of Work: These guys are awesome! The lift on my garage door was bent preventing the door from opening. Luis provided sensible and affordable repair options. He explained what needed to be replaced and what hardware/equipment he recommended. He explained the difference and the advantages/disadvantages of the different parts, including a new motor, which I desperately needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sam B.
01/2018
5.0
garage doors
+ -1 more
The spring on my garage door broke and when we hit the opener button it pulled the attachment out of the door. This was 6:30 at night. I looked them up on Angie's list called and got someone on the line right away. When they say 24x7 they apparently mean it! It wasn't a big enough emergency to get them out that night but they promised to be there between 8 and 10 the next morning and pulled up at 9:45. The door was fixed, lubricated and working well by 11:00. I was very satisfied with the work and they provided an estimate beforehand so I knew what the price would be. I would recommend them.
Description of Work: Garage door repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$542
Horace L.
01/2018
5.0
garage doors
+ -1 more
Our insurance company gave us a payment based on the photos sent and we were looking for a company that could come out and make the repairs quickly. We went to Angies List and saw that they were highly rated so decided to go with them. They responded quickly to our email query submitted on their web site, came out the next day to assess the situation, presented options for replacement of the damaged door and came in within our budget. The team came two days later (during bitter cold!) and efficiently replaced and tested the door, disposing of the old damaged one. Professional, competent and reasonably priced! Nice work guys.
Description of Work: Our garage door had been badly damaged in an accident, we needed it replaced quickly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Sean B.
01/2018
5.0
garage doors
+ -1 more
It went well. Quick and effective service. No complaints.
Description of Work: Garage Door Maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Crane L.
01/2018
5.0
garage doors
+ -1 more
Excellent. If you have a garage door issue, this company will fix it quickly and at a good price.
Description of Work: Garage door wiring repair and tuneup. Great company. On time, polite, professional. Fair price. I will definitely use this company again. Highly recommended.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Jennifer C.
12/2017
5.0
garage doors
+ -1 more
I was able to setup my appointments via Angie’s List. Louis and Julio were great! Prompt, professional, friendly/ courteous, and deliver quality!
Description of Work: Garage Door spring broke and door closing off-kilter before spring broke
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
karen F.
12/2017
5.0
garage doors
+ -1 more
Fine. Luis and his co-worker were very nice and did a good job. The replacement of the door opener was a good price but I found the replacement of the door springs to be high. Based on my research, the cost is typically $100-200 so they were on the high side.
Description of Work: Garage door springs replaced and opener (Chamberlain)
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$354
Jesse R.
12/2017
3.0
garage doors
+ -1 more
Work went fine, but was twice the price quoted. Would probably hire again, but I was not happy that the price doubled from what was quoted.
Description of Work: Spring replacement
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
SANDRA S.
12/2017
5.0
garage doors
+ -1 more
It went well. Everything was great. They did everything that they needed to do.
Description of Work: I purchased a deal for the $69 for Garage Door Service Call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara T.
12/2017
5.0
garage doors
+ -1 more
Refurnished our garage doors and hardware.
Description of Work: Already wrote full review
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Julianne C.
12/2017
5.0
garage doors
+ -1 more
Excellent! Technician arrived early, was polite and showed me how to work the new system. A+ in my book! I was able to get back to work early and now have a functional garage door opener again!
Description of Work: Garage door opener needed to be replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara T.
12/2017
5.0
garage doors
+ -1 more
Very pleased with the service and the work. Our technician, Alan, was professional and was able to complete the work in less than an hour.
Description of Work: We had one of our garage door roller fall off. Called to have new rollers installed. It turned out that the roller fell out because the bracket broke. Upon inspection, there were several other problems with our 40 year old garage door. We chose to have a rebuilt to avert further problems.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mary D O.
12/2017
3.0
garage doors
+ -1 more
I paid for 2 garage doors to be serviced but the serviceman only had a record that I had paid for one. He told me the garage doors needed to be replaced and that it would be a waste to service the old ones. He recommended buying new doors from his company and gave me a brochure. I drove 35 miles to what I thought would be a showroom for his company and discovered that they don't have a showroom. They send out a salesperson to recommend new doors. They also have a website. So the initial problem was that the company thought I had paid for only one door to be serviced. I agree with the service person that the doors are beyond repair. I think that he could have explained better how to shop for garage doors from his company. I received a refund from Angie's List because no services were performed.
Description of Work: I needed two garage doors to be serviced.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Christine F.
12/2017
5.0
garage doors
+ -1 more
Good Work, on time. Does as other reviews have stated try to sell a new opener... old one works fine
Description of Work: Refit garage rollers
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Ruby H.
12/2017
5.0
garage doors
+ -1 more
He was very professional and had great suggestions on taking care of my garage door. I would definitely use him again.
Description of Work: He did a tune up on my garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jim M.
12/2017
4.0
garage doors
+ -1 more
I bought the service and they never contacted me to set up the appointment. I contacted them. They responded and requested 1 day. I asked for alternatives. Three days later i called because they had not responded to the Angie's List correspondence. I think this is a good provider, they just don't monitor Angie's List correspondence. The service was very good.
Description of Work: Garage door maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
Margaret L.
11/2017
5.0
garage doors
+ -1 more
It went well. I would recommend this company.
Description of Work: Installed a garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,590
Fred G.
11/2017
5.0
garage doors
+ -1 more
Technician was professional and friendly. Arrived early, and in no time had replaced all the rollers, and adjusted the take-up chain. Door works great with no squeaking. I would not hesitate to hire again to perform yearly maintenance.
Description of Work: Service garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Tricia K.
11/2017
2.0
garage doors
+ -1 more
Overall, unsatisfactory. After reviewing the Angie's List posting, I went to the vendor's website. It stated that estimates were free. I called them and said I wanted an estimate to fix a garage door. I was scheduled for an appointment between 1:00 and 3:00 pm the next day or two. At about 3:00 on the day of the appointment, I called and asked if they were still coming. At about 3:30, I received a call back saying the representative would be there about 4:30. After he looked at the door, I was told the cost would be $150 + $50 for the service call. I mentioned that the website stated free estimates and was told that was only for new garage doors (I did not get that from the website). I asked about the senior discount stated on the website and he agreed to that so the net amount was $180. This is significantly more than I expected but he was there and we already wasted the entire afternoon waiting for him so I had it repaired. The repair took 15 minutes. This vendor as well as many other venders advertised much lower fees on Angie's List for garage door adjustments. I certainly did not expect a service fee to be added since I had the garage door repaired.
Description of Work: Adjustment of garage door.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0
$180
Jennifer B.
11/2017
5.0
garage doors
+ -1 more
We called Family Prestige Garage Doors on Friday night when the spring broke. They set an appointment for between 11-1 the next day and arrived at 11 after calling at 1045. So prompt! Luis and J(?) assessed the garage doors and told us that although the doors were old, they had 2-3 years of service life left. They also said the garage door motors were good. They replaced all the springs at our request, they re-balanced and re-aligned the doors, replaced the rollers and did a lubrication and tune up. They told us everything they were going to do, showed us the new parts, and cleaned up and carted away the old parts. The doors are much quieter and we feel confident they will keep working so long as we properly maintain them. Thank you!!
Description of Work: One of our garage door springs had broken. Also, the doors had not had maintenance in a long time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Phillip N.
11/2017
5.0
garage doors
+ -1 more
Fine; the technician was prompt and professional. We have had an episodic but persistent problem with power loss to opener (likely a loose wire) that couldn't be identified when the technician was here. Unfortunately he did not open the box to check internal wiring. Will have to ask for a return visit since the problem showed up again.
Description of Work: "Tune-up" and routine maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Fiona B.
11/2017
5.0
garage doors
+ -1 more
Appointment was scheduled within an hour after contacting, technician arrived on time, was polite and informative. Very good experience.
Description of Work: Both garage door were squeeky, one required new rollers and was oiled, the other door was oiled. Both in good working order now,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$156
Staci L.
11/2017
5.0
garage doors
+ -1 more
The gentleman that came out was knowledgeable and thorough. Our door currently has the best quality rollers so he worked to he get every last squeak out of the door without replacing them. He left me the replacement rollers included in the $89 coupon price and told me to install them in about 10 years. Taught me a few tricks for future maintenance too--priceless.
Description of Work: Garage door was noisy. Purchased a coupon for a tune-up with roller replacement.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Matt K.
10/2017
5.0
garage doors
+ -1 more
Great! On time, worked quickly and most importantly the door now works great.
Description of Work: Replaced springs, cables, and rollers on garage door.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Garage Doors,
Insulation,
Home and Garage Organization,
Doors,
Fencing Driveway Gates,
Interior Painting,
Kitchen and Bath Remodeling,
Handyman Services,
Fencing
FAQ
Family Prestige Garage Doors is currently rated 4.8 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Family Prestige Garage Doors accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Family Prestige Garage Doors offers free project estimates.
Yes, Family Prestige Garage Doors offers eco-friendly accreditations.
Yes, Family Prestige Garage Doors offers a 10% senior discount.
Yes, Family Prestige Garage Doors offers emergency services.
Yes, Family Prestige Garage Doors offers warranties.
Family Prestige Garage Doors offers the following services: Residential & commercial garage doors, installation, parts, overhead door repairs, maintenance & garage organization.