Fairlington Window & Door

The company only schedules quotes during the middle of the day. So I took a day off from work to get the estimate. The company was a no show at the appointment. I reached out 15 mins after our schedule time to ask if they were still coming and they told me no, they must have gone to the wrong house. The told me they would not honor our appointment and we would have to reschedule. No apologize for skipping the appointment. I requested they come on the next day I could take off and was told they couldn't accommodate that either. They were unwilling to schedule appointments after 2pm, so we decided to move on to another company that could be more organized and responsive.

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Great - they were able to get the stairs in (I had already purchased) with little to no issues. They had to shim the space a little bit but nothing major.

We chose FWD because of their proposal's price. Unfortunately, there was quite a bit of and quot;extraand quot; work that ended up needing to get done that we didn't anticipate, and we spent a lot out of pocket for materials that weren't in the proposal. The first clue that this job was going south was the shifting times for actual work start date. When work finally began, we discovered that the cabinets they hung were not the size that we ordered. When pressed on this, the contractor stated that he ordered exactly what we asked for, which was a certain measurement. This wasn't the case: we actually said we wanted the cabinets to go to the ceiling. He argued that this was over the proposal budget, but he had never given us the option of seeing the differences in cost. In fact, the contractor kept NO RECORDS of the job. We pressed him time and again for a project plan, emails, ANYTHING written down on paper that could prove a logical order of request. He refused every time, stating, and quot;I'm not in the habit of writing things down, and I haven't been for 30 years.and quot; This type of unprofessionalism deeply disturbed us, and we felt that we were being bullied into accepting something that we hadn't requested because they had made a mistake and wouldn't own up to it. Calls to the owner went unanswered. Furthermore, the contractor continued to nickel and dime us on and quot;other costsand quot; like the grout for the backsplash or electrical work for the light above the sink. We ended up paying about 30% more than anticipated just to finish the job. Worse, the work was done sloppily: we kept having to have contractors come over and fix things like dings in the new cabinets and blemishes in the paint. Ultimately, we like the kitchen we have now even though it's not the one we wanted or ordered. The ordeal of dealing with this contractor was not worth the quality of work we got, the time it took, or the price. We will never work with FWD again. For all you first-time remodelers, learn from our mistakes: get everything in writing and make that a condition of signing the contractor. We would gladly have paid more to have better project management.

Everyone from FWand D was so nice! They were patient with all of my questions and completed the job perfectly. It took a bit longer to complete than I was originally quoted, but overall I am so happy with the new steps. The manager even called me the day after to make sure I was happy with their work!

I hired Fairlington Window and Door to perform this job due to their availability and their familiarity with working on homes in my neighborhood (Fairlington). Like most contractors, they employ cheap labor to actually perform the work. The guys who did the work spoke little to no English, but were friendly, worked hard, and did a nice job. The supervisor and point of contact for the job was Dave Simmons. Beware of this guy. He is unpleasant to put it mildly. From the start, dealing with him was an adversarial process. Simple questions were met with arrogant and dismissive responses, concerns about the job were met with defensiveness, and miscommunication and confusion were quickly blamed on me. Unfortunately, I needed to get this work done in short order or I would have waited and/or shopped around. I think Dave Simmons sensed this and charged $3,000 to install a bathroom exhaust fan and ceiling fan that I purchased separately. My clear impression is that this guy will take advantage of you if he thinks he can get away with it. Worth noting, Dave tried to charge me $75 simply to have his guys, who were already in my home, take a cursory look at my kitchen track lighting and tell me that I would likely need to purchase another system. He quickly reversed the charge after I objected. I visited Ned Overton, the company's owner, to express my concerns about Simmons. Ned is a really nice guy, but seems to have very little interest in the professionalism of his operation. He quickly but politely brushed off my concerns about Simmons (noting that several other customers have had similar complaints) and asked that I keep FWand D in mind when I need more work done. I plan to have additional remodeling work done on my home, but will be going with another contractor. My recommendation would be to do the same. Remodeling/home improvement jobs cost too much money to have to deal with a company like this.

I had been looking for a company to install a set of attic stairs that I had already purchased. After seeing a video on their website I contacted them and set up a time to come out and provide an estimate. Dave was great and came when scheduled and we walked through and showed him what I wanted done, along with a few other small items I wanted to get estimates on. Their estimate for my stairs was by far the best and they were able to schedule and come out within a week or so. The guys showed up on time and within an hour they had the stairs in and operational. They cleaned up and were on their way. My only very minor comment is that they used regular wood screws for the installation instead of the lag screws called out in the installation instructions. Not a big deal, and I should have been specific in what I wanted used, but over all Great job!

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From quote to installation the service was excellent. Fairlington Windows uses their own installation crew who have been with them for years. Contrast that to some other companies that quoted the job that use subcontractors or pick-up day laborers. The benefit was a better installation job and when it comes to windows, installation is key. After the installation and after the final there were two minor problems that developed at two separate times. Both were handled expeditiously and resolved completely. The initial installation was a year ago, and I am as satisfied one year on as I was immediately after the job's completion.

I called and asked for an estimate for some roof damage we had after significant rain storms. Although most places I called were fairly backed up with estiamtes (as were they), he still scheduled an appointment within a few days. They came and provided an estimate for roof repairs, replacement of windows and purchasing and installing a storm door. He did a thorough job of inspecting the roof and recommending how to best resolve the issue (even considering what we could do ourselves and not have to pay someone to do for us). The prices for the windows and doors were higher than I wanted to spend, but were not unreasonable. They then followed up with an emailed estimate. Overall, very trustworthy and professional.

We've had this company perform two separate jobs. The first job was to replace four windows on the back of our house and the second job was to replace four closet doors inside our house and take care of other items. They also had to While they were doing the second job, I was also replacing a toilet in the house myself and broke the cast iron flange which they also fixed for me at an extra charge. Their job at installing windows was superior to the job done to install closet doors. The workers for the first job seemed extremely skilled at what they were doing. The second job, the workers had to use the directions in the package to figure out how to install the doors. This was not very reassuring. Further, the product was of Home Depot quality. My trust in the company for the price we paid was lowered. However, we had an issue with the closet doors they installed - one broke - and their manager came out personally the next day and fixed it. This helped to restore my trust and I will likely use them again because of it. Not to mention that they replaced a broken toilet flange that occurred when I was replacing a toilet while they were on site. I've had too many issues with prior contractors who mess up things or don't do a good job the first time and suddenly become hard to reach or difficult. It's by far not the cheapest company around for work but provides far better quality than a handyman. The company is a GC and is going to have higher overhead costs. The difference is this GC provides excellent customer service and stands behind their work.

Everyone showed up on time and the products I was promised and the price I was quoted held true! With any contractor you want to be sure if a problem arises regardless of who's fault it may be that they will get it taken care of! I live in an old house and not everything is straight and standard sizing! Instead of complaining that every window and door were not exact sizes they made adjustments to the framing. I was told it is what it is and we expect to deal with some rotted wood and wood that is not straight anymore making the installation a little more tricky! The last thing you want is to find out your old windows are ripped out and the company installing them are incompetent! Go with FWand D!

They came out quickly but their quote was not very detailed. The quote did not have a price break down and it only had a grand sum. They took a look of things they were going to do and gave me a grand sum which didn't allow me ascertain where the things could be taken out to lower the price. My kitchen is sixty five square feet and I thought the price was a bit too much for that. They took pictures and went to detail on the quote but there was not any break down on prices. It was just like the things what they were going to do and a grand sum at the bottom. I've had them do work on my windows before so that's why I thought I'll get them.

Very professional and courteous estimator. Easy to coordinate with and came on time. Patch worked well.

We were incredibly pleased with them. They were very swift in scheduling when to come out. The workers were very easy to communicate with and very respectful. They kept the job site very clean and worked in an efficient manner. I don't have anything but positive things to say.

They arrived on time and provided the estimate in a timely manner. It's too bad the price didn't match expectations.

I was very pleased with my experience with Fairlington Window and Door. The removal of the old windows and installation of the new windows took place during one full day. The crew worked very hard and efficiently, although there was a language barrier when I had questions during the installation. The crew cleaned up afterwards and there was minimal damage to the woodwork and some scuffs on the walls. I would recommend cleaning or repainting woodwork and walls after the installation. I have called Fairlington Window and Door to repair a loose window and do some exterior re-caulking, which they did without complaint. I would recommend Fairlington Window and Door to any Fairlington resident given their knowledge and experience. However, I do not know how their costs compare to other contractors.

I called them, left a message, and just never got a call back. Seems they were too busy to want my business. $20000 not going to them.

This was the 2nd time I used FWand D to install windows, and I would recommend them without hesitation. Ned Overton, the owner, is not only a very knowlegeable in the field, he is also a class act. His crew was courteous and paid attention to detail. The level of customer service is what really sets FWand D apart from the rest. I was very impressed at the fact that Ned was present at the job site almost the entire day of the install. The estimate was accurate and the entire process went exactly how I was told it would. I am very pleased with both the product and the service I received. Like I said, I can't recommend them enough. Also, for those of you who are contemplating replacement windows, new legislation is requiring houses with lead paint (most pre-1978) to be handled as haz-mat zones. FWand D is trained to conduct this type of demo work. Ned did the lead testing and thoroughly explained the new regulations to my wife and I prior to any contracts being signed.

I have several rentals in Arlington and Alexandria, VA, and keep them in excellent condition. I had two estimates for window replacements, and chose FWand D once I met the owner - Ned Overton. I was very pleased with the work - price, quality, cleanliness, etc. Based on the work FWand D did on the windows, I had them remodel the master bathroom. The schedule was very tight, as I had a tenant moving in within a week. FWand D adjusted their schedule and got he work done in record time, again exceeding my expectations in quality and responsiveness, and meeting my expectations in price. I would unhesitatingly recommend them, and will use them for future work I need to do on my rentals and home. Richard L. Kelly LtGen, US Marine Corps (ret) Arlington, VA

From the time I met the owner - Ned Overton - until the job was complete, I experienced nothing but professionalism. Ned's installers were competent and thorough, and both the windows and their installation were A+. Moreover, Mr. Overton was engaged throughout the process, to include inspecting his crew's work on the afternoon of the installation - Sat. I would unhesitatingly recommend his company for window replacements, and any other work they do.

The work well done from beginning to end. Good consultation at the start; work started on time and finished early. The workmen were wonderfully considerate, clean and polite. The quality of the work was good. I would recommend Fairlington Wand D to anyone.

Fairlington Window and Door came out very quickly to do my estimate. I had 3 estimates and they were the best price by far. I think that they have a very efficient crew and worked with great care around my landscaping. I am very happy with the end result.

I was told they would arrive before 9:30 a.m. but they did not arrive until 10:20 a.m. The team was five people, all foreigners who did not speak English well. Someone started breaking glass without putting a drop cloth on the floor; there was broken glass in the bathtub. It was swept up. I had informed the salesperson that I needed to leave at 3 PM and he said that it was okay. So I thought the job would be done by 3 PM so I would not need to leave the house with the men still working. At 3 PM there was a lot of work to be done yet. I feel I was given bad advice regarding the amount of time to do the job and I wish the salesman would have told me to wait for another day for the installation. There was a lot of caulking on these windows and the edge of the vinyl was coming through the caulking. I was not satisfied with the installation so I contacted the company that made the windows because I have a lifetime guarantee. He said the installation was not guaranteed.