Expert Fence

They did a terrific job...on time, professional crew, and quality work.

Great! They were prompt, willing to do a small job, did it really, really well and moved our gate so the hinges were on the right instead of the left (which goes better with the slope of the ground).

From the moment I contacted Expert Fence to also helping with a couple things after installation, Expert Fence has been fantastic to work with. Everyone is super friendly and helpful and really want to provide you with a beautiful product. During the installation, the team who was installing was very friendly and did such quality work. We can't thank them enough for their communication, promptness, and the follow-up that has been extended to us after the installation was complete.

Sammy and Carlos built my Cedar Fence. They are the best. Sammy took his took his time to show me different options for setting up my fence. He demonstrated with a string and board how it will look if I "followed the grade" or installed it "stepped and level". Sammy also show me the different designs for the gate - straight vs. curved top, hinges on inside/outside, hinges on left or right side etc. Very helpful.

The initial installation went very well, and the fence worked just fine. After a year, however, the wood on the gates started coming apart. Now, it is not usable, and they will not fix it without additional service charges. Their response is that it is normal and uncontrolable for wood to warp. Well, of, buy if it breaks the fence after a year, shouldn't they come a fix it? A heads up on that in advance would have been useful. Again, at the time of service, I would have rated them high. However, at present, I have an expensive and nice looking fence, but if the fence's job is to keep in the dogs, and to be able to open without falling apart, it is just not working. It seems reasonable to ask them to repair it without a service fee; we already paid for the fence.

Initially, everything was great. I had no problem scheduling an appointment to receive a quote. The sales person who visited my home, Kris, arrived promptly and was friendly and professional. He was knowledgeable and provided good advice and input. When I asked what would happen next, he advised that the would send me a written quote within 3 business days. After waiting for a week and a half, I sent Kris an email and asked him to provide the quote as I was anxious to move forward with the fence. It's now been almost two weeks since I emailed Kris and I still haven't heard back from him. Bottom line, he just dropped off the face of the planet. I was quite surprised as the person with whom I spoke when I scheduled the appointment was professional -- as we Kris when he visited my home. At the end of the day, I'm disappointed that Expert Fencing wasted my time. I'm assuming the job was too small for the company as I suspect the cost would have been no more than $2,000. If that is the case, I would have appreciated candor rather than just not responding -- and keeping me in the lurch.

No written proposal was provided and this became a problem because the service provided was different from and less extensive than the service discussed. The person doing the work was different than discussed. The actual cost of the materials (noted on the final invoice) was much lower than the amount the bid was based on, but no adjustment to the amount billed was made. I paid the invoice under protest.

Our neighbors installed a six foot cedar fence on one side of the yard so we decided to finish and do the other side. I got three estimates. All were fairly close in price but Expert Fence came up with the most competitive quote. Kris came over, measured the area and we talked about the fence options. I spoke with him a few times after with questions and modifications, usually I would leave a message on his phone and he would get back to me pretty quickly. Once we picked the quote it was just waiting for their schedule to be open with decent weather and install the fence. I got a call from Kris that they were ready to install the fence the next day, it was a bit short notice but no matter. It looked like we would have maybe a day and a half of dry/semi-dry weather before a week of rain. I was concerned that we would be a week without a fence at all since they were also removing the existing chain link. We have dogs as well as neighbors on both sides and it could be a problem. They were able to get some work done the first day before rain started. Pressed for time they sent a bigger crew the second day to make sure they would finish. Everyone involved was professional and personable. The fence looks great. Really well constructed and straight. Looks better than the one the neighbor had installed. All in all you couldn't ask for better. Very satisfied. Great company!

From start to finish - A+. Kris was very responsive with quote and came back a second time when we decided to add the back fence into project. Rebex and his crew were very professional on the install - high quality and efficient work. They paid attention to the details, cleaned up all debris and were very pleasant - even with 90 degree temps. We love our fence and are very satisfied - I highly recommend Expert Fence.

Perfectly. Very smooth and very quick.

The fence is beautiful. The workers were quick and professional. It is exactly what I wanted and I would highly recommend them for the quality of their work.

Initial consultation was more informative than most companies, and the best quote we received. Workers arrived on time, and put in the fence by the driveway, including some work-arounds because of the particulars of the job. Unfortunately the supplier provided Expert Fence the incorrect length for the railing, which resulted in a delay to finish the job, but was outside of Expert's control. Expert did fix the problem with the supplier and installed the railing and gate at a later date, but there was a small communication deficiency that I did not know if or when the railing would be installed after the initial glitch. However, Expert Fence was working behind the scenes to rectify the situation, and I very much appreciate it. Other small gripe would be a more full explanation of the accessories, such as railing base covers or types of gate latches. Nonetheless, overall great service, and would recommend to anyone.

It went well, I would recommend them to anyone.

Job was finished but there problems with coordinating the work within the company.

Prompt response to initial inquiry, price seemed fair for what we wanted; a 7 foot tall x 200 foot long privacy fence (maximum height Arlington County allows). After a few weeks and one weather delay the work done in under 3 days and we love the results! Very solid construction: all gates (we had 3) swing on sturdy 6x6's and they provided nice heavy-duty hardware... the doors close better than some inside my house! Included in the price was removal of the old fence and the permit. Crew that did the work was friendly and cleaned the job site well. I would recommend Expert Fence highly!

I thought they were quick in the installation process; that is what I liked. I found their business practices to be suspect and I found that their management was pretty substandard.

Kris arrived on time and fully prepared to discuss all aspects of the removal and replacement of our fence. He took notes, made suggestions, and listened to my questions, considering them before answering. I had to wait more than a week for the estimates from other companies, so I mentioned to him that the faster he could get me the estimate the happier I would be. I had the estimate within 8 hours. Ultimately, we decided not to replace our fence, but I would recommend Expert Fence for those looking for estimates, at least.

At first it was a good experience working with Expert Fence. The quality of fencing material was high and the options were plentiful. Then the install day arrived. I was told by the salesperson that the gate was damaged in transit. I overheard the installers talking and heard the wrong size gate was ordered. Very different story. They installed the fence and gate on the one side and the stair rail. Because it was so cold I asked them to paint the railing once it warmed up. They put on a first coat and said they would do a second when it was warmer. Then we waited and waited for the correct gate to arrive. When it arrived the installer, Jose, messed up the installation. I got major resistance over the mistake from the office people, but when a worker, Samuel, came to fix the problem (after waiting more time for a new post to come in) he agreed completely with me and apologized for the poor workmanship of the previous installer. It also took 3 visits for the workers to be given the correct paint to paint the stairrail. I asked repeatedly if we would receive a small discount due to all of the installation problems and they refused. Overall, very poor management in the office and only one good worker.

Kris was great to work with. I was probably a bit of a pain, but he was very accommodating and worked with me to tweak the design a bit to give me what I wanted. He was fair in our dealings. The work was performed quickly and was done well. I'd consider myself a bit demanding as a DIY-type, and Kris with Expert Fence got it done right. Very happy customer here.

Kris came out for an estimate, was on time and professional. They installed the fence on the day I wanted it to be installed (which was faster than they normally would). They hauled away the old fence and installed about 60 feet of new fence in less than a full day. The fence looks great. The materials they used were of high quality and the installation was thorough and well done. The crew worked hard and barely took any breaks. I thought the price was a little high but the quality is very good. I appreciated that the crew asked me/confirmed what I wanted in each aspect. It was a standard shaped yard but it has some quirks that they dealt with without a problem. Cleaned up when they were done.

Kris was very friendly and on-time. He made good suggestions, and explained fencing styles carefully. The drawing & estimate came through e-mail a week later, and it was here that we had a point of contention. At the top of Expert Fence's Angie's List page, there is currently a coupon for a "Free gate with 100 ft of fence - $250 value." After receiving the estimate, I had asked Kris to apply this coupon. He refused, based on his assertion that the coupon had already been applied. However, there was no indication on the estimate that the coupon had been applied. It would seem that he simply did not want to apply the coupon. If Expert Fence publishes a coupon, then they should anticipate that their customers will try to use it. If Expert Fence isn't interested in offering coupons in their sales negotiations, then they should not publish a coupon. I explained this to Kris, but he said he didn't want to debate the issue. I explained that the customer will feel cheated if a coupon is offered, and then it's said to be "already applied" without any indication in writing on the estimate. Clearly, Kris has never had used a coupon before, or he would have understood the basic concept here. I asked Kris to have his boss call me to clear this up, and he refused. The estimated price was competitive, but this was not about price. This was too early in the game for Expert Fence to be reneging on their written word. In view of this, as well as a previous reviewer who wrote Expert Fence wouldn't honor their warranty, as well as the fact that Kris would not agree that the coupon was deceptive or should be removed, and because Kris refused to ask his boss to call me, I chose another contractor and left this review.

Chris showed up on time and measured the property and offered some ideas on how to save some money from what I had planned. He quickly emailed a proposal with a couple of options that saved me money. I used the savings to purchase the more expensive cedar fencing vs. the treated pine. The crew showed up on the appointed day and by the end of the next day I had a beautiful fence surrounding the yard. I highly recommend their work and also recommend anyone considering a fence that the additional cost for cedar is well worth it. Bottom line is that the cedar is not that much more and results in a more attractive fence that will last much longer. In addition the cedar that Expert Fence uses is clear (no knots) that makes it look even better.

I set up the appointment for the estimate over the phone. Jose came over at the set date/time and not only gave me an estimate for the work but also made suggestions on materials and what he'd do differently for the new fence compared to the fence we'd had built in 2003 (i.e. use 6x6 posts on both sides of the gate, not just the hinge side, and have the hinges moved to the other side of the gate because of how the ground slopes out back). Jose suggested cedar for the gate and all of the vertical pieces (not the posts, which need to be pressure-treated wood), because our fence receives full sun all year round, and cedar is less likely to crack/warp. The contract was emailed to me and Sean was very responsive with making a few corrections to the contract, based on my conversation with Jose during the estimate. Within a few days of their receiving my deposit (30% of the total), they'd contacted Miss Utility, who then came out to mark all the utility lines. Less than a week after that, the crew came over, demo'ed the old fence, replaced the posts, and built the new fence, all in one afternoon. This fence is so much better built than our old fence! The gate is reinforced to keep it from sagging and the hardware on the gate is very nice. I would use Expert Fence again in a heartbeat!

Kris came to our house to survey our fencing request and to provide us an estimate. Although we missed his visit, he was very pleasant on the telephone when he called to go over what we wanted. The estimate came when he said it would and offered some alternative options with associated prices. He had a positive attitude when we made changes and needed a new quote and again when we made a last minute change. On the day of installation, Samuel was professional and had his crew get right to work while he went over the project with us so we were all on the same page with what was being installed and where. After we came home, the fence was completed and the work site was tidy and clean. We could not be more pleased with the results. I can't believe how excited one can get about a fence but it looks great! The whole experience was good and everyone we were in contact with was professional, pleasant and excellent communicators.

Expert Fence's bid was only $206 more than competitor and Expert was using a higher grade of wood. I went with competitor because their bid was lower for my neighbor's fence. I am now regreting this, especially if I now have to pay to have post relocated and fence section redone. Expert, I should have trusted my instincts and gone with you. So sorry, but will recommend your company to others.