Cyprus Air Heating, Cooling and Fireplaces

Description of Work: Purchased an AC tune-up and Freon service. They came out and "supposedly" added Freon and said the system was in working order but they suggested we look at servicing some items in the future. Tech didn't even put the HVAC unit back together right was off and sticking out and we had a flood in our downstairs. |Called them and they said they would come to look at it and repair.. took time off of work and they never showed. Called back to complain and they informed us they would not come out unless we also purchased the services that they identified as future items... long story short... it costs us about $3000 to have another provider come in and fix their screw up. And the other provider said there didn't appear to be any freon added... wow

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Description of Work: They have been out twice to attempt to fix the water pressure issue created when moving my water heater last month. It has still not been resolved. They should stick to what they know, and what they know is not water heaters.

Description of Work: I purchased the HVAC/AC yearly preventative maintenance. The technician who came out was very helpful, gave me some great insight, and was patient with me. | |When he left, however, I couldn't help feeling he didn't *do* anything. This may just be my lack of understanding of how this stuff works, but he was up on the roof inspecting the AC for less than 15 minutes and said it didn't need any work done. The deal mentioned more than dozen things, including lubrication/cleaning etc,. and I find it hard to believe that nothing needed to be done. Again, this may just be my lack of understanding, because by all accounts he was respectful, seemed to know what he was doing, and answered a whole bunch of questions for me.

Description of Work: Service we paid for: 32-Point Air-Conditioning Tune-Up with up to 1 Pound of Refrigerant | |Service person recommended we get a new unit. Interim solution was to add more freon to unit. We got one gallon of freon with the deal, but we'd have to pay for second gallon at $300. Apparently they have to use two gallons for our unit. I told service person I'd have to check with owner of house as far as next steps since both involved $$$. The provider said we'd have to pay for another visit if we couldn't make our decision right then for the freon. Also, the guy didn't even change our air filter (which we provided) and was always on the phone with someone from the company. Did this guy really know what he was doing? Why couldn't he just give us the one galloon of freon we received as part of the deal. Basically there was no resolution to having AC unit run better/more efficient.

Description of Work: Technicians were on time;however, were not able to perform service at initial scheduled time. Apparently the house electrical wiring was not a match to the equipment. Electrician unsuccessfully tried to get parts at local hardware store. Service was to be performed once the part ordered was received. On scheduled day of service a week later, I got a call on the morning to cancel, equipment was not working properly and could not be rescheduled for another couple of weeks.

Description of Work: They performed the AC Tune Up. They recommended that I clean my condensor because it was very dirty. The cost was a bit steep I thought, but the work performed was good. Ken was a very good technician; he took the time to explain everything to me and made good recommendations on how I could keep my home cool during the summer. I will use them again..

Description of Work: Replaced fireplace logs and made a custom fireplace closure (doors and screen)

Description of Work: I did not watch them so I am not sure. But I had no air conditioning when they came and did have AC when they left.

Description of Work: Cyprus Air installed an Air handler, Heat pump and thermostat. Also installed a 50 gal. water heater and relocated it a few inches. Carpet got a little soiled during install, but they cleaned it after I bought it to their attention. Had to come back the next day to open a damper that got closed during install. My unit is running fine and I am happy to have air.

Description of Work: They were excellent, very professional and came prepared. They gave me an estimate for a new unit that seemed a little high, so I will be getting a second opinion from someone else in the area.

Description of Work: Annual inspection and cleaning of 2 gas fireplaces.

Description of Work: CYPRUS AIR FIREPLACE SYSTEMS serviced our fireplace that had not been used for several years. I was expecting to have to replace the whole unit but Cyprus was able to clean the valves and inspect the lines, certifying the unit in good condition and safe for use. That was good news. They tested the unit before they left and it worked. It was tried the next week and wouldn't work. We called Cyprus and they responded the next day and showed us how to ignite the unit properly. There was no charge for the second visit. It works fine now. Will use them again. Their work was outstanding and they stand behind their work.

Description of Work: We have our gas fireplace from them. It was installed very well 9 years ago. And they are very good at what they do, and very professional. But they price gouge. We thought there might be a problem with the pilot, so we called them to come check it. A service call, whether there is anything wrong or not, is $425! Normally, service calls are around $150. But they diagnose and do an overall cleaning and check of the fireplace. Luckily, there was nothing wrong. But if there had been, the charge would have been additional!

Description of Work: They do not have the inspection like they state or county want them to have. Leave dirt in the home, no tarps, have manager ever gone on a job to see the workmanship ?

Description of Work: Diagnosed HVAC problems and performed actions necessary to resolve the situation as much as possible given the dated equipment we have.

Description of Work: I did research and knew I wanted a vent-free gas log fireplace set. Cyprus Air advertises extensively in the Washington Post and Angie's List provided their name. I was extremely unhappy with the sales person at the Falls Church location. He tried to tell me that these sets are $3000 plus. My prior research suggested a range from $800 for a basic set to about $1500 for a remote controlled electronic ignition set. When I told the sales person that that was the range I was expecting he said absolutely nothing. I left knowing that this is NOT a business anyone should contract with.

Description of Work: Installed new gas fireplace and annual contract for service.

Description of Work: I purchased a big deal but they weren't able to complete the service I needed I applied for a refund.

Description of Work: Replaced my old heat pump.

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Description of Work: Disassemble and clean gas burning fireplace.