Elite Power & Energy Corp

The tech came out on a Friday and after working on our generator for 2 hours said he put new brushes in it but it needed a new alternator. They charge us $480. The office calls that day and says they'll order the part and come back in 10 days (a Monday) to fix it. They call again late Friday and tell me they can't get the part. It's been discontinued (we verified this by looking for the part ourselves. It took us about 1/2 an hour to figure this out). Not sure why it took them a week. So they send us a proposal for a new generator the following Monday. I call with a question on Tuesday. I have to leave a message for Kelly. Having not received a return call I call again the next day. I'm told to give Kelly 2 or 3 days to call me back. That was 10 days ago. We've since hired a different company. We'll never call Elite for anything again.

It was difficult to get a response to my inquiry on the cost to do the work. I was finally given a quote of 165 per hour plus materials, I agreed to they and they arrived as scheduled in two men in two trucks. It took 55 minutes to complete the work and they were gone. They supplied and used 6 concrete blocks and I provided them with 5 thick slate pavers. When I received the invoice it had $195/hr for 1.75 hours technician and $65/hr for a helper plus $42 for the blocks. All totaling $497. While the work was satisfactory, the charges are so far removed from the estimate, I feel that I am getting ripped off by. this company. I know of no-one else who charges for driving the to the site and they never identified it as part of the estimate. They never identified multiple people different than a rate per hour. They replied that it would have taken the technician twice as long if the helper wasn't there, which is not true as I was with them through the entire process, and would have been glad to hand tools to the technician. The bill also indicated that I needed to get one tank rectified. I hesitate using this company for anything. I just finished signing a three year agreement for propane, and now feel trapped. If I had any idea the cost was to be over $400, I would have shopped around some more first. I believe I should only be paying $165 for the 55 minutes work plus $42 for the blocks.

Excellent. Our first fill up was 48% less then what we would have paid with Amerigas. No longer paying for all of Amerigas inflated prices, service fees and hidden fees. Elite is up front with their prices. No surprises.

As they are listed as a "Platinum Provider" by Kohler and a VOSB, we anticipated they would have better customer service and overall response from them. After 4 months of either no call back or false promises of follow up with a scheduled date, we finally got someone to come out. Service was performed as requested; we also needed a battery. Service was charged as quoted, but the charge for the battery was nearly twice what it should have been. We asked about it and basically were told "too bad". Clearly, their customer service and pricing standards are lacking and are NOT representative of what Kohler would normally have. ** Note: the tech who came out- Hector was great, but dealing with their office and the time and trouble we had to go through to have the work done was completely unreasonable- the issue lies with the office management/office assistant.

Great work. On time and on budget. Highly recommend them.

Here is the message trail, I'll let is explain itself: Roger Williams (me) January 20, 2016 Need immediate work on Craftsman 6400 Watts 11.0 HP generator. Won't pass gas, eventhough gas line is open. Figure the jet in the float is gummed up, but can't get one of the screws on the carburetor turned to get to it. Need to have it serviced in the next 48 hrs before storm sets in....I am taking care of 80 yr mother...we need to ensure power is available to maintain level of care for her. Please call soonest. Roger Williams 703 629-3239 Member suggested dates to schedule service:Morning (AM) on 1/21/2016Afternoon (PM) on 1/21/2016Morning (AM) on 1/22/2016 Elite Power & Energy Corp January 20, 2016 Where are you located? Would you bring to us or us come to you? All of our calls right now due to so many people calling are emergency call rates. 195 per hour. If you agree just let me know your address and I'll get you on the schedule for tomorrow. Roger Williams January 20, 2016 You'd need to come to me. I have no way of hoisting a 150lb machine to get it to you. Address is 4009 Whispering Lane Annandale, VA 22003 Elite Power & Energy Corp January 20, 2016 Thank you! I'll touch base with you in the morning. I get in at 8:00 but I have a feeling I may be in earlier with this storm brewing. Roger Williams January 20, 2016 Excellent! Thank you so much! Please call 703 629-3239 or 703 642-1744 Elite Power & Energy Corp January 20, 2016 Will do. I can't give you a time until the am. We've gotten A LOT of calls. Elite Power & Energy Corp January 21, 2016 Roger, Unfortunately after speaking to my tech this morning we are completely booked solid well into tonight and all day tomorrow so unfortunately we will not be able to do the service on your generator today. It would have to be next week sometime if we can get out depending on the snow. Roger Williams January 21, 2016 Unfortunate indeed!! Once you indicated you'd be out today, I quit looking for help. Now I'm in a very bad situation... Which I'll be sure to note on Angie's list Elite Power & Energy Corp January 21, 2016 Really? I'm not sure that is really a fair response. Considering there is a storm coming, a storm that has been advertised for days now, and because you have waited until the last minute to repair this generator it has become our fault that it can't be fixed? Had we received a call a few days ago I would understand your frustration. Angie's List is good for many things, however this is the one thing that my company does not like about it. You can contact us, after hours, for a service that you waited until the absolute last minute for, yet complain about us because the repair can't be done. That's simply not fair. Roger Williams January 21, 2016 Complaining because you said you WERE coming....so I quit looking for other help...now I'm totally screwed. I think that is fair...don't make commitments you can't keep. Look at the chain of messages...said you where coming TODAY....just didn't know what time. So, in review, Elite said they were coming...then didn't...then disrespected me because they couldn't live up to THEIR commitment. All of this resulted in me having to buy a second generator ($750)...and Thank God I was able to even find one.

They explained in detail all my options. I choose the least expensive option for me. Within a few weeks (at my request) they delivered 2 new tanks, and the equipment to install them. The next day, the crew arrived and removed the old tanks. Installed the new tanks and explained how the tanks are monitored - I will never have to call to tell someone that my tanks are low. I will get an actual person who knows me answer the phone. I will never be hit with an excessive bill for propane at the end of the year!

We use them all the time. We've been extremely unhappy with them, they are unbelievable. In fact we have switched companies and we are looking for a nice company for all three of our generators. I didn't like the generators as well as the company. I believe we purchased the generator in 2011 from the company and it has not worked once when I’ve needed it. A leak would come out and they attempt to fix it and there is always something wrong with it. They replaced the engine back in probably 2012 and I made countless phone calls trying to get this thing fixed and they did come out but they never fixed it. As recent as this year when they went to do the maintenance they told me that another part had to be replaced that was totally chewed up. The part was on warranty but not the labor so the guy told me that the labor was going to cost me anywhere from $300 to $400 or would probably cost me even more than that. I didn't go with them and that's when I said I had enough. I found another company that did it. I think they are extremely expensive.

Called and left message it was around 4pm so I didn't think much of it (scheduled two appointments with other companies for April 21). Waited about a week and called again and let them know I never heard back and the person told me they would let them know this was my second call. This company sounded good, but unfortunately no return call ever received.

We were very pleased with our experience with Elite. Some reviewers don't like the fact that Elite conducts a telephone screening interview to determine whether potential customers have done some basic research to identify their home's approximate energy use from both gas and electrical appliances and thus the size of the standby generator they are interested in. I actually welcomed the telephone interview. My conversation with owner Kelly Tidwell was very helpful both as an opportunity to demonstrate that I had done my homework and to receive knowledgeable answers to a variety of questions I had identified in the course of my research. Before I contacted Elite I was 90 percent certain that I wanted a Kohler generator and that Elite likely was the installer to use. The two-way telephone interview prompted me to take the next step and request an onsite estimate. Technician Kevin Collins visited us, made a thorough inspection inside and outside our house, and answered many of my questions. Elite followed up with a formal proposal as an email attachment. Through telephone calls and emails I was able to clarify several points about the proposal and options I was considering such as remote monitoring and a whole house surge protector. Elite didn't make a sales pitch on the options but clearly presented information on them so I could make a decision. In the end I signed a contract for the basic package, electing to get the basic installation squared away and leaving decisions about add-ons as options for the future. A key advantage to choosing Elite is that they provide turn-key service on their projects. They have both electricians and gas plumbers on staff to handle those hookups. They also obtain all necessary permits, deal with the gas utility to schedule split meter or meter upgrade work if needed, and line up the county inspection at the end of the project. The customer only has to deal with one organization -- Elite. Our project began on October 28 and concluded on October 31 with a start-up inspection of the generator and automatic transfer switch, orientation of homeowner to the procedure for conducting generator self-tests, and inspection and clearance by a Fairfax County inspector. The quality of work, attention to detail, and professionalism on the part of Elite's work crew were excellent. Kudos to Hector and Brian for their work in wiring the ATS and transfer circuits and to Arturo and Zack on the gas connection work and helpful answers to several questions -- and sincere appreciation to the workers who skillfully installed the garden timber base and sited the generator. Thanks also to Kelly for his expertise and answers to my questions and to Stephanie and Andreea in the front office for handling the contracting process and daily scheduling. Finally, special thanks to Kevin Collins, who was on site at the beginning and conclusion of the project. Kevin did our initial onsite estimate and was present on the last day for Elite's start-up inspection, customer orientation, and county inspection. Kevin is extremely knowledgeable and helpful to customers. He is a great asset to Elite Power and Energy Corporation.

It went very well. I chose a Kohler 20KW generator because it can power both of the air conditioning systems without need to selectively power only certain circuits. When the power fails, this unit will support the whole house. Kelly at Elite recommended this solution and I concurred. The Elite proposal process is a bit different from the others. It starts with telephone review. Go with it. These are good people and it works. Why choose Kohler when maybe 80% of residential generators are made by Generac? I did my research, starting in the internet. I then spoke to a friend who is a master electrician who works at a national financial institution headquarters. Their computers have to run regardless of power losses. He works with the backup power systems that include big industrial generators. This guy knows power and generators. He told me to go with Kohler. Let?s get this out of the way ? you can get a Generac for less money, but my research said that you get what you pay for. The results were interesting after installation when we tested the unit. The controller diagnostics in the generator show the quality of the power in use, usually the grid. Dominion Power did not look very good. We switched to generator power and saw almost perfect power. I was worried about generator power hurting my computers, but now I feel safer on generator. Kohler claims cleaner power than the competition, and the claim looks reasonable. The system has been installed for about a month and it is running its exercises just fine. It works. I have met a number of people who have experienced lightning damage and it is a nightmare, very expensive. My brother had wires burn up inside the walls. Imagine what it can do to a delicate appliance. A whole house surge suppressor is now needed for your computers, and also for lots of other appliances (furnace & A/C, oven, refrigerator, TV, washer, dryer, and more every day). In the average home, too many things with computers inside can be damaged by power spikes (surges). Spikes can be caused by many more things than lightning. (Note: You still need the little power protection unit under your computer desk because you can generate a spike within your home. Among other things, any time you see an electrical spark it probably causes a spike in the lines. A whole house unit only protects against external spikes.) So, this was a perfect opportunity to add a whole house surge suppressor. I chose the Kohler unit which is bigger than some of the others and probably more robust. During installation, I asked the Elite techs how often the Kohler units fail. They looked at each other a bit puzzled and concluded that they had never had to replace one. It costs more than some competing units ($500 vs $200) but it is very likely better. Cheap insurance. Get it. Why Elite? I got proposals from four contractors and some of them appeared thoughtful and capable. When I decided on Kohler the best ratings I found for a Kohler installer were for Elite. The price was higher so I spoke with my master electrician friend. He knew Elite and said they know what they are doing. Buy quality. One thing to look for ? some contractors only do the electrical work and sub out the gas work. Elite does both the electrical and the gas work themselves. This is better. The job took 3+ days. Started on Monday and was complete by Wednesday afternoon. Thursday morning was for the building inspector. No scheduling problems. The gas and electric lines had to run through a brick wall and then up and through the finished ceiling of a carport, back down and then underground. Fortunately, there were no puzzles but it was not a job for amateurs. Hector spotted a grounding issue in the original distribution panel and corrected it as he worked there. He told me it had to be right if he was to be the last electrician in that panel. Note that Elite does not do carpentry. I had to get access openings in the carport ceiling. My regular carpenter did this and it was not a problem. You might be able to do the access carpentry yourself. I also had to get the gas meter swapped for a larger one and I ended up with two gas pressure regulators. It now starts with high pressure (2 psi) that goes only to the generator. The extra pressure is needed because of the long run to the generator. The second pressure regulator is set to standard house pressure (1/2 psi) and it supplies everything else. Washington Gas did this work (as they must) and I am not thrilled. I watched the Elite techs the whole time. I was interested, not worried. There were at least 4 techs there every day and anything that needed extra hands got extra hands and was done well. I expected them to be good and they were very good. I have done enough construction myself to understand it. These guys clearly knew a lot. They were very careful and they did high quality work, a very nice installation Even the building inspector commented on the quality of the work, while training a new inspector. I also found them to be very nice and friendly. This was a first rate crew and they all knew enough to back up either the lead gas tech or electrical tech. They worked as a team and did not need supervision. The bottom line ? Kohler makes a good generator and Elite does a good job installing it. Highly recommended. .

The whole experience was smooth from start to finish. We corresponded with Elite via email first while we were still trying to ascertain if we could even get propane and convert from an electric to a gas stove. We had just moved to a new neighborhood that sadly had no natural gas service but after having a gas stove in our previous house we couldn't go back to electric. Based on the layout of our house, we weren't sure if there was a place we could put a tank and meet code. We took some pics of the back of our house and emailed them and some questions to the 3 or so companies we could find who do this kind of work (there aren't many). We were surprised by Elite's responsiveness. The owner responded promptly to our inquiry, answering all of our questions. He gave us some general tank pricing via email so that we could have a ballpark idea of what to expect which was helpful. Elite does not rent tanks to customers. They will only sell it to you. We realized after some reasearch that this was a good thing because it allows us to buy propane tank from other companies if the price is lower. The one other companiy we found who was willing to even consider the job would only rent us a tank (which would mean we could only get propane from them forever), would not do the stove install, and had a shady, fly-by-night kind of vibe that rubbed us the wrong way. Elite actually seemed like they wanted our business, were very professional, and were willing to do the entire job. Following the email discussions it seemed like we could get propane and we asked them to send someone to do an estimate on site. The owner (Kelly) came out personally to do our free estimate. He agreed that the only place we could feasibly place the tank was next to our house, right in front of our fence since they could drill through the crawl space and set the line to the kitchen that way. I explained that we would have to get approval from our home owner's association first and that could take a while. He said that was normal and they were used to it. After talking with the owner I felt very comfortable with the whole thing. During the estimate, the owner and I did discuss propane pricing. I had read online that some companies charge you a low rate the first time and then subsequent fills they jack up the price so I straight out asked him whether they do this too. He told me that the price is the same each time and that they don't do that kind of thing because they want us to use them again and again. He was honest that since we have a smaller tank (not a big sausage thing) we pay a little bit more per fill but their prices are still competitive. We received their quote via email about an hour or two after the estimate. The price was reasonable and we decided to move forward once we got our HOA approval. It took more than 30 days to get our HOA approval and our quote was technically good for only 30 days so I emailed the company VP and she said that the pricing was the same and to just sign the same contract and fax back along with the payment authorization for the first half of our payment. We did that and then they applied for the permits we needed from the Town of Herndon. The permit was approved about a week before our new gas stove was ready for delivery. At first they wanted to come out and install the tank and then come back and do the stove separately that way we could at least get the project going. We were fine with that. The night before they were going to come we removed the bush that was in the proposed spot for the tank and found an access panel to our crawl space. Code requires the tank to be 3 ft from any opening so we emailed their scheduler to see if this would be an issue. Since this happened so close to the start date and she needed to talk to someone to find out if it was in issue and we had to reschedule the install. We set it up for them to come back a few days later (luckily they work on columbus day) and do the tank and the stove part on the same day since we were supposed to get our stove that saturday. The stove arrived with a big dent in it and we had to send it back. We told the Elite crew when they arrived Monday morning that we had no stove and they were totally cool about it. They let the scheduler know and she told us to she could send the crew out the day after we got our new stove to make sure we were up and running as soon as possible. The tank and line install took about a day. They arrived at 7:30 and left around 3ish. The 2 man crew seemed very knowledgeable, they were very courteous, and they cleaned up after themselves. They even kept taking off their shoes to come into the house when they had to go into the crawlspace. They had an electrician come at the end to convert the outlet for our new stove since its needs to be a normal outlet and not the big ol' outlet you need for an electric stove. They came back that Thursday morning as promised to install our new stove. They converted it to LP, put in the anti-tip bracket, and hooked it to the line. The stove conversion took longer than I expected but it all went off without a hitch. They weren't quite done when the town inspector arrived so he waited 10 minutes in my kitchen while they finished up. Everything passed inspection without issue. All in all, Elite made this all look easy, and I am now cooking with gas! I would hire them over again in a heartbeat and I am very pleased with how things turned out.

,After a phone call, Kelly visited my home. He advised me on siting, discussed generator capacity (emphasizing that this depended on which electrical services I needed and / or wanted). He gave me a rough price estimate and sent a contract by email. I visited the Elite office to gather personal impressions. I was very pleased with the office / shop and with the employees. We agreed on a start date about two weeks later. Major tasks were: - build foundation of 4x4's filled with concrete and gravel - extend (existing) propane piping and bury - install 14 KW Kohler generator - install Automatic Transfer Switch Work began early one day and was completed in about 4 days. Total cost: $12154. I am very pleased with the installation by Elite.

Our experience with Elite has been exceptional; I can't say enough good things about them! Even though they are a little more expensive than the 3-4 other companies that made home visits and provided estimates, they are worth every penny! There is an initial "customer screening process" that the owner employs to ensure that only serious, informed home owners merit an in-home visit. While this can be off-putting to some potential clients, it actually saves the home owner & provider time. It requires the home owner to do some initial research and educate him/herself about how generators work (i.e., what to expect a generator to do), the quality of various brands of generators (all brands of generators are NOT alike!), and the areas of the house to be covered in an outage. Once I worked through this via a long phone conversation with Elite's owner (which was educational as well), he visited our property. He did an assessment of our needs, explained what different sizes of generators could do in our home, and helped us get to a point where we were able to make a decision regarding size. However, he did not TELL us what we should do. If you are looking for someone to decide FOR you, this is not your guy. We chose Elite because installing generators is what they do--period. Generators are not a side line, as is the case with many other companies. The owner is a master electrician and "gas man" and they do not subcontract. He personally inspects and assesses your electrical system, gas lines and anything else that involves the installation of a generator, and every part of the job is done by Elite employees. It is because of this that he can ensure the quality of the work that is done (and is ultimately responsible for it). All of the employees are specialists in their area (electrical or gas, etc.); they conducted themselves in a professional manner and communicated well. They arrived on time, answered questions that arose, and cleaned up before they left. The administrative staff was especially helpful. We got a call at the end of each work day explaining what had taken place, what the next step was and when it would be performed. This was unexpected and greatly appreciated! It also sets the bar very high for other companies that we may interact with in the future (although for anything regarding our generator, electrical & gas systems we would call Elite). In fact, we are in the process of establishing a maintenance contract with them to make sure the generator is well--and correctly-- maintained. If you are only concerned about finding a generator for the cheapest price, Elite may not be the best company for you. However, if you are looking for a high quality product that is installed by a high quality company, call Elite--but do your homework first!

Whenever I call Elite, whether I speak to them directly or leave a message, they always call me back. They clean up after themselves and I've been comfortable with having them work in my home. They always told me of what options were available and I could pick which one I was fine with. I have no complaints with Elite, big or small. Everything is technically done, but I have the county inspector coming out tomorrow to see if Elite can turn on the generator and install the automatic notification.

They are very reliable. They come when they say they are going to come. They basically notify me twice a year that they will be coming and when they will be here. I would continue to use them.

Horrible. Started out by putting large hole in my foyer ceiling while working in attic. They fixed that problem without prompting. But the generator developed a problem within a few months of installation. Since the generator had 5-year warranty I tried to get them to come out to fix it. They always had excuse as to why they couldn't. First, they were swamped by storms and outages. Three months later it still hadn't been fixed then the excuse was they didn't still think I needed the repair. Three months after that (six months after the problem began) they finally told me they would not come out to conduct the warranty repair unless I signed a maintenance contract with them. Yes, they would not conduct a factory repair unless I paid them. Shockingly they put this all in writing (in emails). Bottom line, stay away. This company is bad news.

Excellent in all respects. I recently became an Angie's List member hence the delay in posting this review. We initially met with Kelly in September 2011 to discuss and review the best fit for a whole house back up generator. Kelly was professional, thorough, and answered all of our questions - great customer service. We also appreciated knowing all associated costs up front and decided to use Elite without hesitation (a friend had recommended Elite to us as well). Elite coordinated all necessary permits, Washington Gas requirements, and the November 2011 installation and testing of the ATS and generator went smoothly. The work areas were tidied up nicely and the entire Elite team was professional and pleasant. Elite was also onsite when the county inspection was performed to answer any questions and/or resolve any issues. We really appreciated this. Since the installation, the generator has worked flawlessly and we never worry about losing power when severe weather is forecasted anymore (our neighborhood frequently loses power even with the slightest of storms). During the June 2012 Derecho, we realized that we inadvertently forgot to have our central AC included in the back up system. I called Elite during the aftermath of the Derecho and they promptly sent one of their technicians to include the circuit. We have an annual maintenance contract (just renewed for three years) and this includes two visits per year. One thing: the latest Kohler Firmware update has bugs and impacts the scheduled weekly diagnostic/exercise test. This is not an Elite issue but it is annoying when the generator runs its weekly (sometimes it's bi-weekly and on different days) exercise test in the middle of the night :-( Overall, we highly recommend Elite and have so with our neighbors!

After considerable review of choices for whole-house in-line natural gas generators, we selected Elite for the quality of their work as reported by others and for the brand name generator they offered. Elite provided a detailed estimate and took care of all scheduling of subcontract work (splitting of the existing gas meter and running the gas line from the meter through the basement to the side of the house where the generator was to be located. They procured all of the Arlington County permits and scheduled the County inspection of the work. We had a couple of bumps in the road, but they were not the fault of Elite and Elite worked through them expeditiously and responsibly. I honestly don't understand the negative reviews of a couple of others, unless they just aren't used to working with contractors and their expectation set was too high. Elite is far more responsive and reliable than other contractors we have dealt with in the past and I would most certainly recommend Elite for your generator installation consideration.

It went very poorly. I hope I never talk to this guy again as long as I live.

We had been in touch with Elite earlier in the year for a whole house generator quote but as is often the case, other things popped up and took priority until the July derecho left us once again without power for six days. We had a 5000 watt gas generator and a six circuit manual transfer switch, but while it worked reasonably well during winter power outages, it couldn't handle air conditioning along with the lights and refrigerators. We also have salt water tanks that must be powered in order to maintain temperature and filtration but the systems really don't like the dirty power that comes off the portable generators. On day two of this most recent outage we started emailing Elite to get onto what I was sure would be a long list of panicking people. They remembered us and set us up for first customer visits once they got through all their existing customer service needs. Kelly came out on a Saturday to discuss what we needed after I had researched all the system options they had to offer and reviewed in his professional opinion what he suggested we consider. I thought we were going to need to also upgrade our main service from a 200 amp to a 400 amp service but after Kelly went through the house and looked at all the nameplate data for our major electrical consuming equipment, he was confident that this wouldn't be necessary. Like many older houses, we had too many things on too many piggy-backed breakers, but not really too much load for our existing service. He suggested we just install a new sub-panel so that we could get rid of all the piggy-back breakers. We expected to be on their install schedule three weeks later but were pleasantly surprised to get a call that another customer on the fence about the same size generator we wanted was back off the fence and we were next in line. Kelly had explained to us in detail their philosophy on customer service, integrity and communication and they were spot on. The crew, led by Brian, were on time every day, they were we patient with answering questions and they were committed to resecting our property every step of the way. Even replanting a section of liriope they had to remove in order to hand dig their trenches. Every day we got a detailed explanation of what they had completed, what was next and what we could expect after that. The cleaned up every day and even moved our vehicles (at our request) in order to keep them out of the work area and clean. On power transfer day Brian worked with some other trades we had at the house and made sure not only were the lights and refrigerators back on, but that the fish tanks were up and doing what they were supposed to be doing. When their gas pipe testing and inspections took place, they had to wait for Washington Gas to come hang a new meter and turn the gas back on but at 6pm on a Friday they still hadn't shown up. We got a call from Washington Gas (we were out of town) that they came, hung the meter and left at 8pm that Friday but that unless they were called early that Saturday morning, we wouldn't have gas until Monday. I called Brian and asked if there was any way he could go to the house on Saturday and meet them so we would have hot water when we arrived back in town late Saturday. His answer: No Problem. So after our inspections, Kelly himself came out to make the final connections and start the system. After some last minute programming entries and topping off oil and coolant, the generator fired straight up and we ran a successful full load test. We are ready for the next storm and Dominion doesn't need to be looking for any calls from us asking when will our power be back on!

Called Emergency number and received prompt response. Quick arrival and prompt diagnose of problem propane regulator. Cleaned regulator and restored service to house. Advised to change out problem regulator with more "reliable" one. Done within 3 days! Extremely satisfied with overall experience and value for dollar. Will absolutely use them for future maintainence and issues that arise.

They were quick to respond to both our requests for a site visit and for an estimate and for the actual installation of the backup generator. The generator job only took about 2 days and the system has run flawlessly ever since. The physical installation still looks good after 2 years. Coincidentally, the generator was installed about 1 week before 2010's "Snowmageddon" and operated nonstop when the line power went out - for a period of over 2 days; during much of that time we didn't even know it was running. No question I would have these guys back.

I have a service contract with them where they come out twice a year to service my generator. They come out twice a year to change the oil and filter and to make sure everything is working properly.

They were helpful and they gave us good service. They were prompt and courteous. They seemed to know what they were doing.